SuperPharmacyPlus

Postage takes over 2 weeks, buy from overseas, it's cheaper and faster

Ordered my item on a Wednesday at midday and Australia Post didn't get the item until 2 days later. A week later still have not received the item.

SCAMM – took my money TWICE but website doesn't work properly so didn't process the order - takes days for a reply - SCAM SCAM SCAM Show details

Poor service – Ordered product 6 days ago and paid for express shipping. Have not received order or tracking information . Have emailed company twice and submitted online enquiry form and not heard anything . There is no phone number I can use to speak to someone . I would not use this company again. Show details

Decent prices, poor communication, poor quality product, slow order processing, untrustworthy – Competitive prices (only if the products you receive are in good condition), unethical, inefficient. At least some of their prices are competitive. That is if you get the ordered products in good condition. Unethically sent me an effectively "expired" product. They sent me a product that would not survive the postal journey in good condition. … Read more

I placed an online order for a perishable product that could not go below 25degrees celsius with instructions to cancel the order if it would exceed 25 degrees in the postal journey. I followed this up with an email for them to cancel the order when I noticed the weather was going to exceed this temperature. I got an email reply saying they were confused. They then sent it anyway subjecting the product to temperatures above 25 resulting in an inactive product. I emailed and called them to organise a refund for this now inactive useless product I had received. The person I spoke to on the phone said nonsensically that I had to contact the product's company then and when I said it wasn't that company's error it was Superpharmacyplus's for subjecting it to conditions the company instructed would make it inactive, she just said I had to email that is all and hung up the phone.

Shipping time is slow. It was nearly a week from getting my order that they actually shipped it.

Update: when I wrote the above review it was held in mediation. SuperPharmacyPlus emailed me to resolve. They said they would refund and to return the product. I asked if I should cut through/damage the packaging so they could not be resold seeing as expired. They said no BioGaia wants them back to SuperPharmacyPlus intact. BioGaia contacted denied this. SuperPharmacyPlus said now it was actually their policy to be returned the items with packaging intact. My suspicion: they will try to resell these items to someone else. Selling off products, unethical. Untrustworthy chemist.

Excellent service – It's rare these days to get quality service but when the service is exceptional it needs to be acknowledged. Shannon from HealthyLife Pharmacy Adelaide (also referred to as Super Pharmacy) was fantastic. With the help of a guy called Ross from HealthyLife Sydney, she arranged to transfer medication from Sydney within a couple of days. Both Shannon and Ross were extremely helpful and so quick to satisfy my need. Show details ·  1

no trouble with order etc – happy with service , delivery was fast and reliuable, woulld recommend your company

Very positive – The product was exactly what I need and very well priced Show details

online ordering – my order was received,processed and despatched in a very timely matter.it was received by me in less than a week.am impressed with the service.

Thoroughly Recommend this Company – Very helpful staff especially Jules. Prices were significantly cheaper than elsewhere. Thoroughly recommend especially for mobility aids. From their very large range I purchased a manual wheel chair for my mother in law. Show details

Excellent shopping experience – Great range of well priced products. Easy & fast website to navigate. Prompt delivery. Second time I've purchased from them and I 'm impressed.

Great Prices! – Great prices and fast delivery, would highly recommend. Other chemists charge so much more.

Good Company to Purchase From – great service & quick shipping - many thanks. I will be returning

good service – Fast efficient service and competitive prices good range of choice Show details

Good communication – Although the product we ordered was incorrectly supplied Super Pharmacy was very efficient in supplying information to return the item at their cost and supply the correct product. Although initially upset, they retrieved the situation through good communication. Show details ·  1

Consistent good service – I have purchased from SuperPharmacyPlus on a number of occasions and was able to find the product I needed on this site, whereas other similar sites did not stock my product. I was able to purchase the product reasonable price that was quite competitive with other sites. It wasn't difficult to find what I was looking for and processing of my order was prompt. Show reply

Will not use again – After receiving several unsolicited emails from this company, I decided to order a pair of Archline Orthotic Slippers on 30 March 24 and was looking forward to their arrival. They state on their website that the orders are dispatched within 2-3 working days. As of 4 April I had heard nothing further so I contacted the company via their query form.… Read more

I received a timely reply stating they would follow it up and get back to me. When they did get back to me it was to let me know their supplier (news to me) was out of stock and didn't know when they'd be back in and gave me a refund. I don't have any problem with their contact once I had contacted them but had I not been in touch with them I'd be none the wiser. I've now ordered a pair from a more reliable source and will not use this company again.

Think before dealing with SuperPharmacy Plus – Ordered online paid total $34.50. $26.50 + $8. shipping GST. Delivery took from 6/11/23 till 21/11/23. returned 22/11/23. They refunded $10.19 so charging $16.31 for return of VERY SMALL unopened box. My advice is ‘Do not deal with this company, there are plenty of online honest pharmacies tochood from. Show details

HORRIBLE TO DEAL WITH – I paid in advance about $600 worth of goods which never arrived. After much argument they agreed to refund the cost of the goods, but insist that I pay the $40 postage charge, even though I never received anything! They are a ripoff.. stay well clear of them.

serious problem with delivery product. Too many subcontractors who then subcontract again to someone else – Terrible service. Serious problem with delivering which is subcontracted to Seddle. Seddlel than subcontracts to CourierPlease. Place my order 7/11/2022. Have not received product after 3 weeks. Instead of addressing the problem SuperpharmacyPlus is asking me to refer to Seddle. Seddle than refers me to CourierPlease Show details

Not a bad experience, honest guys – Placed an order for 3 items, received 2 of them, was told that the 3rd item is on its way directly from the supplier, but did not receive it for 2 weeks. Kept following up with the online team until they realised the order never reached the supplier in the first place. Was issued a refund promptly, so all good. Show details ·  1

Excellent service – SuperPharmacyPlus was the only store available who had stock of my diabetic supplies. Great service and speed Show reply

Terrible service – I was promised if I placed the order while I was on the phone my order would leave today by 2pm didn't happen. I checked later that day the order was still in processing, so I called spoke with [Name Removed] very rude person. He stated we do not promise deliver processing time we process over 100 orders a day so sorry. Very rude man and zero… Read more

customer service my order was a single item at over $475 paying for express postage. Shocking customer service. I have now cancelled to order however still have not received a return.