Excessive late fees
The company really went out of the way to help me when I needed storage and have had a pod with them for 2yrs+ now. My only issue is the very excessive $35 late fee. You're penalised within 7 days. Even the big telcos give more grace than that.
20 questions anyone??
I needed new wipers and there wasn't the usual informative touch screen video or parts book in this area of the store (Wynnum West). I asked the counter staff for help and they recommended a cheap option which I wasn't interested in. I went out to the car and removed the wipers and returned. The second staff member made the same offer and I had to insist on a whole replacement option. Sorted, and they fitted them for $5.
I asked for a car deodoriser and then came the 20questions WOW! what a saga just to purchase car deodoriser!
I left amazed at the massive selection of different flavours / scents / colours / applications.
No idea of customer relations
We stored furniture for a pensioner relative when she had to go to age care. 6 months afterwards they tried to put the fees up by 10%. Later when we were a week late in paying (she is a pensioner!) they wacked a $35.00 penalty on, told us the storage was locked up and wouldn't be opened until the ''penalties'' were paid. Not even a reminder call or email.
Front line staff are very pleasant and helpful but can't say the same about the management. Will never use them again.
These guys are the best. Saving so much money with them.
Used to have my stuff at a Storage King in Brisbane. But it was costing me an arm and a leg. Heard about this new type of storage service and thought I would check it out. Got one box with them to test the waters. Picked the stuff up and packed the box in no time without any hassle. After the ease of moving the first box I decided to move over everything I had in storage to Super Cheap Storage. Best decision I have made all year. One of those things you kinda regret not doing sooner. Saving a lot more with these guys than the traditional storage facilities.
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