Exceptional customer service
Please give Caitlin a pay rise. I have no idea if your company reviews these reviews but today the service from Caitlin at NorthLakes was just what I needed, with Caitlin going above & beyond to help me make my purchase using afterpay. Thanks
Worst online store ever
Frustrating and clunky online store!
Can’t checkout as guest, have to sign up with ridiculous password requirements.
Really wonder if they want online sales, this is one of the worst online stores I’ve used, their website designer needs to be sacked.
Do not buy a shirt from this store
I recently bought a shirt from this store that cost over $50 and within the first wash the colour of it completely started to fade off creating these big white stained spots all over it, it’s almost like the colour of the shirt was made by tie dye. And to top it off the fabric is complete crap, very thin and flimsy material that stresses within each wash. I'm very annoyed at this and almost feel like going back to have my money returned.
Amazing Staff, Amazing Products!
I have nothing but great words for most of their stores and their staff.
The staff are always happy, laughing and full of smiles and always offering help.
I was looking for something in particular and with the smallest description given the staff members found it straight away.
Found me the right sizing, offered great discounts, informed me off the new stock coming in and when it would arrive and even offered to hold one of the items aside when it arrived.
The items of clothing and brands they hold in store are fantastic, the clothing lasts, have never had issues.
- Verified customer
This product is made of poor material and I don’t recommend purchasing it
I had purchased this item expecting good things, on the first occasion I had worn this item the developed a plastic whole, this was complete because they have been made of poor material as I had not come into contact with anything sharp. These shorts are of appalling quality and I don’t suggest buying them, upon refund request I was denied as it was my error, which was incorrect as it was in fact the such low quality of the shorts.
I can't believe I went back...
I have made several online purchases & shopped in store. I don't know why. I've priced things cheaper in other stores & their online ordering is TERRIBLE. The log in password is so hard to create or remember so I just check in as a guest. If you order several items prepare to wait weeks & receive one item at a time....and you have to be home to sign for them aswell! Also, I've had items cancelled days after I've paid because they aren't in stock...SO TAKE THE ITEM DOWN from the website ffs! One item was part of a birthday present which I then h...ad to go out & find another gift. An item has been cancelled in my most recent order & instead of getting a refund I've been charged more money!!! What the? without my knowledge or consent! And customer service takes days to reply. 'Were busy'....yep. I don't care anymore I won't be ordering online or purchasing in store. Just a warning to other customers that this has been my experience more than once. So surely not coincidence.
No exchanges nor refunds
Bought a pair of fleece and fabrics started falling off everywhere. Asked for an exchange and told this was a cheap brand. $80 discounted to $50.
I have bought fleece at $20 from Fila that were better than this and i got a refund when i showed them that the fabric was falling off.
Never again - surf dive and ski - rip off selling $10 fleece for $80.
Do not buy from online store
I purchased a skateboard through the online store, expecting to receive my item at least 3 days later. 5 days later when the status still said "Packing", I called the customer service line to find out what was going on only to be told quite bluntly that the item was sold out and I hadn't been informed due to "a high volume of orders".
why would you have an item available to purchase online that you do not have in stock. And why did I have to wait 5 days to find out & only after I inquired myself.
Ridiculous customer service for the online store, selling items they don't have. Do not buy from SDS online ever.
I wish I had read these reviews first before purchasing.
Never Buy Online
Tried 3 times to purchase swimmers from online store, I'd be able to purchase the swimmers, money taken then 3 days later received an email saying stock was unavailable which happened 3 times over 2 weeks.
Horrible service when I called the hotline.
Will only use surf stitch from now on.
Online purchase was a disaster
I'd give 0 stars if it were possible. I bought a watch from SDS online which didn't work, stopping a couple of times a day and going slow. To return it I was asked to follow unusual instructions including printing a pdf return slip which my company's large mailroom also thought looked odd and unusual. We followed the instructions and send but never heard further. Called SDS' outsourced delivery partner who never received it. Never got a new watch or money back. I've never experienced anything like it and put it down to their return instructions which didn't look logical.
5 stars for customer service
My daughter lost her gift voucher and finally found it over a year later when it had expired. Surf Dive and Ski agreed to issue a new voucher to her even though it is not their usual policy. I consider this to be excellent customer service and shows that this company is prepared to look after their customers.
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Ugg Boots||Casual & Dress Shoes and Ugg Boots|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Clothing Type||Activewear, Children, General / Everyday and Swimwear||Activewear, Children, General / Everyday and Swimwear|
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