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Supercheap Auto
2.1 from 390 reviews

See the Best Vehicle Accessories, Parts & Tyre Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(81)
(20)
(16)
(32)
(241)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    2.9 (57)
  • Return Claim MadeYes (9) · No (68)
  • Shipping
    1.8 (10)
  • Customer Service
    3.0 (43)

Josh A.

Josh A.Central, SA

  • 3 reviews

Spot on. Never had an issue. I don't know what everyone else has done wrong to be so unhappy

published

Best store online and in-store. Prices are not really super cheap very often but product range is good. I have completed 30 plus orders online and been in-store hundreds of times. Never disappointed

Product Quality
Return Claim MadeNo

GrumpySmurf

GrumpySmurfPerth, WA

  • 4 reviews

Disappointed with their service and lack of knowledge

published

I had a nice project to renew my outboard cowling. So I went to Supercheap Auto to get some spray paint. I have used cheaper spray paints before with good result.

This time, as It was a special project, I asked the staff for the better ones. He said to use the Septone Acrylic Gloss line. But also said he's never used it before!

The result was NOT gloss at all. Even after wet sanding and compound polishing. When I went back to Supercheap to ask about it, they know nothing and would not help in any way.

  • +2
Product Quality
Customer Service
Return Claim MadeNo
Angela

AngelaHunter Region, NSW

  • 2 reviews

Fantastic customer service

published

On 7th January 2020 I went to the Sandgate store to see if they had an air filter for my car. I spoke to a very polite young man named Andrew.
He was very efficient, informative, and helpful., He went out of his way to assist me.
Extremely good customer service, and an asset to the business.

Angela

Customer Service
Return Claim MadeNo
Store LocationSandgate
Sunil

Sunil

  • 3 reviews

Poor product quality, racist staff at Water gardens store, Taylors lakes

published
Product Quality
Customer Service
Store LocationWatergardens store ,Taylors Lakes

Wayne Randell

Wayne RandellSydney Surrounds, NSW

  • 4 reviews

great items available

published

items i bought were just as described for my use and would definitely recommend this store in future buying customer service is above what it should be and very knowledgeable people that work there

Product Quality
Shipping
Return Claim MadeNo

GRAHAM

GRAHAM

  • 10 reviews

Online Product purchase inquiry

published

I visited their website to purchase a specific product for my car. I had a credit on my account but couldnt work out if the system would apply 100% of my credit to reduce the price.
I sent this query in by email.
And I got a very brief useless copy/paste response that was unrelated to my query.
No choice but to visit a store where the customer service was basically non existant.


Sling

SlingPerth, WA

  • 4 reviews

Car fuses fried!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSCA Victoria Park
See all answers

scott w.

scott w.

  • 3 reviews

rude staff

published

A male staff member at the parafield store in south australia was very rude and obnoxious,luckily a female worker went out of her way to help,i know its hot but its no excuse for rudeness.

Product Quality
Return Claim MadeNo
Store Locationparafiled south aaustralia

How are they still in business?

published

I have been a supplier to this company and a customer.
We basically supplied them our worst chemical product, it was basically dyed water and supercheap called it coolant. That pretty much sums up most of the useless junk they sell.....it's just junk.
When I go to their stores to buy something on special, it's usually out of stock. The staff are generally rude and unhelpful. How is this company still in business?

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStones Corner
See all answers
Neo

NeoSouth East Queensland, QLD

  • 6 reviews

Great store!

published

Have always found SCA staff to be friendly and helpful. Store has a great range at competitive prices. They will hold items for you and even transport some items from a nearby store to my local store if it's not in stock there. Definitely one of my fav stores, plus the website is pretty good too. Cheers.

Product Quality
Customer Service
Return Claim MadeNo

PatsDad

PatsDadGreater Melbourne (Outer), VIC

  • 16 reviews
  • 1 like

Amazing service

published

I ordered the unit online at about 1600hrs Sunday and it's just arrived 1330hrs Tuesday. I cannot believe a delivery can happen so fast, especially at this time of year. Kudos to Supercheap and TNT. I've ticked 'yes' to recommend to a friend and normally I would never make a recommendation, but that's how impressed I am.


