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Suncraft Solar

Suncraft Solar

 VerifiedABN: 38689488266
Suncraft Solar
4.9

169 reviews

Positive vs Negative
98%2%
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Average Purchase Price$9,926.50
Warranty Claim MadeYes · No
Customer Service
4.5
Timeliness
4.6
Job Satisfaction ?
4.7
Rates and Fees
4.4
Installation ?
4.6
Value for Money
4.7

 AI reviews summary 

Pros
Customer Service and Support: Customers frequently highlight the helpful, knowledgeable, and patient support provided by staff members throughout the sales, coordination, and post-installation phases.
Installation Quality: Installers are consistently described as professional, efficient, punctual, and tidy, often delivering clean setups with neat wiring.
Competitive Pricing: Reviewers note that the company offers attractive and competitive pricing for solar systems and batteries compared to other options.
App and Technical Assistance: The service team provides strong post-installation assistance, specifically helping customers connect to monitoring apps and resolving technical inquiries promptly.
Verdict

Suncraft Solar generally receives positive feedback for its competitive pricing, professional installation standards, and attentive customer service. Many customers experience a smooth process from the initial quotation through to setup, supported by responsive staff members who assist with technical configurations. While a few users note minor issues regarding post-installation communication or unexpected adjustments, the overarching sentiment from the available data indicates a reliable experience with strong after-sales support.

169 reviews
5  Patrick  · Grant was very helpful in getting our system up and running. Very much appreciated.
5  Chris W.  · very happy with service and assistance I received from the team, grant amin and Albert. Very happy recommend highly.
5  Bryan  · The service from Grant at Suncraft Solar was absolutely fantastic he took the time to explain everything to me and couldn’t be more helpful
5  Adelle W.  · Grant was very helpful in getting everything up and running
4  jamesyp2014  · Grant helped with app set up and inquirys. All good.
5  Malcolm  · Grant was very helpful in organising the electrician for us.He emailed us many times to keep us informed about the job.
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Chris G
Chris G
 

I am very happy with Suncrafts professional service, good advice, prompt install and fair price. Albert from the sales team was great to deal with. After sales support has also been very good. I am happy to recommend them for battery installs Show reply

Ask the reviewer
Atef
Atef NSW
 Published  · Edited

recently had a solar system installed at my home, and I am very happy with the service I received from Suncraft solar company. They are honest, reliable, and very professional. The team was friendly, respectful, and completed the work to a high standard. A special thank you to Eliza and Robert for their excellent communication and support… Read more ·  1

throughout the process. I highly recommend this company to anyone looking for professional and trustworthy solar services.

Thank you for the great work!

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Gerry
Gerry 7 posts
 

Had 14x476W solar panels installed with 14 optimisers, 8kW inverter (AC to DC), and 2x13.3kWh batteries. Today, on its first day of operation, the solar panels were putting out nearly 5kW max, and at the moment, middle afternoon, they’re putting out a bit over 2. No power has been pulled from the grid since this morning, and the battery is now 90%… Read more ·  1

full. This will allow me to easily top up my EV in the carport tonight. So I’m very happy with the system’s performance, so far.

Albert negotiated a great price — with special discounts and subsidies the installation cost less than half the listed price. And the quotation was considerably less than that of a competitor, which proposed a smaller inverter, half the battery size and no optimisers (these help to get optimal output when parts of the solar panel array are in shade).

Irish and Grant from Suncraft Solar have been very helpful during the whole process. Also, Patryk’s installation team did a great job. They actually modified the original plan for the position of the panels, moving them away from morning shade. They also moved the battery installation from attachment to a timber wall to a section of wall which is non-combustible, for extra safety. The installation from go to whoa was completed in one day (yesterday). You can see some photos attached.

So that’s the picture so far — very promising.

Reviews with attachments

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Chris
Chris
 

Great service punctuality perfect very professionally installed. Very happy with the product. Nice people to talk to and very friendly and give great advice how to manage things very happy ❤️ and very good support to answer any questions Show details ·  1

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Rob
Rob
 

Very happy with the job 3.5 hours panels, battery, inverter job done, cleaned up, very friendly and helpful would definitely recommend suncraft solar again thanks for the great job guys Show details

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Deb Wright
Deb Wright QLD
 

Albert was very helpful and great to deal with explained everything Andrew and Paul where all very good at there jobs very happy. Show reply

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Kingz P.
Kingz P. WA 3 posts
 Published  · Edited

Looking for a company that does solar can be alot of headaches as there are soo many to choose from, but from start to finish Suncraftsolar quides you all the way, great experience ive had ,absolutely highly recommended, Harrison,Mona and Grant are the best! Suncraftsolar are very lucky to have vou guys, Thank you all for putting up with all my… Read more ·  1

thousand emails and questions, my grumpy calls etc, myself and my family are truly greatful. I will be definitely letting my family and friends know about this great company

Thank you

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daryn
daryn QLD 3 posts
   Verified

Graham and Harrison were fantastic right from the first phone call and super quick to respond to all my questions. They had the sparky booked and installed my ~42 kWh battery and 15 kW inverter within just one week of signing the contract. Everything went smoothly, the install was very neat and professional and the bill savings started… Read more ·  1

immediately. Great experience overall highly recommend them to anyone in Brisbane looking for solar or battery storage!

