Bought a car battery from Supercheap Rockdale store. Installed it and find out it is faulty. Call NRMA roadside assist to check and confirmed it is faulty. So I brought the Battery back to supercheap for an exchange. They said the battery is working and not doing exchange or refund. The warranty card provided by Supercheap saying 30months warranty is not a real warranty. They do not accept the return and ask me to contact the manufacturer directly. Unbelievable experience.

Could not fault the young ladies Customer Service skills from entering to leaving. the store 22/6/21(afternoon)
a pleasant smile, greeting and asking what i was after, sent me in right direction got what i wanted on paying commented on finding what i was looking for, saw my name on my card and thanked me by name and have a pleasant day...was lovely to see and hear, it was a pleasure to shop there...just like customer service should be....
will now be my go to branch...even tho its 1hr 20mins away, (closest to home)

Ordered online Click and Collect, I chose Cannington as the 2 water bottles are In Stock in this location which is faraway from my usual sca shop. Ordered this together with the auto reeling air hose.

Went to the shop to collect and the staff told me that some items were out of stock and needs to be refunded. All he did was took a photo of the receipt, I knew he will process it later. After a few days I did not received any refunds, so the drama begins, lots of emails sent to SCA , lots of time wasted.

You lazy guys should process the refund straighaway not when you want it.

I would NEVER go to Cannington Perth..

I don't know if they are good at stealing my money or just good at wasting my time. I bought 2 things from them 2 weeks ago and still haven't even received a tracking number. I requested a refund because of this and still no reply

My fuel tank cap was lost and it took me a while to look for a matching cap. Supercheap has a great range of fuel tank caps and that saved my life!

I was recommended wrong battery for my car, fried my electrical system cost $630 repair and this business wouldn’t refund the wrong battery or take any responsibility for the fault. The staff speak like scum.

Went to Noarlunga(SA)'store looking for a sealed beam headlight.After looking for item myself with no luck asked staff member where I could find the sealed beam headlights.Was told they don't stock them and I was 10 years late.So Supercheap Auto don't cater for owners of classic cars.Maybe they should advertise this fact.Lost me, won't shop there again.

Made the assumption that because an item (stereo wiring harness) was in stock 300km away (in Berrimah and Im in Katherine) that I'll receive it within 5 business days. Supercheap instead shipped from Adelaide (9 X further away) so closer to two weeks wait for $10 postage fee.... Could have received the same item in my hand quicker for literally half the price from many reputable eBay stores.

I went to buy the change your own oil pack as advertised for $99 in my local store. They didn't have the 10 litres and they said i needed a different oil as well and different oil filter and it was going to cost allot more. I'm strongly against false advertising especially when they give a price. What a scam. Very upset.

This is my experience with “supercheap” I had a mobile mechanic coming to may address to do a service in a day and he offered me to buy the parts needed so He could fit them.
I wend to supercheap in Reservoir to get an oil filter and there where not in stock in the mean time I needed a break cleaner and a few other items, the guy at the til told me that it was not in stock and needed to be ordered and was around $45 backs I told him don’t worry I need one ASAP than I was checking out the other items and he ask me if I was a member I told him no...

Went in to get a new wiper blade for my back windscreen. The person who served me found the correct product and fitted it for me and also showed me how to fit it myself for next time. They were patient and very helpful, made my life easy!

bought water pump online. Failed within 3 months. Won't give warranty because bought online and don't know which store it came from. Why offer online??

Bought bulb online and it offer fitting in the car for a fee. Paid it all online. When I pick up the bulb and have it fitted, the manager insist it CANT be done! Manager is Rude and ask me to leave the store. Dont ever go to Chatswood outlet. You will just be frustrated. Customer prior me also upset with her order and waited 1 hour.

My order was delivered onetime and fairly quick but unfortunately two of the items were incorrect i ordered two 30 meter air hoses and received two 10 meter hoses as a substitute which for me was not a fair substitute after many calls to the store and head office i discovered the item i ordered wasn't in stock at the local branch, i also had to make a few calls to arrange a refund on the difference of the two items, this was my first and last time i will use the online ordering, i did question why another store that had the stock didn't do the order and no one could give me an answer.

After using Supercheap Auto for many years I find there customer service
Levels falling dramatically and the attitude of a lot of there staff very concerning. If I was
In upper management, I would be looking at and trying to address these
Issues before introducing Air Fryers , shake makers etc . It seems that certain Australian companies are covering up their incompetence and failures by
Trying to sell products that have nothing to do with their core business ???.
Come Aussie Companies, pull your socks up and address your in-house problems, r...