??!
1 photo
Sunsuper
2.8 from 219 reviews

Reviews

(83)
(16)
(7)
(9)
(104)
  • Transparency
    3.6 (66)
  • Customer Service
    3.9 (89)
  • Rates and Fees
    3.9 (26)


Ben W.

Ben W.South East Queensland, QLD

Professional and Polite

published

I've been with these guys since I entered the workforce in 2007 and have never looked back. Professional, reliable service and a Super that is made by the people, for the people.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi Ben, thanks for being a long-time member with Sunsuper. It's great to hear that you've been happy with our service. We work hard for our members. Thanks ^Pete


Maggie

MaggieSouth East Queensland, QLD

Superb service

published

Whenever I have occasion to contact Sunsuper, my inquiry is attended to promptly and without any fuss.
I have needed to access some funds recently. The new online ID process is very straightforward and most effective.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Maggie, thank you for taking the time to leave a 5 star review. We really appreciate the feedback and it's good to hear that our online ID process is working well. Thanks ^Abbie


kel

kelWide Bay-Burnett, QLD

  • 3 reviews

Bad service

published

3 years..not satisfied at all. Very poor performance don't trust this firm don't know what they are doing I'm still waiting to find where money has gone extremely disappointing. No

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi Kel, sorry to hear that this is your feeling of Sunsuper. I've provided all the information I can via private message. Thanks ^Abbi

Jeff Thomo

Jeff ThomoSouth East Queensland, QLD

  • 2 reviews

Very customer focussed

published

Have been with SUNSUPER for 3 years.
Very satisfied with the performance of the Fund. No charge for moving between different levels of risk within the fund. Easy to get information either on the website or by telephone.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Thanks very much, Jeff! We really appreciate you taking the time to leave a review. Great to hear that you've been happy with Sunsuper. ^Pete


Cheryl

CherylCentral Queensland, QLD

Good investment and good service

published

About 20years only one I’ve ever been with.
Very satisfied particularly with return on investment. Always easy to contact and speak to staff if Sunsuper who are all very obliging and helpful.

Customer Service
Rates and Fees
Insurance Options
1 comment
Sunsuper
SunsuperSunsuper

Hi Cheryl, thank you for taking the time to leave a review. I’m happy to hear that you've enjoyed your experience with us for the last 20 years! Thanks ^ Pete


Meraclea H.

Meraclea H.South East Queensland, QLD

Very Good Customer Service

published

Spoke to Julian the other day about some issues with my SunSuper as I am starting a new job. She was very helpful and friendly and explained to me the information very clearly. Thank you!

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi Meraclea, thank you for your 5 star review. I'll be sure to let Julian know about your positive words. Thanks ^Pete


49GJW

49GJWSouth East Queensland, QLD

Very happy customer.

published

I have been with Sunsuper for about 25 years, in that time I have found them very easy to deal with. The investment aspect of my fund is also very satisfactory. I have complete satisfaction with their service people and the service provided in all my dealings with Sunsuper.

Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi there, thank you for your positive review and for being a member with Sunsuper for 25 years. It's great to hear that you have been happy with your experience! ^Pete


Product Info

published

Transferred 14 months ago
Very happy with the performance on investments, now looking at transferring to retirement account.
Satisfactory information received over a period of time has allowed me to make good informed decisions

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi John, thank you for your 5 star review. We really appreciate all feedback. It's great to see that you've been happy with Sunsuper. Thanks ^Pete


Rob3939

Rob3939WOLLONGONG

Happy with product overall

published

Have been with sunsuper many years over that time performance has been pretty good changing to the retirement option with my pension account was seamless extra withdrawal also generally trouble free lo

Transparency
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Good to hear Rob! Thanks for leaving a positive review. ^Cass

So helpful

published

One phone call, got information I needed from one well spoken young man who listens to what the customer needs top notch Connor. Thanking you for a good experience cheers

Customer Service
1 comment
Sunsuper
SunsuperSunsuper

Hi Anthony, thanks for the 5 star review! Sounds like Connor did a great job. We'll pass on your feedback to him and the customer service team :) Thanks ^Cass


Linda Y

Linda YGippsland, VIC

  • 2 reviews

Questions answered quickly

published

I rang Sunsuper recently, I didn't have to wait too long on the phone, the rep I spoke to was very helpful and friendly and answered all my questions quickly.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Linda, thank you for your positive review. Great to see that we were able to help you quickly. ^Cass


Eames John

Eames JohnPerth, WA

Sunsuper Membership

published

I have been with Sunsuper all my working life here in Perth possibly 32 years and still am.
They have always been very helpful and professional in their advise and support. Sound dividens and investment savvy. Good Superanuation body . They look after you and guide you when needed to make the right choices.

Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi John, thank you for taking the time to leave a 5 star review. I’m happy to hear that as a long-term Sunsuper member you've enjoyed our service and performance. Hope 2020 is a great year for you. Thanks ^ Peter


Super enquiry

published

Spoke to Jack and he handled my enquiry very well . Sorted out with me that I didn’t need to wait to talk to a financial adviser (which can be quite a long wait) and answered all my questions patiently and in a way I could clearly understand

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Mary, thank you for your review. Great to see that Jack has been able to help you and save some time along the way. ^Pete


Anna

AnnaNorth Queensland, QLD

Review Super

published

For a very long time and yes I am very satisfied at the moment. T Think we all would be happier if our superannuation funds earned more but who wouldn't?

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Anna, thank you for your review. Great to see that you're happy with your experience with Sunsuper. The more super the better, we agree! ^ Pete


Terry R.

Terry R.Sydney, NSW

Helpful and well explained

published

When iv called in all occasions I have been satisfied at the end. I have been with Sunsuper for around five years and very happy at how things are going.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Terry, great to see that we've been able to help you. Thanks for leaving a review! ^Pete

Marion

MarionNorth Queensland, QLD

Very happy with Sunsuper and completely supported.

published

Quite a number of years and happy watching it grow now that I am working towards retirement which will probably be in about 4 years time if I remain healthy and fit.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi Marion, thank you for your positive review. It's great to hear that you're happy with how your super is going with us! ^Abbi


Javi

JaviSydney, NSW

  • 2 reviews
  • Verified customer

Can't withdraw funds

published

I have been trying to withdraw my funds for about 3 months. I have been using the ATO portal but it does not let me submit my application. Everytime I ask for help to sunsuper by email (because I live in other country now) they don't help at all. Very disappointing.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Javi, sorry to hear that this has been your experience. We don't have any control over the ATO portal but I've just sent you a private message so we can look into anything to do with your account from our side. Thank you ^Abbi


Megan

MeganNorth Queensland, QLD

  • 4 reviews

Stay away

published

They like to prevent dying people from accessing their super. I need to have 30 words so let's describe some more. Scum, dodgy, stupid, A-holes, liars, cheats, lazy, bullies, horrible people

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers

Withdrawal of super

published

Many years and very satisfied and when i withdrew I had the funds. Deposited with in one working week so I could not be happier as I am having treatment for cancer at this moment thanks

Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Victor, thank you for your positive review. Wishing you all the best for your treatment. ^Pete


lisa russell

lisa russellWide Bay-Burnett, QLD

Professional

published

30 years with Sunsuper and very satisfied with the professional way they run the business. I had my hubby change to Sunsuper also as his fund was not performing anywhere as well as mine

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
Sunsuper
SunsuperSunsuper

Hi Lisa, thank you for your positive review. It's great to hear that you've been happy with Sunsuper for 30 years, and that your husband is now with us too. ^Pete


Page 1 of 11

Questions & Answers

Kelly

Kellyasked

Am I able to access some of my Super for dental work?

1 answer
Sunsuper
SunsuperSunsuper

Hi Kelly, generally, your super can only be accessed from the age of 65 or earlier if you've reached preservation age. You can read more here https://www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement Thanks ^Abbi


Dave

Daveasked

I currently have a smsf ( I purchased a property within it). Can I also put money into a Sunsuper Fund?
Dave

1 answer
Sunsuper
SunsuperSunsuper

Hi Dave,
Yes, you can contribute to a Sunsuper account even if you still have an active SMSF.

There are plenty of good reasons to choose Sunsuper - here’s just a few:
We’re one of Australia’s largest and fastest growing super funds
Our administration fees are among the lowest and fairest you’ll find
Our profits go back to our members through lower fees and improved services
Strong long-term returns
Financial planning assistance

If you’re ready to join, you can open a Sunsuper account quickly and easily online in under 10 minutes. Click here to Join Now www.sunsuper.com.au/memberjoinonline

You can view our Product Disclosure Statement at sunsuper.com.au/pds

Visit our website for more information on Adding to super and use our helpful Contributions Calculator to see the difference additional contributions can make.

Thanks ^Pete


Mitch

Mitchasked

If i paid for fees like death cover costing me almost 600 freaking dollars and then you close my account what benefit did this have to me? Id like my money back seen as though now my account is closed ive paid for a service that ill never receive..wheres my money you thieving fools

3 answers
Sunsuper
SunsuperSunsuper

Hi Mitch, as a complying Superannuation fund, Sunsuper must provide eligible members with Standard Death and Total and Permanent Disablement insurance cover unless you tell us that you do not want this cover. As you had the benefit of automatic cover, a premium was required to be paid. You can cancel your insurance at any time. If you request the insurance to be cancelled within 60 days of the policy commencing, any premiums paid will be refunded to your Super-Savings account. If you'd like to discuss your account in more detail, please call 13 11 84. Thanks ^Pete

Mitch
Mitch

You people have taken all my super and then you closed my account? Theres nothing i can do about it now you thieves. Nothing but thieves

Sunsuper
SunsuperSunsuper

Hi Mitch, without knowing the full details of your account its difficult for me to respond. Please call 13 11 84 if you would like to dicuss this further. Thanks ^Pete


Get an answer from our members and Sunsuper representatives

Other Industry Super Funds

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.