Beware of upselling.
Purchased a battery online. On collecting from store was told item was not recommended for vehicle and needed to upgrade as per computers advice. On doing own research (RACV), vehicle needed 500-600cca battery as first purchased not the recommended 720cca I upgraded to. Was inconvenienced and wasted time by accepting wrong advice. Won't be so gullible next time. Staff helpful but rely on computer not knowledge and experience. Know your own vehicle.
Went to Deeragun supercheap auto and was welcomed as soon as I walked in. The staff were very helpful and easy to talk to and guided me through all the products till we found what was right for me . Excellent customer service and would highly recommend people to listen to there advice.
Very happy with fitting.
Being a headlight fanatic, turning headlights on 1 hour before sunset etc.... i realised a headlight globe had blown, went to the nearest store, $10 fitting, $10 globe,($20) all within 5 mins. Thanks Kotara store. Didn't get guys name but very helpfull!
3 days before warranty end our Supercheap battery failed and no replacement even with RACQ printout. Warranty a sham
After 3 days of consultation with Supercheap and Century our battery under still under warranty failed. Result was RACQ came printed result, Supercheap disputed. No battery replacement on long weekend. 18 month warranty seems a waste of time.
Terrible customer service
I was in the Ipswich store for 10 minutes looking around for items for my car and none of the workers approached me to offer their help. They all seemed more concerned talking to themselves or pretending to look busy. So I didn't purchase anything and never going in there ever again.
- Physical Store
- Verified customer
Poor service at Taree store
Went into Taree store yesterday to buy a dashcam, an approx. $250 purchase. You'd think it would be worth some reasonable assistance from the Customer Service Officer (CSO). We spent 15 minutes examining the displays on our own and picked out our device of choice. Called the CSO to select item from locked cabinet. Couldn't find item and indicated he would check out the back. Came back and said item was discontinued. We then started discussing some other options. After a short discussion he advised that he hadn't heard our question because someo...ne was talking to him through his earpiece, and asked for the question to be repeated. During the further discussion he locked the cabinet so we couldn't examine the other options available. A tradie 'mate' then walked up to him and said he would see him down the back shortly. The CSO's interest in us then deteriorated to such a point that we said we would leave it, thanks. We then went down the road to Autobahn, where we received excellent service and purchased a Uniden unit for $229.
Poor Service Cockburn Store
Went to get some touch up paint and a employee was so rude to me, he must have been having a real bad day. Contacted head office and put in a complaint.
Very satisfied with level of support
I've been a customer of Supercheap for some time and am quite satisfied with the level of service received when using online store in conjunction with staff support in local store outlet.
There's been some hiccups along the way , usually with sale items and website not working fluidly, however issues usually get sorted out along the way.
Worst staff and service ever! Supercheap auto Munno para -
Very rude staff, I could only see 4 women at the counter chatting to themselves when I walked in and asked to help. I needed a front headlight bulb and I was just pointed to the isle and told to find it there. Once in the isle another lady told me she thinks this is the globe as that's what the booklet she had said but was not sure. I asked if someone can help me get the old globe out as I tried and wasnt able to.. she said 'yea but it's $10
fee' . Umm what?
I just said no thanks and went to the front counter to pay. I paid $20 for the globe a...
Excellent service Jasmine from Campbelltown store
I went in to super cheap campbelltown yesterday. After 3 things. Spark plug for my Chinese quad bike, thermostat for my hilux, driving bulb for my triton.
Was waiting at service desk when I was noticed by a worker called Jasmine and she asked if she could help.
She went straight on computer and let me know, no thermostat in store, so she ordered one in for me, (which came today)..
She look up for globe and found it quickly, and then the spark plug which took a bit longer cause it was Chinese and had to find matching NGK spark plug and got me b...
service is very poor warranty useless took back a camera they cant do anything as its the weekend
not the first time i have had problems with them staff are porly trained
- Online Store
- Verified customer
Always great to deal with, solved my ordering issue promptly!
I've been dealing with Supercheap for some years now as I like the huge range they have and the really good specials. I normally order online to take advantage of specials and select pickup from the store closest to me. I've always found the orders get picked super fast, and notification it's ready for pickup is usually very shortly after the store opens for the day. I've also always found the staff polite, friendly, and very helpful on every occasion!
I think a lot of other businesses could take a leaf out of their page when it comes to custo...mer service. I recently had an issue where I discovered a credit I had was going to expire at midnight Friday that night, so promptly placed an order, however, the credit got swallowed up by the system when I inadvertently placed, and then changed an order after applying the credit just before. To Supercheaps credit, I emailed support, and rung through Sat morning to try and recover it. The online accounts staff, on a Saturday, had it fixed and I was able to complete the original order and picked up the order around an hour later. I couldn't be happier with the response, and service from Supercheap. I would consider them a great company to deal with, extremely prompt and professional at all times. The lady at the Dandenong store (really sorry, don't know your name) deserves special mention, as I've found her to be especially helpful and polite every time I've been there, not a misery guts like a lot of people can be.
