Supps R Us

Don’t buy from them took 1 month to get my order and then when it arrived was missing 2 supps emailed them and i didn’t video it but sent the weight of the parcel ect which should flagged that 2 containers were missing and didn’t believe me. Save your money and time don’t buy from them

Ordered two tubs of Mad Science Pre-workout, including paying for the Easy Protection which the automatically add on. One of the tubs had the protective seal removed and had spilled into the delivery bag. Sadly when opening I didnt assume this… Read more

would have happened so didnt video myself opening it for proof. Obviously this company didn't believe me without proof of the delivery bag so refused to exchange/refund. Well priced and reasonable delivery time, terrible customer service considering the one product is faulty and I paid for the extra protection.

Frustrating Experience with Stock Issues and Communication – I had high hopes for my first order, but unfortunately, it will also be my last. I placed a large order, including two of the same product that ended up being out of stock. While I appreciated the $80 gift voucher offered as compensation, it became clear that this was instead of receiving the two items I wanted (totalling around $135). After… Read more

several emails seeking clarification, I learned that those products wouldn’t be shipped at all. This process involved too much back-and-forth with multiple representatives, leading to a lot of confusion and frustration.

On a positive note, the rest of my order arrived promptly. However, the hassle of dealing with the stock issue and the disjointed customer service has left me hesitant to shop here again. I’d prefer to avoid the stress of similar experiences in the future.

Fantastic service – Amazing service when resolving an issue with an order. Fixed the problem without a hassle and left one happy customer. I found the online chat was much quicker then using emails as they sometimes went to junk file which made the initial process slow. When I found the online chat it was resolved in minutes! Amazing work guys!! Thanks again

Excellent service – I personally want to tell all the community that I just love supps r u I did my order and recieved it in a couple of days I will continue to by bulk plze do buy off this company and keep it in our australia im just beside my self with happiness this company cares and deliver your very important product the bars are to die for thanx to maxines burn bars one in a million x

Amazing couldn’t recommend enough – Super fast, amazing customer service and shipping! Couldn’t recommend them enough. They also had natural pre workout and fat burners available that are keto approved and Great deals. Also received a free shaker :)

Something is seriously wrong with them! – First the good bit, without a doubt their prices are great! Thats where it ends. Placed an order on Saturday and the first email saying the order had been shipped on Tuesday arvo, but the package in aus post never showed the parcel being picked up or on the way. After 10 days with no update, called to follow up, this time other order placed with… Read more

express shipping - which just means wait 48 hours for it to be sent via auspost to show that a label has been generated. Parcel still unsent in their warehouse. Inspite of all the drama, i wish there was some communication and a better action plan, rather than Auspost, i guess it's the broken warehouse management issue, maybe they cut down on marketing cost and spend a little fixing that to get a better experience for the customers.

Poor communication – UPDATE: item did arrive within 2 weeks however no communication from SuppsRUs to inform that it was actually shipped and no tracking updates etc and no response to my emails over that period querying my order. Order remains on their website listed as pending. So have improved to 3 stars. Still wouldn't reorder Purchased a small container of… Read more

preworkout. Free shipping and same day dispatch seemed ideal. 8 days later still haven't received a shipping update and when I contacted customer service they said there was a backlog and they apologised. There was no recent massive sale or anything to overwhelm the system. No compensation offered. Won't be using this company again, should have just gone down to the shops.

Extremely terrible customer service and product – Terrible customer service. Firstly the delivery we pay for was extremely slow then I noticed the product tasted terrible and I checked the sachets it was out of date so I contacted them via email. The email I received back was extremely rude and unprofessional not wanting to listen to a paying customer but trying to justify their slack delivery… Read more

service telling me it was received in the suggested time, with offensive explanation marks after every sentence...i actually know when it was received, but I just took it as okay well customer service isn't a priority on the list obviously. They offered a refund or replacement so I asked for a replacement. Two days later I get another email saying the product was stamped incorrectly but the box has the correct date, so the product is ok, lol. They then went on to offer me 10% off or I can send the item back for a return lol ahh no thank I will be spending my money at more reputable companies like nutrition warehouse. Good luck with that don’t waste your time.

Fast postage and great deals – Great deals at great prices and postage is quick. Wide range of quality products and hardly ever out of stock. They have a wide variety of vegan and gluten free products

AWSOME – Fantastic way to browse, buy the products I’m looking for and living in the country it’s great having my products delivered to the local post office Makes getting what I want so much easier

Excellent Service, All Areas – Their web site is easy to use. They have an excellent range of products, especially Optimum Nutrition. Delivery items are always well packed and arrive very quickly. Finally, customers service is brilliant.

