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Supercheap Auto
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Whats a warranty and refund for then?
I purchased a new car battery from them and less then 3 months its failed. My previous battery lasted nearly 3 years.
I need my new battery for my car so i can get to work! I take it back to supercheap as i know the battery is obviously under still warranty and all i get is treated like a fool, mucked around for three days told they need to charge the battery and test it.
Then i phoned them myself they said they will phone me in the morning instead i had phone them in the afternoon obviously they forgot about me. They said the battery is all g...Read more
1 comment
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Michael V.South East Queensland, QLD
Waiting time is ridiculous
After placing an online order I am still waiting two weeks after being notified that the order was packed awaiting collection by Allied Express. The pickup and delivery locations are both in Brisbane. Online and phone enquiries as to the delay with Supercheap and the courier were either ignored or resulted in a generic response. I am writing this review while I wait yet again on Supercheap's complaint line, 30 minutes so far, and the music is horrible too. I've been a client and club member for many years but will now avoid Supercheap where possible and Autobarn and Repco will now be my first call.
4 comments
Customer CareSupercheap Auto
Hi Michael,
We are sorry to hear of your troubles with your online order. ... Read more
Would you be able to supply us the order number (starting with SAU) so we can investigate this further for you. We would like to apologise for the delay you have experienced receiving your online order. Kinds Regards, Brenda - Supercheap AutoOrder Number SAU0002012758
Allied Express finally arrived on 12th January delivering 1 of 2 parcels, the missing parcel contains the
CHAIR DIRECTORS W/SIDE TABLE R/RYDER. I remain very upset by the o... Read more
Customer CareSupercheap Auto
Hi Michael,
Thank you for getting back to us, we have reached out to you directly via email to resolve this for you.... Read more
Kind Regards, Fiona - Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
Helpful staff yeppoon
Chris in yeppoon store always very informative and happy to help anytime we're in store happy with purchase thanks chris
1 comment
Customer CareSupercheap Auto
Hi Petah,
Thanks for sharing this feedback with us. What a great way to start our day!... Read more
We'll give Chris and the team the heads up and we look forward to seeing you in store again soon! Kind Regards, Sarah - Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
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DoryanthusSydney
- 12 reviews
- 10 likes
More consideration for the customer would be welcome
Disappointed with super cheap auto when we returned a defective karcher pressure washer only 5 months into a 5 year warranty they would not offer a replacement or refund but rather only offered to have it sent away for assessment. It would take a month to have it assessed and fixed and leave us without the product. Super Cheap Auto clearly don’t stand behind the products they sell but rather just leave it to the manufacturer to deal with the customer.
2 comments
Customer CareSupercheap Auto
Hi there,
It’s disappointing to hear about your experience with this item so far. This must have been frustrating for you, especially since you have not had this item for a very long time. ... Read more
While not all items are needed to be sent away, when it comes to any items that are more technical, especially electric and motor driven items, it is important to have these assessed by the manufacturer. That way, a thorough assessment can be completed before we can advise whether a repair or a replacement would be best. We understand your frustration however with the timeframe you have been provided for this assessment. So we can look into this further for you, we would recommend contacting our team on 1300 175 010 to discuss this further. Kind Regards, Sarah – Supercheap AutoOk thanks Sarah for your reply and I’ll make contact. Regards Paul
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DannySydney, NSW
- 5 reviews
- 4 likes
Taylor Beach / Salamander Bay Store
Poor Service
Poor Product Knowledge
Pathetically rude “assistant manager”.
Argumentative, Unapologetic & Arrogant.
1st visit wanted to buy a $1000 portable fridge.
At the counter, a lady asked for someone to come help serve as there was 3 customers waiting.
After telling him what we wanted it, he told us to move aside so he could serve the 2 other customers and he would get the fridge for us.
Told him not to bother and walked out.
After looking at other fridges, we decided we wanted the one the have.
We went back the next day to buy the fridge. Lady that served us was even more rude than the bloke earlier. ...Read more
1 comment
Customer CareSupercheap Auto
Hi Danny,
We're very sorry to hear about your in-store experience. ... Read more
At Supercheap Auto, we take all customer feedback very seriously in order to consistently improve our customer service and product standards. If you could please contact our team on 1300 175 010 to provide us with further information regarding this issue, we will then be able to follow this up for you. Kind Regards, Sarah – Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
Annie S.Greater Melbourne (Metropolitan), VIC
SCA Yarraville
Even though SCA Yarraville had sold out of the item we required, the two young men who served us this morning were very knowledgeable, extremely helpful and referred us to another store who had the item in stock. Thanks guys !!
