Clarkson WA store. Usually helpful but today not so much… Picked up an Ultimate9 EVC throttle controller from the store today. I politely asked the staff member behind the counter if he could confirm that the specific controller is the correct model for my vehicle. His response was abruptly, “I have no idea, no idea, I wouldn’t have a clue,” with… Read more
no attempt to check the Supercheap system or product information.
I certainly don’t expect every staff member to know the fitment of every product off the top of their head, but I would expect someone working at an automotive parts retailer to at least try to look it up when a customer asks a reasonable fitment question.
The product and price were good, but unfortunately the customer service was very dismissive and disappointing.
These people place absolutely no value on the loyalty of a customer. I had $15 of "credit" from product purchases I had made and when i tried to cash them in i was told "sorry they expired this morning". Seriously? For the sake of $15 you are going to upset a customer that clearly is a regular visitor otherwise they wouldnt have the credit -… Read more
because their credits expired a few hours ago? Because Supercheaps staff are all around 15 years old so they dont have the smarts to simply push it through - they couldnt care less.
Luckily there is a Repco right next door which is where i will be shopping for now on.
Hi Tony, Thank you for reaching out. I appreciate… Read more (+2 replies)
Extremely poor website and customer service I have now had multiple issues with Supercheap Auto’s website and checkout process, and unfortunately it has reached the point where I no longer trust the system. On a number of occasions, the website has indicated during the final checkout process that my available credits would be applied to the… Read more
purchase. However, the credits were not actually applied. I was then left with the credit unused, only for it to eventually expire before I had another opportunity to use it.
This has happened to me three separate times, which is far too often to simply be considered a technical mistake.
I have also had a similar issue with Supercheap Auto’s Best Price Guarantee. When purchasing online, there is no clear or obvious place during checkout to enter or submit a competitor’s price. Then, when you go into the store to collect your Click & Collect order, you are told that it is too late and that the Best Price information should have been provided during checkout.
If the website is going to take customers through the checkout process without clearly providing the opportunity to apply legitimate credits or Best Price discounts, only to tell them afterwards that they missed their opportunity, I find the process extremely misleading and unacceptable.
The customer should be clearly informed before payment is finalised that a credit or discount has not been applied. It should not be left until after the transaction, or until the customer arrives at the store, to discover that they have lost the opportunity.
After multiple experiences like this, I have lost confidence in Supercheap Auto’s online purchasing system and customer service.
I will now be purchasing more of my automotive needs through Amazon, where I can order from home, have the items delivered to my door, and at least have a checkout process where the price and applicable discounts are clearly displayed before completing the purchase.
Very disappointing experience from a company I have previously used regularly.
Hi Micheal, We are very sorry to hear of your… Read more
Reviews with attachments
Supercheap auto near werribee plaza, I walked in at 4:15pm on the 30April2026 tin purchase car cleaning product. I saw a lady walk past I asked her for the product by showing her an image from my phone. She abruptly said “out of stock” and walked off . Absolutely zero customer service manners . I went up to the desk and asked her for her name she… Read more
refused to give it to me. I told her that she is a rude person and was not happy to assist me . With a stern face she said “leave her alone and goodbye “ this is very disappointing customer service behaviour. I returned the stuff I meant to buy and left the store. This type of behaviour is totally unacceptable. She should be reprimanded/ sent back into training . I will not visit this store again neither will I support supercheap auto anymore .
Hi Mannie, We are very sorry to hear of your… Read more
- +1
Was a customer for years, not anymore… – Bought Some NARVA LED high beam bulbs 3 months ago for $165, and on Thursday night noticed one bulb was broken and was still in warranty. also I bought some NARVA LED low beam bulbs roughly 6 months ago (the low beam LED's kept failing and ended up exchanging them 3 times). So went back to the store the next morning and I said "I purchased these… Read more
bulbs 3 months ago and they have failed and I'm not happy with these low beams bulbs can I get a refund, as they keep failing?" They asked for proof of purchase. They looked on my club account for the recipt and found I had exchanaged the low beams 3 times. I even showed them my purchase and told them the dates of purchase for the low and high beams on my bank account, and was told by the rude cashier "we're not covering under it warranty". Showed them outside and it worked, then as they went inside it didn't work. and sure enough the bulb wouldn't turn on.
called up from outside and asked for them to come outside and look again, and was told "You came in earlier today and it worked and now you're coming in and it doesn't work..." which I replied "then it must be faulty..." She argued back and I said I checked the connections and everything to which she said in a rude and obnoxious way with a face "You need to go to a electrical sparkie" I told her these are brand new headlight assemblies and it can't be a electrical fault." besides the last service was at 90,000kms they found no issues with the battery or or electronics, and when I came to the store, my car currently had 100700kms I asked to speak to the manager she said I already did. She walked off in a huff to the store and I was waiting outside for 10 mins and she even looked outside and saw me waiting for the manager, and eventually the manager came out and she unplugged the bulb and plugged them in the other way, and the bulb turned on. She said "These bulbs are reverse palarity. I didn't know that, neither did any of the other staff know".
