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Sunterra

Sunterra

3.1 from 45 reviews · View Statistics

Reviews

  • Value for Money
    3.9 (32)
  • Product Quality
    4.1 (27)
  • Return Claim MadeYes (2) · No (32)
  • Customer Service
    3.2 (35)
  • Warranty Claim MadeYes (1) · No (33)
  • Purchase PriceA$5,206.06
  • Timeliness
    3.0 (3)
  • Job Satisfaction
    1.0 (1)
  • Rates and Fees
    3.3 (3)
  • Installation
    3.6 (27)
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Caroline

Caroline

  • 2 reviews
  • Verified customer

Sunterra at Canning Vale has been wonderful!

published

Prompt initial response, (the only ones who got back to me) friendly, professional and timely installation. Two months later I had a question for Sunterra about a message on the panel. I spoke to Rafeek at Canning Vale and he was super kind, informative and helpful. It's nice to know someone has your back!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedGrowatt inverter & Leapton x6 panels
Warranty Claim MadeNo
Purchase PriceA$2,889.00
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Angelo

AngeloMetropolitan Adelaide, SA

Terrible experience. 4 months to install, and on day of install said I can't have system I paid for

published
Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Tile roof was damaged during installation

published

My tile roof was damaged during the installation by their solar installer which is caused by collapsed our ceiling during rain. The installer tried to fix it by putting silicon and asked me if l still have tile roof spare! Not happy and would like to claim for repair of my roof.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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one happy customer

published

There was no contact after the initial consultation for a long while, so communnication with the customer could be better but on the day of the of the installation we couldn't fault them. The installers arrived on time, were very efficient and got the job done in good time, they were also very polite and worked so well together. Couldn't ask for any more as tradespeople, an excellent job done.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
System Size6.6 KW
Panel PurchasedJinko 370W MONO
Warranty Claim MadeNo
Purchase PriceA$6,465.00
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Danny C.

Danny C.Greater Melbourne (Inner), VIC

Sales service

published

Sales services was fast, prompt, flexible and easy to communicate with. Prices were clearly broken down to understand. Opportunity was also provided to compare products and prices with other solar providers.
Would definitely continue to come back after this first successful installation.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Disgruntled

DisgruntledPerth, WA

  • 2 reviews
  • 2 likes

Poor customer service

published

System installed in March. System grid faults. Emailed Sunterra, no reply. Emailed inverter manufacturer and eventually a reply from Sunterra stating grid fault resolved.
In the past 3 months the output of the system has been a lot lower than the forecasts. On investigation it appears that string 2 is not outputting any power. Emailed Sunterra this morning (5th Aug). How long before they come back?

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Chris E.

Chris E.Murray Mallee, SA

  • 2 reviews

Great value, ok overall service, but Longer than expected install timeframe

published

Sunterra came through in the end.
Polite customer support and simple upfront process to obtain a quote. Govt rebates where available are automatically applied to billable amount.
Only downside was time to wait for the install, and a longer than expected time to install. The installers did a nice neat job and included all electrical adjustments to make the battery system work. Customer service assistance after the install seems ok such as in terms of wanting to problem solve issues that arise.

Not 5 star given, only due to time taken to install battery system, but may be due to a surge of installs s a result of the Govt Grant.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Panel PurchasedSungrow Solar Batteries
Warranty Claim MadeNo
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Value for money system

published

Very happy with the system and the installers were great. It did take a considerable amount of time for the system to be installed. But once we had it we are very happy. The app gives all the information we need and now looking forward to saving money.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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shak

shakMurray Mallee, SA

10 out of 10 sales and service

published

Went to the office to see the bricks and mortar ( if they were real)- paid for the 6.6 with battery did all the paper work , they contacted me and the system was fitted by a top crew ... well done

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$5,300.00
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra

Thanks, Shak for these kind words. We will try harder to win more happy customers like you.

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Johnny Tran

Johnny TranMetropolitan Adelaide, SA

Incomplete Installation

published

Placed an order in early February, it's almost 4 months by now, and they only intalled an inverter last Thrusday without batteries. Sunttera, i want to know when you can deliver the batteries.

Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Panel PurchasedGrowatt Baterries
Warranty Claim MadeNo
Purchase PriceA$3,000.00
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1 comment
Sunterra
Sunterra Customer CareSunterra

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Matt Naseef

Matt NaseefSouthern and Hills, SA

  • 3 reviews
  • 1 like

Never got my battery and now lost my $6000 rebate because Sunterra are hopeless!

published
Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
4 comments
Sunterra
Sunterra Customer CareSunterra
Matt Naseef
Matt Naseef

It comes down to Sunterra's lack of communication really doesn't it, and it took a bad review to promt any response from your company about anything to do with my install or lack thereof.

