Very happy with the service .
Only be with Sunsuper for a short time but am very happy with the service they provide to me. Always willing to give you the best information and very friendly. So glad that my funds were transferred to them.
Pleasing Super Providers
I have been with Sunsuper since my employer changed funds about 12 years ago. Communication and returns have been excellent. Everything has been easy to arrange or change. I am very happy with what they have provided (and I have been able to compare them with my partners very large fellow Queensland fund)
Very happy with professional advice & guidance given by Shane
I have been with Sunsuper for approx 25 years , and I have found that their returns are consistently very high & they have clever , but low risk strategies . I have no problem recommending them for assistance when required by their helpful & knowledgeable staff. Due to this I can now ( next month ) draw off my super with confidence.
Grass Roots Forgotten: Your Clients
Sunsuper is chasing another 585,000 members by attaining Q Super which adds to the 1.4 Million existing clients but you will have leakage with me being one; pure arrogance and untruthfulness dealing with a problem which has been dragging on for two Months and still not resolved. Finally I asked account to be closed Tuesday 29/09 and as of 03/10 no funds to a new super fund. So with the long weekend further delay. Most funds take 2 to 3 days. Real shame as Sunsuper were client focused but obviously macro ambition has taken the wrong route.
change of detail
Very poor, employer put in wrong DOB and sunsuper won't let them update my dob also couldn't verify my licence they don't know why so they want me to send via post Brisbane from Sydney and not emailed or scan what's the difference its on a piece of fn paper regardless
Cowboys masquerading as responsible corporate citizens
The process of rolling over my Sunsuper account into another fund was made painfully difficult. When I tried to rollover the account it turned out Sunsuper had the wrong DOB for me. After spending hours on the phone to them, them creating unnecessary obstacles (eg 'you can't remember your address at the time this account was set up? I'm sorry, we can't go ahead with this call'), filling out forms, providing ID, I finally had them change my DOB. However, even though I re requested the rollover, it still didn't go through. I've just realised this...because, to my surprise, I just received a member statement in which I've been charged admin fees for the time they were still holding my superannuation. If only they were as vigilant about the account setting up process as they are about the closing process, they would have spotted that my employer provided the wrong DOB. I also had two accounts set up in my name - surely it's not too difficult to pick that up?
Superannuation financial advice process
The process of having a Sunsuper financial advisor contact me was easy and in reasonable time. The advisor was knowledgeable and only too willing to respond to my enquiries. The advisor encouraged me to have a follow-up consultation to further clarify my superannuation options.
NO LONGER GOOD
Have been with Sunsuper for more than 15 years. They recently contacted me as my employer provided wrong details and a second account had accidentally been created. When I tried to transfer the funds (about $3000) into the correct account, they closed the second account. When I called them they told me there were no funds in the second account, even though I had accessed the account online and had taken screenshots and offered to provide the screenshots + myGov account also shows the account number and the money being there. When I asked who a...uthorised for the account to be closed, which was under my name, they tell me Sunsuper authorised, what a joke! So what happens to the ~$3000 that were deposited by my employer into the second account? The ATO offers ways to help with super investigations. I hope that if they acted wrongfully, they get fined. Yes, they used to be good, but that is no longer the case.
Sunsuper is brilliant!
I have been with Sunsuper for many years - both during my working life and now as a retired person. In all this time I have had no cause for complaint. Customer service is excellent: namely product knowledge, courtesy, financial advice and excellent assistance when I transitioned to retirement. Thank you Sunsuper.
Excellent Super Fund
Have been with Sunsuper for over 20yrs, they have looked after my Super very Professionally.. Have had no problems with them & seem to be making right investment for me.. Easy access to my Accounts to see how thinks are progressing.. Highly recommended them to all who want a change..
Simple Review - Feedback to Organisation
Since combining with Kinetic
Seems to be a reasonable return on my investment
I spoke at length with advisor and he was good.
ie. he was clear and understood my questions and my needs
Some queries I have about Sunsuper.
I have been with Sunsuper for many many years. Not sure how many.
I have been living in New Zealand for 8 and a half years and haven't had much to do with Sunsuper.
I was going to inquire as to when I started a funeral fund and disability fund as I don't recall doing that.
I would like to not engage with adding anymore money to the funeral and disability because when I checked the amount last week which I wasn't aware of it was around $52,000 which I would not need for a basic funeral. I probably wouldn't want to continue with the disability o...
Excellent Industry Fund
I have been with Sunsuper over six years, am in retirement and drawing an Allocated Pension.
I have found Sunsuper excellent to deal with, even though during this Coronavirus time their customer service team has been stretched and some times the response is not up to the usual high standard of Sunsuper.
One thing that strikes me about Sunsuper is it's excellent range of investment options, it was this and their high ratings in superannuation reviews that drew me to them from another non industry fund. Not all industry funds have a range of 'indexed funds', Sunsuper do and it is an excellent spread.
I have recommended Sunsuper to friends at the same time pointing out their ratings for, service, investment options and returns.
All I can say is that Sunsuper provide an excellent service, whether by phone, email, or other communication. I've been with Sunsuper since 2000 and they have been superb every time I have dealt with them.
Been with Sunsuper over 20 years. Transitioning to retirement and have found the information invaluable. Easy to access investment options and change strategy to meet market expectations. Call backs from profession advisors regarding your own individual circumstances are excellent.
Questions & Answers
Seriously annoyed with sun super ATM I have collectively spent five bloody hours on hold !! Emailed 3 times no response and the live chat dosnt work .how the bloody hell am I supposed to talk to a real person seriously !!!!! The ATO messeged me almost a week back saying they have notified use to release my super to me yet my contact details are all upto date and the sun super accnt yet no messege or email from them !very annoyed at the service .I just want to know when the hell I'm Gunna see this super !!!!!!
Hi Scott, I'm sorry to hear this and would like to help. Could you please DM your contact details so we can assist further? Thanks ^Abbi
Hello, I received an email from Sunsuper at 636am this morning(Sat) saying that my Covid early release of $10000 had been deducted from my super account and would be transferred to my account. Upon looking at my sunsuper account online and via the app this afternoon, the money was withdrawn from my super account and transferred to my ANZ account some time yesterday Fri 10/07/20.
Having been with ANZ for years(in part because of the speedy electronic transfers I get whenever a transfer is made to my account with them), Im wondering why my $10k still hasn't appeared in my ANZ account yet, when every other transfer Ive ever had, has appeared within 4 to 8 hrs???
Thanks Lana:) Im sure it will be in within their specified time frames. I can really put the money to good use immediately and had anticipated/hoped it would be there by now, as previous transfers have been.
Yes I will survive until Monday without the money...Godwilling ha haha;);)
How old do you recommend to access the suntracker program?
There is no real age restriction around the Suntracker program, we do try to encourage members who are over 55 to partake as they go through the most change leading up to retirement. However it is always good to partake in earlier to plan ahead toward your retirement dreams.
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