Sunmate Solar

Since battery installed, my solar panel export has been stopped, Grid is always on even battery is 100% full. I have been calling them 2-3 times a week, nothing happen. I was even threatened by staff that "do you want to solve the problem or not and hang up"

Sunmate solar were an excellent company and provided me with a 15KW FoxESS 3 Phase hybrid inverter and 50KW FoxESS battery system to integrate with my existing Solar setup. The sales team were great, the price was right and the installation team did a fantastic job with great punctuality and excellent workmanship. I highly recommend this company… Read more

if you're considering purchasing Solar products. Sunmates pricing is competitive, and were very quick to install the system - they installation team were able to arrive within 1 week of me signing the quote, and the work was completed in about 4 hours, with great care taken to make sure it was a clean and tidy job.

Thank you Sunny, Pam, Ashley and the installation crew!

good job – Dear Nick, I am writing to extend my heartfelt appreciation for the exceptional service you provided during my recent solar panel installation project. Your dedication, professionalism, and attention to detail were truly outstanding, and I am extremely satisfied with the entire process. From our initial consultation, it was evident that you… Read more

possess extensive knowledge and expertise in solar energy systems. Your ability to explain complex concepts in a clear and understandable manner was invaluable and helped me make informed decisions throughout the project.

I particularly appreciate the way you managed the installation process, ensuring that everything was completed on time and to the highest standards of quality. Your responsiveness to my queries and concerns was also commendable, making the experience smooth and stress-free.

Once again, thank you for your outstanding work. I will not hesitate to recommend Sunmate Solar, and specifically your services, to anyone considering a transition to solar energy.

thank you very much

SunMate 2.0 :Totally Recommended – I've had my SunMate 2.0 Solar Diverter Installed now for over 3 years. I have it configured to divert using both of the primary outputs (A then B) into my 2 x 315l electric Hot Water Systems with the standard 3.6KW heating elements, and it has performed perfectly the entire time. I am using the optional temperature sensor on one unit and the other… Read more

HWS is using only the thermostatic, though both HWS units are "cranked up" to 60Deg C to optimise my energy storage. This is not an issue for "scalding" as both tanks are fitted with tempering valves. On a cloud free day, both HWS units are fully heated by midday through the summer months and by about 1:30pm through the winter, and in that time I've never had to use a boost function, - never having run out of hot water, and I've not paid a cent to my energy retailer for hot water in that time. My Sunmate 2.0 has paid for itself several times over already. The installation was very straight forward, as (fortunately) I had the "space" in my Consumer Mains board, and I had my SunMate configured to just the "basics", - leaving the scheduled boost and Legionella "turbo boost" functions off to see how it would perform on "Solar Harvest Only". It has been absolutely brilliant, and I've not needed to change any of the settings. I've never had any issue at all. It was easy to configure, and easy to analyse the built in LCD screen details. I love the fact that it tells me how much power I'm "diverting", and how much I'm "exporting".

Signed contract in September 2022, still waiting for Solar to be installed & it’s almost January – We first started talking with Sunmate Solar in August 2022, then signed a contract for $3149 inc. of GST for a 6.6kw system plus inverter on the 12th September 2022. We were told upon signing the contract by [Name Removed]- Account Manager, that it would take approximately 2weeks for us to have our solar installed. As soon as we signed the… Read more

contract and paid the deposit, we received no correspondence from Sunmate Solar with any updates, until well after 2weeks passed and we became proactive in contacting Sunmate Solar for updates ourselves. We have been strung along by this company for almost 6 months now and still do not have our solar installed. We have contacted them over 2x dozen times with promises that they will call back or contact back to no avail. On the 20th December 2022 we received an ultimatum from [Name Removed]- Installation Team, saying that they can now give us a rough install date of mid January 2023 but only if we sign a new contract with their 2023 prices equating to an extra $1000 approx. The ultimatum was sign the new contract and pay the extra $1000 or accept a return of our deposit. We advised that we had a signed contract already for an agreed price and did not accept these terms. We further said that it was a contractual breach by Sunmate Solar not fulfilling their promises and guarentee to install the solar as stated in the contract. We received a response today from [Name Removed] saying he didn’t agree with it and again, pay more, or accept the deposit back with litter regard to us as their customers. We are very disappointed as we have been paying high energy bills for nearly 6months, waiting for our install that was promised to be delivered upon by end of September 2022. We are further disappointed that despite fairly good reviews and their website claiming they guarantee their work, they have acted disingenuously by increasing the contract price and pressuring us to sign it or seemingly face the consequences of missing out on the product & service.

Happy with battery Installation.Kevin was great from start till Finish. I have refered my in laws and they are getting installed next week. Please give them a shot they won't disappoint you Show details

Justin from Sunmate solar got the solar + battery installed in 2 days only from the time I signed the contract. Electrician arranged by Justin did an awesome job in installing solar panels, inverter and battery. Show details

Big shutout to EVA. Thank you, you are the best!

Dont trust this company they wont communicate with you after sales nor mailtenance services!!! Show details

I applied for solar with Sunmate at the end of december, now three months later, after chasing them a lot they tell me they can't give me solar. Now I am chasing my deposit back. aaaahhhhhhhh, I rang up so many times, so very unhelpful.

DO NOT USE THIS COMPANY – Do not trust this company. Accounts Manager is terrible. We organised to have our existing solar removed and upgrade to a larger system. He assured us the there were a team local to our area quoted us $200 to remove. But instead he sends outside contractors then expects us to pay the $300 cash on the day and then emails and says we need to pay… Read more

additional $200 via direct deposit to the contractor and have it removed from final invoice. Then on install day another lot of outside contractors turn up removed my inverter, put new one on, then magically within hours tell me they need a qualified roofer to do the job and they would be back. Only to find they had taken new inverter back off, taken my working inverter and left me with a mess. Accounts Manager then cancels our contract the next day! When we made a formal complaint with proof of over 90 emails between ourselves and Accounts Manager, he replies with nothing but lies. The company will not investigate him and will not escalate our complaint. We are now off to QBCC and the police to lodge complaints and report a stolen solar system. DO NOT USE THIS COMPANY

I had a great experience with Sunmate! The process was incredibly fast, and I got a great deal. Justin sarah did an excellent job explaining everything clearly. Installation was completed within two days, and I’m very happy with the service Sunmate providedsunmate

Amazing product and service – Amazing experience with sunmate solar. The team members were professional, friendly especially Ian smith and costly whom provided a smooth process and outstanding service. Highly recommended .

customer service's – I had solar panels installed recently, and the experience was excellent. The team was professional, efficient, and the installation was completed quickly. I’m happy to be using renewable energy. Highly recommend!

Sara is awesome. Very helpful and had all the answers. I would recommend her to anyone.Sunmate solar

customer service's sarah – Sharah was so helpful and easy to talk. She explained all the process with patience

Happy Customer! – Nick and the team helped me out with solar panels, install was seamless. Happy with the product!

team was great sara was great – I had a great experience from ordering to installation and it was a pleasure to work with sunmate solar.sara was great

5 star service – everything is working fine application done Sun mate solar happy

5 star service sara – "Extremely attentive and helpful in handling my technical request."summate solar

Good service – I started the process through Nick and he was very accomodating with locking in the price with rebates and allowing me to save money over a couple of months before installation. The customer service through the payment and installation period was good and everything went smoothly. I’d recommend the services of sunmate solar

Awesome service – She was very helpful and patient over the phone to setup wifi for the invertor.

great – "WiFi setup is done. I am happy with the services. Thanks, Sunmate Solar!"

sarah – sarah helped to resolve inveter isuess happy with services she was good while explaining things thanks sarah