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Sunsuper
2.7 from 199 reviews

Reviews

Review distribution

5 star
69
4 star
13
3 star
7
2 star
9
1 star
101

gary r.

gary r.Central Queensland, QLD

Very Deflatted

published

I've been with sunsuper for years and I'd have to say......Don't get injured and if you do and the claim comes they will help guide with claim. Don't just get a lawyer it may cost money but will save you drama and a headache. Not impressed and contradict on some document questions.

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Good customer service provided

published

I only joined 2 years ago, after doing some temping with an agency as my previous Superfund wad closed. I am very satisfied with Sunsuper, th staff are always helpful when calling to ask a question.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Aster, thanks for your positive review. Great to hear you've been happy with Sunsuper since joining. Thanks ^Caitlin.


Owen D.

Owen D.Central Queensland, QLD

Everything perfect

published

I have been a member for approximately 10 yesrs.Very satisfied with the funds performance and professionalism, I changed from a previous fund and I am 100 percent happier and more financially secure with this professional team people running my superannuation

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1 comment
Sunsuper
SunsuperSunsuper

Hi Owen, great to hear that you've been happy with Sunsuper for 10 years. Thank you for sharing this with us. ^Caitlin

Leslie

LeslieNorth Queensland, QLD

Sunsuper Superannuation

published

We have been with Sunsuper 10 plus years. Sunsuper superannuation performs well, the fees are comparatively low and you are able to get advice from them when needed. We recently attended a Sunsuper retirement presentation in Townsville. It was very helpful.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Leslie, thank you for your positive review. Great to hear that you've found our seminars useful. ^Caitlin.


Deborah C

Deborah CSouth East Queensland, QLD

Excellent customer service

published

I have been with sun super for approx 30 years. I have never had a problem with dealing with any of their customer service representatives. Any questions have always been dealt with quickly and have taken no more than a phone call. Highly recommend sun super to anyone and everyone.

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1 comment
Sunsuper
SunsuperSunsuper

Thank you for your 5 star review, Deborah! Great to have you with us for 30 years. Thanks ^Caitlin


Doug

DougQueensland

Don't change a thing for me.

published

23 years. Very good. Very glad I changed to Sunsuper. Sunsuper is the best investment I ever made. Pity compulsory superannuation was not brought in earlier. Pity the Australian Government raised the age for the Age Pension. I have to wait until 2020 for Age Pension whereas I could have Age Pension by now.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Doug, thank you for leaving us a positive review and for being a member with Sunsuper for the past 23 years. Thanks ^Caitlin


casey

casey

  • 6 reviews

Excellent Service

published

Just phoned sunsuper and spoke to a lovely lady named Emma (i hope i got that right) regarding the income protection that's linked to my account. Emma was very informative and even talked me through how to update my married name online. She was compassionate with my condition and showed genuine care. I was very impressed with the service and communication i received today.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Casey, thank you for your review and for letting us know about your experience. I'll pass on your feedback to our customer service team, especially to Emma :) Thanks ^Caitlin


Good information

published

I have been with Sunsuper since 1992, Should have more in it but the GFC took care of that, plus went back to NZ for 5 years and at that time they didn't have super funds so this one sat dormant.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Anthony, thanks for being a long-time Sunsuper member! If you're looking for more ways to grow your super, you can check out https://www.sunsuper.com.au/additional-contributions Thanks ^Abbi


KarenYL

KarenYLSydney, NSW

Good all rounder .... easy apps to use , services is overall , very good

published

Service started 31 Aug1998
Highly satisfied with performance of super fund since joined .
The updates , apps , communications is very effective , transparent and proactive in following through .
Feel that the admin fee could go down further !

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1 comment
Sunsuper
SunsuperSunsuper

Hi Karen, great to hear you're happy with us. The admin fees for our Super-savings account are among the lowest in the industry, and help us to deliver on our service and performance. Thanks ^Abbi

Mon75

Mon75Queensland

Death benefit claim

published
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1 comment
Sunsuper
SunsuperSunsuper

Hi Mon. We are sorry that this has been your experience. Please have your solicitor contact us on 13 11 84 so that we can seek to resolve your concerns as soon as possible. Thanks ^Ellie


Molly J

Molly JHerberton qld

Its seems to be a okay find too many to choose from

published

Not long its only Austsafe closed up and was encourage to go with sunsuper happy so far with the service

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1 comment
Sunsuper
SunsuperSunsuper

Hi Molly, thank you for your review. We've loved welcoming our AustSafe Super transition members into Sunsuper. Good to hear that you're happy with our service. Thanks ^Ellie


Stephen A

Stephen A

  • 2 reviews
  • 1 like

The Best!

published

Superannuation is great and Sunsuper do it very well. I have been with them for a considerable time after my employer changed over to them maybe about 10 years ago. Information has always been helpful and valuable and their advisers have been of great assistance. The Pension fund has been doing very well, I now have more in my account than when I started and that was whilst drawing down the minimum 4%.

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1 comment
Sunsuper
SunsuperSunsuper

Stephen, thanks so much for your positive review! We pass all this feedback on to our teams here who work hard to deliver positive member experiences. Thanks ^Abbi


JILL  A.

