AIA Insurance are not there for members
Recently had a back injury which made me worry a bit about my future. Tried to update my salary with income insurance. They were rude and basically making out like i was dodgy. There insurance is there to try by all means to make sure that yr claim is unsuccessful. If u with them and need to make a claim get a lawyer or they will rip u off. Had super invested in there 3% guaranteed cash portfolio i lost money for 3 years. Also if u try to access yr super on compassionate grounds ie hardship they will refuse yr application .Joining another Industry super fund after october.AVOID SUNSUPER AT ALL COSTS
Best interactive customer base super company
My husband joined Sunsuper through his work and just recently I rolled my super into Sunsuper as well. Why? Excellent communication by phone, online and Sunsuper representatives hold seminars a couple of times a year which is the first company to do so in our experience. Living in Cairns we feel like we miss out a lot in the way of informative super seminars. They were non existent with our previous super funds. The big deal changer I guess is that our funds haven't looked better. Very happy to say I am glad I changed to Sunsuper.
why would you put your money with sunsuper all i get are losses
i pay tax on employer contributions, i pay fees, but all i get in return are losses. (earnings) are just - $ whats the point. i dont get it. this is robbery
Don’t Join! Terrible investment! Forced to join due to a merge
I was with KineticSuper which was merged to Sunsuper. From June to August, I had loss in my balance which happened the first time in the last 10 years. I am going to transfer my money out to a safer fund otherwise it will chew up all my little balance.
guilty by association
sunsuper an award winning financial institution, but how? How did they get these rewards when there insurance provided is so imcompetant. i have been lyed to and appoligised to so many times in the proccess of my tpd claim which still isnt complete. They are constantly losing document, and then use waiting for documents as an excuse for delays. i have had numerious complaints lodged internally only to recieve the same tired excuses with NO ACTION OR FOLLOW UP!!! oh and speaking of following up AIA's 20 day follow up proccess what a joke, that basically means your claim wont be worked on in that time. all the reviews for AIA online share these sentiments. its a shame because sunsuper were so easy to deal with but unfortunatly guilty by assosiaction
Taking to long
Dont know what's going on with sunsuper have withdrawn money before as over retirement age that time was only 7 days this time be over 3 weeks was told on phone that it could be ober 4 weeks not good enough Sunsuper get act together very unacceptable
Sluggish with payments ...
I think it's time to leave this fund. They are so slow processing payments. To expedite my last request I sent it electronically so they took it upon themselves just to void it because it was the same amount as a previous request sent via ordinary mail. Yes really ... and I am waiting nearly a month for money I need for overseas travel. How can they void a valid request with absolutely no communication or authorisation from a client? Really really sloppy. There has to be better more efficient funds out there.
Happy customer. Resolved my query. Wording on documentation I received earlier could have been better. It necessitated having to call to question email I received. Overall, the assistance I received about my query was answered and resolved. Been a member since 2018.
Iv'e only been with Sunsuper for 2 and a bit years and never had any problems with them, always helpful with my queries.
Always able to help resolve any questions that I have in regards to my super.
Makes life so easy for members
Most of my working life.Very satisfied.Only time away from Sunsuper was when an Employer had their own super.All staff from start to finish are wonderful.I would tell other people to join Sunsuper.
terrible IT department does not consider the implications of their inadequate system
Have been with Sunsuper for 20+ years now retired for 10 years - every time I want a withdrawal other than my monthly pension I have problems with their procedures - useless
Worst service ever received
My wife has been trying to get her Super transferred to New Zealand for months. Sunsuper always seem to have an some very lame excuse of why actioned something. Finally got to the "pay-out" stage and they sent a cheque (not sure why they can't transfer it, but OK). One month later, and the cheque hasn't arrived. I have to wonder after all our dealings with them, did they even post it.
Disappointing - they take too long for lump sum withdrawals
I have reached preservation age and am finding that when I request a lump sum withdrawal, it is taking Sunsuper longer and longer to process and for me to receive my money. Right now I've been told that it SHOULD be paid to me by next week - Friday??? That would be 16 days after my request.
Suggestion to Sunsuper - you should not be withholding members funds because you don't have enough staff to process payments in the promised 7-10 days...perhaps employ more staff or improve processes!
Archaic Outdated Processes
I transferred my super from Sunsuper to a self managed super fund. The process they used is dreadful, I had to fill our forms and get certified ID and post to them as I would of expected. They say it takes 3 to 5 business days to process once they receive this information, my account was them closed and my Super is no longer earning any money, it then takes them a further 3 business days for a cheque to be created and a further 3 days for someone to post it so 6 days after account is closed they post the cheque and they will only post regular Aust Post with no tracking, even when I offered to pay for tracking.
The whole process was nerve wracking, Aust Post are unreliable at the best of times, no one new when the cheque was posted or could give me any idea if it was posted or not, when the expected time had passed and I had still not received it. I mean I get why after my account is closed they would want to hang on to my money for another few weeks but they really do need to update their archaic processes. They do of course happily take bank transfers when you send them money. Would not recommend them as the barriers to getting your own money are far to nerve wracking, and they simple can not provide any useful information of when or if your cheque has been posted, they told me they don't have a record of the day it is posted. There are many ways to improve the service
very poor customer service
I selected Sunsuper over Hostplus as they say you can talk to a real person. What a joke!! You are directed to the website and requested to lodge an email request. Chat line hopeless. Will look to withdrawing funds
I have been with this super fund since 2018, had some issues. for start, but now they are improved, good customer service, my questions answered nicely , sometimes they put you on hold, to find the right answer . but that is OK.
Called for information regarding my super
A few years and I am very happy with the performance of Sun Super. Every time I have called I have always received the answers I required.
Also they have always been very helpful.
Good. I'm satisfied with the result
It's been up and down but I can understand the volatility of the market. I am hoping that my investment will have a decent return in the future. Nice to have extra money to spend.
Still dragging their feet over insurance payout. Disgraceful.
Spinal injuries made a insurance claim, after several months of assessing claim sunsupers insurance company aia awards me a payout 6 weeks later sunsuper still not paid and every week another useless excuse for delays. Dreadful company. Qsuper after assessment paid in 2 weeks and I had a designated advisor. Sunsuper are infuriating, slow, have poor communication, lose forms, just an ongoing bad experience.
Lack of customer service
I have been with sunsuper from the beginning - many years. Usually I get good service and I have been happy with them. However customer service has been slowly deteriorating. At the moment they are uncontactable by phone. Not good. I am thinking I will need to change my provider. I am concerned with their current level of customer service and whether there is a major issue with the business.
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