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Supercheap Auto

Supercheap Auto

Physical Store, Online Store (See All)
2.1 from 639 reviews · View Statistics
See the Best Vehicle Accessories & Parts Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Supercheap Auto

Reviews

  • Product Quality
    2.7 (212)
  • Return Claim MadeYes (37) · No (228)
  • Shipping
    1.6 (63)
  • Customer Service
    2.7 (149)
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David
David
  • 4 reviews
  • 2 likes

Rubbish

published

Bought a battery from Supercheap told any issues bring it back after 12 months battery failed took it back and just got one lousy excuse after another they would not exchange or return so now I'm stuck with a bad battery do not buy off Supercheap ever they are expensive and learnt my lesson stick to NRMA they come out and get the whole job done properly

  • Product Quality
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Ron
RonSouth East Queensland, QLD

there help is rong always sca paint messed hours of work tini bit bubled. Now i have to sand back to plastic

published

Gethelp by peoe that dont no what there doing but act like they do. I need help with really little righting. Asked for grey undercoat started painting it was clear and bubbled

  • Product Quality
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Ken Hopkin
Ken Hopkin
  • 5 reviews
  • 2 likes

Couldn’t care less

published

It’s no cheaper. Ads are a misleading scam. The girl at the store couldn’t care any less.

  • Incentivised Review No
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Call center sham waste of time!

published

Don't bother calling (1300) staff use typical call center tactics and sensor members of staff refuse to help, just want you off the phones!

  • Product Quality
  • Incentivised Review No
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Ian M.
Ian M.
  • 4 reviews
  • 8 likes

Super Expensive

published

When they are 2 to 4 times the price that stores like Repco, Bunnings, Jaycar, etc, they have lost the plot. They are the closest and I use to buy stuff there all the time with 6 older cars to maintain. Their prices are simply ridiculous now.

  • Product Quality
  • Customer Service
  • Incentivised Review No
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Ian M.
Ian M.
  • 4 reviews
  • 3 likes

Auto parts?????

published

I don't want a shoe rack or weaved basket from an auto shop for Christ sake , Autobarn from now on, bye bye super cheap.

  • Product Quality
  • Shipping
  • Incentivised Review No
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Maggie
MaggieMelbourne
  • 4 reviews

Well Priced products - Good rewards program

published

Always able to find what I need at a good price. Customer staff always willing to look up the right oils for your car and assisted with wheel trim sizes. Rewards program reminded me I had points to redeem.

  • Incentivised Review No
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Iurii B.
Iurii B.Sydney, NSW

Avoid ordering special order!

published

Avoid ordering special order!!! Ordered 31.05.22 Should be ready to pick up in store 6 to 9 June. 21.06.22 have not received it. Visited 2 times the store (Auburn, NSW) and called them several times to find out. Only promises to call supplier and find out. No one called me back. AVOID!!!!

  • Incentivised Review No
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Graeme P.
Graeme P.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

No customer service - my worst experience

published

Walked into to the Supercheap Auto Essendon store today. No other customers in store. 2 employees absorbed with their phones, asked for assistance, I left in frustration and will now shop on line from another supplier.

  • Customer Service
  • Incentivised Review No
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m.kennedy
m.kennedySydney, NSW
  • 3 reviews
  • 1 like

Terrible service, inexperienced staff, no support provided, wrong prices quoted, only part in stock was overpriced

published

only had one item in stock that fits my car even though many more were listed online as available. was told that the low stock was due to coming on special in a few days???? it was required immediately

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The Illusion O.
The Illusion O.
  • 2 reviews
  • 1 like

Pathetic customer service

published

Visited a Supercheap store to purchase a head unit. First store had me standing around for half an hour with nobody coming to assist, even though I requested assistance.
Drove 20km to another Supercheap store and wound up standing around again. Only to be eventually told they're in the cupboard behind the register and zero advice or help. The service has always been trash at these stores.
I will absolutely never again in my life visit one of these bottom of the pile auto stores.

  • Product Quality
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Chloe
ChloeAustralian Capital Territory

Favourite store ever omg❤️

published

Every time I walk into the lovely cooled store I smell the amazing fresh scent of car products. The manager is also very lovely and kind and so as the other staff. They helped me with finding whatever I needed and they have so many options of car scents! Overall I give this store a 5 star review. 100% RECOMMEND. and super cheap I’m so sorry about all the rude aggressive Karen’s out there you guys don’t get paid enough :(

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Aaron
Aaron
  • 2 reviews

don't bother ordering in stock, no communication or refund

published

absolute p1ss poor, ordered in a repair manual, did not tell me until i messaged over a week later that they cant get stock, now wait weeks for a refund ffs useless cu#ts Ebay is cheaper and has stock, should not have bothered with stupacheap.

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Appaling!

published

Online tyre advertised for a competitive price to make a headline, in reality when one clicks to buy it immediately increases substantially!! Several phone calls later and much time wasted was told another company sets their prices and they can't do anything about it. No taking responsibility at all! Dodgy as hell. Avoid at all cost!!

  • Incentivised Review No
  • Return Claim MadeNo
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JHL
JHL
  • 3 reviews

Firing an honest worker

published

A company standing down an employee who prevented a person from stealing goods from their store. How is that protecting staff? Management should be sacked instead.

  • Incentivised Review No
  • Return Claim MadeNo
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Questions & Answers

Mark
Markasked
Supercheap Auto

Can I return a dashcam gift for another one the but box has been opened before relized it wasn't it wasn't wifi .

No answers
cossie
cossieasked
Supercheap Auto

If I come in with a pram, can I get some complementary brake discs?

No answers
brad E.
brad E.asked
Supercheap Auto

how to refund on gift card funds when click and collect is cancel

No answers
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Supercheap Auto

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