Suzuki Dealers

I contacted the Suzuki Customer Care Helpline on the 3/2/2026 asking about the delays in releasing the Suzuki Fronx , it has a product recall in place preventing the cars release to customers who have paid in full for the car. Spoke to a woman named… Read more

xxxxxx and she noted my question and promised to get back to me within 24 to 48 with whatever info she could gather. I had no response for a full week, so I again called the helpline and asked to speak to the same woman on the 10/2/326. She was not available at the time but the female staff member said she would pass on my request to xxxxxx to call me back later that day. No contact or missed call recorded. I called again on the 11/2/2026 and finally got through to xxxxxx at which point she advised that no information on the car release problem was available and she was apologetic for not responding a week earlier. I gave her a serve about her failures as a customer service person. Her final response time was a mere fraction of the time I had wasted trying to get through to her or gain any factual info. Whilst I do not expect customer service staff to perform miracles, I do expect that they should have the decency to return calls promptly given it’s a basic requirement in customer service. The woman’s name is available on request should the Customer Care Helpline Manager wanting to know which staff member needs a customer care refresher. The whole experience was disappointing.

Well this story has a happy ending.Called into my local dealer in Newcastle looking to purchase the new Fronx with some add ons to the value of $1600. So drive away price $31,595. Is that the best price? Yes its an introductery offer.Okay so nothing off the extras? Sorry no. I happen to work in Maitland so I said I will see them. They informed me… Read more

to call them back and would try to price match which I thought strange. Called Maitland who were excellant to deal with. I am buying the Fronx from them for $31,000! So a huge saving for me! I called Newcastle Suzuki I was going elsewhere and to thank them for the test drive and the young sales assistance informed me they had sold the car anyway and I said you could have sold two! Needless to say I'm very happy I've gone with Maitland Suzkui Greg White

they charge you and do nothing a joke and a rip off no customer care or any real service come in for a service and just get told they wont fix it but i still have to pay for the `repair` make that make sense just stay away

Suzuki Cairns – Tony and Curt were very professional and prompt with dealing with my enquires from overseas. No forced salesmanship and transaction went smoothly. Great contact maintained and thorough information given. Very happy with my Jimny. Show details

Beautiful car with loads of features – This is my second swift and it is bigger than the first one however it somehow consuming a lot of petrol on E10 it is a brand new car but other than that it is Awesome car Show details

Shane donovan – Thank you Shane the service and help and with no pressure we bought our suziki ingis which we love any one buying a car please go and talk to Shane Also a great thank you to Tracey on the service desk Show details

Purchased a new Vitara Turbo a week ago and poor wife expected a 2025 car they slipped in a 2023 build car , plus when I looked underneath there was red mud they blamed me saying I took it off-road, I live on the coast and there is no red mud for at least 30ks away so 60ks round trip the car has done 40ks so impossible. WANGARA Suzuki are taking… Read more

the car back but only after pressure from Suzuki Australia who helped us against this very bad dealership.

DONT BUY A SUZUKI – Brought a new car from Suzuki in Feb 2024 nothing but headaches the dealership newspot motors after sales service was disgusting I brought and paid for roof racks they told me they would fit them at my first service, first service comes around and they told me they don’t have them anymore they had been put back in stock seriously something I paid… Read more

for and own went back in stock and obviously given to someone else as they had none and after me having a strongly worded conversation with them was set to another one of their dealerships to have then fitted.

Issue two there has been an extremely loud ticking sound coming from my jimmy roof since the day I brought it it’s so loud. The patronising man at the dealership had the nerve to tell me the only reason I can hear it is because it’s in the forefront of my mind, really mate? No the reason I can hear it is cause it’s so loud you can’t not f ing hear it. They also gauged a nice chuck of metal out of my back door while trying to remove the roof lining to investigate said noise. Note it’s been 8 months and they still haven’t fixed the damage.

Third issue my car is less then 12 months old and now all the paint is peeling off the roof.