1 comment
Customer CareSupercheap Auto
Hi Annie,
This is great to hear! It sounds like the team in the Yarraville store really looked after you. ... Read more
We'll give our team the heads up and we look forward to seeing you in store again soon! Kind Regards, Sarah - Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
Derrick Sydney, NSW
Wiper blades
Went to the lakemba supercheap store asked for help choosing wiper blades might as well asked the walls for help
1 comment
Customer CareSupercheap Auto
Hi Derrick,
We're sorry to hear you had a disappointing in store experience at our Lakemba store. ... Read more
As we would like to get some more information about this from you, we would encourage you to please contact us on 1300 175 010 to speak with a customer care consultant. Kind Regards, Sarah - Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
Nick AroraGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 3 likes
Buyers Beware Supercheap Auto Dodgy Practice
Absolutely Terrible experience with supercheap auto. Never thought I would say this been customer for years .. I bought one of the most expensive Century car batteries they stock with 3 year warranty. Battery stopped working less than 2 months from purchase and store is refusing to replace and wants me to wait 5 days in order to test. They performed preliminary test which said faulty but I got told this is the process.. My question is even a no name brand shop will give a replacement on something which didn't last 2 months and this retails ov...Read more
er $330 .. Absolutely shocking experience. I confirmed with store they do have stock but just wouldn't do replacement. I even said give me a spare one and give me this back if it starts working. I mean who waits for 5 days without car for a faulty battery .. Buyers beware of supercheap auto dodgy practice.2 comments
Customer CareSupercheap Auto
HI Nick,
We’re very sorry to hear about your recent experience with Supercheap Auto.... Read more
If an item is damaged or faulty, we do need to complete a full assessment of the item to determine whether a repair can be done or if a replacement is necessary instead. In most cases, items need to be sent back to the original supplier so this assessment can take place. In this case however, we can understand your frustration, as being without a battery for your car for a period of time is definitely not ideal. I have checked your account details using the information provided in this review and can see that you have reached out to us and this issue has since been escalated for you to the relevant department. While we wait for a response from this department, we do appreciate your patience with this and apologise once again for any inconvenience caused. Kind Regards, Sarah - Supercheap AutoSo even after contacting all departments, manufacturer... End result same wait till Friday or 5 days for a top notch in stock battery retailing over $330 with 2 year plus warranty which died in less ... Read more
than 2 months... Buyers beware.. Buy from your local shop... National brand is useless.. Thank you for your help which didn't help.Similar opinion? Write a review on ProductReview.com.au!
Solved my online shopping issue
Good customer service. Solved my online issue. Cheers thank you.$10 credit with membership is awesome. Looking forward to receiving my seatbelt covers.
2 comments
Customer CareSupercheap Auto
Hi Sarah,
We are sorry for any inconvenience you have had with our online ordering system. This credit should be applied to your membership automatically once you have activated your account via the ... Read more
website. We apologise if this was not the case for you.Thanks for your prompt response. Yes I have been in touch. Cheers
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BellaSydney, NSW
- 5 reviews
- 1 like
Super expensive, stay away!
Purchased single Tridon flex wiper at supercheap for $42, today I found the same wiper at Repco for $28 not on sale either!
1 comment
Customer CareSupercheap Auto
Hi Bella,
Thank you for contacting us and we're sorry if we could not help you out with this earlier.... Read more
At Supercheap Auto we do have a price beat guarantee in place so in circumstances like this, if you do find a cheaper price elsewhere whether it’s in store or online, please let us know so we can look at beating it for you! As long as it meets our terms and conditions, we’re always happy to assist! Please see the link below for more information on this. https://www.supercheapauto.com.au/customer-service/price-beat-guarantee.html Kind Regards, Sarah – Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
nifco44Sydney, NSW
- 4 reviews
- 3 likes
Hopeless system
Tried to order on the pre Boxing day sale with the extra code as well. Would not process payment, even with different cards etc. System seems to be swamped. Next day tried again, same errors but now my additional discount did not work also because that offer had expired.... Rang the store to place order direct....no go ring special number they say.......wait, wait .......give up. Never again, total waste of time!
