Supercheap Auto

I have visited the relatively new Clyde North store several times now, and unfortunately, the customer service has been consistently woeful. Trying to find a staff member to assist with a product is like pulling teeth. On one occasion, after wandering around the store trying to find what I needed, I eventually went to the front counter to ask for… Read more

assistance. Rather than helping, I was simply told, “There should be someone on the shop floor who can help you,” while being pointed back towards the store.

Seriously? So off I went again, searching for this mysterious employee who was apparently somewhere on the shop floor!

On another visit, I needed to purchase some fuel hose, which is sold by the metre and needs to be cut. After lining up at the counter, I was taken to another counter in the middle of the store to have the hose cut. Once that was done, I was told to return to the front counter and line up all over again just to pay for it. What an unnecessarily frustrating process!

My most recent experience was yesterday when I was looking for marine two-stroke oil. A staff member walked past us three separate times without so much as acknowledging our presence, let alone asking whether we needed assistance.

To make matters worse, the oil wasn’t even located with the other two-stroke oils in the oil section. Instead, it was tucked away in the trailer and marine section. We only discovered this section after walking up and down practically every aisle ourselves.

I can only assume this store’s sales figures are through the roof and everyone is comfortably meeting their targets, because there certainly doesn’t appear to be much emphasis on actually providing customer service!

The frustrating part is that none of these experiences needed to be difficult. A simple greeting, an offer of assistance, or someone taking the time to help a customer would make a world of difference.

The only reason I continue shopping at this store is its proximity to home. Convenience is quite literally the only thing keeping me coming back.

If a better alternative presents itself, I’ll happily take my business elsewhere. Repco isn’t much further away, and at least when you walk through their doors, the staff acknowledge you, say hello and actually offer to help.

Perhaps the Clyde North store could learn a thing or two from them.

Customer service shouldn’t be this difficult, particularly when customers are standing there ready to spend their money.

They charge 20%-30% less than other better spare parts outlets, but their product quality is only 40% as good. It either lets you down, or you have to spend time taking it back for refund.

Staff who don’t know what they do break parts during fitment and less than truthful that they “didn't” - left me with a $100 cost. So “another test” on a battery that left me stranded and failed initial tests and now “fine” - hopeless

Great Advice - saved me money – Recently I have experienced difficulties in starting my Mitsy 2020 MR Triton and needed to use a jump start power pack. After contacting several battery suppliers, Supercheap auto Castle Hill provided the best price and advice for the battery I… Read more ·  2

believed best suited my needs. The store tested my battery and found it tested correctly, charging rate, cranking amps etc and provided me some information on battery maintenance. What a great level of service - providing advice to save the consumer $300.00. Very impressed with this customer centric team. They get my vote and future business!!

I ordered roof racks from Supercheap Erina, NSW. The kit came without the brass nuts needed for installation. The team at Erina were very professional in securing these items from the rack company. I was impressed with their customer service. Thanks. Show 2 replies

Penrith store has kicked a goal with me during last few visits,have been a member for many years but found the store pushing harder for customer… Read more ·  2

satisfaction,maybe new management behind the scenes?I even received a free lolly as a thank you with a pickup,do your research and ask them to beat a higher price if found,you will be surprised and rewarded,highly recommend.

Supercheap Oconnor WA gave me amazing service today, I rang 1 of there other stores to ask about a car battery and the guys that I dealt with could learn alot from Debbie at Oconnor, She was cheerful and helpful and managed to get me sorted super fast. Norman installed my battery and wipers and he was lovely too, would recommend them to anyone. Thank you so much Show reply

I went to supercheap auto at Kilburn to change my brake light glove. The serviceman done a fantastic job for me. He was very knowledgeable and done a fantastic job. I highly recommend this shop Show details ·  1

Cannon Hill Supercheap which I've been to heaps of times. This time I discovered that you can get car touch up paint ruddy cheap compared to... ... I paid $79 something to ColornDrive a month ago. It arrived toot sweet but was nowhere near the colour of my Toyota CHR. They refunded without a problem and I discovered that Supercheap does it. In I… Read more ·  1

went and was shown mister KFC shirt - I think he was on the way to the AFL final but I tripped him up.

He must have spent around 10 minutes finding all the colours needed to match my car (9 separate colours) and another 10 minutes mixing 'em all up. He was off like a shot to watch the game and left me having to ctually go out to the car to see if it matched. :) It did as he said it would.

Mister KFC was terrific and even although he played rugby league he was terrific so...

Thank you heaps mister KFC and may yer lumb always reek.

Iain

Take care using the fitting service. They don’t fit all items despite taking payment for the service and making a booking to get headlight bulbs replaced after an hour of waiting they just said we don’t fit them. Bad luck bye. Giant waste of my time. It also happened to the guy in front of me as well. Don’t waste your time the people doing the service here just go to a professional.

They absolutely have NO customer service support. You simply can not contact them not via email, nor by phone or chat option. Radio silence everywhere for days!!! If you don't have people to cover these roles, why do you put information about your contact options on your site?

I was sent an email to say my online order was ready for collection. My local store was a 30Km round trip only to find that my order was NOT complete and the only part they had available was the two bob freebie which I didn't really want. Their online notification system needs repair.

Clarkson WA store. Usually helpful but today not so much… Picked up an Ultimate9 EVC throttle controller from the store today. I politely asked the staff member behind the counter if he could confirm that the specific controller is the correct model for my vehicle. His response was abruptly, “I have no idea, no idea, I wouldn’t have a clue,” with… Read more

no attempt to check the Supercheap system or product information.

