I've been with sunsuper for years and I'd have to say......Don't get injured and if you do and the claim comes they will help guide with claim. Don't just get a lawyer it may cost money but will save you drama and a headache. Not impressed and contradict on some document questions.
I have been a member for approximately 10 yesrs.Very satisfied with the funds performance and professionalism, I changed from a previous fund and I am 100 percent happier and more financially secure with this professional team people running my superannuation
We have been with Sunsuper 10 plus years. Sunsuper superannuation performs well, the fees are comparatively low and you are able to get advice from them when needed. We recently attended a Sunsuper retirement presentation in Townsville. It was very helpful.
Excellent customer service
I have been with sun super for approx 30 years. I have never had a problem with dealing with any of their customer service representatives. Any questions have always been dealt with quickly and have taken no more than a phone call. Highly recommend sun super to anyone and everyone.
Don't change a thing for me.
23 years. Very good. Very glad I changed to Sunsuper. Sunsuper is the best investment I ever made. Pity compulsory superannuation was not brought in earlier. Pity the Australian Government raised the age for the Age Pension. I have to wait until 2020 for Age Pension whereas I could have Age Pension by now.
Just phoned sunsuper and spoke to a lovely lady named Emma (i hope i got that right) regarding the income protection that's linked to my account. Emma was very informative and even talked me through how to update my married name online. She was compassionate with my condition and showed genuine care. I was very impressed with the service and communication i received today.
Good all rounder .... easy apps to use , services is overall , very good
Service started 31 Aug1998
Highly satisfied with performance of super fund since joined .
The updates , apps , communications is very effective , transparent and proactive in following through .
Feel that the admin fee could go down further !
Death benefit claim
I have been dealing with Sunsuper since 7th July 2014 trying to work through the death benefit process for my 17 year old daughters. I have had to engage a solicitor to help me navigate the constant brick walls that were continuously being put up and that was just to get the application paperwork. Today I received the news that you have decided to pay me half of what the payout figure is and the other half is to go to a one night stand that resulted in her conception. According to my solicitor he has been told that the money will sit there a...nd if not claimed by this person after a certain period of time will be given to the ATO. This person is not on her birth certificate, has never paid maintenance. There is no DOB or any details besides his name. The mental torment that you have put me through as a grieving mother is beyond disgusting. I wouldn't recommend you if you were the last Superannuation fund on this planet.
Superannuation is great and Sunsuper do it very well. I have been with them for a considerable time after my employer changed over to them maybe about 10 years ago. Information has always been helpful and valuable and their advisers have been of great assistance. The Pension fund has been doing very well, I now have more in my account than when I started and that was whilst drawing down the minimum 4%.
Ive been with this superannuation fund for 16 years. Ive always received a great rate of increase with minimal fees. They alerted me to the PTD insurance that I could claim on when I was unable to make payments due to job loss. They changed my world.
- Verified customer
Automatic life insurance without consent
I work overseas. My account got transferred from Austsafe to Sunsuper automatically. Suddenly they added unwanted insurance which made my balance go DOWN, not UP. What a rip-off! At least getting a login and cancelling the insurance was easy.
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Questions & Answers
Canyou use a self managed super fund in sun super
Hi Karl, Sunsuper is not a Self-Managed Superfund (SMSF), it is an Australian Prudential Regulation Authority (APRA) fund. If you are wanting to set up a SMSF it is best to speak to a financial adviser or the Australian Taxation Office. At Sunsuper we do offer up to twenty different investment options and members can be in up to ten of these at any given time. Thanks ^Pete
I am finding sunsuper is pretty uncontactable at the moment. Is there a major issue that we need to know about with this provider. Customer service has deteriorated considerably.
I found it hard to log onto my account tried for a week I actually shut down my tablet before I got into my account, I phoned Sunsuper once to enquire about my insurance didn’t get the answer I wanted
Hi Helen, I've just replied to your review above but I will do so for you again here... I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time for many we ensure we are staffed appropriately. Have you tried our secure Live Chat at www.sunsuper.com.au/contact-us or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^Sean
Hi Geoff, I'd like to see if we can investigate as to why your account may not be working on your tablet. We find Google Chrome works best for our website features and having cookies enabled will assist some of the functionality. Let me know if you continue to experience issues. ^Sean
Hi sunsuper transferred funds to my commonwealth account today how long will it take to reach my account thanks
Hi Charlie, thanks for reaching out on Product Review. Generally, the transfer time depends on who you bank with. Commonwealth tends to be the fastest, 1-2 days. If you would like me to view your account to see if the transfer has been processed I'll need to verify your member details which is best done through our secure channels at www.sunsuper.com.au/contact-us - thank you ^Jen
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