Sunterra

Very friendly and helpful staff. The 6.6 unit was installed by knowledgeable and friendly installers. Very professional sales staff. Clean and tidy job and timely arrival on the stated day.

I wanted a quality solar system so I went with Sunterra. I found the process from quote to installation of the solar panels so easy & fast. Everyone I dealt with were professional & pleasant. Thanks in particular to Landon, Louis & Michael.

Following the process of getting a solar system installed could not have been more professional or any easier. From the start Sunterra was transparent, supportive and non pushy. This made it a no brainer to why to use them, I was informed all the way through the process prior, during and after the installation. On the day of the installation the installers arrived in a fully branded vehicle(not an unbranded white Ute as per other installers I noted in my area) with the installers weary the required PPE to do the tasks. I was certainly impressed...

I requested a firm quote for a 6.66kW Solar System from Sunterra Solar.
Initial timely response from the company personnel from Sales, Scheduler, Site Engineer.
Installation Technicians and Electricians where very informative and high level workmanship applied.
Follow up support was prompt and professional.
Would certainly recommend this company to any considering installing solar.

I have recently had two batteries installed, which were ac coupled to my existing solar system. Extremely pleased.I have been monitoring the system via the Growatt app, to show since the installation ,I have used 0% power from the grid. Very happy .

The installer attended my home and disconnected 2 electrical circuits for no reason, meaning items I used in my home stopped working.
When the inspector attended the property he also advised they had not installed the battery properly as the app on my phone was not working. He had to return several times until they finally completed the work they should have done at the first visit.
It took months to get them to come back out and fix up all their work… and now they are billing me a call-out charge to re-connect the 2 circuits they disconnected.
Terrible service and I feel completely ripped off.

$100 deposit was required prior to commencing work. All happened within 3 weeks. Turned up and hour late but had wrong address. Some items were left in back yard after completion but were collected next day. Very happy with service and quality. Would definitely recommend company.

I had done a few months of research into solar installations. It felt it was all too hard, comparing prices, reviews and brands.

I'm happy I called Sunterra (Nathan), they weren't pushy. I sent a few recent bills, which they used to calculate my kW need. They arranged installation guys to come and inspect the property, and later that day, they sent me a very competitive quote. Because the quote was in writing (email), I didnt feel any pressure to sign up. The quote had a bird's eye view of the house, with the solar panels filled in. After this...

The installation was great from managenent to installer. And excellent workmanship.I will recommend this company to friends and family. Came on the day installation was scheduled and was punctual and with great professionalism

I recommend this solar company. Competitive prices and friendly efficient service. The installers did a very neat job and before they left I was already generating enough energy to cover my household energy needs as well as charging my battery - and that was 4pm in April! I cannot wait for my first electricity bill!

Purchased solar panels in mid Dec and was told by sales person ([name removed]) that they will be installing panels in last week of January. When I didn’t hear from them and called was told that there is a delay in panels from China and now they will install them in mid March. My question is if there was delay then why they didn’t communicate to me. And when I asked for a compensation for delay as I would have saved a bit as it’s summer then they refused.
I wanted to talk to manager but they won’t hive me is contact number so called isolation...

System installed January 16th 2019. My current third inverter is not working have waited for technician to attend my property for a while to confirm it is a faulty inverter again. No resolution and no manager to speak to. I was offered for a different inverter to be installed if I pay the difference and cannot give me a date of when it can be changed. Take caution using Sunterra

Have to admit that we had issues. Panels could not all be installed where originally designed and we had to have them at front of house which we tried to avoid. They changed number of panels without consultation because an improved panel was available and there was a delay in supplying battery. My concerns took a little while to be addressed but in the end they were and outcome was satisfactory.

Installation staff were great and system has worked fantastically. Our usual quarterly bill has gone from $700 to about $40. Incredible.

Prompt initial response, (the only ones who got back to me) friendly, professional and timely installation. Two months later I had a question for Sunterra about a message on the panel. I spoke to Rafeek at Canning Vale and he was super kind, informative and helpful. It's nice to know someone has your back!

I signed up for a 7.92kw system with 2 6.5kwh batteries. The sales rep was friendly and the deal was done over phone due to covid. I signed up in may. The rep promised that system will be in 2 weeks after Sa power networks approved my system. Sa power networks approved in 5 days. That was last I heard from sunterra. I called them in June, they said I will be getting a call from engineers within the week. I called in July, told same thing. Then I called once a week to get update. Eventually someone came to check my roof. He explained don't need ...