I certainly don’t expect every staff member to know the fitment of every product off the top of their head, but I would expect someone working at an automotive parts retailer to at least try to look it up when a customer asks a reasonable fitment question.

The product and price were good, but unfortunately the customer service was very dismissive and disappointing.

These people place absolutely no value on the loyalty of a customer. I had $15 of "credit" from product purchases I had made and when i tried to cash them in i was told "sorry they expired this morning". Seriously? For the sake of $15 you are going to upset a customer that clearly is a regular visitor otherwise they wouldnt have the credit -… Read more

because their credits expired a few hours ago? Because Supercheaps staff are all around 15 years old so they dont have the smarts to simply push it through - they couldnt care less.

Luckily there is a Repco right next door which is where i will be shopping for now on.

Extremely poor website and customer service I have now had multiple issues with Supercheap Auto’s website and checkout process, and unfortunately it has reached the point where I no longer trust the system. On a number of occasions, the website has indicated during the final checkout process that my available credits would be applied to the… Read more

purchase. However, the credits were not actually applied. I was then left with the credit unused, only for it to eventually expire before I had another opportunity to use it.

This has happened to me three separate times, which is far too often to simply be considered a technical mistake.

I have also had a similar issue with Supercheap Auto’s Best Price Guarantee. When purchasing online, there is no clear or obvious place during checkout to enter or submit a competitor’s price. Then, when you go into the store to collect your Click & Collect order, you are told that it is too late and that the Best Price information should have been provided during checkout.

If the website is going to take customers through the checkout process without clearly providing the opportunity to apply legitimate credits or Best Price discounts, only to tell them afterwards that they missed their opportunity, I find the process extremely misleading and unacceptable.

The customer should be clearly informed before payment is finalised that a credit or discount has not been applied. It should not be left until after the transaction, or until the customer arrives at the store, to discover that they have lost the opportunity.

After multiple experiences like this, I have lost confidence in Supercheap Auto’s online purchasing system and customer service.

I will now be purchasing more of my automotive needs through Amazon, where I can order from home, have the items delivered to my door, and at least have a checkout process where the price and applicable discounts are clearly displayed before completing the purchase.

Very disappointing experience from a company I have previously used regularly.

Blonde guy with glasses and looped earrings should be promoted to Head of Sales Prevention at Supercheap Lawnton QLD. I've never been "helped" so rudely before. I went to Repco where the customer service is top class. Never again will I enter a Supercheap store. Show details

So handy info for my non-mechanics, today I need 50ltrs premixed coolant and a ltr of oil. I went to supercheap O’Connor on crutches bought what I needed and asked the salesperson if they could help me pour the product. The older lady on the desk listening nastily said they can’t help out products in my car. I asked if one of the boys could… Read more

hold my hood up while I tried and no can do.

So I asked for a refund.

I then went 500mtrs to Autobahn.

They sold me the exact same products for more than half the price of supercheap and a lovely guy came and not only did it but took the time to show me a few things regarding both!

FYI

The SCA web-chat is outdated and difficult to use. The automatic system seems to respond to everything with "please try again".. and the live chat never connects. I entered my question and then waited for a response. I waited for 20 mins and it periodically responds with a canned message apologizing for the delay etc.. it then asks if you are… Read more

still there - and if YOU do not respond timely - it disconnects. Their customer service is awful. I was attempting to login to my club account so i could place a $500 order. Now I have to go to a competitor site. Either intentionally or unintentionally - SCA appear to be going out of business.

Daniel was fantastic! He helped change our lights and was friendly, professional, and efficient throughout the whole job. He went above and beyond to make sure everything was done properly and even took the time to answer our questions. I really appreciated his great attitude and excellent service. Highly recommend Daniel to anyone looking for reliable and helpful assistance! Show details ·  1

Got scammed $100 for 2x eufy motion sensor, does not advertise on box you need another $280 ‘home base for this to work its in tiny writing in the user manual. Fraudulent company,I’ve also heard the ‘home base’ requires a sim its own plan and external usb / hard drive set up what a joke scum. Not a single warning or anything form Supercheap North Wollongong. There should be a sign in front of the products warning this absolute SCAM.

I received an email advising Supercheap Auto offering a $5.00 credit if I recycled a used lead acid battery through the store. I needed to purchase some filters, so I thought I would use the $5.00 credit to reduce the price of the filters. I… Read more ·  3

Activated the offer online, took the battery into Maitland store, I notified the salesperson I had the battery and had her enter it into the computer. When I received the invoice later, the $5.00 credit wasn’t on the invoice. I rang Maitland and was told the credit gets applied 24 hours after you bring the battery in, so the credit does not apply to the sale on the day. This is a false and misleading representation of the credit; it’s designed to make you come in a second time to be able to use the credit. I will be using Supercheap a whole lot less in the future because of this predatory behaviour.

Afta my recent move to Coffs Hbr from Sydney I found that my 'new' oil cap was leaking. Took the cap back to SUPERCHEAP for replacement. I was told to wait in the carpark and someone would come out. Waited 1 hr went back inside and was told the the employee who was supposed to assist me had "gone to lunch". Another half hr at the desk with my… Read more

oil cap in hand when Suzanne finally came over to me and said "without a docket I can't help u". I repeated for third time I didn't have a docket as the removalist hadn't delivered my goods yet. She also chastised me for allowing the cap to be fitted in Sydney Supercheap as "we are not allowed to fit oil caps". I asked why Supercheap advertise on their building "they will fit also"!! NO RESPONSE NOR APOLOGY! I'm 77 and have never been treated so shabbily. I simply wanted a better cap and pay the difference but I was sent packing! Disgusting treatment - Definitely NOT "customer service" and I will NEVER be back - ever!