They should've asked another staff member in the first place about why the bulb was not working properly, instead of this whole drama.
Was a long time customer, and club member and would always buy my car cleaning products from there beacuse of the friendly service for Jordie and the other staff. Not anymore. Will be canceling my club memer account and will not be buying from there anymore and will find another auto parts store to buy from. Just disgusted of the way that staff member was acting and the way I was treated.
Hi there, We are very sorry to hear of this… Read more (+1 reply)
I’m quite disappointed with my experience at Supercheap Auto Dandenong. A couple of days ago, I placed a Click & Collect order for a RUPES D-A Ultra-Fine Polishing Foam Pad 130/150mm at the Narre Warren store. I was later contacted and told the product was not actually available, and my money was refunded. Today, I checked the Supercheap Auto… Read more
website and saw the same product showing as available at the Dandenong store. As I was heading to work, I went out of my way to visit the store to purchase it.
When I arrived, I asked a staff member about the product and was directed to aisle 15. I couldn't find it, so I asked again. Another staff member checked aisle 15 and initially brought me a 125mm pad, which was not the product I was looking for. He then checked the drawers, but the product couldn't be located. He also contacted someone to check the warehouse, but they couldn't find any stock there either.
As I was leaving disappointed, I was told by another staff member that “it might be stolen.” I found this explanation surprising. If the website says the product is available, customers reasonably expect that the store actually has the product in stock. If the item is missing, misplaced or the stock count is incorrect, the online inventory should ideally be updated.
The staff were generally polite and did try to look for the item, so my main frustration isn't with the employees themselves. My concern is the inaccurate stock information, which resulted in me making an unnecessary trip to the store.
I hope Supercheap Auto can improve the accuracy of its store inventory system so customers can rely on the availability shown online, particularly when travelling to a store specifically to collect or purchase an item.
Hi Gurpreet, We are very sorry to hear of your… Read more
Supper cheap store Virginia Qld is amazing Bin shop assistant is absolutely a gentleman so help full . Show details · 1
Total mis-leading advertising of this product on Black Friday. The company has advertised this at a very reduced price, but none.of their stores have it in stock. … Read more
https://www.supercheapauto.com.au/p/liqui-moly-liqui-moly-top-tec-4200-5w-30-5-litre/673982.html?utm_content=paidsearch-pmax&gclsrc=aw.ds&gad_source=1&gad_campaignid=20374526604&gbraid=0AAAAADpj7z4Nh2riPuUbg5vFhIwKBweiK&gclid=Cj0KCQiAiqDJBhCXARIsABk2kSlJTOzqR0D1l7HYjOV2hqpTn_Pk8t0INj_WC2bQlGUECXVUhY50S3QaAgqpEALw_wcB
Hi there, Thanks for taking the time to share… Read more (+2 replies)
Latest follow-ups
Penrith store has kicked a goal with me during last few visits,have been a member for many years but found the store pushing harder for customer… Read more · 2
satisfaction,maybe new management behind the scenes?I even received a free lolly as a thank you with a pickup,do your research and ask them to beat a higher price if found,you will be surprised and rewarded,highly recommend.
Follow-up · Started playing around with an 1997 VT Commodore wagon and got front and rear outer radius rod and stabiliser bar Superpro bushes for a price I was proud of,after searching prices for days,Super Cheap beat my lowest found price by a good wack,highest price was $230,SuperCheap $187,when I picked up after ordering online the package had a thank you… Read more
Follow-up · I now love that the stock Chemical Brothers products,one of my favourite car care brands and if you keep an eye out you will pick it up on special,I will visit Penrith shop once a month at least,with 5 cars in the driveway my hands are never clean,… Read more
sebastapol ballarat would not honor warranty on stuffed battery bloke there tested it but i had come from a distance it charged up again total fraud how else was i going to get there to take it back had a pic of the multimeter showing its flat for a new battery after short time of use fraud
Follow-up · failed to answer from 3 months ago went to the other outlet and got the same nonsense and lies don t know what they are talking about
Hi there, Thank you for reaching out! For any… Read more (+8 replies)
I bought a set of wiper blades at $47 each blade and I didn't notice on the receipt until I arrived back home that he charges me $5 fitting fee, $2.50 each. They advertise fitting free. I'm not happy Show details
Follow-up · The staff in Bairnsdale are totally arrogant and rude I'm not changing my original review or commenting any further.