All these issue have been raised with Suzuki Australia as well they tried to refer me back to the dealership. As yet no response or resolution from Suzuki or the dealership

DO YOUR SELF A FAVOUR DONT BUY A SUZUKI

Won't use this Suzuki service centre again – Had the misfortune of taking my Ingis for first service to Carco WA. Yes, they are a used car dealership, located in Midland WA in an ex Bunnings hardware store. A giant shed with no air con, no service customer waiting area ( a few seats in an area along side the used cars that are for sale) no water, no coffee or tea. Stinking hot shed. Perhaps that's why the service people are so rude, cranky and confortational.

Never get Suzuki again - Service is below par – Should be zero stars, and i wish i read all of these reviews before purchase. The cars can be good but getting a warranty repair seems to be almost impossible. And even if possible.. it takes weeks. So you are without a vehicle for this long, it is ridiculous. Not expecting within the hour service.. but 3 weeks JUST to get the initial inspection,… Read more

which has to be done in person so i would have to pay for a tow (even though i can send them very clear photos of the broken part).. and then they have to apply to Suzuki for the warranty so have no idea how long that takes, and it could come back a no for warranty (by the looks of the reviews this could easily happen). So instead of weeks, maybe months of waiting (being this close to Christmas break too i would assume it could go into next year), not being able to drive anywhere, paying for other transport.. and possibly get a no anyway with regards to a warranty repair.. The mechanic around the corner can get me in tomorrow and replace it for under $200. (He is also the one to initially advise that i should check with Suzuki warranty first as it should not happen within 2 years of use and told me the closest Suzuki dealership... THAT is customer service even when i have never actually been a customer there before).

I have never had this with any other car, both new and old.. this is horrible service. And it looks like it is not dealer location specific.. it is Suzuki service all over. Cars are mechanical and issues can always occur no matter how careful someone is or how much they take care of their car.. it is the warranty and/or service that is important for when these issues occur that gives one piece of mind when purchasing a newer car with the hope of reliability in the vehicle and the reliability of the service when it is required. Suzuki fails.

Awful spot for a car service – I’ll never have any business with them again. I booked in a major service for my Swift at the their website, selected an available day and left a note mentioning I required specifically the 90K service with the timing belt replacement. A few days later, I am called back, and told the day I selected on the site was fully booked, and the next… Read more

available day was over a month later. That’s fine; I came on the new date, and I’m told our car is booked for a REGULAR service. The reception girl was shocked at how this fault could happen and re-booked me in again for another day about two weeks later. I came again at 8:30; early in the day, and right on time, and I’m told same crap – I’m booked in for another REGULAR service! But this time the reception girl made a written correction on the papers informing the fitters to complete a timing belt replacement. I’m then called again at the very end of the day, and told that the timing belt wasn’t changed, because they didn’t have a new one in stock. Seriously? What the hell could have taken this long? Enough is Enough! No more business with Newspot Eastside Suzuki! If you are looking for a proper and reliable service for your car, this is an awful spot.

worst lack of service ever – phoneline took 5 tries to get through auto answer machine. taff didnt pass on message about part request. Online chat bogus and also didnt pass on request. no response to parts request is worse than bad service. Show details

Car is perfect service centre rubbisj – The suzuki swift car is great ! however went to pennant hill suzuki service centre and I feel they want you to pay for unnecessary extras intop of cappex price servicing like carbon clean, new battery and they tried to change AC air filter twice and I got charged extra on one occasion. I suggest just sticking to capped price service and not taking up any extras they present and go somewhere else. Show details

I will no longer be buying new from suzuki – After purchasing my pride and joy 4 years ago all has gone well and I actually service it more than stated in the book. At 60,000ks transmission fault flashes up and was advised to take to suzuki. I did this, they did some investigations and awaited suzuki reply. Well what can I say - I'm not surprised! Not only are they declining warranty but… Read more

also charging me for investigating the issue. It is well known in the Jimny community that suzuki are handballing issues back onto customers and I have now experienced this first hand. Warranties don't mean a thing to suzuki and good luck trying to get anywhere with any issues. I am absolutely gutted that my car I have worked so hard for is now hanging in limbo. Doesn't matter that I use it transport the kids or get to work, not their problem I may now be stuck with a vehicle that I cannot afford to fix. Way to ruin your customers suzuki.

decent car with faults on many fronts – purchased 2021 from goulburn suzuki and got first service done in canberra at suzuki dealer and drove off and noticed the bonnet flexing. realised they didnt shut the bonnet before handing to customer. next service at 10k went back to selling dealer in goulburn thinking it was just that one service department. picked up car and drove off and guess… Read more

what, say issue with the service department failing to close the bonnet. if 2 separate suzuki dealership service departments cant close a bonnet then what else are they messing up. android auto intermittent and service department says its the usb socket that needs replacing at MY cost, not covered under warranty. not happy and will never buy suzuki again.

