Surf Dive and Ski

Visiting Melbourne store after purchasing shorts was told if I wanted a bag would have to purchase for three dollars as they don't have any paper bags and encourage people to bring them , I don't carry bags when working away it's just another way to pry money out of people won't go back as I can by the shorts online cheaper and don't need a bag Show details

I am very impressed with SDS after dealing with them on my last order. They contacted me about my mistake and rectified it for me. Good old fashioned service which is so unusual these days and unheard of online. They will be my one stop shop going forward. Thanks. Show details

I went to SDS store in Rundle Mall in Adelaide. I wanted to buy a couple of jumpers, the lady called “[Name Removed]” she said that was her name was very rude towards me. I asked her for a different colour and did not want to help. I don’t just window shop I am there because I want to purchase clothes. I walked out did not buy anything and will… Read more

not go back there again. The staff I encountered today will not care because if she doesn’t sell anything, she will still get paid for standing there and being rude to customer.

very fast and easy processing of my online order and its return – I have ordered a wetsuit. the delivery was super fast, had it 2 days later. as it did not fit me, I sent it back and also received the return notification just a few days later snd go the refund issued back on my account after a few days as well. super fast processing without any issued, I was impressed. Show details

Surprised and stoked – After reading reviews For SDS I was sceptical and nervous about my purchases via the online site thinking ah $&@!. Stoked surprise when my order arrived this morning( 2 days after ordering) and hard to get goods in OZ. Everything well packaged and all sizes true to boot even though let’s just say a body under construction.Great tracking and speedy delivery. Stoked customer. Show details

Very Happy – Although other reviews have been negative, I had a very pleasant experience. I placed my order and received it in two days. The products arrived and they are made with good quality material. All in all, I would definitely shop here again. Show details

Online service is absolutely zero. Regular customer instore buy will never buy from them again. Courier delivered to wrong address. Had to walk around my neighbourhood to identify the front door from the pic that was sent to me by the delivery guy. Gave them the address that parcel was delivered to. Still got the run around from Couriers Please and Surf, Dive and Ski. Had to get PayPal to request a refund instead.

Unsubscribing is impossible – Unsubscribing is impossible I've reported this sds website to the ACCC for not honouring the customers choice to unsubscribe. Its illegal and like woolworths found out comes with a hefty fine.

Stated 2 day delivery! – Wish I had read these reviews before ordering. I ordered on the pretense that the product was in a store in Fremantle and being delivered from there. I live in Perth area.It stated they had the product and it would take 2 days for delivery. I now discover it is coming from the Eastern states and may arrive on 22 Dec. Its been coming since the… Read more

14th now 6days past. If it doesnt arrive then a xmas gift not given. There should be more clarity on this issue.

ABSOLUTLEY APPALLING SERVICE – ORDERD ONLINE 7th December and no warning to say there is 2+ week wait for deliveries, they wont call the courier to find my package the courier says they don't have it, they wont create a case to find my package either. no help what so ever DONT EVER BUY ONLINE SDS EVER!!!

Zero customer service Surf Dive and Ski Hinkler Place Bundaberg – Visited the Hinkler Place Bundaberg store yesterday, 3 staff members, 1 older, 1 younger male and a female congregated around the counter, did not greet me and did not approach or even look at me while I proceeded to look at shoes....right next to counter.... and other things, then try on some shorts. They were too busy with their non work… Read more

related conversation about cooking dinner !!!! I put my item back on the shelf after trying on and slowly walked out with still no interaction. Blew my mind....Lucky I am an honest person as I easily could have loaded the rather large shopping bag I had with me full of goods !!! I have been a retail worker for the last 32 years and it's pains me to see this self serve world we live in. It's a shame the level of service isn't as high as the prices.