Hi, We are very sorry to hear of your… Read more (+4 replies)
Positive reviews
Daniel was fantastic! He helped change our lights and was friendly, professional, and efficient throughout the whole job. He went above and beyond to make sure everything was done properly and even took the time to answer our questions. I really appreciated his great attitude and excellent service. Highly recommend Daniel to anyone looking for reliable and helpful assistance! Show details · 1
Find out how Supercheap Auto compares to other Vehicle Accessories & Parts Shops
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I ordered roof racks from Supercheap Erina, NSW. The kit came without the brass nuts needed for installation. The team at Erina were very professional in securing these items from the rack company. I was impressed with their customer service. Thanks. Show 2 replies
Follow-up · The missing parts were promptly supplied completing the kit. Fitting took just over an hour.
I received an email advising Supercheap Auto offering a $5.00 credit if I recycled a used lead acid battery through the store. I needed to purchase some filters, so I thought I would use the $5.00 credit to reduce the price of the filters. I… Read more · 3
Activated the offer online, took the battery into Maitland store, I notified the salesperson I had the battery and had her enter it into the computer. When I received the invoice later, the $5.00 credit wasn’t on the invoice. I rang Maitland and was told the credit gets applied 24 hours after you bring the battery in, so the credit does not apply to the sale on the day. This is a false and misleading representation of the credit; it’s designed to make you come in a second time to be able to use the credit. I will be using Supercheap a whole lot less in the future because of this predatory behaviour.
Follow-up · I complained directly to Supercheap and their response was quite good. They offered a $50 credit for the stress and inconvenience caused (the next day) which restored my view of Supercheap. I am back to using Supercheap as a preferred supplier.
Negative reviews
Blonde guy with glasses and looped earrings should be promoted to Head of Sales Prevention at Supercheap Lawnton QLD. I've never been "helped" so rudely before. I went to Repco where the customer service is top class. Never again will I enter a Supercheap store. Show details
Hi, We are very sorry to hear of your experience… Read more
So handy info for my non-mechanics, today I need 50ltrs premixed coolant and a ltr of oil. I went to supercheap O’Connor on crutches bought what I needed and asked the salesperson if they could help me pour the product. The older lady on the desk listening nastily said they can’t help out products in my car. I asked if one of the boys could… Read more
hold my hood up while I tried and no can do.
So I asked for a refund.
I then went 500mtrs to Autobahn.
They sold me the exact same products for more than half the price of supercheap and a lovely guy came and not only did it but took the time to show me a few things regarding both!
FYI
Hi Alison, We are very sorry to hear of your… Read more
The SCA web-chat is outdated and difficult to use. The automatic system seems to respond to everything with "please try again".. and the live chat never connects. I entered my question and then waited for a response. I waited for 20 mins and it periodically responds with a canned message apologizing for the delay etc.. it then asks if you are… Read more
still there - and if YOU do not respond timely - it disconnects. Their customer service is awful. I was attempting to login to my club account so i could place a $500 order. Now I have to go to a competitor site. Either intentionally or unintentionally - SCA appear to be going out of business.
Hi Chris, Thank you for bringing this to our… Read more
Recent reviews
Got scammed $100 for 2x eufy motion sensor, does not advertise on box you need another $280 ‘home base for this to work its in tiny writing in the user manual. Fraudulent company,I’ve also heard the ‘home base’ requires a sim its own plan and external usb / hard drive set up what a joke scum. Not a single warning or anything form Supercheap North Wollongong. There should be a sign in front of the products warning this absolute SCAM.
Hi, Thank you for taking the time to share your… Read more
Afta my recent move to Coffs Hbr from Sydney I found that my 'new' oil cap was leaking. Took the cap back to SUPERCHEAP for replacement. I was told to wait in the carpark and someone would come out. Waited 1 hr went back inside and was told the the employee who was supposed to assist me had "gone to lunch". Another half hr at the desk with my… Read more
oil cap in hand when Suzanne finally came over to me and said "without a docket I can't help u". I repeated for third time I didn't have a docket as the removalist hadn't delivered my goods yet. She also chastised me for allowing the cap to be fitted in Sydney Supercheap as "we are not allowed to fit oil caps". I asked why Supercheap advertise on their building "they will fit also"!! NO RESPONSE NOR APOLOGY! I'm 77 and have never been treated so shabbily. I simply wanted a better cap and pay the difference but I was sent packing! Disgusting treatment - Definitely NOT "customer service" and I will NEVER be back - ever!