Suzuki Vitara – Do not buy Suzuki I bought my Suzuki Vitara 2016 model brand new and always had it serviced at Suzuki on time and just after the warranty expired I had engine failure I took it to Suzuki and they tell me the piston is cracked and the whole bottom end engine needs to be replaced this is only after 70000 kms and they said it’s not a manufacturer… Read more

problem and will not be covering and costs. They said it would cost $13000 for replacement parts and would Take months to get, I can’t believe you buy a brand new car and have these problems only after doing 70000 kms and keep your services up to date at Suzuki service centres and they don’t want anything to do with it I am so dissatisfied with this car manufacturer you may expect this with a car that has done 4-5 hundred thousand kms but not after 70000 kms Do Not Buy Suzuki

Suzuki swift sports 2016 – I have a Suzuki swift sports 2016 it’s done around 130,000kms and been very well looked after considering I bought it brand new! It has been serviced at Suzuki for years it was last serviced here in November 2021. 4 months later the transmission blows up whilst I was driving, no warning signs before hand nothing. Just blew up and would no longer… Read more

drive forward!

I called and spoke to Garry Warren and Smith Suzuki and explained the issue and stated that it was only serviced 4 months ago, asked why or how this wasn’t picked up or noted on the service book that the transmission fluid had been changed ect. They were so unhelpful, and felt like they couldn’t care less even though it was serviced 3 months ago with them!!!!!!!!!

Now I’m left with a car with a blown transmission and I have been loyal to Suzuki for many years and they were not helpful at all!!!!!!!! Now I’m up for 6k to replace the transmission! And someone at Suzuki quoted me 14k!!! It’s just a joke! a loyal paying customer and what do you get in return? absolutely nothing and no explanation!!!!!!! It’s actually disgusting. Will not buy a Suzuki again!!!!

All the reviews proving their bad customer service – I have really bad experience with them. You approach them just to buy a car or service. Pls don't go there if you need help. They will make you feel like you are dirt and they are the supreme ones. Go and buy a Suzuki from gardner autos if you really want to waste your time and hard earned money. Show details

Horrific experience – I purchased a brand new Suzuki IGNIS GLX from Suzuki Westpoint Auto on the 17th Sep 2021. Within 2 weeks of purchase, car failed to drive. Towed the car to Suzuki and they diagnosed the car as Faulty Transmission. They said we are going to replace the transmission. I said to them I do not accept to repair a brand new car which I purchased for 26K… Read more

only 2 weeks ago and I want my money back. However they do not accept this. Do not buy Suzuki from Susuki QLD as they are Sharks with no care or support.

Cant wait to end my time with Suzuki and go back to Nissan – Dealers have abhorrent service and when you complain to actual Suzuki you get nothing as they listen to the dealers. They blocked me from posting the truth about them on Facebook and Insta. I should be able to have my say , not just them. Hopefully people read this and change there mind on buying Suzuki. I will continue to let everyone I know,… Read more

about the customer service that doesn’t exist whatever way I can. Have had problems and they are never fixed properly or told they don’t exist. My cameras continue to turn off and things keep breaking off my car. I have a vitara. Car runs well, however service at the dealers is crap. I have been to 2 dealers so far and same every time All I wanted was to have my say and get some compensation for there disgraceful service however needed to go to Suzuki themselves Suzuki don’t listen to the customer they listen to the dealers even if they are wrong. It’s disappointing to say the least. The dealer offers a $50 compensation for goodwill, that is offensive actually. I will never ever again buy a suzuki