You can't return the item in store! – This is pathetic and never heard from before - if you pay for your items using PayPal then you can't return them in-store and instead have to pay for the items to be returned to their online store. No return in store from BNPL payments is understandable but how is PayPal different from Credit Card payment? This is definitely not how you should be running your online stores in 2023! Show details

No Customer Service – Do not buy online from this store. There is no customer service, so you can’t return a product if wrong size. The store actually sent me the wrong product (a men’s shoe rather than the women’s sizing), and I couldn’t get in touch with anyone to let them know - even through Instagram. Terrible service, terrible experience. Show details

Fractured Omnichannel – My daughter had a gift voucher to use with SDS. The products she wanted was only available online but you cant use the gift voucher online, only instore. To make it worse, the store wont order that item in for you. An email to their customer service still not responded to 7 days later.

Very poor customer service - Eastgardens Store – I contacted customer service via phone today, it went to message bank and suggested that you are closed from 03/01/2023. Therefore, I contacted the Eastgardens store for assistance, regarding the Dr Martens sandals that I am interested in. On your website, it did not specify if the sizing displayed is UK or US. I am going to use my one-off… Read more

promotion code so I had to ensure to get the correct size. As the stock is not available in store for an exchange.

The salesperson who answered my call at 9:50 am was absolutely unprofessional and unhelpful, and with an attitude.

She repeatedly 1. Told me that she does not know the answer, for at least 6-7 times, so as to close off the conversation 2. Kept talking on top of me 3. Referred me to Converse and men's shoes sizing, which is inequivalent to the Dr Martens' ladies shoes 4. Told me she cannot help 5. After I insisted for further assistance, she spoke to her colleague "I told her I don't know, she doesn't like it". 6. Refused to provide her name

I have tried to be reasonable with her and explained to her of the challenge I am facing and the assistance I am hoping to get, and I would be much appreciated if she could help, but she did not bother at all.

After I insisted for further assistance, she advised that she does not know about the web site and I will have to contact customer service.

The salesperson is not providing good service. It was indeed very unprofessional and disrespectful.

With the person's unprofessionalism, poor customer service and attitude perhaps she does not suitable to be working in the industry.

Terrible online service – I placed an online order 10 days ago and it still hasn’t been dispatched, I’ve sent 4 emails regarding when it will be sent and still nothing yet they keep sending g me emails to review their customer service. I’m not holding my breath for my order to arrive and will be lodging with ACCC if I hear nothing in 2 more days. I won’t purchase from there again.

Eastgardens Very disappointed – I tried calling them re an exchange. I was told they don’t answer there phone. They would not accept an exchange of size with my receipt and I was told to go look under my bed for the tag. The product is no use to me as it doesn’t fit. I will contact Billabong directly Show details

Be wary of the the " Gift With Purchase" no warning if the stock runs out - or even existed in the first place – Be wary of the the " Gift With Purchase" no warning if the stock runs out - or even existed in the first place Lots of advertising emails - couldn't send one to notify gift had run out so you get nothing . Great incentive to buy more ... not ....... Item arrived in crushed box as well ... Very rude customer service rep when called to discuss

Rubbish Sweat Shop Clothing at Exorbitant Prices – Billabong badged puffer jacket. Both the original purchase and replacement supplied with inoperable zipper on side pocket.

Cannot unsubscribe – I somehow got on this company's email list. I have unsubscribed 3 times and emailed them via their contact us page to stop sending me marketing emails. They have ignored all communications and continue to bombard my inbox with these emails. Please stop. I do not want to hear from you.

Surf Dive 'n Ski - Burleigh Heads -Scammers - be careful – Four charges for $129.95 posted to my credit card and I have never been in this shop. I called them and they could not care less. They said call your bank. I am overseas so the cancellation of my card due to them is painful. The kind of retail store you hope with go bust.

Worst customer experience – Why do your allow payment by PaylPal if you dont allow your customers to return at your physical stores if they have bought using PayPal payment method. Worst still your stores (castle hill, nsw) don't allow you to even get a gift voucher in return - change your policy or lose customers Show details

NON TIMELY RESPONSE COSTS YOU MONEY! – BE WARY!!!! Cannot believe the unprofessional communication and service you receive from this online company. Their non-timely response and lack of action to email order queries results in out of pocket expenses.

