Sunsuper

Don’t work for them – Racist bullies to work for in Brisbane. Dog eat dog atmosphere that creates a hyper toxic environment of oneupmanship and sabotage to get ahead. Because they hired on a contract basis through agencies they never had to come out and face their reasons for dismissal. You were expected to watch other assertive people get ahead, while squashing you if you spoke of your mistreatment. Would give 0 stars if possible.

Stay away will not look after injured workers – Had a TDP claim approved but have had nothing but harassment every year when payment is due. Try and close the case every year with more and more Dr reports and ignore all Specialist/surgeons/IME reports and even work cover. Poor way to treat your members. Stay away.

Moving over seas and they won't give me my super – Wanted to access my super as I am moving overseas and not returning. This is my money and yet again they said no. Why is it OK for them to take fees off my money but I can't access my own money u such balls and u will get karma. Sunsuper worst ever u are greedy and do not care if I run out of super because you will suck my super dry from fees

The product seems adequate so far and the customer service when required has been very good – I am a staff member of IAG and my fund was automatically transferred to Sunsuper almost 2 years ago. In recently reviewing the PDS in more detail, I note their is a benefit for White Collar cover which offers a 50% increase on TPD sums insured and potentially lower premiums on opt-in Income Protection insurance should your role fit within a… Read more ·  1

certain criteria. In reviewing the criteria of what Sunsuper deems to be a White Collar role, I was pleased to note that my own role appeared to fit within this definition and that therefore I would be eligible to take advantage of this higher level of cover at no additional cost. I was informed during my previous call to Sunsuper to enquire into my eligibility to opt in for White Collar cover as this was not available for members / employees of IAG? I was quite disappointed by this as it is accepted that most roles of IAG employees would fit the definition of white collar, therefore, I am unsure why such cover of this benefit is excluded for IAG staff members - and no explanation was able to be provided. My super has always been with IAG/NRMA prior to the transfer across to Sunsuper, and I have honestly never considered shopping around for other Super products and related insurance products, which is unusual, given that I myself work in insurance. My latest review of Sunsuper products and discussions with friends who works as financial advisers confirm that there are better products out there that are hight performing and also offer additional flexibility and benefits in terms of insurance benefits, terms and conditions. On this basis, I am currently beginning to investigate with my engaged financial planner what better options are available in the market that will better suit my needs, rather than just continue with my same policy - when it is likely there are better products on the market for my current and future needs.

You are getting what you are paying for! – I've been with Sun Super nearly 6 years. The customer service rep. from call center are attentive, friendly, professional and patient as always. Sun Super must hire an army of customer service rep. to service the customers, which is impressive! Every time I call, the waiting period is relatively short compared to other low fee super fund… Read more ·  1

companies. I recently requested to have Sun Super to review my current investment option. Due to the high demand, I was on the long waiting list. Today I finally received a phone call. The financial adviser Steve is very generous with his time - he spent 1 hour understanding my investment goal and offering me very professional advice. He uses analogies to explain some complex financial strategies and how super fund company invests in general, which makes you to understand easily (if you don't have finance background). After 1 hour chat, I am clear and confident about my investment vision. Sun Super may charge slightly higher fee compare to other super fund companies, but you are getting what you are paying for. I hope Sun Super will have a better performance after the lockdown and the merge with Q Super : )

Shonky to say the least – I submitted my paperwork in April to Sunsuper to have them transfer my super to my overseas superannuation account (rollover). Nothing but trouble. I did not hear anything for ages, so I called them, left several messages for someone to call back, but nothing for ages. Finally someone returned my call, and I was told that I had to get another Stat… Read more

Dec as I did not have my "occupation" listed on the form, I don't work, so have no occupation, and seriously, what has this to do with rolling over my Super to another fund? After a lot of back and forwarding, I went out and found another JP and got the form completed again, and posted the originals. nothing for ages, so I messaged them on live chat several times, in the mean time, I received a "do not reply" email from them advising I need to complete yet another Stat Dec and post it. Nothing on the email as to why they needed me to have another form completed. I messaged them again on Live Chat, and finally [Name Removed] in their Brisbane office finally returned my call (she is their only saving grace in that company, all others are reading from a script and of no help at all.) [Name Removed] sorted their issue out, and advised a "cheque" will be sent. I informed her that cheques are no longer accepted at banks here, and she advised she would follow up. After more waiting, someone called me and said that Accounts Payable are working on it, just waiting on my super fund for more bank details (which I had provided already), and when they received that information it would be 8 - 10 working days!! WTH, are you kidding me? I used to work in AP and my specialist field was International Money Transfers, and it does not take that long to process a payment, either your AP department are idiots, or this was just another excuse to hold my money to ransom and not let it go. I finally received my roll over the other day - in August. 5 months after the initial paperwork was submitted. This has been the worst experience ever with a financial institution I have ever had to deal with, not even my time specializing in AP did I ever have this much trouble. I would never recommend Sunsuper to anyone, I would never invest in Sunsuper again. They are ok while you have your money with them, but trying to get your money back, is just the most stressful, frustrating process to go through. Never again.