Kloster Suzuki Hamilton poor Customer service – I bought Demo Suzuki Ignis from Kloster Suzuki Hamilton NSW. Customer service was really poor and unprofessional did not provided log book with this car. Odometer was nearly 10000Km so required servicing before they handover to me but they did not serviced. However calling them may time for logbook and for servicing but they making story and did… Read more

not provided my service logbook and did not reimbursed servicing cost. It is really bad choice to buy car from Kloster Suzuki Hamilton

Suzuki car and its Sydney Parramatta dealer – Going forward, I would avoid getting Suzuki vehicles and specially wont go to their dealer named Action Suzuki Parramatta. Booked Suzuki Jimny with their Parramatta dealer in Sydney, the wait for the order was over a year which was OK with me. Didn't hear anything from the dealer for months about the order so went back a few weeks ago to check the… Read more

order. Sales guy told us the price went up. Instantly decided to cancel the order. Not sure whether it was inline with legal requirement for the price hike that we settled on the order. Didn't bother to argue, to avoid any future issues with Suzuki and its dealer if we would get the car. NO more Suzuki in my wish list. And No more visit to their Parramatta dealer.

SUZUKI A BUNCH OF AMATEURS – unfortunately my Suzuki was recalled due to the airbag recall. They Towed my car away Thursday morning informing me they would contact me once they checked if the airbag was faulty and it was but no one contacted me back. So I had to contact them late that afternoon and surprise they wondered why no one contact me (it's called unprofessionallism… Read more

Susuki).

They told me they would be in contact Friday morning (Joke set-up) to offer complementary car while they decided on how to compensate me. Again no one contacted me that morning so (Punch line) I had to contact them 7 times at my local dealer and they just sent me on the ring-around and just blame everyone else but didn't provide any solution (I thought you were the experts).

In the end they took my car and now it has to be destroyed. They didn't give me a replacement or payment or complementary car so I have no way of getting to work or anywhere over this october long weekend. (thank-you Suzuki I hope all your staffs long weekend was fantastic though)

I know there wasn't any money transaction so I wasn't that important to you but at very least treat me like a valued customer. Very very dissatisfied Suzuki owner.

Sadly I must agree – The cars are great but the dealers are woeful. Perhaps I see this because I'd like to order a Jimny. The dealers know that they can sell these as they arrive (probably at a rip-off premium) so they aren't interested in normal purchasers. This destroys the brand as loyal customers expect better treatment. The dealer here has had a near-new… Read more

(demonstrator I guess) Jimny for which they have been asking $36k . That's about $5k over the RRP - happily the locals seem to be too smart to fall for this gouging as the car has been sitting there for several weeks. They will accept a deposit on a new one but will not nominate either a final price or a delivery date. Amazing.

Fed up customer – I have had a Suzuki Swift for almost 2 years and I was really happy about my purchase and service until we moved house. I recently try to have my car service as Mandurah Suzukki, worst service ever, worst customer support and a total lack of respect for my property. It’s been almost 4 weeks and I am still waiting for spare parts I paid for but… Read more

did not receive. After I had to wait 3 weeks to get the service done.

That’s not the worst, my cars oil cap was not replaced after the top up and the whole engine was full of oil, now I ask how does the supervisors or work shop manager check if the work was done, have they even taken the car for a test drive. If they did that would be noticed straight away, or you can smell the burning oil.

I Keep getting ignored by the branch, I have send emails and only reply was, “We apologise for your experience but hope this does not affect how you feel about Suzuki “

So now I have been left to social media to make you aware that you are not a valuable customer, they try to tell people, they only take your money and no service. Again this was only at Mandurah Suzukki, the rest of my experience was great. I would love for someone to call me and explain, I have a reference number I can provide.

Fed up customer.