Good value, Convenient, Helpful Auto Parts
The Bowen Qld Store has a wide range of parts and accessories for most of your car needs. The staff are friendly and helpful and generally knowledgeable. Pricing is generally good (better than the other car parts place in town, which is geared more to the trade), and the SCA own brand products are always good quality, and at least equal to the premium brands, at a lower price. Quite frequent specials, which are worth looking out for. Some of the smaller "convenience packed" eg: blister packed items, like fastenings, clips, etc, are way overpric...ed - better to go to a hardware store if you can. But they are almost always open, so if you are doing a job on the weekend, for example, and you need it, you pays the price. But some hand-tools and power tools are very reasonable. I have an issue with the SCA stocking policy: Being a small store, they could have a wider range of products, regularly re-stocked (they are on a major trunk road, with carriers going past the door all the time). Instead they receive pallet-loads with maybe two months supply of items that may take days to unload and take up shelf space. This then causes problems with updating price labelling, which can get a bit annoying for the customer. If a product runs out, it may be ages before it is re-stocked. I am sure a more imaginative and pro-active corporate carrier / stocking policy would be more cost effective and more convenient for the customers (and staff). The rewards scheme is not like the norm... you don't earn points when you shop. But you do get credits to spend if something you buy is discounted in their next round of specials, which occur frequently. Always nice to get an email from someone saying they have sent you money to spend in-store. But bear in mind, the credits expire at the end of each month. Overall, a great outlet - great service and convenience. And if there is a problem with any item you buy, they will sort it out without any quibble. Furthermore, if you are passing through town, and they don't have a particular item they will check on their system, so that you can get it at another branch, of which there are many.
Bought car battery that was suggested by manager , 10 months later battery no longer works .
Battery installed was wrong one for our car , a very expensive mistake by large company
Great products and friendly, professional service
I went to SCA in Noosaville for new and brighter halogen driving lights. I not only found the right globes at a great price, but had them installed for $15 by a friendly, knowledgeable employee. Join their ClubPlus for even better price deals on a huge range of automotive products.
- Physical Store
- Verified customer
GATOR DASH CAM PROBLEM
Visited Jindalee Qld store a couple of weeks ago after experiencing problems with my Gator dashcam. Spoke with Nick and after he had spent considerable time endeavouring to rectify the GPS recording it was decided to return the device to Gator. Upon return we were still no better off, so Nick swapped it for another Gator (different model). Nick spent a further half hour explaining the operation of the camera.
I could not have asked for better assistance, and I must say that Nick is extremely professional, knowledgable, and helpful . he would be an asset to any employer. Supercheap you are very fortunate to have Nick in your employment. It would be very remiss of me not to express my appreciation to all staff members at Jindalee.
Totally wonderful. :-) :-)
I brought a NanoCam Plus in July 2019 at Stones Corner, it was faulty on taking it back to the store I brought it from, they never had one to exchange so recommended go to another store..I went to MacGregor (new store) and asked to see the Manager, there I met Jess (Jessica) explaining what going on with my dash cam and looking at what evidence I had, determined that it was faulty... The store didn’t have another unit either so I opted for the Gator barrel model,I’m very happy with.
“My experience was fabulous not a hassle at all, Jess is a gre...
Worst online shopping experience ever
Crap service and phone support. Store and online team blaming each other for not having product which was listed on website. Very rude staff not willing to help or listen.
Terrible online customer service
I purchased over 700 dollars worth of car stereo equipment and never recieved the headunit. Emailed them and they said they would file a dispute with the shipping company and resend it. Cool. 15 days later no headunit or update so i email the AGAIN. No response at all so after a week I went into my local store (nambour qld). Bloke was absolutely lovely, apologized and called them up. I got a refund theough bank. He saod comeback in and i will get 30% off. Ok sweet i think! Come back few days later and different manager and she says that she can...t do it at the same price as the other manager who said he would do the 30% off on top of the current sale price. Mind you I have been waiting over a month for this headunit. And been messed around profusely. So I said stuff yous and i went to autobarn and got it for cheaper than her price. Fix your online customer service! I got 0 responses from 4 different emails! Supercheap upu have lost a valued customer!
MICHAEL FROM SANDOWN
I walked in and out within ten minutes with everything I had needed to be done, done.
Michael from the Sandown store was very polite and well mannered. Did his job with a smile and did the extra 1%’s without being asked.
Fantastic customer service!!
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Questions & Answers
Do you guys sell blinker fluid coz my blinkers are not working properly.
How much deposit to order in parts
Didn’t ask me for a deposit but save yourself aggravation and give online ordering from Supercheap a miss. Their customer support is rubbish and they are as slow as a wet week. Took them nine days to send me a coolant hose, after five days I asked when I might get it and all I got was we are waiting for the supplier. No initiative from Supercheap to ring the supplier and ask. I’m amazed they’re still in business
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