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Suncraft Solar

Suncraft Solar

 Verified
Suncraft Solar
4.8

138 reviews

Positive vs Negative
97%3%
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Average Purchase Price$10,048.60
Warranty Claim MadeYes · No
Customer Service
4.5
Timeliness
4.6
Job Satisfaction ?
4.7
Rates and Fees
4.4
Installation ?
4.6
Value for Money
4.7

 AI reviews summary 

Pros
Customer Service and Support: Customers frequently highlight the helpful, knowledgeable, and patient support provided by staff members throughout the sales, coordination, and post-installation phases.
Installation Quality: Installers are consistently described as professional, efficient, punctual, and tidy, often delivering clean setups with neat wiring.
Competitive Pricing: Reviewers note that the company offers attractive and competitive pricing for solar systems and batteries compared to other options.
App and Technical Assistance: The service team provides strong post-installation assistance, specifically helping customers connect to monitoring apps and resolving technical inquiries promptly.
Verdict

Suncraft Solar generally receives positive feedback for its competitive pricing, professional installation standards, and attentive customer service. Many customers experience a smooth process from the initial quotation through to setup, supported by responsive staff members who assist with technical configurations. While a few users note minor issues regarding post-installation communication or unexpected adjustments, the overarching sentiment from the available data indicates a reliable experience with strong after-sales support.

138 reviews
5 Duck42  · When compared to others their customer service was excellent and installation was on time as promised
5 Peter  · Happy with the whole process,would recommend this company.Graham was easy to deal with.
5 Bruce  · Grant assisted me by carrying out an inspection of my System and identifying any issues that may require attention.
5 Swamy P.  · Great service and explanation from Grant and solved my issues.
5 Jay  · They manage to get my schedule of installation very quick. Shot out to Steve and company for great installation job. Very professional and great work output.
5 Nick Hazlewood  · Thanks Graham, great job.
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Greg
Greg2 posts
 

Was very happy dealing with Suncraft Solar both on price and service. Suncraft was happy to beat 2 other solar quotes even after I had got a quote from them. Installers arrived on time and finish my installation fast with great communication with me throughout the installation. Site was left clean with all packaging removed. Would be happy to deal with these guys again thanks heaps. Greg Show details ·  1

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Tony C.
Tony C.WA3 posts
 

Installed 40kw battery and 16 solar panels to existing system also needed to replace inverter. This was all installed and working well within 1 day. Theo and Craig took care of all the necessary paperwork including Western Power and Fed Govt rebates were obtained. A very professional job. Thanks Tony - Canning Vale WA Show details

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Steve
Steve
  Fair Incentive

Installation team did an amazing job, the sales process from start to finish was very good, had a lot of interaction and plenty of time to decide what was right for me Show details

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Reviews with attachments

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Chris
Chris
 

Great service punctuality perfect very professionally installed. Very happy with the product. Nice people to talk to and very friendly and give great advice how to manage things very happy ❤️ and very good support to answer any questions Show details ·  1

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Donald N.
Donald N.QLD
 

Very professional and on point excellent will recommend them to friends. Show details ·  1

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Ian m
Ian mWA
 

Awesome performance and great electricians with extensive knowledge and workmanship. Show details ·  1

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Blake
Blake3 posts
 

Graham and Theo were amazing from start to finish. Theo found me some of the best competitive prices and the product was very high quality. The overall job install was also was completed by a professional team and the job looks amazing - no odd looking wires or unnecessary cabling conduits. Highly recommend Suncraft Solar Theo, Graham and the team… Read more ·  1

:) We are getting them to do one of our commercial installs next as well , so they will continue to get our business.

