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Sunsuper
3.1 from 320 reviews · View Statistics

Reviews

  • Transparency
    3.6 (153)
  • Customer Service
    3.9 (180)
  • Rates and Fees
    3.6 (105)
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Sally Thornton

Sally ThorntonNorth-West & West coast, TAS

Financial Adviser Advice

published

I have been with Sunsuper for 46 years and have been very happy with the annual % of performance. Speaking with Matthew about my superannuation now that I have retired, makes me feel comfortable for living a simple life.

Transparency
Customer Service
Incentivised ReviewNo
Dianne

DianneSouth East Queensland, QLD

have been in Sunsuper for 20 yrs and always had helpful staff when I contacted them about various questions.

published

There were a couple of times when I needed to withdraw some money and the person I spoke to was very helpful and understanding. The staff member was very informative and gave me necessary information for any further communication if needed.

Customer Service

The reviewer stated that an incentive was offered for this review

John

JohnSouth East Queensland, QLD

  • 2 reviews

Great Super fund

published

Always have good experiences with Sunsuper from first day i joined them. Great customer focus and service both face to face, over the phone and online. Well done Sunsuper and keep it up.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Lisa

Lisa

  • 3 reviews

So easy

published

If I ever have an issue, sunsuper are so easy to contact. You speak to actual people not automative instructions. They are friendly, easy to understand with call centres in Australia. Their app is also so easy to use. Highly recommend

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Retirement possibilities

published

Been with Sunsuper for 15 months and cannot be happier. All the losses from the toughest year have been regained and looking forward to a retirement income stream. Good work.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Sunsuper
SunsuperSunsuper

That's great to hear, Gregg! Thank you for your review today. We really appreciate your feedback. ^Abbi

Newman W.

Newman W.Northern Region, NSW

This is very good.

published

I’ve been with Sunsuper for almost a month and they have been very helpful in answering my queries.
Overall, I am satisfied with the current service that is provided by Sunsuper.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper

Welcome to Sunsuper! Thank you for taking the time to leave a review. That's great to see that you are happy with your experience so far. Thanks ^Abbi

Marjo

MarjoCentral Queensland, QLD

Difficult to Deal With

published

When our 20 year old daughter died and it came to claiming her death benefits they could not have made it more difficult. We were her next of kin. We ended up engaging a solicitor and it was resolved quickly but it should not have got to that point.

Transparency
Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper
Dump Sunsuper

Dump SunsuperSouth East Queensland, QLD

Sunsuper LOVES TAKING and KEEPING your money BUT.... when you want it back ..... CRAP !!!

published

Been with them 20 plus years contributing and collecting but now when I am under pressure at 70 and need my money fast they have a withdrawal time of 7 business days and hold up the last transfer until Friday after 5 so it gets to my bank the following Tuesday !
When you under pressure it is easy to imagine them doing this on purpose because you complain about delays?
In the last 4 months this has happened on most of my withdrawals. So this is not a one off?
They cost me extra interest on a loan And I am dirty on that !
I had told them I NEEDED it asap and I was basically told if I dont like it complain to the ombudsman. Poor service and rude when you need them most.
Taking ALL my money to AUSTRALIAN SUPER :-)

Transparency
Customer Service
Incentivised ReviewNo
2 comments
Sunsuper
SunsuperSunsuper
Dump Sunsuper
Dump Sunsuper
kaye55

kaye55South East Queensland, QLD

  • 2 reviews
  • 1 like

The best super fund

published

We joined sun super when we retired and are very happy with the service and friendly staff .our enquires are always handled in such a friendly manner and nothing is too much trouble.We would not change as their performance is excellent

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Sunsuper
SunsuperSunsuper

Thank you for your 5 star review today, Kaye! We love hearing how happy you are with our service and performance. We work hard for our members and their retirement dreams. Wishing you all the best! ^Abbi

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Just horrible.

published

New member. Im not in anyway satisfied. Had to make repeated calls and was given incorrect information. Felt the experience had left me feeling drained and like i was insignificant.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Sunsuper
SunsuperSunsuper

Hello there, I'm so sorry to hear this. That's not the experience we want for our members at all. If you're happy to send your contact details via direct message, I'd like to look into this further for you. Thank you ^Abbi

Seraphina P.

Seraphina P.Alice Springs, NT

I rate sunsuper excellent.

published

I have been in sunsuper since I was working, teaching in my school.During that time I had no idea about sunsuper and I felt like I had no idea then.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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2 comments
Sunsuper
SunsuperSunsuper
Seraphina P.
Seraphina P.

Yeah I'd love stay connected to my Sunsuper on My member online account Please.