1 comment
Customer CareSupercheap Auto
Hi there,
We’re sorry to hear of your experience with our online ordering system and understand this may have been very frustrating for you.... Read more
Unfortunately, there may be a number of reasons why an order fails so I am unable to advise why this was the case, as they do go through a third-party system. In saying this, we would like to be able to help you process your order if you are still wanting to place one. We do have a dedicated phone payments line which can take your order over the phone hassle free. They will also be able to look into your discounts to try and get these reinstated for you and help you to potentially redeem these on this purchase. If you would like to go ahead with your order, please contact our dedicated phone payment line on 1800 570 586 so a consultant can assist you with this. Kind Regards, Sarah – Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
MiteshSouth East Queensland, QLD
SCA Price Beat not offer on same product with a crap excuse
SCA has a price beat policy but they couldnt do a price match. Went to store and excuse was it is a trade in. Search other online and then emailed them but the response standard. Dont even see the details. ACCC should charge for false advertisement.
The product in question is a car battery 55d23L. SCA price 199. another location 159 (with tradein). I looked on ebay and i can find others at 160 to 170 range.
https://www.ebay.com.au/itm/55D23L-MF-Century-Car-Battery-HOLDEN-TOYOTA-HYUNDAI/113204608698
Recommend others to google their product before going there.
2 comments
Customer CareSupercheap Auto
Hi Mitesh,
We apologise for the experience you have had with Supercheap Auto so far regarding this.... Read more
We definitely do price beat and have a price beat guarantee in place whereby if you happen to find a cheaper price on an item instore or online, as long as the competitor’s item is identical; available to purchase from an Australian retailer and be delivered within 7 days and not part of any closing down or liquidation sales, we will beat it! Please see the link below for the full list of terms and conditions and for more information on this. https://www.supercheapauto.com.au/customer-service/price-beat-guarantee.html If the store and the online team have denied this price beat, this may have been something we unfortunately weren’t able to accommodate at the time and may have been outside of these terms and conditions. However, as we would like to resolve this for you, if you could please contact us on 1300 175 010 or send us an email, we can look into this further for you to see what we can do. Kind Regards, Sarah – Supercheap AutoHi Sarah
Thanks for the response. The online team did contact me and showed a for sale item which finished. regardless I will wait for a response on the 'price beat' and the reason for denial. The p... Read more
oint is 'price beat' is not given when asked and also no proper reason for denying is givenSimilar opinion? Write a review on ProductReview.com.au!
james m.Sydney, NSW
- 2 reviews
- 2 likes
Once bitten, twice shy
Let me start by saying anyone thinking of calling the Customer Care Team on 1300 175 010.. Don’t, that is unless you have an hour to kill and willing to wait on hold to finally give up.
And don’t call at 7am when they say there open because you will really have to wait till 8am before you can be put on hold.
I ordered break pads/ rotors on the 6 dec. ($1,054.94)expecting them this week so I could do my pink slip.
Rotors came last week, not the ones/brand I ordered and still waiting on pads. I emailed them yesterday and received a reply today...Read more
2 comments
Customer CareSupercheap Auto
Hi James,
We're very sorry to hear about the experience you have had with Supercheap Auto so far. This is not the outcome we want to achieve for our customers, so it is very disappointing to hear of this. ... Read more
I can advise that most of our special part or spare parts orders usually do take around 10 business days to be completed however this can take longer in some instances, especially during this holiday period. This is mainly due to the items not being stocked in our stores and sourcing from third party suppliers to get these in. As we would like to be able to provide you with a more accurate delivery time frame for you, we would recommend contacting us on 1300 175 010, if this issue has still not been resolved so that this can be looked into quicker for you. As we understand that you may not want to call, you are welcome to provide me with your order number here starting with SAU, or send us an email instead with your phone number included so a consultant can contact you and look into this further for you. Kind Regards, Sarah - Supercheap AutoThank you for your reply Sarah, I was unable to wait so I went to repco, got all the parts I needed same day.
