SureSave Travel Insurance - Basic Plan

Wast of money for insurance – Don’t wast your money on this insurance company I had travel insurance in sept last year when covid start our trip was cancelled I put in a claim and was knocked back luckily my sister had insurance with another company and they paid her out so I would look around and never go through this company Show details

No Compassion - No Telephone Communication & Lots of Excuses from every man & his dog from this company – I am starting to agree with other reviews about no payouts and communication.Just days before we was going on a trip to New Zealand my father became ill, hence passed away in the first week that we would of been away, funeral on the day that we was meant to come back. This claim is now into the sixth month with excuse after excuse even tho they… Read more

have the documents more than once.no one will call me back even tho it was promised two times in 48 hrs,it is now two months ago.Beware if booking a trip from RACT and using Suresave insurance you might not be covered

No cover for cancelled airline route (before COVID-19) – I have been exchanging emails for four months with Sure Save. I put forward a claim for the cost of new flights after our airline ceased all flights to Australia (prior to COVID) while we were overseas. I had no other option to be able to return home other then purchasing a new flight. Sure Save have stated they are rejecting my claim because I… Read more

didn’t purchase an alternative flight with a six hour delay from my original flight. Instead I purchased the cheapest flight I could, as close to the original flight as possible. This is what is suggested by Sure Save.

What an illogical technicality. My airline cancelled my flight because they cancelled the route entirely. I had no support to find an alternative flight. To ensure I could return home I booked what was available. I trusted that my travel insurance would offer protection in this scenario.

Not sure about SureSave – Whilst our claim was handled fairly quickly, we weren't happy with the outcome. As travellers we aren't always aware of all things that might go wrong. Taking out insurance for overseas travel, is supposed to give us peace of mind. So it was a shock and disappointment to find we weren't covered for insolvency of wholesale accommodation provider… Read more

used by our travel agent. We paid more than we budgeted for on this recent holiday which was supposed to be fun and relaxing but instead was marred by problems we did not foresee. We trusted our insurer Sure Save to protect us. We haven't saved anything by using them. But they sure did save by not compensating us. This was the first time we used Sure Save but it's likely we won't be doing so again.

Terrible service – Its been three months since I lodged my claim I still awaiting a resolution. Over this time: - they changed my claim number without telling me - theyve lost emails I sent - theyve not been in touch within time frames theyve advised - theyve not returned phone calls - theyve not returned my most recent complaint phone call They have provided a terrible service. At the very least they should return phone calls and let me know what the hold up is. Show details

Terrible - don't touch them – We took 3 policies for our family of 8 when we booked a holiday to Solomons. Three weeks before Qantas/Air Solomon with drew the flight back from Honiara. We had to leave a day earlier (losing a night paid for at the resort) and QF could only get us to Brisbane that night - we had to overnight in airport hotel Brisbane before flight to Melbourne… Read more

next morning. At the time the agent (who sold us the policies) said the lost night and airport overnight would be covered by Sure.

This is how my policy reads >

.```2 Your flight, other transport or overnight tour is cancelled or rescheduled before your trip starts

Cancellation costs

Chosen Limit for Cancellation Related

Expenses````

They /Cerbus are DENYING the entire 3 claims - stating `change of schedule not covered`

Shocking

I wish I had read these other reviews before paying for these policies -

- go elsewhere