Bad experience with Gardner Zusuki, Cannington, Perth, WA – I bought one Suzuki Boleno from Gardner Zusuki, Cannington, Perth, WA two weeks before. The sales person ([name removed]) agreed tint warranty documents send to me via email. But I didn't get anything yet. I am not happy to do any further dealings with this dealer and the sales person. Show details

Suzuki Kizashi clutch bracket – Clutch bracket broke 4 years ago, repaired then broke again 15 months ago . Suzuki supplied new updated bracket but broke and they will not supply a new bracket under warranty

Would not have my car serviced by Suzuki dealers if the service was free – Suzuki valve lash clearance is supposed to be done every 30k km as part of normal service and should include replacing the shims to adjust the gaps as necessary. By the time the engine reaches 100k all gaps would be well out of specs and would have required swapping and replacing some shims. These shims are like hens teeth in Australia as dealers… Read more

don't stock them despite being consumable items and required for a by the book service. I was recently quoted 6-8 weeks to get these shims from Japan and you may be thinking I must have a very rare or very old car . Not so, the shims I was after are the same part number fitted to a number of popular vehicles including Swift, Vitara, Jimny, SX4, Ignis, Liana,etc. and also a large number of 4 stroke outboards made by Suzuki. So the BIG question is how does Suzuki complete a proper service without the required parts being available in Australia ? I'd suggest that next time you take your Suzuki for a service under warranty request a copy of the valve gaps report and ask for the old shims if the Valve Lash Clearance box was ticked. Chances are the mechanic never took the cylinder head cover off let alone checked the valves since they wouldn't have the shims to adjust the lash even if they wanted to do it. As with most dealer services its a matter of changing the oil and filter and hope the engine will not fall apart until is out of warranty.

They want you to lose your warranty! – I was late on the 40,000 and 50,000km capped-price service. My car only has 16,500km on it. Got told it is now lapsed, too bad, don't care. etc. Just warning everybody. I was happy to pay the 40k cost of $200 plus the 50k cost of $175 to bring it back into line but it seems like Suzuki just want you to lose your warranty. I will never go back. No… Read more

reminders or anything from Suzuki that my warranty will expire. Nothing. Bunch of jerks!!

Knowing my warranty had lapsed they called me to come in for the service pay for the 40k and 50k and it will be ok for $375. When I turned up today they wanted to charge me $600 and then told me it had lapsed.

Will not go back! – Wanted brand new Suzuki vehicle. Terrible experience with one of Managers. Felt harrassed, delivery date a disaster, didnt register on time, problems with parts. Delays, aggressive, Staff continually leaving.Costings and paperwork errors. Forgot to fit some accessories. Didnt get $500 gift card listed on contract. No one takes responsibility or makes decisions to rectify to look after customers. Show details

Norris Motor Suzuki Nundah -Beyond Belief? – My very first Suzuki and what a disastrous choice. It went downhill from the pickup day 1. Pre-Delivery checks were not done, passenger door was damaged ( scratches) packaging marks all over the car, no setup performed. Sale guy took photos of damage and promised would be fixed on 1000 km service. 2. Service day arrives after two weeks.. A few… Read more

issues identified and left with Norris Motor Suzuki.. Should have realized when no-one at the service center had a clue how Android Auto worked this would be a disaster. 3. Paint scratches from pre-delivery not fixed as said that was a sales issue not service issue, when suggested it is a Norris Motor issue and that I dont care about internal Norris Motor departments all when downhill.. It turns out there is not a single person who is responsible for anything at Norris Motor Nundah. They blame the customer for poor communication between their internal departments. It was even suggested I call the sales department and get them to call the service department to get the scratch fixed, yes they about 3 meters apart in the same building!!! 4. Not a single issue was addressed including the scratch from pre-delivery.. The head of service was not responsible for anything including the lack of any action on any issues, and refused to fix the defects.

A car is only as good as its service and Norris Motor have demonstrated a complete lack of any customer service, based upon actual experience with my new Suzuki, I would suggest one seeks an alternative to Norris Motor Suzuki Nundah. I should have purchased a new Mazda 3 to replaced my old Mazda 3, Suzuki service sucks.. Purchasing a new Suzuki from Norris Motor Suzuki was a tragic mistake.

Bewared... seek out a Suzuki dealer who cares..

Absolutely ridiculous customer care team They will not help you when you need help

Just bought a 2025 Suzuki Swift Hybrid and so far a great little car. The staff at Penrith Suzuki were excellent and nothing was too much trouble. Show details