And when the rest of the parts I’d ordered came they were also wrong. When returning the p... Read more
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KellyMurray Mallee, SA
- 16 reviews
- 1 like
Ordered roof racks online
Ordered roof racks online 5 days ago and worried whether we would recieve them in time fir our Xmas trip away. They came today! Speedy delivery considering delays during covid 19. Extremely satisfied with the quicker than expected delivery. However only a downside I was not updated for parcel been sent with a tracking number. There was none emailed to me hence the worry beforehand. Perhaps update customers on their delivery and a tracking number would be encouraged.
1 comment
Customer CareSupercheap Auto
Hi Kelly,
Thank you for providing us with this feedback. It's great to hear your parcel arrived in good time!... Read more
We apologise if you did not receive any shipping or tracking notifications. We do provide these to our customers, and this is usually sent to their nominated email address, so we apologise if this was not the case for you. We provide an order confirmation once the order is placed and a tracking number once the order has been picked up and scanned by the courier. We will use this feedback for review and to improve our customer service and delivery standards. Kind Regards, Sarah – Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
Kenneth Sydney, NSW
Horrible experience
It’s beyond horrendous, went to the rouse hill branch at NSW 2155 looking for the correct battery for my vehicle. Lady with short blonde hair and at around her age 40-50 at the counter was ridiculously rude. Not to mention the staff there not even have a clue how to look for items that customer needed and needless to say even the guy who AKA mechanic also not even let the customer know beforehand that they don’t really know how to replace battery for the modern car. Not recommended at all.
1 comment
Customer CareSupercheap Auto
Hi Kenneth,
It is unfortunate to hear that you have had this experience in the Rouse Hill Store. We pride ourselves on great customer service and would like to understand more about this situation.
Y... Read more
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Waste of time
I wasted probably close to a month and a half trying to resolve the issue regarding my Navman 200 dash cam.
I visited the store, called Navman, called head office and when I finally gave up, left a review. Supercheap then asked me to contact them to resolve the issue.
They sent the dash cam to Navman but told me there was no issue and it was my fault for using an incompatible sd card. That is absolute rubbish! I originally used the sd card provided in the box but there was no recording when my car was scratched, I then swapped it for anot...Read more
her one with larger storage space. I could view other footage recorded with the second sd card. The real problem with the dash cam was that because it was securely placed on the stand it would not activate emergency recording unless there was a big impact, which is contrary to what I was told when purchasing the product. I’ve never experienced such a long and tedious process with any other retailer who continuously shifts the burden onto the manufacturer, wastes the customers time and doesn’t even get the manager to speak to the customer but rather passes messages through a third party employee who can’t do anything. All I ever heard was I’ll talk to my manager and call you back later or my manager is on break I’ll call you back. I’ve wasted so much time I can’t even be bothered anymore. I Informed the employee to trash the rubbish dash cam they sold. At least I won’t have to deal with this retailer ever again. Save your time and buy things from Costco or some other retailer who actually take the time to listen.1 comment
Customer CareSupercheap Auto
Hi Madeline,
We are sorry to hear that you have had to experience this. We pride ourselves on great customer service and satisfaction so it's disappointing to hear this. Would you be able to confirm i... Read more
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TOMMEMelbourne
- 10 reviews
- 15 likes
Fake credit
After being encouraged by cousin to join the supercheap membership & only doing so because they were offering a $10 credit when joining. I put in an order the next day but received an email message back soon after saying payment under review ,no other comments. A few hours later received another message saying, unable to process payment , purchase in store & no other comments. (The majority of my purchases were ONLINE ONLY ???) My order then disappeared from my account & also my $10 credit for signing up !
I have tried reaching out to customer...Read more
2 comments
Customer CareSupercheap Auto
Hi Tomme,
We are sorry to hear of your troubles with your online order, Would you be able to supply us the order number that you got (starting with SAU) so we can investigate this further for you.
... Read more
Well Erin from supercheap auto. I see it takes a whole week to reply after posting my review. Reaching out on supercheap auto’s own site did nothing. SLOW ! Seems to be something else supercheap is go... Read more
od at . ( as seen on many peoples reviews) There is no order number on my account. There is no $10 CREDIT on my account. There is no record of me using the $10 credit . Surely if I used the $10 credit there would be some record of it ???Similar opinion? Write a review on ProductReview.com.au!