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Dipak R.
Dipak R.2 posts
 

I have recently had a very good experience about installing my solar battery. The sales agent Mia Patel who did her best to align my budget with my required product. She continuously followed up for better deal and she made it. On the installation process the team Mia Patel and Eliza Patel have done wonderful team work to make it very smooth for me. I hope Suncraft solar will continue the after sales service as they did during installation. Show details ·  1

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Roger
Roger2 posts
 

Had a great experience with Suncraft Solar. The whole process was smooth and efficient, especially under a tight timeline. A big thank you to Graham for coordinating everything and keeping the process on track, and Grant from the service team for being responsive and helpful throughout. The installation was completed smoothly and professionally. Highly recommend Suncraft to anyone looking for a reliable solar installer. Show reply

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Lanare
LanareQLD14 posts
  Verified

Enquired with with Suncraft two weeks ago and got a call the following morning from Charlie. Went over the install with me, took photos etc... Charlie provided me a quote straight away. I filled out the paperwork with him and transferred the deposit while on the phone. About a week later, I got a call from Rex who organises the… Read more ·  1

installs/cordination with the tradies. That same day, Dave gave me a buzz (Brisbane lads) and booked it in with me for the following day!! They came around and smashed out the install in about 3 or 4 hours. Really nice fellas (brother duo) and were genuinely good at what they do. The install is so neat and it's just nice to look at their work!

Thank you everyone for getting this installed for me, and so quickly. Really good and co-ordinated team.

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Ken
KenNSW
 

Dealing with Suncraft Solar was easy, prompt and respectful. From get go, sales was knowledgeable and patience explaining options. Was kept in the loop during order to installation. Installation was efficient, good finishing and neat. Fox app is easy to set up and use. This is a new installation, so no comment yet with any after service. Show details ·  1

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Joe
JoeNSW4 posts
  Verified

I recently had a 42 kW FOXESS battery system installed by Suncraft Solar. Overall, the experience was very good. Trevor, the sales consultant, was polite and easy to deal with, and the installers were approachable and responsive when issues arose on site. I did have a few technical questions that weren’t fully explained at the time of purchase,… Read more ·  1

however Grant from Solar Service took the time to walk me through everything clearly, which I appreciated. It has only been a few days since installation, but so far the system is performing well. A couple of minor improvements that could enhance the overall experience would be: • Providing clearer explanations upfront about what to expect with battery charging behaviour and charge rates, as the batteries don’t always absorb the full amount of excess solar generation even when they are not fully charged. • Paying a little more attention to finishing details, such as applying warning stickers straight and tidying up the silicone work. Overall, I’m happy with the installation and service provided.

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Bob
Bob2 posts
 

Just had 40KWH of Alpha batteries with an 8KW inverter installed, had a hiccup with wrong inverter but fixed up very quickly very happy with installers and installation and it's working great. At a cost of $6800 the ROI will be very quick can recommend this mob to anyone they weren't the cheapest but this Alpha/Solis is a better option than the others I contacted. Show details ·  1

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Grant
GrantSA
 

When I sought quotes for a battery to supplement my solar panels, Albert from SunCraft Solar won through. He was able to answer all my questions, even filling in the extensive industry backgrounds of the people behind this relatively new company. Craig reviewed the photos and measurements I sent through of the installation site and gave it a tick,… Read more ·  1

and they organised for a local SA group of installation contractors to carry out the installation. The contractors maintained the high level of service. One glitch occurred because, even though the industry standard only required a minimum of 100mm clearance to the side, the chosen FoxESS batteries needed 300mm clearance. My chosen location only provided 230mm. As a result, the head installer found and suggested an acceptable alternative location, though that was going to require additional cabling. Craig agreed to sharing that extra cost with me. At the end of the installation Grant from SunCraft’s Customer Service set me up with the FoxCloud monitoring app and then sorted it out again for me after I stuffed it up. Eliza (Liza) kept the scheduling and paperwork on track. Although it's only been 5 days, I am thrilled with the outcome. (It deserves at least 4½ stars even though the non-compliance of the original site wasn't picked up earlier.)

