This is the retail formula you get when a private equity fund owns your business, absolutely no useful customer service whatsoever and a bait and switch sales tactic, don't waste your time with these pathetic jokers, go elsewhere, don't say you weren't warned.
Ordering online easy, but no customer service
Ordering online was easy, shipped quickly. Only problem is one of my hydro flasks was delivered damaged. Sent them 2 emails over the last 2 weeks showing them the damage and no response. At all.
Disappointed as shipping is fast but if you have a problem don’t expect a resolution. Won’t order again because of this issue
No refund on returned item
Bought two hats before Christmas. One hat receceived out of stock on other. Returned the hat with promise of refund. One month on No Refund received
I returned a shirt through a physical store after buying online . Contacted the online store several via email no response contacted the store that it was returned to only to be told it could take 30 days to receive a refund. Won't be buying from them again. Very disappointed!!!
Zero Customer Service Response
How can a store this big operate with zero customer service? I have emailed them 3 times since the beginning of December and sent messages on social media and have been completely ignored. What is the point of having a returns policy if customers are unable to contact them to return items? I would seriously think twice about ordering from this company.
Zero customer service
I'm sorry to say that your approach to customer care is appalling. My elderly father purchased me a top for Christmas from your Warriewood store. He lives in Newport in Sydney, and is now in lockdown. The top is the wrong size, but still has the tags attached, so I thought an exchange would be an easy thing. How wrong I was! Firstly, despite what your website said, your Chatswood store was not open on New Years Day. Wasted trip number one. So today we return, only to be told that I can't exchange the top without the receipt. I can't get...the receipt from my father, as he's in Newport in lockdown. He doesn't have a smartphone, in fact he can hardly operate a mobile phone, and so getting him to photograph and text the receipt through is not an option. I explained that we live over 500km away, near Coffs Harbour, where there are no nearby stores, so even if I could get him to post me the receipt, I would not be able to get to a store to do the exchange. The staff member in your Chatswood store had a 'too bad so sad' attitude. Wasted trip number two. I think, surely someone in another store has a more customer service oriented approach...so I ring Top Ryde. A nice guy answers the phone, and when I explain the situation, he says he's sure he can help me. So we drive to Top Ryde. Upon arrival he says he'll need to see the proof of purchase in your system. I tell him the date and approximate time of purchase, and he then tries to look it up, only to find that he can't see transactions for another store. I have my father on the phone, and he confirms the date and time of purchase. Not good enough it seems. Your staff member tries to ring head office to get a solution. Not open on the weekend. I explain that we are heading home tomorrow, and today is our last chance. Nope. Nothing he can do to help. Wasted trip number 3. All I want to do is change sizes!!! I then try and ring the Warriewood store, but of course because the Northern Beaches are in lockdown, there is no answer. The top is unworn and with the tags attached! Is it really that hard??? Even on your website it says online purchases need to be returned to store. Do I really have to travel a round trip of 1000km to change a top??? So what I'm left with is the option of phoning during 'office hours', and what solution you can come up with will be interesting to see. Surf Dive n Ski you get a big fat zero for customer service, and I will NEVER purchase from you again.
Worst company to deal with
Purchase date 28/11/2020 three towels, only after making a phonecall 17/12/2020 my online account was updated to out of stock. Very disappointed as these were Christmas presents and no communication whatsoever on there behalf, will NEVER try and purchase through them again!!!
- Online store
Online order items not delivered despite SDS marking the order as delivered
I ordered a number of backpacks from this store 4 in total and only 3 were sent and received. I have contacted Surf Dive n Ski 4 times now via email and no reply or order completed as paid for. Disgusting company to deal with steer clear of these guys online stores.
Surprised and stoked
After reading reviews For SDS I was sceptical and nervous about my purchases via the online site thinking ah $&@!.
Stoked surprise when my order arrived this morning( 2 days after ordering) and hard to get goods in OZ. Everything well packaged and all sizes true to boot even though let’s just say a body under construction.Great tracking and speedy delivery.
