SureSave Travel Insurance - Domestic Plan
Verified3 reviews
Profiteering from coronavirus – Suresave have in effect have a cancelled policy - by them through the pandemic clause and then through government action they are no risk of a claim of any sort. Yet their position is that they should not refund premium even though they are offering no cover and are at no risk. Here is my conversation.... Why would it only be about cooling off period? You have no insured risk due to epidemic catch all clause. I can’t cancel due to other reasons as cruise is not on. I can’t get sick on cruise as it is not on. I can’t have travel problems as we can’t travel I can’t lose any luggage as we can’t travel.
For you to be able to keep premium, when you are accepting no risk ....would seem to be at best unconscionable conduct.
I will advise the ACCC etc of your starting position. Ours will not be only case.
Neil
On Mar 23, 2020, at 10:17 AM, "info@suresave.com.au" <info@suresave.com.au> wrote:
WN logo Hi Neil,
Thanks for contacting us at SureSave! My name is Xxxx. and I am part of the customer service team.
We’re sorry that your travel plans have been cancelled and understand you now wish to cancel your travel insurance policy. We have to check whether your policy is within cooling-off period and eligible for refund.
If you have any further questions please do not hesitate to contact us.
Kind regards
- Destination: Australia
- Claim Made: No
Poor behaviour – Suresave are trying to keep premiums for travel insurance for travel that is no longer possible due to pandemic which has in effect been voided by pandemic. They are carrying no risk for cancellation, illness from other causes, travel delays, lost luggage but want to keep the premium while not being at risk for any claim. This is unconscionable conduct.
- Destination: Australia
- Claim Made: No
- Insurance Cover For: Adult
So are you refunding my premium as you are no longer insuring me? Or will you do so to avoid bad media? Your email asked for the same info as before. It was only because I set the consumer affairs mob on you that I got my money back.
Great Insurance – I liked the content of the policy. It was easy to set up before my trip. The train staff were very helpful at all times and nothing was too much trouble.
- Insurance claim made: No
Hi Mark, thanks for the feedback - will certainly pass on your kind words to the team. Great to hear you were pleased with our policy - our PDS definitely includes a broad range of cover, presented in a user-friendly way. Hope to hear from you before your next adventure!
Elenor, Customer Experience
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Hi Neil, Thanks for your patience during this time of unprecedented global events. We are experiencing large volumes of enquiries due to coronavirus (COVID-19) and are doing our best to support all of our customers.
I understand that you may have been waiting some time to hear from us I’m sorry for the delay but I’m here for you now.
Regarding refund your travel insurance premium due to COVID-19, i'll send you a private message to get a few more details so I can look into this for you.
For more information on how coronavirus (COVID-19) affects your policy, please click here:
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As this is a constantly evolving situation we recommend you continue to visit our website for the latest information.
Stay safe,
Brenden