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David R
David RQLD
 

I can say my interaction with suncraft solar was very good. My installation done by Corey from GreenConnection Electri Al and Solar was exceptional. Very accommodating, professional and very friendly. Top job on my Foxess battery install. His workmanship was very exceptional. Rate these guys highly. Grant from suncraft always helpful and helped me get the job done Show details ·  1

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Susan B.
Susan B.2 posts
 

My old inverter died, I contacted Suncraft and found Rex to be very informative and price competitive. The installation has now been completed by a professional technician within an hour of arrival. A great result. Show details ·  1

Latest follow-ups

Helen T
Helen TWA3 posts
 

Very happy with the work and the staff and price Show details

 Follow-up  · Nothing has changed my review still stands

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Peter
Peter2 posts
 

It’s not often I sit down and write a review but in this situation I feel it is important to share my experience. I was looking to install a battery and add extra solar to my existing system, I decided to get some quotes from the adds on TV, you… Read more ·  1

know the ones, but I wasn’t overly impressed with them. I then contacted Suncraft Solar and talked to a consultant called Albert, I explained what I was looking for and straight away I could tell how professional he was, no sales pressure. Prior to signing up I had a lot of questions on the system, he explained my questions in clear terms and sent excellent emails explaining the answers to my questions and PDFs on technical aspects, nothing was to inconvenient for him. After signing the installation team was excellent in their communication and correspondence, went through dates and time of installation , and installers turned up on date and on time. The 4 guys that installed the system were extremely professional, two sparkys and two young guys doing the solar, both sparkys took extra time to make sure what I wanted for black out protection and went out their way to get the job done to my expectations, they were here for two days setting up the system and checking everything to high standards, exceptional work by all four guys. The entire process was extremely professional and I highly recommend Suncraft Solar… As I stated, I don’t normally write reviews but this company went above and beyond… Thanks Again Suncraft Solar…

 Follow-up  · Well it’s been just over a month since the installation and the system has performed perfectly, the best part is the Foxcloud app, watching all the parameters and understanding how it works… The 42kw battery was a great decision, even though we are not force importing or exporting yet, we can see once our next billing cycle ends, we will be in a… Read more

Cooler
CoolerQLD3 posts
 

Excellent communication, kind service, good price, fast service, nice feedback with complainment. Broken roof tile has been replaced within 1 week by installer and confirmed that there is no other tile broken but not replaced. :) :) :) Show details

 Follow-up  · The after service has not been fast enough. Rain water leaked and caused power short on brand new light and had to replace it. the company told me that they will forward the cost to installer.

Suncraft Solar
Suncraft Solar    

Dear Customer, We truly appreciate your review!… Read more

In-depth reviews

James
James
 

Albert from customer service department guided us to the purchase and installation of a solar battery solar system at our home. Albert came up with the best quotation of all by far. We were very happy with the best price that Albert quoted. We were able to purchase a running 28kW Fox solar battery system very quickly within 1 week. Grant, from … Read more ·  1

service support department, also helped us understand and set up our app scheduler for importing grid power to charge our 28kW FOX solar battery system during our lowest AGL electricity import rates period (10am to 2pm). Once set up, we were then able to pre-set the battery forced import charge rate for up to a maximum of 8 kWh per day during the 11am to 1pm window period. We now consume an average of 40% of battery capacity every day and have no need to purchase power from the grid outside this period. Come summer time, we will not expect to need to purchase forced grid import electricty to keep the batteries fully topped up, as our solar panels will easily be able to supply our consumption demand (10kWh per day). Our most expensive electricity charges will be the daily supply rates. Thank you very much Albert and Grant from Suncraft Solar for helping us purchase a great FOX solar battery system and helping us set up and understand the FoxCloud app. James

Hadi A.
Hadi A.QLD2 posts
  Verified

My recent experience with this company has been extremely disappointing and unprofessional. I received a quote for a 13.3 kW solar system with a 41.93 kWh battery on Thursday, 08/01/2026. Just two days later, on Saturday morning (10/01/2026), I was informed via email that my quote had been reallocated to another project without any prior notice. … Read more

This was then used as a justification to increase the price by $1,600. While price changes can occur in any industry, altering a customer’s quote and reallocating it without communication is neither reasonable nor transparent. It felt misleading and completely unacceptable.

Given the number of scammers operating in the solar industry, this type of behaviour raises serious concerns. Trust is essential when making a major investment, and unexpectedly changing quotes or shifting them to other projects undermines that trust entirely.

