Supercheap Auto

After nearly 2 weeks rang their online help desk asking where the delivery had got to.
Was told that it was a special order item and would take 10 days to be delivered.
Informed them that the product had been sitting a Melbourne Airport according to TNT track&trace for the past 5 days. Was then told that maybe I should contact TNT to get it sorted! That is the first sign of bad service. Informed them that as it was their delivery they should chase it up. Waited 2 more days and nothing was done by Supercheap Auto. The second sign of bad service.
Ended up ringing TNT myself and got it sorted.
Would never recommend that you buy from Supercheap auto online.

Pros: I love the Supercheap brand and its stores. The Sunbury store staff are nothing but fantastic. I have a 1973 triumph and their parts provision for such an old car is great.
Cons: The website store location service is crap, never stores the 'preferred store' in my profile.

Purchased a roof rack on line, process was very easy. Product was ready for pick-up in my local store within 24hrs. I fitted the roof rack to my car with very little effort and I am a female in my 50's. A few weeks later I was given a credit due to the item going on sale. Very happy customer.

I bought the wrong roof rack for my vehicle online and was able to return it for a full refund. I took one star off because I had typed my Reg number in online and it still brought back a list of all roof racks, even ones that don't fit my car. I believe this is a fault with their website searching process and should be fixed soon as it is misleading . I give 4 stars though because the customer service was understanding, reasonable and pointed out that if I had selected 'search by vehicle' from the menu that it would have worked correctly. They also gave me the full refund. It is a great refund policy.

Walked into Supercheap auto in hoppers crossing you buy some touch up paint. There three staff at the paint area. The guy greeted me and I asked him about the paint then a lady cane to assist. I asked about mixing paint she just said a large container would cost $35 can and touch up is $21 and dashed off to join her colleagues at the paint desk for a chat while I still had questions about what size and what was my best option . The experience was appalling hence many companies shut down. This person not to be named but will describe is medium in built and wears glasses. In my view she needs to be taken back into training. Totally appalling experience.

Very friendly staff, always helpful. Easy to look for items and when your not sure they will find it for you. Extremely satisfied with customer service.. never been to a bad supercheap.

Very happy with the online store as well as physical stores, when clicking and collecting. Accurate descriptions and stock availability at both Osborne Park an Mirrabooka stores. Easy site navigation, payment and pick up instructions.

Went to the Lake Haven Store to request a front headlamp globe replacement
Was told that they didn’t have the staff ( saw numerous staff and two people behind the counter not doing too much)
I was told basically it was all too hard
I told them that I would go to Auto Barn which I did
They happily did the job and even up sold new led globes
Left very happy
Not happy at all with Supercheap

Website is constantly full of bugs, be careful in putting gift card codes and letting sit before finishing... If webpage reloads it will take the funds of the gift card without making a purchase, will have to do a run around to get the funds back, then told it's not refundable when you pay with a different payment source.

They have men who like themselves. They are trying to sell the most expensive options. They don't want to show different options. They are not willing to deal with the customer.

if placing a order with Supercheap Auto then go to the very bottom of the page and read there terms and conditions especially for special orders. I placed a order with them it was a special order in the term and conditions it say delivery with in 1-10 business days what this means is 1-10 business day for the item to get to them then it get sent to you. so it really takes up to 15-20 days BE AWARE

was wondering why my Order was taking so long and called up the help line and was told that all online orders are done in Victoria. This makes no sense, even the person I spoke to at supercheap said it wasn't fair to W.A customers.

I ordered on line a set of DBA T2 brake discs for my 2019 Colorado pick up unfortunately the hub mount was incorrect for my year model. I contacted SCA by phone and they referred me to my local store SCA Essendon .I returned the discs to them and the Guy behind the counter arranged for the correct type for my vehicle to be in store the next day.I unfortunately did not get his name but he also kept the price at the Boxing day sale amount ,much appreciated.I have used the Essendon store before and always found their sale prices excellent and the staff helpful. Thanks Rob Maxwell.

I tried to place an on line order on Jan25th on their sale, but when I placed my postcode, it seemed to get confused, and gave my preferred store, as some store in Nth Brisbane, which is about 1.5hrs drive away. Then I stated that I was already a club+plus member, but it tried to charge me $5 extra. I at this point, gave up, as the the time spent on the computer was outweighing the savings on the item I tried to purchase. Neil Pedley.

Best store online and in-store. Prices are not really super cheap very often but product range is good. I have completed 30 plus orders online and been in-store hundreds of times. Never disappointed

I had a nice project to renew my outboard cowling. So I went to Supercheap Auto to get some spray paint. I have used cheaper spray paints before with good result.

This time, as It was a special project, I asked the staff for the better ones. He said to use the Septone Acrylic Gloss line. But also said he's never used it before!

The result was NOT gloss at all. Even after wet sanding and compound polishing. When I went back to Supercheap to ask about it, they know nothing and would not help in any way.

On 7th January 2020 I went to the Sandgate store to see if they had an air filter for my car. I spoke to a very polite young man named Andrew.
He was very efficient, informative, and helpful., He went out of his way to assist me.
Extremely good customer service, and an asset to the business.

Angela

items i bought were just as described for my use and would definitely recommend this store in future buying customer service is above what it should be and very knowledgeable people that work there