Sunterra
Sunterra Customer CareSunterra

I am sorry that due to insufficient communication you have decided to cancel the PV system installation with Sunterra. Since the service is canceled, it is quite limited for us to make up for you.

kapunda build

kapunda build

  • 3 reviews
  • 1 like

customer service is perthitic !!! BUT ???

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel Purchasedgrowhat
Warranty Claim MadeNo
Purchase PriceA$6,000.00
See all answers
4 comments
Sunterra
Sunterra Customer CareSunterra
kapunda build
kapunda build

all good but while you where waiting for new stock this is when you sales team should have been on the phone advising customers of the delay, well we all lean from our mistakes

Sunterra
Sunterra Customer CareSunterra

I cannot agree with you more. We are now focusing more on the communications between all involved parties, to keep everyone updated in the loop is our new goal in customer service. We will try our best to achieve this goal.

sanjeewasam

sanjeewasamMetropolitan Adelaide, SA

  • 8 reviews
  • 5 likes

Why take orders if you cannot deliver (see the update)

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchased20x330m Mono Perc Half Cell Jinco Panels, 5kw Growatt invertor, 2x6.5 Growatt Battery
Warranty Claim MadeNo
Purchase PriceA$5,700.00
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra
Margret

MargretMetropolitan Adelaide, SA

High quality, Well Priced 10/10

published

My grandma purchased a 6.6kw solar system from Sunterra a few months ago for her Adelaide home. And it has put her bill in minus which is sensational. Service was excellent. A family friend electrician looked over the install work once it was done and could not fault a thing and advised us that they had used high quality products. 10/10 highly recommend!

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra

Thanks for these kind words, Margret. We will try harder to win more happy customers like you! Don't forget to get your referral fee if your friends signed with us.

Matt M.

Matt M.Gippsland, VIC

Customer service doesn't exist!

published

Thought I had found the perfect deal with all the components I had hoped for at a really great price. Sales team was very helpful and polite. But once the deposit was paid it seems I was forgotten about and continually had to call to find out when i would get an install date. Was installed December and is operational but I am still not exporting excess power produced into the grid. I am still calling every few weeks as no one can provide me with an update or an estimate as to when the metering paperwork will be finalised. Very disappointed!!!

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko panels Fronius inverter
Warranty Claim MadeNo
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra
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Matt Thompson

Matt Thompson

  • 3 reviews

Installation went well.

published

Installation went quite well. There were some later challenges with the metre box, however fortunately Sunterra were able to communicate with me on this and showed willingness to resolve the issue.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra

Hi Matt. Glad to know there is no unfixed issue left. We will try our best to reach better customer service and more closely communication between all the involved parties.

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Andrew H

Andrew HShelley, WA

  • 3 reviews
  • 3 likes

Price and installation were very good, but they now want me to pay $300 more than quoted

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedLeapton LP158*158-M-60-H-330W
Warranty Claim MadeNo
Purchase PriceA$2,750.00
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra

Hi Andrew. Would you please let me have your invoice number or Sunterra account number? I can have a check first to see why the invoice amount was not the same as promised.

DiDiBu

DiDiBuWheatbelt, WA

  • 2 reviews
  • 1 like

Customer Service

published

After submitting a detailed inquiry for a grid connect solar system with battery backup and wifi monitoring I got two replies and a quote that did not even cover the aspects I asked for.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Sunterra
Sunterra Customer CareSunterra

Hi DiDiBu, would you please let me know your account number with Sunterra? I can then find your specific requests and then pass them to proper sales team for a detailed quote.

DiDiBu
DiDiBu

CRN30574

Sunterra
Sunterra Customer CareSunterra

Hi DiDiBu, our customer care officer will come back to you shortly via the email.

yogendra

yogendraGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Product Review doesn't allow to provide below 1 star!

published

Currently Sunterra doesn't have any capacity to take new customers on board. They are flat out till February-march or god knows till what date. I have been waiting for last 2 months, first the national shortage of Fronius, then I agreed to change my interverter brand so as to installation gets quicker, but the service is pathetic, for last 1 week they are saying they are trying to get hold of their installer.

Stay away with Sunterra. Sales are just concered to sale. SERVICE IS PATHETIC.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra
Strathalbyn

StrathalbynSouthern and Hills, SA

  • 2 reviews

Poor performance from system. Kept shutting down all the time.

published

Installer did not set country of origin or correct voltage. System installed 18 months ago. Had to contact ABB inverter company to reset . Sunterra do not care.
They knew of the problem but did nothing to fix. Contaced twice ,but not interested to even respond.

Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size3.3 KW
Panel Purchasedjinko jkm275pp-60
Warranty Claim MadeNo
Purchase PriceA$2,899.00
See all answers
1 comment
Sunterra
Sunterra Customer CareSunterra
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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo

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