Even a name change cannot change the excellent results and service. Even helping by ridding Russian investments – I have been with AustSafe Super, which was then Sun Super which is now Australian Retirement Trust since 2018 and have excellent results, information, access online and service throughout. I was previously with another fund related to the transport industry and had terrible service and results. I am very pleased with the current fund, although the… Read more ·  1

name change may throw a few people to begin with. I therefore have no intention of changing funds again.

It was easy to achieve and follow the instructions – I have been with it for 3 years and counting, it was very good.so far so good it is good to know that you see and excess your account just like that.all option shows. Show reply

Excellent – Very easy and straiht forward I recommend everyone to seek in signing up with sunsuper I guarantee it will meet your satisfaction and the service is just simple and easy Show reply

Not for their clients – My son and daughter in-law are with sunsuper and have just lost everything in floods. Applied to release some of their funds under hardship and compassion. And where told it wasn't an emergency..... Sorry no home no clothes no anything is an emergency and certainly qualifies as needing compassion

My super at 0 dollars without explanation – Hello, I have been with sunsuper more than 2 years and it was good at the beginning. I send them an email because all my money from the ATO diseapear without explanation. They don't answer or explain or resolve this problem. so if tomorrow I want ask my money I have nothing. Show details

Phone contact please 0439 526 277 – not sure how long I have been with you - can you send me my details again - I would like to speak to someone - perhaps phone me for confirmation 0439 526 277 - thanks, PHIL

Services provided to me – I have been with this fund for few years. Due to my contracting work, I have joined sunsuper in the past then left and came back when I joined a new recruitment agency. Show reply

Top performance – Phone service is always first class - happy, informative yet serious and informed. I have been completely satisfied throughout the 7 years since joining. Should have done it many years earlier. Show reply

Lets see if makes some money for me – Have only been with them for a few months so can't give long term opinion at the present time so ask me in a couple of years time maybe we will see how it is then. Show reply

Excellent service – I have been with Sunsuper over 20 plus years and very satisfied with the services provided. The team is very knowledgeable and patient when giving information relevant to my questions regarding investing money into my fund. Show reply

Great service – I needed info on withdrawing funds and the assistant on the phone was interested in my query and was of great help. he explained the requirements clearly and in understandable terms. Well done!!! Show reply

Such piece of mind that my funds are safe and being invested safely – 20+ years with the fund. Extremely satisfied with the handling of my money and the regular information they provide. I can call on multiple occasions to clarify things and they don't mind. Show reply

I am at home with Sun Super – 1 week I withdrew $s and account was closed. But am still waiting for my previous employer to deposit an amount that they were holding. Therefore I opened a new account with. Show 3 replies

Talking with Sunsuper – I beleive i have been with Sunsuper since 2005 . I was not part of any super fund prior to this due to the nature of my employments( mainly self employed) I can't actually comment on the performance of the fund as I have very little idea as to what actually occurs and how it all works. I had spoken with a Financial Adviser before Wayne's call … Read more ·  1

and had some trepidation however after having spoken with Wayne we are going to go ahead and meet up with the Financial adviser.

This is great and i can't live without it – I have been with Sunsuper Superannuation for more than 20 years. I have been very impressed with the performance of the super fund investments and decisions that has been made since i joined. I would recommend Sunsuper to anyone. Show reply

Absolutely flawless customer service – The patient and friendly staff are amazing I moved to Sunsuper years ago after a very bad experience with another fund and the performance of my fund has been very rewarding Highly recommend Sunsuper Show reply

Very friendly and professional help-desk – My questions about my super-fund were answered in clear and easy to understand terms, and my concerns were dealt with straight away. Very happy with my interaction with the help-desk officer and very impressed with the professional and very friendly attitude and attention. Show details ·  1

January 2022 can’t wait too see my super too grow thanks. Brent – Not sure exactly been long time. I use too be with that rip off Company AMP I was told too invest my super take a wage out of my super, The woman told in the end the fee was $4000.00 for crap self. AMP was a rip off Change too Sun super and made inroads And super grew like never before Sun Super is second too (NONE) Respect and honest with my super & me Show reply

Amazing service – Considering the great service and excellent results I have received from sunsuper, I would not consider changing. When I rarely have concerns my inquiry is handled so efficiently and promptly. Everyone I speak to goes out of their way to solve my small problems in such a friendly way and the people I speak to are wonderful Show reply

Friendly and helpful customer service – I consolidated my super to Sunsuper in December 2021 and was pleasantly surprised how easy the process was. Customer service is very good and they are easy to contact for help. Show reply

Great customer service – My employer made a mistake with my contribution. It was a pleasure to make a phone query to Sun Super and to receive a quick, clear, friendly and extremely helpful response to resolve the problem. Show reply

The Perfect Super Plan – I have been with Sunsuper for almost 30 years and have always felt that my super contributions have been well managed and feel confident all future investments will be equally well managed. Show reply

Slow to update Super Balance – My Super Balance on the Sun Super App was last updated 6 days ago. Why the delay in updating my Balance . Are other Super funds like this. Name change to Australian Retirement Trust , are there any changes going from a Super Fund to now a Trust fund.

Great advice – 2 years Found the rep was very helpful an would recommend when you are close to the day take the time to reach out You be surprised how much you will learn will continue to reach out an be guided by the professional team Show reply

Sun Super, is SUPER!!! – I belong to a corp fund and we were transferred over a few years ago, transfer and service have been top notch, any questions I have had have been answered quite promptly. Show reply