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Suzuki Dealers

Suzuki Dealers

1.8 from 43 reviews · View Statistics
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Reviews

1.8
43 reviews
  • Product Quality
    2.7 (21)
  • Return Claim MadeYes (2) · No (21)
  • Customer Service
    1.9 (21)
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mick
mick
  • 2 reviews

decent car with faults on many fronts

published

purchased 2021 from goulburn suzuki and got first service done in canberra at suzuki dealer and drove off and noticed the bonnet flexing. realised they didnt shut the bonnet before handing to customer. next service at 10k went back to selling dealer in goulburn thinking it was just that one service department. picked up car and drove off and guess what, say issue with the service department failing to close the bonnet. if 2 separate suzuki dealership service departments cant close a bonnet then what else are they messing up.
android auto intermittent and service department says its the usb socket that needs replacing at MY cost, not covered under warranty. not happy and will never buy suzuki again.

Product Quality
2/5
Customer Service
2/5
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Suzuki Vitara

published
Product Quality
1/5
Customer Service
1/5
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Kathleen
KathleenGreater Melbourne (Metropolitan), VIC

Suzuki swift sports 2016

published
Product Quality
1/5
Customer Service
1/5
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Anil
AnilPerth, WA
  • 3 reviews

All the reviews proving their bad customer service

published

I have really bad experience with them. You approach them just to buy a car or service. Pls don't go there if you need help. They will make you feel like you are dirt and they are the supreme ones. Go and buy a Suzuki from gardner autos if you really want to waste your time and hard earned money.

Customer Service
1/5
Incentivised Review No
Store LocationGardner suzuki, cannington.
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Neda S.
Neda S.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Horrific experience

published

I purchased a brand new Suzuki IGNIS GLX from Suzuki Westpoint Auto on the 17th Sep 2021. Within 2 weeks of purchase, car failed to drive. Towed the car to Suzuki and they diagnosed the car as Faulty Transmission. They said we are going to replace the transmission. I said to them I do not accept to repair a brand new car which I purchased for 26K only 2 weeks ago and I want my money back. However they do not accept this. Do not buy Suzuki from Susuki QLD as they are Sharks with no care or support.

Product Quality
1/5
Customer Service
1/5
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Meranda
MerandaSunbury
  • 4 reviews
  • 6 likes

Cant wait to end my time with Suzuki and go back to Nissan

published
Product Quality
3/5
Customer Service
1/5
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Kloster Suzuki Hamilton poor Customer service

published

I bought Demo Suzuki Ignis from Kloster Suzuki Hamilton NSW. Customer service was really poor and unprofessional did not provided log book with this car. Odometer was nearly 10000Km so required servicing before they handover to me but they did not serviced. However calling them may time for logbook and for servicing but they making story and did not provided my service logbook and did not reimbursed servicing cost. It is really bad choice to buy car from Kloster Suzuki Hamilton

Product Quality
3/5
Customer Service
1/5
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Best example of an

published

Went to 2 Suzuki dealers.
Both weren’t able to write my name properly.
Very unprofessional.
No car for sale.
Interested to sell car only to cash on hand ABN holders.
Salesman has no welcome or goodbye attitude.
Ended up buying Kia.

Beware of the Suzuki dealers.

Product Quality
1/5
Customer Service
1/5
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Amazing A.
Amazing A.Sydney, NSW

Suzuki car and its Sydney Parramatta dealer

published

Going forward, I would avoid getting Suzuki vehicles and specially wont go to their dealer named Action Suzuki Parramatta. Booked Suzuki Jimny with their Parramatta dealer in Sydney, the wait for the order was over a year which was OK with me. Didn't hear anything from the dealer for months about the order so went back a few weeks ago to check the order. Sales guy told us the price went up. Instantly decided to cancel the order. Not sure whether it was inline with legal requirement for the price hike that we settled on the order. Didn't bother to argue, to avoid any future issues with Suzuki and its dealer if we would get the car. NO more Suzuki in my wish list. And No more visit to their Parramatta dealer.

Product Quality
2/5
Customer Service
1/5
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Son Le
Son LeSouth East Queensland, QLD
  • 2 reviews

SUZUKI A BUNCH OF AMATEURS

published
Incentivised Review No
Return Claim MadeNo
Store LocationSUZUKI Australia and Suzuki Morooka
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Sadly I must agree

published

The cars are great but the dealers are woeful. Perhaps I see this because I'd like to order a Jimny. The dealers know that they can sell these as they arrive (probably at a rip-off premium) so they aren't interested in normal purchasers. This destroys the brand as loyal customers expect better treatment. The dealer here has had a near-new (demonstrator I guess) Jimny for which they have been asking $36k . That's about $5k over the RRP - happily the locals seem to be too smart to fall for this gouging as the car has been sitting there for several weeks. They will accept a deposit on a new one but will not nominate either a final price or a delivery date. Amazing.

Incentivised Review No
Return Claim MadeNo
Store Locationvarious northern NSW southern QLD
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Yolande V.
Yolande V.Perth, WA

Fed up customer

published
Incentivised Review No
Store LocationSuzuki Mandurah
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Debra Hall
Debra HallFar North Queensland, QLD

Suzuki Cairns

published

Tony and Curt were very professional and prompt with dealing with my enquires from overseas.
No forced salesmanship and transaction went smoothly.
Great contact maintained and thorough information given.
Very happy with my Jimny.

Product Quality
5/5
Customer Service
5/5
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Nair Shibu
Nair ShibuPiara Waters
  • 3 reviews
  • 3 likes

Bad experience with Gardner Zusuki, Cannington, Perth, WA.

published

I bought one Suzuki Boleno from Gardner Zusuki, Cannington, Perth, WA two weeks before.
The sales person ([name removed]) agreed tint warranty documents send to me via email. But I didn't get anything yet. I am not happy to do any further dealings with this dealer and the sales person.

Product Quality
3/5
Customer Service
1/5
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The reviewer stated that an incentive was offered for this review

Not happy
Not happyPerth, WA

Suzuki Kizashi clutch bracket

published

Clutch bracket broke 4 years ago, repaired then broke again 15 months ago . Suzuki supplied new updated bracket but broke and they will not supply a new bracket under warranty

Product Quality
1/5
Customer Service
1/5
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