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10 reviews
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Courtney
CourtneyVIC
 

Worst cleaning service ever – Biggest scam of a cleaning company. They come in, take your money, don’t clean a thing and then refuse to refund when the job isn’t done, even after a 2nd visit. Our landlord and us are completely disgusted at the job they did (see pictures). We had to get another cleaning company out to complete the job. Was told that the “marks on the walls… Read more

would need paint and are impossible to remove”....well the new company did it in the first 5 minutes with ease. Disgusting service, rude and incompetent. Will be reporting to consumer affairs as we are now out of pocket, and the job was not completed.

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Emily
EmilyVIC2 posts
 

Absolutely atrocious – Worst service and “cleaning” attempt I've ever witnessed. Had to get them to attend 3 times on tenants behalf before no changes were made from the first “clean” to the third. Had to clean the property for a 4th time ourselves to actually clean the place. We are talking a small one bedroom apartment which would have taken no time at all to carry… Read more

out a proper clean. Guessing they just sat down in the apartment and waited a reasonable time before leaving. A thorough, simple list and photos were provided to complete unattended to areas and not once were they even touched. Disgusting effort and absolute scammers.

Kim G.
Kim G.VIC5 posts
 

Absolute junk – To start with my place was a big job I get that, as an older house, I wasnt expecting perfection or a new house as the owner of this “cleaning” company assumed. However for a 100% vacate clean you’d expect things like the doors and light switches cleaned as mentioned. You’d expect windows cleaned on the inside and hey you’d also expect the floor… Read more

to not be left greasy. The place after the first go was bad. They took a second trip out after a heated phone call and what would you know things still not done, like I’m not expecting you to polish a turd but I expect you to clean doors and get rid of cobwebs as promised. They said they would come out a 3rd time but cancelled. Turns out my landlord did it rather than wait for these incompetent “cleaners” to have one last crack. Waste of time money stress and rude. I’d rather run my feet over glass then rub it in a used cats litter box than pay for these “cleaners” again. Probably should avoid.

aristaghoy
aristaghoy
 

Don’t bother yourself!!! – Really disappointed about the cleaning company. They mentioned the it’s a bond back guarantee but apparently not and will put the blame on you but you clearly mentioned to them that if the owner/agent is not satisfied can they go back and clean again. And they said yes and it even mentioned in the receipt that they have a “bond back guarantee” but… Read more

in the end giving you all excuses not to do the cleaning once you already. Don’t a victim it’s really better to look for someone else.

Nicole M.
Nicole M.VIC
 

End of Lease clean – A fantastic job was done on for my ‘End Of Lease’ clean. Very impressive. Value for money, reliable and well organized. Communication was excellent. I would definitely recommend this service.

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Williams
WilliamsVIC
 

They don't even deserve one star – Had I seen the previous comments from agr, ajc and bbiggs before I would have saved myself from a whole lot of trouble. Please do yourself a favour and stay far away from sv cleaning melbourne. I hired them to do a vacate cleaning and they did absolutely nothing but a horrendous job. I have wasted my money to pay them and now it's looking like my… Read more

agent will have to get someone else to come to complete the job. Not really sure how they are still in business. Their quality of work will give you 100% no bond back guaranteed. Photos just show one of many areas they claimed it's been "Cleaned".

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AGR
AGRVIC
 

do not use this cleaning service! – They destroyed the kitchen bench on my rental by cleaning the oven tray on it with oven spray. They did not honour their bond back guarantee and we’re hellish and deliberately obstructionist to deal with once the damage was done (and that’s despite admitting culpability). I could go on but just do yourself a favour and find yourself another cleaning service!

Ajc
Ajc2 posts
 

Perfectly useless – Commissioned to perform end of lease clean with communication stating that 'everything inside the house will be cleaned'. Had to get them to come back as the landlord inspection highlighted several faults in the clean - very obvious wall marks, drawers missed, floors not mopped (still dust in corners). After second time going through, still not… Read more

satisfactory and landlord having to hire another cleaning company to get it into shape which will be deducted from the bond.

SV cleaning now refusing to honour 'bond guarantee'. Will never use this company again.

Ajc
Ajc   

now had to go to VCAT to settle this.

bbiggs
bbiggs2 posts
  Verified

Worst clean I've ever seen – My tenant paid $320 for an end of lease clean. I normally pay $70 for a clean which was far better than this company. The poor tenant now has to pay another company to go over and clean the bath which was filthy after they cleaned it, floor was disgusting, nothing was even dusted. The worker who cleaned said it's not their job to dust! I'm… Read more

going to make a complaint about this company to the Fair Trading commission.

They washed their hands of everything saying that they won't do anything if it's after 7 days. I was overseas and when inspected the flat, while it had been empty for two weeks, they refused to do anything about it.

Ken Matt
Ken Matt
  Verified

Best End of Lease cleaning service ever had so far! – I feel SV Cleaning Services is the best cleaning services in Melbourne. They have done End of lease cleaning for my house in St Kilda.T hey have cleaned very perfectly by removing all the oil stains in the kitchen.They have cleaned shower and tub in bathroom very neatly without single greasy stain. There are lots of stains on my carpet but they… Read more

have done steam cleaning and removed all the stains made it to look like new one. I was very pleased with their work. They also charged very reliably. Definitely, I will go with them once again in future if I need any cleaning services.

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