Hi Elise, We are very sorry to hear of your… Read more (+2 replies)
The chat system is a joke. If you want to get price match for online order you have to use their idiotic chat system. No one actually responds and you just get endless :we're sorry for the delay" rubbish. Then they close the chat.
Hi there, For this particular enquiry, we would… Read more (+1 reply)
Re Salesman Braden : - Went into Moree Supercheap auto, 26/06/26 at 9,14am. Looking for a product to take a scratch off a new item I had, that got damaged. Very grateful to get the right product, advice, amongst many products, and information on how to use it. Because of this advice. Just in passing, I said I am selling my ute, in a couple of… Read more · 2
months, and wanted to do a cleaning detail job, in preparation for a sale. I got great information on products, that I understood clearly how to use, and ill be back to purchase a few suggested products for detailing my ute, before advertising it for sale. Supercheap auto Manager reading this? hang on to this great salesman, - named Braden. It gave me the up and go, to look forward to doing the job, whereas before I thought it as just a matter of a general clean, compared to doing a better, retail "new car" look detailing. Mirror shine finish - (have to be careful, I might want to keep the ute! after I finish it!). Sometimes you just get lucky, - lucky enough to get professional advice. Makes all the difference, how this great advice, can open up into, more confidence, and looking forward to a more professional job, instead of an amateurs attempt. Bet I get a better price for my ute as well! Thank you Braden. - store 2196 - #338332 product number item brought - I will be back!
Find out how Supercheap Auto compares to other Vehicle Accessories & Parts Shops
Know better, choose better.
I had a flat battery in my MUX, so I rang the store at Preston’s and a battery to suit was available and told them what time I would be there to pick it up. When I arrive at the store to find my battery was gone to an online order. ( There was NO mention of this on the phone call) they did offer an alternative at a slightly reduced price. It gets… Read more
better! They checked my car, for fitting and refused because I had accessories (2) attached to the main battery( air horns and bar light) But tell me what 4WD has not got accessories? By that time Repco looked good.
Hi Clarrie, We are very sorry to hear of your… Read more
Bought a set of car seat covers and asked if staff could fit them, answer was yes, WOULD HAVE BEEN SO MUCH BETTER IF WE WERE ADVISED THERE WAS A $20 COST IN FITTING THE D#MN THINGS IN FRONT SEATS!!! HAD I KNOWN I WOULD NOT HAVE PURCHASED. leaves a nasty taste in the mouth!!! Show details
Hi Andrew, Thank you for your feedback. We have… Read more
Saurav at Supercheap Auto Belconnen was super helpful in sourcing the right wiper blades for my car, and a cabin filter for the air-conditioning unit in my daughter's car. Show details · 1
I made a SPO and they gave a timeframe of 3-5 days. My order still hasn’t been delivered. My question is why give a specific timeframe if it’s going to take 1-2 weeks. I’ve seen other reviews of customers saying the same thing. Poor experience.
Hi there, For this particular enquiry, we would… Read more
I put my vehicle into "My Garage" search for a car battery and all that show up don't fit. So the system turns off my car. A national chain and you don't have a battery for my vehicle type. Just a wholesaler for Chinese imports
Hi there, For this particular enquiry, we would… Read more
My friend went to Supercheap Auto in Harbour Town for wiper blades this morning. The sales assistant asked if he would like them fitted. There was no mention of a fee for this service. My friend (who recently changed his own alternator) thought it was complimentary and accepted the offer. He went to pay and questioned the price being over $30.… Read more
He was told a $7 charge for the fitting had been added. Not wanting to make a scene he paid and left. He would have fit them himself if he had known. This seems a misleading practice.
Hi, We are very sorry to hear of your… Read more
Albury Supercheap Auto - I asked for help with windscreen wipers and was told to use the screen. I had a migraine so asked if someone could do it for me. I got a filthy look and a big sigh with a shake of the head from the guy as he got on his phone to ask for someone to help so I said "If it's too much trouble for you don't worry about it" and… Read more
started to walk out. The assistant then said "yeah, keep walking out" so I told him his attitude sucked and he was a crap. Now in my defense, He was definitely being a crap and I really didn't do anything wrong to start all this off.
Hi Brad, We are very sorry to hear of your… Read more (+1 reply)
Hello visited the young store this morning wasn’t sure what I needed mark helped me with my issue and in no time it was sorted what a man!! He was on the ball more super cheap auto shops should learn from him. Show 3 replies
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Hi , We are very sorry to hear of your experience… Read more