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Steve
Steve
 

Installation team did an amazing job, the sales process from start to finish was very good, had a lot of interaction and plenty of time to decide what was right for me Show details ·  1

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Donald N.
Donald N. QLD
 

Very professional and on point excellent will recommend them to friends. Show details ·  1

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Ian m
Ian m WA
 

Awesome performance and great electricians with extensive knowledge and workmanship. Show details ·  1

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Blake
Blake 3 posts
 

Graham and Theo were amazing from start to finish. Theo found me some of the best competitive prices and the product was very high quality. The overall job install was also was completed by a professional team and the job looks amazing - no odd looking wires or unnecessary cabling conduits. Highly recommend Suncraft Solar Theo, Graham and the team… Read more ·  1

:) We are getting them to do one of our commercial installs next as well , so they will continue to get our business.

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Dipak R.
Dipak R. 2 posts
 

I have recently had a very good experience about installing my solar battery. The sales agent Mia Patel who did her best to align my budget with my required product. She continuously followed up for better deal and she made it. On the installation process the team Mia Patel and Eliza Patel have done wonderful team work to make it very smooth for me. I hope Suncraft solar will continue the after sales service as they did during installation. Show details ·  1

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Roger
Roger 2 posts
 Published  · Edited

Had a great experience with Suncraft Solar. The whole process was smooth and efficient, especially under a tight timeline. A big thank you to Graham for coordinating everything and keeping the process on track, and Grant from the service team for being responsive and helpful throughout. The installation was completed smoothly and professionally. Highly recommend Suncraft to anyone looking for a reliable solar installer. Show reply

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Lanare
Lanare QLD 14 posts
   Verified

Enquired with with Suncraft two weeks ago and got a call the following morning from Charlie. Went over the install with me, took photos etc... Charlie provided me a quote straight away. I filled out the paperwork with him and transferred the deposit while on the phone. About a week later, I got a call from Rex who organises the… Read more ·  1

installs/cordination with the tradies. That same day, Dave gave me a buzz (Brisbane lads) and booked it in with me for the following day!! They came around and smashed out the install in about 3 or 4 hours. Really nice fellas (brother duo) and were genuinely good at what they do. The install is so neat and it's just nice to look at their work!

Thank you everyone for getting this installed for me, and so quickly. Really good and co-ordinated team.

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Ken
Ken NSW
 

Dealing with Suncraft Solar was easy, prompt and respectful. From get go, sales was knowledgeable and patience explaining options. Was kept in the loop during order to installation. Installation was efficient, good finishing and neat. Fox app is easy to set up and use. This is a new installation, so no comment yet with any after service. Show details ·  1

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Joe
Joe NSW 4 posts
   Verified

I recently had a 42 kW FOXESS battery system installed by Suncraft Solar. Overall, the experience was very good. Trevor, the sales consultant, was polite and easy to deal with, and the installers were approachable and responsive when issues arose on site. I did have a few technical questions that weren’t fully explained at the time of purchase,… Read more ·  1

however Grant from Solar Service took the time to walk me through everything clearly, which I appreciated. It has only been a few days since installation, but so far the system is performing well. A couple of minor improvements that could enhance the overall experience would be: • Providing clearer explanations upfront about what to expect with battery charging behaviour and charge rates, as the batteries don’t always absorb the full amount of excess solar generation even when they are not fully charged. • Paying a little more attention to finishing details, such as applying warning stickers straight and tidying up the silicone work. Overall, I’m happy with the installation and service provided.

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Bob
Bob 2 posts
 

Just had 40KWH of Alpha batteries with an 8KW inverter installed, had a hiccup with wrong inverter but fixed up very quickly very happy with installers and installation and it's working great. At a cost of $6800 the ROI will be very quick can recommend this mob to anyone they weren't the cheapest but this Alpha/Solis is a better option than the others I contacted. Show details ·  1

Latest follow-ups

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Dung Tat
Dung Tat
   Verified

My name is Dung Tat .I had a solar system installed by suncarft solar. and I am very satisfied with the installation team. they very quick and efficient Show reply

 Follow-up  · My name is Dung Tat. I had a solar power and battery system installed; the installation was completed on schedule, the price was reasonable, and the system is running smoothly. I am very satisfied. Once again, I would like to thank the Suncraft team for their help.

 Follow-up  · My name is Dung Tat. I had a solar power and battery system installed; the installation was completed on schedule, the price was reasonable, and the system is running smoothly. I am very satisfied. Once again, I would like to thank the Suncraft team for their help.

Tony C.
Tony C. WA 3 posts
 

Installed 40kw battery and 16 solar panels to existing system also needed to replace inverter. This was all installed and working well within 1 day. Theo and Craig took care of all the necessary paperwork including Western Power and Fed Govt rebates were obtained. A very professional job. Thanks Tony - Canning Vale WA Show details

 Follow-up  · Still working well and very happy with install.