Terrible online experience with SDS!! Super slow delivery and very average customer service – Ordered a pair of shoes for my son on 2/2/2022. He needed them for school and we purchased from SDS as they were listed as in stock and that they would ship within 48hrs. 2.5wks later no consignment number issued and no update provided. Phoned them and it was explained that particular range were being moved from one warehouse to another but I was… Read more

assured that had been done and my item would now ship within 48hrs. Another week plus goes by. I call again..... Got a similar excuse and advised 3.5+ wks was an unacceptable period of time to wait for a pair of shoes supposedly in stock. Was told I couldn't cancel my order as it was too far through the shipping process and would be despatched the following day. The following day was actually 4 more days before despatch!! When they were finally shipped they arrived overnight, which was the only positive part of this entire experience.

I might go to SDS in store again as they do stock some good products BUT I will NEVER use them online again. My son waited a MONTH for a pair of shoes that were supposedly in stock on 2nd February.

Never received order? – Absolutely terrible customer service. Multiple emails and phone calls to no response for my order that was placed over 3 weeks ago. very disappointed as I spent a fair bit of money and still haven’t received my items.

Worst shopping experience – Visited the East Gardens store this morning At 10.40am this morning Wednesday 19th January 2022. I note not one person in store other than 2 staff members standing near skateboard section. In the total time I was in there . Not one of the the two staff engaged with me Greeting or asking if I needed assistance. They were both heavily engaged in… Read more

a personal conversation with each other engaged in there phones showing each other what dress they where going to wear with what hand bag. Totally oblivious to a customer in a store, the whole time I was in store

I cannot support local business in these difficult times ,if business treat you as ghosts in store. That’s why I buy on line in .

Slow shipping – I made an order with express shipping (1-2 days) to Melbourne metro and it took 8 full days to arrive. The order took 5 days to be processed and 3 days to ship. The website did not mention how long the processing time would be so the order took longer to arrive than I had expected. In comparison a package I bought at the same time from the UK with standard shipping only took 10 days to arrive. As for the products they were perfect! Show details

absolutely terrible customer service – I cancelled an order immediately after online purchase. Took so long to get back me then said there is ‘only a small window to cancel’ so they still sent the product out I didn’t want and I have to return it at my cost due to their back log of poor service

Won’t accept online returns in store – Won’t accept online returns in store when paying via PayPal or AfterPay. We are in an age where these are payment methods. It’s not like these payment options are recent thing. Get a system that handles these returns/payment options. I know surf stores were big in the 2000’s, but common get with the times. Show details

very poor service – Easy to navigate the site , the range is great and the products are of a good quality.l saw a purchased a pair of thongs but as i was leaving the site i saw an even better pair of thong and purchased those as well and immediately cancelled my first order.Acouple of days went by and had not heard from as they said they were very busy. So i tried… Read more

again by phone and Email and still no response.Then a week later the parcels arrived with the wrong colour thongs so i tried to contact them again for a third time.It has now been over a month and no reply.I have sent them back at my cost for a refund. This service is absolutely terrible and i will not shop here again. BE WAREY OF THIS SITE AND THERE SERVICE. 1 OUT OF 10

Don't Bother – This is the retail formula you get when a private equity fund owns your business, absolutely no useful customer service whatsoever and a bait and switch sales tactic, don't waste your time with these pathetic jokers, go elsewhere, don't say you weren't warned.

Ordering online easy, but no customer service – Ordering online was easy, shipped quickly. Only problem is one of my hydro flasks was delivered damaged. Sent them 2 emails over the last 2 weeks showing them the damage and no response. At all. Disappointed as shipping is fast but if you have a problem don’t expect a resolution. Won’t order again because of this issue Show details

No refund on returned item – Bought two hats before Christmas. One hat receceived out of stock on other. Returned the hat with promise of refund. One month on No Refund received