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Supercheap Auto

Supercheap Auto

Online Store and Physical Store
2.1 from 366 reviews

See the Best Accessories, Parts & Tyre Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
71
4 star
20
3 star
15
2 star
30
1 star
230

Beware of upselling.

published

Purchased a battery online. On collecting from store was told item was not recommended for vehicle and needed to upgrade as per computers advice. On doing own research (RACV), vehicle needed 500-600cca battery as first purchased not the recommended 720cca I upgraded to. Was inconvenienced and wasted time by accepting wrong advice. Won't be so gullible next time. Staff helpful but rely on computer not knowledge and experience. Know your own vehicle.

Customer Service
Return Claim MadeNo
Store LocationRenmark SA.

Alvaro

AlvaroFar North Queensland, QLD

  • 3 reviews
  • 1 like

Great variety

published

Went to Deeragun supercheap auto and was welcomed as soon as I walked in. The staff were very helpful and easy to talk to and guided me through all the products till we found what was right for me . Excellent customer service and would highly recommend people to listen to there advice.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDeeragun
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JEFF

JEFFNEWCASTLE NSW

  • 10 reviews
  • 1 like

Very happy with fitting.

published

Being a headlight fanatic, turning headlights on 1 hour before sunset etc.... i realised a headlight globe had blown, went to the nearest store, $10 fitting, $10 globe,($20) all within 5 mins. Thanks Kotara store. Didn't get guys name but very helpfull!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKotara
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Tinpants

TinpantsCentral Queensland, QLD

3 days before warranty end our Supercheap battery failed and no replacement even with RACQ printout. Warranty a sham

published

After 3 days of consultation with Supercheap and Century our battery under still under warranty failed. Result was RACQ came printed result, Supercheap disputed. No battery replacement on long weekend. 18 month warranty seems a waste of time.

Return Claim MadeYes
Store LocationRockhampton

Mr Lynch

Mr Lynch

  • 5 reviews
  • 4 likes

Terrible customer service

published

I was in the Ipswich store for 10 minutes looking around for items for my car and none of the workers approached me to offer their help. They all seemed more concerned talking to themselves or pretending to look busy. So I didn't purchase anything and never going in there ever again.

Customer Service
Return Claim MadeNo

ciaman22

ciaman22AU

  • 6 reviews
  • 6 likes

Poor service at Taree store

published
Customer Service
Return Claim MadeNo
Store LocationTaree

Butty

ButtyPerth, WA

Poor Service Cockburn Store

published

Went to get some touch up paint and a employee was so rude to me, he must have been having a real bad day. Contacted head office and put in a complaint.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSupercheap Cockburn Perth WA
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Very satisfied with level of support

published

I've been a customer of Supercheap for some time and am quite satisfied with the level of service received when using online store in conjunction with staff support in local store outlet.

There's been some hiccups along the way , usually with sale items and website not working fluidly, however issues usually get sorted out along the way.

Product Quality
Return Claim MadeNo

Worst staff and service ever! Supercheap auto Munno para -

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationMunno Para
See all answers
Charbel El azzi

Charbel El azziSydney Surrounds, NSW

Excellent service Jasmine from Campbelltown store

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCampbelltown
See all answers

darren dixon

darren dixonGoldfields, WA

  • 2 reviews

useless staff

published

service is very poor warranty useless took back a camera they cant do anything as its the weekend
not the first time i have had problems with them staff are porly trained

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEsperance super cheap
See all answers

Ian

IanGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Always great to deal with, solved my ordering issue promptly!

published
Product Quality
Return Claim MadeNo

Lewis

Lewis

  • 17 reviews
  • 1 like

Good value, Convenient, Helpful Auto Parts

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBowen Qld
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thea2864

thea2864South-Eastern Region, NSW

  • 4 reviews
  • 2 likes

Car battery

published

Bought car battery that was suggested by manager , 10 months later battery no longer works .
Battery installed was wrong one for our car , a very expensive mistake by large company

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBatemans bay
See all answers
Eddie

EddieSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Great products and friendly, professional service

published

I went to SCA in Noosaville for new and brighter halogen driving lights. I not only found the right globes at a great price, but had them installed for $15 by a friendly, knowledgeable employee. Join their ClubPlus for even better price deals on a huge range of automotive products.

Product Quality
Customer Service
Return Claim MadeNo
Robert W.

Robert W.South East Queensland, QLD

  • 15 reviews
  • 10 likes

GATOR DASH CAM PROBLEM

published

Visited Jindalee Qld store a couple of weeks ago after experiencing problems with my Gator dashcam. Spoke with Nick and after he had spent considerable time endeavouring to rectify the GPS recording it was decided to return the device to Gator. Upon return we were still no better off, so Nick swapped it for another Gator (different model). Nick spent a further half hour explaining the operation of the camera.
I could not have asked for better assistance, and I must say that Nick is extremely professional, knowledgable, and helpful . he would be an asset to any employer. Supercheap you are very fortunate to have Nick in your employment. It would be very remiss of me not to express my appreciation to all staff members at Jindalee.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationJindalee Qld
See all answers

Treb

TrebSouth East Queensland, QLD

Totally wonderful. :-) :-)

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationMacGregor.
See all answers

vinay k.

vinay k.Greater Melbourne (Outer), VIC

Worst online shopping experience ever

published

Crap service and phone support. Store and online team blaming each other for not having product which was listed on website. Very rude staff not willing to help or listen.

Return Claim MadeNo

Terrible online customer service

published
Return Claim MadeYes

Kbrizzle

KbrizzleGreater Melbourne (Metropolitan), VIC

MICHAEL FROM SANDOWN

published

I walked in and out within ten minutes with everything I had needed to be done, done.

Michael from the Sandown store was very polite and well mannered. Did his job with a smile and did the extra 1%’s without being asked.

Fantastic customer service!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSandown/Springvale
See all answers

Page 1 of 19

Questions & Answers

Johhny

Johhnyasked

Do you guys sell blinker fluid coz my blinkers are not working properly.

1 answer
john smith
john smith

can you please explain what blinker fluid is never heard of it. since when did blinkers need fluid


jv joke

jv jokeasked

How much deposit to order in parts

1 answer
wato
wato

Didn’t ask me for a deposit but save yourself aggravation and give online ordering from Supercheap a miss. Their customer support is rubbish and they are as slow as a wet week. Took them nine days to send me a coolant hose, after five days I asked when I might get it and all I got was we are waiting for the supplier. No initiative from Supercheap to ring the supplier and ask. I’m amazed they’re still in business


shannon williams

shannon williamsasked

Since when do you have to pay a deposit to order in parts

2 answers
Lucas
Lucas

online order means you pay for your parts, no "deposit" involved

shannon williams
shannon williams

I meant in-store i've never had to pay a deposit to order parts


Get an answer from our members and Supercheap Auto representatives

Details

Supercheap Auto Online Store

Supercheap Auto Online Store

1.6
(35)
Supercheap Auto Physical Store

Supercheap Auto Physical Store

2.5
(48)
CategoryOnline Shops and Accessories, Parts & Tyre ShopsPhysical Shops and Accessories, Parts & Tyre Shops

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