Because of this experience, I’ve chosen to proceed with another company that communicates more reliably and treats its customers with respect. This is the first time I’ve encountered a company handling a quote in this manner, and I hope others are aware of this before making their decision

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RNair
RNairQLD
  Verified

Its only 5 days since the install; so early days but very satisfied with results so far. Installed 23 JA solar panels rated at 10.92kW and H3-10.0-Smart Hybrid 3 phase 10kW inverter and the EQ4800-L7 32.62KWH battery from Fox ESS. Also installed backup protection for selected circuits. Installation was completed in 1 day and Anna & Rex from… Read more ·  1

Suncraft and installation team led by Bharat were extremely professional. Entire process from quotation to installation was pretty smooth.

Now producing 65 to 80 kWH from the panels everyday. This is more than adequate for our needs. We will end up paying just the daily fixed charge or less, which is a saving of 2500 to 3000 AuD per year.

The H3-10.0-Smart Hybrid 3 phase 10kW inverter and the EQ4800-L7 32.62KWH battery from Fox ESS work perfectly. The app updates status every 6 minutes, now working to understand the app completely as it has many options to control the inverter. But it works perfectly in the default "self-use" mode. Usage data provided by the app tallies with the data reported on the retailers web page.

Best value for money purchase in a very long time.

Positive reviews

David F
David F
 

We are very happy with our new solar panels and battery from SunCraft Solar. Fiona was very helpful during the sales process and Graham helped us out every step of the way during the installation process and kept us up to date and informed. I would definitely recommend SunCraft Solar for installations Solar systems and batteries. Show details

Julie
JulieNSW
 

We got our Fox ESS 42kw battery and 10kw inverter from Suncraft in Jun and recently we bought a PHEV vehicle. We rang Grant from SunCraft to install our charger. Grant was obliging and gave us a reasonable quote. I trusted their workmanship from our battery installation and the charger installation was the same. I would recommend them anytime. Show reply

Ray G
Ray GQLD
 

Installation process was flawless from start to the end. Everyone did their job perfectly - Salesperson James , Coordinator Graham and installer David. Thank you for the work well done! Show reply

Negative reviews

kim t.
kim t.
  Verified
Customer Service
Job Satisfaction
Rates and Fees
Installation
Trustworthiness

I had a quoted for my house for a new inverter with the battery, not with the panels and paid deposit, got installed, at the same time deposit for the farm too. It's kept rescheduling for installation will be in May deposit was since October 2025, the quoted was $3300 with a 6.5kw inverters, no battery now they asked to pay $5500!!! this is… Read more

rediculous, the deposit was paid to locked in the contract, I tried to call so many times and not get a responding. Please don't get install, it's not worth it. After the battery installation, I still can't use the airconditioning, not given me the advised to get the bigger inverters. I complaint and all they say is sorry!!! now I have to pay another solar to meet the requirements.

Suncraft Solar
Suncraft Solar    

Dear Kim, We are sorry to hear about your… Read more

Matthew
MatthewQLD4 posts
 
Timeliness
Rates and Fees
Trustworthiness
Value for Money

Product support is poor. Graham is very pushy with payment, demanded that i pay before the job was even completed. The installers broke a solar panel and refused to replace it. Offered me $70 as reimbursement. The standard price to buy another pannel is $122 not installed. Would not recommend this company for any work in the future. Show details

Suncraft Solar
Suncraft Solar    

Dear Matthew, We are sorry to learn about your… Read more (+1 reply)

Marco Cooper
Marco Cooper
 

This company has been absolutely dreadful to deal with. I helped my parents organise solar panels which they were quick to continuously contact us to try and get a deposit and have everything sorted. Once the deposit was received it’s just been a complete nightmare. The lack of communication is really concerning, a stark contrast compared to the… Read more

beginning when they were trying to get a deposit. Almost two months later and we have no idea what’s going on. I have emailed them, my mother has tried calling them numerous times with no one answering or saying they will get someone to contact us back which no one has. At this point this will be taken to consumer affairs to rectify the issue to get our deposit back

Suncraft Solar
Suncraft Solar    

Hi Marco, We are sorry to learn about your… Read more

Recent reviews

Terry D.
Terry D.
 

All our contact with Staff at Suncraft Solar, including their installers, was positive and professional. They offered a great deal and kept us informed throughout the process. The system is working well and we've already had our first $0 electricity bill Show details ·  1

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