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Surf Dive and Ski

Surf Dive and Ski

Online store, Physical store (See All)
1.9 from 31 reviews · View Statistics
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Reviews

1.9
31 reviews
Previous
Next

Terrible online experience with SDS!! Super slow delivery and very average customer service

published
Product Quality
4/5
Shipping
1/5
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Never received order?

published

Absolutely terrible customer service. Multiple emails and phone calls to no response for my order that was placed over 3 weeks ago. very disappointed as I spent a fair bit of money and still haven’t received my items.

Incentivised Review No
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Damian R.
Damian R.Sydney, NSW

Worst shopping experience

published
Customer Service
1/5
Incentivised Review No
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Sophie
Sophie
  • 4 reviews
  • 1 like

Slow shipping

published

I made an order with express shipping (1-2 days) to Melbourne metro and it took 8 full days to arrive. The order took 5 days to be processed and 3 days to ship. The website did not mention how long the processing time would be so the order took longer to arrive than I had expected. In comparison a package I bought at the same time from the UK with standard shipping only took 10 days to arrive.
As for the products they were perfect!

Product Quality
5/5
Shipping
2/5
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Leah
LeahWangaratta
  • 3 reviews

absolutely terrible customer service

published

I cancelled an order immediately after online purchase. Took so long to get back me then said there is ‘only a small window to cancel’ so they still sent the product out I didn’t want and I have to return it at my cost due to their back log of poor service

Incentivised Review No
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Andy
AndyGreater Melbourne (Inner), VIC

Won’t accept online returns in store

published

Won’t accept online returns in store when paying via PayPal or AfterPay.
We are in an age where these are payment methods. It’s not like these payment options are recent thing. Get a system that handles these returns/payment options. I know surf stores were big in the 2000’s, but common get with the times.

Product Quality
2/5
Shipping
4/5
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Steve
Steve
  • 2 reviews

very poor service

published

Easy to navigate the site , the range is great and the products are of a good quality.l saw a purchased a pair of thongs but as i was leaving the site i saw an even better pair of thong and purchased those as well and immediately cancelled my first order.Acouple of days went by and had not heard from as they said they were very busy. So i tried again by phone and Email and still no response.Then a week later the parcels arrived with the wrong colour thongs so i tried to contact them again for a third time.It has now been over a month and no reply.I have sent them back at my cost for a refund. This service is absolutely terrible and i will not shop here again. BE WAREY OF THIS SITE AND THERE SERVICE. 1 OUT OF 10

Incentivised Review No
Return Claim MadeYes
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Jana
JanaSydney, NSW

very fast and easy processing of my online order and its return

published

I have ordered a wetsuit. the delivery was super fast, had it 2 days later. as it did not fit me, I sent it back and also received the return notification just a few days later snd go the refund issued back on my account after a few days as well. super fast processing without any issued, I was impressed.

Product Quality
5/5
Shipping
5/5
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Max
MaxGosford
  • 5 reviews
  • 12 likes

Don't Bother

published

This is the retail formula you get when a private equity fund owns your business, absolutely no useful customer service whatsoever and a bait and switch sales tactic, don't waste your time with these pathetic jokers, go elsewhere, don't say you weren't warned.

Product Quality
1/5
Shipping
1/5
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Ash
AshPerth, WA
  • 3 reviews
  • 1 like

Ordering online easy, but no customer service

published

Ordering online was easy, shipped quickly. Only problem is one of my hydro flasks was delivered damaged. Sent them 2 emails over the last 2 weeks showing them the damage and no response. At all.
Disappointed as shipping is fast but if you have a problem don’t expect a resolution. Won’t order again because of this issue

Product Quality
3/5
Shipping
5/5
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Paula
PaulaMid North Coast, NSW
  • 2 reviews

No refund on returned item

published

Bought two hats before Christmas. One hat receceived out of stock on other. Returned the hat with promise of refund. One month on No Refund received

Incentivised Review No
Return Claim MadeYes
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Tel
TelSouth East Queensland, QLD
  • 3 reviews
  • 7 likes

Terrible returns

published

I returned a shirt through a physical store after buying online . Contacted the online store several via email no response contacted the store that it was returned to only to be told it could take 30 days to receive a refund. Won't be buying from them again. Very disappointed!!!

Product Quality
3/5
Incentivised Review No
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Zero Customer Service Response

published

How can a store this big operate with zero customer service? I have emailed them 3 times since the beginning of December and sent messages on social media and have been completely ignored. What is the point of having a returns policy if customers are unable to contact them to return items? I would seriously think twice about ordering from this company.

Incentivised Review No
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Nic42
Nic42Mid North Coast, NSW
  • 11 reviews
  • 15 likes

Zero customer service

published
Customer Service
1/5
Incentivised Review No
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Michelle
MichelleCentral, SA

Worst company to deal with

published

Purchase date 28/11/2020 three towels, only after making a phonecall 17/12/2020 my online account was updated to out of stock. Very disappointed as these were Christmas presents and no communication whatsoever on there behalf, will NEVER try and purchase through them again!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Rhonda S.
Rhonda S.asked
Online store

Billabong Aboriginal clothing

No answers
Catildra
Catildraasked
Surf Dive and Ski

What materials do they use ?

No answers

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Surf Dive and Ski

Details

Compare both Surf Dive and Ski
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPayAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Ugg BootsCasual & Dress Shoes and Ugg Boots
Clothing TypeActivewear, Children, General / Everyday and SwimwearActivewear, Children, General / Everyday and Swimwear
Compare both Surf Dive and Ski
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