JILL A.South East Queensland, QLD

  • 2 reviews
  • 1 like

Always helpful

published

I have been with Sunsuper for approx 20 years . Very satisfied with growth & information updates. Have emailed information regularly with advice and information. Great job Sunsuper. I feel very confident in your company.

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1 comment
Sunsuper
SunsuperSunsuper

Thank you for your positive feedback, Jill! We're really happy to hear that you've had a good experience and have been with us for 20 years. Thanks ^Abbi


Jen R.

Jen R.South East Queensland, QLD

  • 2 reviews
  • 1 like

Fantastic service

published

Ive been with this superannuation fund for 16 years. Ive always received a great rate of increase with minimal fees. They alerted me to the PTD insurance that I could claim on when I was unable to make payments due to job loss. They changed my world.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Jen, thank you for being a long-time member with Sunsuper. It's good to hear that we've been able to help you through some challenging times. Thanks ^Abbi


Juliemarshall

JuliemarshallHobart, TAS

  • 2 reviews

Excellent customer service

published

I have been with Sunsuper for a few years I found the information I received very informative and easy to read, this helped me make my selections for investment of my super.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Julie, great to hear that we have been able to help you with your investment selections. Thank you for being a member with us for a few years now :) ^ Abbi

Eileen

EileenQueensland

Claiming part of my super

published

I was very satisfied I am not a computer person but the persons I spoke to helped me through it all I am very impressed I think it was Malaga and Chris Thank you

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1 comment
Sunsuper
SunsuperSunsuper

Hi Eileen, thanks so much for your positive review. It's great to hear you had a good experience and that Malaga and Chris were able to guide you through everything comfortably! Thanks ^Abbi


  • Verified customer

Automatic life insurance without consent

published

I work overseas. My account got transferred from Austsafe to Sunsuper automatically. Suddenly they added unwanted insurance which made my balance go DOWN, not UP. What a rip-off! At least getting a login and cancelling the insurance was easy.

1 comment
Sunsuper
SunsuperSunsuper

Terrific customer service

published

My recent experiences with SunSuper could not be faulted.
The level of customer service from Esme and Ava was excellent, they dealt with me in a timely and professional manner.
A big tick from me, thank you.

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1 comment
Sunsuper
SunsuperSunsuper

Brilliant to hear Richard! I'll be sure to let Esme and Ava know you gave them 5 stars for their customer service :) Thanks for taking the time to share your experience. ^Rhi


Melanie

MelanieSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

My query was answered

published

I have been with sunsuper for many many years now and it never incur in my mind to change it. I am happy how they manage my sunsuper investment and it’s low costs managing it.

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1 comment
Sunsuper
SunsuperSunsuper

Thank you for taking the time to leave such a wonderful 5 star review Melanie! We're happy to hear you have peace of mind when it comes to Sunsuper! :) ^Sean


Lindsay meiers

Lindsay meiersSouth East Queensland, QLD

Super happy

published

I have been with sunsuper for years and couldn't be happier with their service, knowledge and friendliness every time I have contacted the call centre. I would highly recommend sunsuper to anyone

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1 comment
Sunsuper
SunsuperSunsuper

Thank you for the 5 star review Lindsay! We really appreciate you took the time to let us know our customer service has kept you a happy Sunsuper member for years! We look forward to keeping you happy into and throughout retirement :) ^Sean


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Questions & Answers

Karl b

Karl basked

Canyou use a self managed super fund in sun super

1 answer
Sunsuper
SunsuperSunsuper

Hi Karl, Sunsuper is not a Self-Managed Superfund (SMSF), it is an Australian Prudential Regulation Authority (APRA) fund. If you are wanting to set up a SMSF it is best to speak to a financial adviser or the Australian Taxation Office. At Sunsuper we do offer up to twenty different investment options and members can be in up to ten of these at any given time. Thanks ^Pete


Helen

Helenasked

I am finding sunsuper is pretty uncontactable at the moment. Is there a major issue that we need to know about with this provider. Customer service has deteriorated considerably.

5 answers

I found it hard to log onto my account tried for a week I actually shut down my tablet before I got into my account, I phoned Sunsuper once to enquire about my insurance didn’t get the answer I wanted

Sunsuper
SunsuperSunsuper

Hi Helen, I've just replied to your review above but I will do so for you again here... I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time for many we ensure we are staffed appropriately. Have you tried our secure Live Chat at www.sunsuper.com.au/contact-us or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^Sean

Sunsuper
SunsuperSunsuper

Hi Geoff, I'd like to see if we can investigate as to why your account may not be working on your tablet. We find Google Chrome works best for our website features and having cookies enabled will assist some of the functionality. Let me know if you continue to experience issues. ^Sean


Charlie B.

Charlie B.asked

Hi sunsuper transferred funds to my commonwealth account today how long will it take to reach my account thanks

1 answer
Sunsuper
SunsuperSunsuper

Hi Charlie, thanks for reaching out on Product Review. Generally, the transfer time depends on who you bank with. Commonwealth tends to be the fastest, 1-2 days. If you would like me to view your account to see if the transfer has been processed I'll need to verify your member details which is best done through our secure channels at www.sunsuper.com.au/contact-us - thank you ^Jen


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