Helen T
Helen T WA 3 posts
 

Very happy with the work and the staff and price Show details

 Follow-up  · Nothing has changed my review still stands

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Positive reviews

Wayne
Wayne NSW
 

From the first contact with Theo, followed by Irish and completion by technicians Remi and his co-worker, the whole process was smooth and professional. We are very happy with the quality of the product and everything is humming along nicely. Have recommended to friends. Show details

Daniel Mambondiani
Daniel Mambondiani
 

The solar battery installer guys were on time and they showed professionalism in their job. Left the work area clean. I would recommend to anyone. Great job guys. Show details

Greg
Greg 2 posts
 

Requested customer support today was pleased to speak with Grant who was very helpful and sorted my issue within minutes. Please with support and quick response thanks very much Grant. AAA+++

 Follow-up  · Was disappointed to find out today that my solar panels purchased from another company cannot work or communicate with my FOX batteries, so my other inverter is basically obsolete. Can not make heads or tails of how to use FOX app and was not shown by salesperson or installers.

 Follow-up  · Can not understand how to use app cannot work out how to put details into app was not shown by still buying from grid even when Batteries are 100% don't understand.

Negative reviews

kim t.
kim t.
   Verified
Customer Service
Job Satisfaction
Rates and Fees
Installation
Trustworthiness

I had a quoted for my house for a new inverter with the battery, not with the panels and paid deposit, got installed, at the same time deposit for the farm too. It's kept rescheduling for installation will be in May deposit was since October 2025, the quoted was $3300 with a 6.5kw inverters, no battery now they asked to pay $5500!!! this is… Read more

rediculous, the deposit was paid to locked in the contract, I tried to call so many times and not get a responding. Please don't get install, it's not worth it. After the battery installation, I still can't use the airconditioning, not given me the advised to get the bigger inverters. I complaint and all they say is sorry!!! now I have to pay another solar to meet the requirements.

Suncraft Solar
Suncraft Solar    

Dear Kim, We are sorry to hear about your… Read more

Matthew
Matthew QLD 4 posts
 Published  · Edited
Timeliness
Rates and Fees
Trustworthiness
Value for Money

Product support is poor. Graham is very pushy with payment, demanded that i pay before the job was even completed. The installers broke a solar panel and refused to replace it. Offered me $70 as reimbursement. The standard price to buy another pannel is $122 not installed. Would not recommend this company for any work in the future. Show details

Suncraft Solar
Suncraft Solar    

Dear Matthew, We are sorry to learn about your… Read more (+1 reply)

Marco Cooper
Marco Cooper
 

This company has been absolutely dreadful to deal with. I helped my parents organise solar panels which they were quick to continuously contact us to try and get a deposit and have everything sorted. Once the deposit was received it’s just been a complete nightmare. The lack of communication is really concerning, a stark contrast compared to the… Read more

beginning when they were trying to get a deposit. Almost two months later and we have no idea what’s going on. I have emailed them, my mother has tried calling them numerous times with no one answering or saying they will get someone to contact us back which no one has. At this point this will be taken to consumer affairs to rectify the issue to get our deposit back

Suncraft Solar
Suncraft Solar    

Hi Marco, We are sorry to learn about your… Read more

Recent reviews

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Peter
Peter 2 posts
 

It’s not often I sit down and write a review but in this situation I feel it is important to share my experience. I was looking to install a battery and add extra solar to my existing system, I decided to get some quotes from the adds on TV, you… Read more ·  1

know the ones, but I wasn’t overly impressed with them. I then contacted Suncraft Solar and talked to a consultant called Albert, I explained what I was looking for and straight away I could tell how professional he was, no sales pressure. Prior to signing up I had a lot of questions on the system, he explained my questions in clear terms and sent excellent emails explaining the answers to my questions and PDFs on technical aspects, nothing was to inconvenient for him. After signing the installation team was excellent in their communication and correspondence, went through dates and time of installation , and installers turned up on date and on time. The 4 guys that installed the system were extremely professional, two sparkys and two young guys doing the solar, both sparkys took extra time to make sure what I wanted for black out protection and went out their way to get the job done to my expectations, they were here for two days setting up the system and checking everything to high standards, exceptional work by all four guys. The entire process was extremely professional and I highly recommend Suncraft Solar… As I stated, I don’t normally write reviews but this company went above and beyond… Thanks Again Suncraft Solar…

 Follow-up  · Well it’s been just over a month since the installation and the system has performed perfectly, the best part is the Foxcloud app, watching all the parameters and understanding how it works… The 42kw battery was a great decision, even though we are not force importing or exporting yet, we can see once our next billing cycle ends, we will be in a… Read more

Gina J
Gina J
 

The most incredible team, especially Grant. They answered my call with no time helped me with all my questions and answers explained it fully couldn’t have asked her a better service. Thank you so much. Show details

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