Although other reviews have been negative, I had a very pleasant experience. I placed my order and received it in two days. The products arrived and they are made with good quality material. All in all, I would definitely shop here again.
- Online store
Terrible customer service. Sent wrong size. No help fixing this. Waiting waiting waiting. False promises
Sent wrong shoes. Waiting over a week for help with refund. No replies to anything. Can’t return in a store that is 45 mins away anyway. Stuck with wrong size and no help. Never again.
Exceptional customer service
Please give Caitlin a pay rise. I have no idea if your company reviews these reviews but today the service from Caitlin at NorthLakes was just what I needed, with Caitlin going above & beyond to help me make my purchase using afterpay. Thanks
Worst online store ever
Frustrating and clunky online store!
Can’t checkout as guest, have to sign up with ridiculous password requirements.
Really wonder if they want online sales, this is one of the worst online stores I’ve used, their website designer needs to be sacked.
Do not buy a shirt from this store
I recently bought a shirt from this store that cost over $50 and within the first wash the colour of it completely started to fade off creating these big white stained spots all over it, it’s almost like the colour of the shirt was made by tie dye. And to top it off the fabric is complete crap, very thin and flimsy material that stresses within each wash. I'm very annoyed at this and almost feel like going back to have my money returned.
Amazing Staff, Amazing Products!
I have nothing but great words for most of their stores and their staff.
The staff are always happy, laughing and full of smiles and always offering help.
I was looking for something in particular and with the smallest description given the staff members found it straight away.
Found me the right sizing, offered great discounts, informed me off the new stock coming in and when it would arrive and even offered to hold one of the items aside when it arrived.
The items of clothing and brands they hold in store are fantastic, the clothing lasts, have never had issues.
- Surf Dive and Ski
This product is made of poor material and I don’t recommend purchasing it
I had purchased this item expecting good things, on the first occasion I had worn this item the developed a plastic whole, this was complete because they have been made of poor material as I had not come into contact with anything sharp. These shorts are of appalling quality and I don’t suggest buying them, upon refund request I was denied as it was my error, which was incorrect as it was in fact the such low quality of the shorts.
I can't believe I went back...
I have made several online purchases & shopped in store. I don't know why. I've priced things cheaper in other stores & their online ordering is TERRIBLE. The log in password is so hard to create or remember so I just check in as a guest. If you order several items prepare to wait weeks & receive one item at a time....and you have to be home to sign for them aswell! Also, I've had items cancelled days after I've paid because they aren't in stock...SO TAKE THE ITEM DOWN from the website ffs! One item was part of a birthday present which I then h...ad to go out & find another gift. An item has been cancelled in my most recent order & instead of getting a refund I've been charged more money!!! What the? without my knowledge or consent! And customer service takes days to reply. 'Were busy'....yep. I don't care anymore I won't be ordering online or purchasing in store. Just a warning to other customers that this has been my experience more than once. So surely not coincidence.
No exchanges nor refunds
Bought a pair of fleece and fabrics started falling off everywhere. Asked for an exchange and told this was a cheap brand. $80 discounted to $50.
I have bought fleece at $20 from Fila that were better than this and i got a refund when i showed them that the fabric was falling off.
Never again - surf dive and ski - rip off selling $10 fleece for $80.
Do not buy from online store
I purchased a skateboard through the online store, expecting to receive my item at least 3 days later. 5 days later when the status still said "Packing", I called the customer service line to find out what was going on only to be told quite bluntly that the item was sold out and I hadn't been informed due to "a high volume of orders".
why would you have an item available to purchase online that you do not have in stock. And why did I have to wait 5 days to find out & only after I inquired myself.
Ridiculous customer service for the online store, selling items they don't have. Do not buy from SDS online ever.
I wish I had read these reviews first before purchasing.
Horrible online store ever
Purchased watch on the weekend and money taken without telling us that there was no stock left and not refunding our money. Disgraceful !!!!
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Ugg Boots||Casual & Dress Shoes and Ugg Boots|
|Clothing Type||Activewear, Children, General / Everyday and Swimwear||Activewear, Children, General / Everyday and Swimwear|
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