Great in-store and online team – My girlfriend went to one of their stores and found them to be very well informed and helpful. I ordered some stuff online and it arrived quickly. When I emailed to let them know that one of the items was missing they send a new one out straight away and included some extras free of charge - excellent customer service

So efficient – Website was very easy and efficient - excellent ergonomics Greeted with an opportunity to win a discount or free item with my purchase Overall the service was pleasant and smooth

Fantastic! – Supps R Us is fantastic! Great navigation and you can always find what you're looking for. The prices are usually cheaper than other supplement websites. I love how you can buy products that are soon to be expired at a cheaper cost. Their delivery is great, I've never had any issues receiving my package. It's awesome how you also receive a free magazine and other products if you purchase over a certain amount as well.

Great Service – Im a first time customer and found the online store easy to navigate and process order. The delivery time was awesome. I ordered on Wednesday afternoon just before the cut off time and received interstate on the Friday morning. The bonus free shipping, free gifts and well in date products will keep me coming back for more.  Show reply

Massive online selection, held up by slow delivery times. — UPDATE – *UPDATED REVIEW* I feel it's fair to update this review as the company seems to be under new management. I've felt the improvements— at least on the online side of things (my main source purchases). Their same day delivery option will probably never return, it's been replaced by a much more expensive express delivery. Which is probably fair… Read more ·  1

anyway for what it was offering. The biggest leap of improvement however has been processing times. It's not on par with many online stores and no longer takes upwards of a week just to process the order. Now offering "Same day dispatch before 3pm" which is wildly better and more reliable than before.

Prices are also typically lower than other online retailers by at least $5-10. Every so often they offer some great bundles, which is what tempted me back.

All in all, I'm glad their online services are finally functioning properly. Without the long wait times and lack of stock. Sure, they won't always have stock, but at least they usually have stock. Some other online supplement warehouses seem to be perpetually out of stock of certain things. I hope they continue their good work and look forward to any future improvements to their online services. Keep it up guys.

*Past Review*

One of the first supplement stores I used. Had a wide selection and variety of brands some other stores don’t stock. Was great when they had same day metro delivery, but that service was recently scrapped. I resorted back to their normal delivery and was appalled at how slow the company is to process orders. Painfully slow. The last order made will be my last. I like to stock up monthly, but these guys keep throwing my supplement timing off. I’ve had to go days with nothing while I wait on long inconsistent processing times. Initially a great service, marred by terrible delivery wait times.

I will add however their customer service team have always been super communicative and friendly when I’ve had to deal with swapped stock or delayed times in the past. But having to wait nearly a week JUST for processing alone is both surprising and inconvenient.

Bad service – Took a week to be delivered when i live local in Melbourne then they sent me the wrong size shirt when i requested large won't be ordering here again considering other supplement stores deliver the next day and the only reason I got the stack was for the free shirt that is too small.

Terrible – Frequent shopper at SUPPS R US. Over time get more & more disappointed. Essendon store has minimal variety & the last time I went there they had about two shelves full of products a month out from Christmas. Forced to order online, the delivery took 9 days & I live within 50 minutes of the SUPPS depot. Recommend, Nutrition Warehouse! Greater variety, Same day dispatch = fast delivery!!

Delivery time is a disgrace – Ordered my products on the 11th Oct, its the 19th and still have not been delivered. The tracker they provide estimates delivery on the 24th. This is unexceptable after spending over $150. Will never buy from Supps r us again!!!

Absolute Disgrace – What a absolute disgrace your shipping is especially for it being paid shipping and in Australia! Been waiting over 2 weeks! Shipping from America when buying shoes is always FREE and arrives in 3 days...

pretty good – Shipping was ok and the product i ordered was great and really well priced. Supps only had one of the product that i ordered but i was advised before shipment and refunded. I was not offered a full refund tho, as in cancel the entire order . I was offered only a (very straight forward) :) refund for the product they did not have or an option… Read more

to use those funds to purchase any other item they had in stock.

As i didn't want any other product i was left having to pay the shipping for one item only.

Still was a great price but added cost.

Would shop here again for sure.

Delivery wayyyy to slow – I ordered on the 18th of june and it is now the 28th of june and i still havent recieved it yet. Nowhere did it say when i ordered that it would take so long, no transparency

Delivery so slow being in the same state – I ordered protein on the 17th... it's the 24th and I still haven't got it. Being in the same state as suppsrus... I've received stuff from overseas faster than this...

I love buying from Supps R Us – The products are all sold at a fair price and the deliveries always come on time. I always recommend this site to my friends and family.