Mark A

Mark APerth, WA

  • 4 reviews

Garage Creeper

published

Sturdy, comfortable, durable and fitted with LED lights. I found this a lot better than lying on the garage floor, the handy lights are a fantastic feature, there's even some slots on either side for tools or bits and pieces.


clive

cliveCentral Queensland, QLD

cabin crew phone holder

published

bought a cabin crew phone holder with the piece of metal to glue to the back of the phone,okay until the sun hit it then the glue melts & the phone crashes to the floor

Product Quality
Customer Service
Return Claim MadeNo
Store Locationrockhampton
See all answers

Mikek

MikekSouth East Queensland, QLD

  • 2 reviews

Nice Service

published

I visited Supercheap today intending to replace my car battery which I reckoned to be deadish. A very capable staff member tested my battery and told me it was OK and just needed a good charge. No new battery needed today!

Customer Service
Return Claim MadeNo
Store LocationBribie
KLM

KLMCentral, SA

  • 10 reviews

Great female customer service

published

What I like about the Gawler store is it has a number of females working there! It's great being a female and being served by a female. And they know their products too. I don't feel 'judged' when I ask a question like I do at other auto stores when served by a male. The male staff are great too and all the staff both male & female are always happy and smiling and always ask if they can help you.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGawler
See all answers

I just brought first car and my dad and I got served by Harley at morayfield supercheap and he was amazing. He was great

published

Harley is amazing with the work he does. he was very friendly and helpful. Its very rare that you come across a worker such as Harley that is willing to help you

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMorayfield
See all answers

Disappointing

DisappointingSouth-Eastern Region, NSW

  • 2 reviews

Extremely poor customer service

published

Ordered membership club card almost three months ago, still has not arrived. Contacted customer service on several occasions without any reply. I was invited to leave a review on their Website, which was negative, it was rejected. This place is pretty much the worst I have experience buying automotive items. I will not buy products from Supercheap Auto anymore.

Product Quality
Shipping
Return Claim MadeNo

HONEST JOE

HONEST JOESouth East Queensland, QLD

  • 18 reviews
  • 1 like

Quite a few things not quite right

published

Deddy Rachman

Deddy RachmanSydney, NSW

  • 5 reviews
  • 6 likes

Waste of Money -Don't bother joining Club Plus Membership

published

I joined the Club Plus Membership in Aug 2019 for $5 and since I was told that I will get $10 off my next purchase. However, I was NOT told that the initial $10 credit will expire and need activation. Only after 2 months, Today Oct 2019, I was told at the Rockdale store that the $10 credit has expired and I have not activated my card. Waste of my $5 joining fee. Plus the staff serving at the store/ cashier was not friendly, rude and has ZERO Care factor!! Very poor customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRockdale Store
See all answers

Ray l.

Ray l.Unincorporated, VIC

Mislabelling of product and poor staff attitude

published

I went to Blackburn store, Maroondah Highway and asked for wiper refills that was stated online to fit my vehicle. This staff member asked for my car details checked on computer and handed me the refill pack. It comes with two refills. The correct wiper length was 26 in and 17 in but the pack stated 26in and 12in. I pointed it out to the staff member. He said it fits the model and year of my car, but it does not fit my car.

Supercheap carry a good product range. Unfortunately, from my personal experience and from quite a number of reviews here, there are badly let down by their dismissive and unprofessional staff.

Return Claim MadeNo
Store LocationBlackburn store, Maroodah HWY

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Questions & Answers

Johhny

Johhnyasked

Do you guys sell blinker fluid coz my blinkers are not working properly.

3 answers
john smith
john smith

can you please explain what blinker fluid is never heard of it. since when did blinkers need fluid

John AppleSeed
John AppleSeed

a lot of the new vehicles have started using blinker fluid as a way to extend the life of the blinker bulbs, if you want more information on this technique watch this video - https://www.youtube.com/watch?v=E6GsXhBb10k

fred f
fred f

Ring and ask then report back here.


jv joke

jv jokeasked

How much deposit to order in parts

1 answer
wato
wato

Didn’t ask me for a deposit but save yourself aggravation and give online ordering from Supercheap a miss. Their customer support is rubbish and they are as slow as a wet week. Took them nine days to send me a coolant hose, after five days I asked when I might get it and all I got was we are waiting for the supplier. No initiative from Supercheap to ring the supplier and ask. I’m amazed they’re still in business


shannon williams

shannon williamsasked

Since when do you have to pay a deposit to order in parts

2 answers
Lucas
Lucas

online order means you pay for your parts, no "deposit" involved

shannon williams
shannon williams

I meant in-store i've never had to pay a deposit to order parts


Get an answer from our members and Supercheap Auto representatives

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