Prompt initial response, (the only ones who got back to me) friendly, professional and timely installation. Two months later I had a question for Sunterra about a message on the panel. I spoke to Rafeek at Canning Vale and he was super kind, informative and helpful. It's nice to know someone has your back!

My tile roof was damaged during the installation by their solar installer which is caused by collapsed our ceiling during rain. The installer tried to fix it by putting silicon and asked me if l still have tile roof spare! Not happy and would like to claim for repair of my roof.

There was no contact after the initial consultation for a long while, so communnication with the customer could be better but on the day of the of the installation we couldn't fault them. The installers arrived on time, were very efficient and got the job done in good time, they were also very polite and worked so well together. Couldn't ask for any more as tradespeople, an excellent job done.

Sales services was fast, prompt, flexible and easy to communicate with. Prices were clearly broken down to understand. Opportunity was also provided to compare products and prices with other solar providers.
Would definitely continue to come back after this first successful installation.

System installed in March. System grid faults. Emailed Sunterra, no reply. Emailed inverter manufacturer and eventually a reply from Sunterra stating grid fault resolved.
In the past 3 months the output of the system has been a lot lower than the forecasts. On investigation it appears that string 2 is not outputting any power. Emailed Sunterra this morning (5th Aug). How long before they come back?

Sunterra came through in the end.
Polite customer support and simple upfront process to obtain a quote. Govt rebates where available are automatically applied to billable amount.
Only downside was time to wait for the install, and a longer than expected time to install. The installers did a nice neat job and included all electrical adjustments to make the battery system work. Customer service assistance after the install seems ok such as in terms of wanting to problem solve issues that arise.

Not 5 star given, only due to time taken to install battery system, but may be due to a surge of installs s a result of the Govt Grant.

Very happy with the system and the installers were great. It did take a considerable amount of time for the system to be installed. But once we had it we are very happy. The app gives all the information we need and now looking forward to saving money.

Went to the office to see the bricks and mortar ( if they were real)- paid for the 6.6 with battery did all the paper work , they contacted me and the system was fitted by a top crew ... well done

Placed an order in early February, it's almost 4 months by now, and they only intalled an inverter last Thrusday without batteries. Sunttera, i want to know when you can deliver the batteries.

My grandma purchased a 6.6kw solar system from Sunterra a few months ago for her Adelaide home. And it has put her bill in minus which is sensational. Service was excellent. A family friend electrician looked over the install work once it was done and could not fault a thing and advised us that they had used high quality products. 10/10 highly recommend!

Thought I had found the perfect deal with all the components I had hoped for at a really great price. Sales team was very helpful and polite. But once the deposit was paid it seems I was forgotten about and continually had to call to find out when i would get an install date. Was installed December and is operational but I am still not exporting excess power produced into the grid. I am still calling every few weeks as no one can provide me with an update or an estimate as to when the metering paperwork will be finalised. Very disappointed!!!

Installation went quite well. There were some later challenges with the metre box, however fortunately Sunterra were able to communicate with me on this and showed willingness to resolve the issue.

After submitting a detailed inquiry for a grid connect solar system with battery backup and wifi monitoring I got two replies and a quote that did not even cover the aspects I asked for.

Currently Sunterra doesn't have any capacity to take new customers on board. They are flat out till February-march or god knows till what date. I have been waiting for last 2 months, first the national shortage of Fronius, then I agreed to change my interverter brand so as to installation gets quicker, but the service is pathetic, for last 1 week they are saying they are trying to get hold of their installer.

Stay away with Sunterra. Sales are just concered to sale. SERVICE IS PATHETIC.

Installer did not set country of origin or correct voltage. System installed 18 months ago. Had to contact ABB inverter company to reset . Sunterra do not care.
They knew of the problem but did nothing to fix. Contaced twice ,but not interested to even respond.