hoppers crossing melbourne - Horrid customer service
Worst customer service i've ever experienced!!.. horrid lady gave me useless cutters for my wipers.. it all escaladed from there.. asked for decent ones 'dont give these to people' i said 'not a good look' -I was belittled , they then tried to sell me some ($16) -only then offering to fit them for $5 -'i just need them cut please?' so i agreed but then when i asked the young girl to cut them a little bit long (so they reach the edge of the window) -she stormed off.. (probably stressed from working with the older dragon lady) -SCA is my favou...Read more
rate store.. i am passionate about cars , friendly and enthusiastic.. Do yourself a favour and give me the job.. I'll recruit and manage 100x better Cheers! -will not shop there ever again with those staff! Disgusting - I actually feel sick to my stomach1 comment
Customer CareSupercheap Auto
Hi Joy,
We pride ourselves on great customer service and satisfaction so it's disappointing to hear that you have had this experience in the Hoppers Crossing Store.... Read more
We would encourage you to call our Customer Care Team on 1300 175 010 to speak with a consultant in more detail about this experience so this can be looked into further for you. Kind Regards, Sarah - Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
Awesome car touch up Paints
So i got some parts to put on my WRX STi , an they come in a Matt black plastic , so i got my Colour Code of my car an told the guy here an 15 mins later he had Mixed up a spray can in my cars exact Colour ,!! So now ive got colour coated parts to put on my car ,,
1 comment
Customer CareSupercheap Auto
Hi Paulyo,
This is awesome to hear! What a fantastic way to start our day. If you let us know which store took care of you, we can let the team know. ... Read more
We look forward to seeing you in store again soon! Cheers, Sarah - Supercheap AutoSimilar opinion? Write a review on ProductReview.com.au!
William
- 2 reviews
the rudest cashier
The Cannington store the worst rudest cashier the african with the stupid blonde hair cut has no manners diffidently in the wrong job no customer skill level should put him in the back room tool cage
1 comment
Customer CareSupercheap Auto
Hi William,
It is unfortunate to hear that you have had this experience in the Cannington Store. We pride ourselves on great customer service and would like to understand more about this situation. Y... Read more
ou are welcome to call our Customer Care Team on 1300 175 010 to speak with a consultant in more detail about your experience so we can investigate further.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Estherasked
SCA got price promise guarantee for their members that I noticed its not being tracked properly. I've placed an order SAU0001267711 on 27/05/2020 and not long after that there was a significant price reduction for that same item on 07/06/2020 but I did not get the credit as promised even after waiting for months.
When I emailed it to customer service, the reply from Tyler is the price guarantee is only for 14 days and my case above is a month after I ordered it. I mean can your team do simple math? 27/05/2020 to 07/06/2020 is 12 days and not 1 month. When I replied saying its not 1 month and they've got the math wrong, I've never heard from SCA ever since.
3 answers
They are not really interested in communicating with anyone with problems. Just ring and ask for a supervisor as I did and eventually got what I ordered although a long time after delivery was promised.
They don't seem to answer emails
No after sales service, only 1 in 10 staff know anything about cars. Perhaps some training in customer service would go down well .supercheap should take a look at Repco & see how it’s done properly. & no I don’t have any connection to Repco it’s just an observation!!
Michaelasked
Hi There
Is it possible to know the manufacturer date for this battery century 55D23L MF
No answers
Col W.asked
When my order SAU0001100867 placed on the 13th of March is likely to be delivered.
Despite two emails to Supercheap, asking for the tracking number and not receiving a reply, I am coming to the conclusion that Supercheap is fraudulently advertising 50% off a product they do not have.
1 answer
Customer CareSupercheap Auto
Hi Col,
Thank you for taking the time to share this feedback with us and we sincerely apologise for the experience you have had with Supercheap Auto so far.
As we would like to be able to resolve this for you, we have sent you an email based on the information provided in your review.
If you have any further questions, please respond via the email we have sent you.
Once again, we do apologise for your experience and for any inconvenience caused by this.
Kind Regards,
Sarah,
Supercheap Auto
Details
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Customer CareSupercheap Auto
Hi There,
It’s disappointing to hear about your experience with this item so far. This must have been frustrating for you, especially since you have not had this item for a very long time. ... Read more
At Supercheap Auto, we take all customer feedback very seriously in order to consistently improve our customer service and product standards. If you could please contact our team on 1300 175 010 to provide us with further information regarding this issue, we will then be able to follow this up for you. Kind Regards, Brenda - Supercheap Auto