Tom

TomSouth East Queensland, QLD

Very clear and informative.

published

About 15 years! Spoke to Andrea and Emma at Sunsuper and found them to be very helpful with my enquiry.On the 22 Jan 2021 everything was officially confirmed for my request and submitted by Andrea.
I was disappointed it took 11 days to transfer my request for a part withdrawal amount to be transferred into my bank a/c.Everything was cleared for processing on the 22 Jan 2021 and finally was in my bank on the 2nd Feb 2021.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

The reviewer stated that an incentive was offered for this review

Pauline

PaulineSouth East Queensland, QLD

Excellent and Friendly Service

published

My first interaction with Sunsuper and it was an extremely good one. Very friendly and helpful, pleasant person I spoke with answered all my questions and then some. Very happy with Sunsuper so far.

Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper

Thank you for sharing this feedback, Pauline! That's great to hear that your first interaction went so smoothly. We're always here to help. Thanks ^Abbi

Greg

GregGreater Melbourne (Outer), VIC

Yes.....No more shift work. Looking Good!

published

The company we work for moved their entire Superannuation portfolio over to SunSuper in October 2020. Since the move, my account has performed much better than expected, and better than it had done previously. Very happy so far with the fund.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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1 comment
Sunsuper
SunsuperSunsuper

Great to hear, Greg! And welcome :) We work hard for our members and their retirement dreams. Thanks ^Abbi

Pete

PeteSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Very patient and proffessionaly staff.

published

Very satified. Been with Sunsuper now for approx 6 years after rolling my other super fund over. Very easy process and great benufits.
Very patient and proffessionaly staff who are willing to take the time to explain and walk you through the processes required.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Sunsuper
SunsuperSunsuper

Hi Pete, thank you for your review. I have shared this feedback with our team. We try to make things as easy as possible for our members so I'm pleased to see that you found the team supportive and patient. Thanks ^Abbi

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Staff Excellent Service

published

Long Time with Sunsuper , always had excellent service and would like to Thank and Compliment all Staff that helped me. Facing a little Hardship, they were compassionate and helped achieve a result that made My Situation less stressful and sort it out.
Many Thanks once again.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Sunsuper
SunsuperSunsuper

Thank you for your 5 star review! We appreciate you taking the time to leave a review and are so happy to see that our team have been supportive and helpful through your hardship. Wishing you all the best :) ^Abbi

Karen

KarenSouth East Queensland, QLD

Great Super Fund

published

Since starting part work in 1986. I am very satisfied with performance of Sunsuper. They do regular meetings to keep you informed of all the changes and are very always very helpful.

Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper

Hi Karen, thank you for your 5 star review today! We'll be sharing details of our next round of member seminars soon. Glad to see that you find them useful :) ^Abbi

Sunsuper is SUPER!

published

Very happy with Sunsuper, wouldn't change at all. We have been with them for 16 years and been very happy. They are professional and always helpful so can highly recommend them.

Customer Service
Rates and Fees
Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper

Thank you for your review, Nancy! We love hearing from our members - especially when they have been with us for so long. Wishing you all the best. ^Abbi

stephen

stephenSouth East Queensland, QLD

good service

published

very helpfull staff.problem being fixed.good quick service.good to be able to talk to someone in your own country unlike many bigger companys.even had follow up message next day to see

Customer Service
Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper

Hi Stephen, thank you for leaving a review. Great to see that our team were able to assist you promptly. We're proudly Australian based and work hard to support our members. Wishing you all the best! ^Abbi

Prompt response.

published

I have been with this fund for ten or so years.l am very satisfied with the performance and any advice l have been given.My recent transactions with this fund was informative and prompt.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Sunsuper
SunsuperSunsuper

Hi Alko, thank you for taking the time to leave a 5 star review! It's great to hear you are happy with our performance and advice. Wishing you all the best. ^Abbi

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Questions & Answers

Phill

Phillasked

How long does sun super transfer money into my nab account.

1 answer
Sunsuper
SunsuperSunsuper

Hi Phil, please allow 3 to 5 business days for the bank transfer to complete. Thank you ^Abbi

Neil M.

Neil M.asked

I received an email saying my super was withdrawn on Friday but it is now Tuesday and I have not received my money?

1 answer
Sunsuper
SunsuperSunsuper

Hi Neil, it can take 3 to 5 business days for payments to be received by your bank from Sunsuper. Please allow for this time to complete. If you would like us to check anything for you, please send a direct message with your contact details. Thank you ^Abbi

Jack

Jackasked

I have been a Sunsuper customer for years now and I am a sole trader so self contribution but I took on a second job and unfortunately they do no allow you to use your fund it has to be rest I have since ceased work with this company and wanting to transfer my funds into my Sunsuper account how do I go about this regards Jacquelin

1 answer
Sunsuper
SunsuperSunsuper

Hi Jacquelin

You would be able to consolidate the accounts via your Sunsuper member online. When logged in, select “Consolidate my accounts” and just follow the prompts from there. If you have any questions, please let us know as we will be happy to help.

Regards
Esme

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