Swaddle Shop

The website says items are shipped same day if you make the cut-off. I ordered 10 minutes after the cut-off, so expected it would be shipped the next day (Wednesday). It wasn't shipped by Friday, so I sent them a text message to the number on the website first thing Friday morning. Had no reply, so I sent an email Friday afternoon to find out when… Read more

my order would ship. Still no reply by close of business Monday and order has not been sent. So it seems this is a scam. I am contacting my bank to initiate a chargeback. UPDATE: The items were sent more than a week after the initial order date. I never received any responses to my text or email. However, the items have now arrived and are as expected and I am cancelling the chargeback. Very poor customer service still - they need to update their website dispatch times and actually respond to customer communication.

I bought a baeba food processor and the product that was sent to me is faulty. I tried to email multiple times to reach them using text messages and email but I only received initial reply to recheck if the blade is properly placed. Despite doing all the checks the blade function is not working. After I sent a follow up email, videos and text message until now I'm waiting for their reply and its been more than 3 weeks now.

I do not recommend this site I returned an ergoPouch Sleep Suit Bag that I purchased from the Swaddle Shop. According to the post office, they received the return more than a month ago, but I have yet to receive my refund. I've reached out… Read more

multiple times via email and text (there is no way to call them) but they all my messages have gone unanswered. Based on other reviews, I’m clearly not alone in this issue. The website promises refunds, but it seems they aren’t honoring that commitment.

Very disappointing experience.

Beware of Purchasing from This Seller - Pending PayPal Dispute for a Missing Order – I placed an order with this seller on June 3, 2023. Unfortunately, things started going downhill when the tracking information provided turned out to be incorrect, belonging to a previous order I had already received. Despite reaching out to the seller multiple times via email and SMS, I received no response whatsoever. The lack of communication… Read more

and apparent disinterest in addressing the issue are deeply concerning and unprofessional.

While I expect PayPal to intervene and grant me a full refund, I must warn others about my terrible experience with this seller. The absence of any customer support or willingness to resolve the problem shows a complete disregard for their customers. Based on my experience, I strongly advise against making any purchases from this seller.

Note: The rating reflects the negative experience with the seller's lack of support and communication, not the quality of the product itself (since it was never received).

The manager helped to rectify an unclear return shipping policy – *problem resolved* I was contacted by the manager blake and the issue has been resolved. Swaddle shop sent me a prepaid envelope to return the items and apparently they have updated their shipping return policy on their website. ————————- Purchased 2 Ergopouch sleeping bags. The pouches were too big so I decided to return them. I went onto the… Read more

swaddleshop website to double check the return policy. The return policy noted a fee ($7.95) to cover original postage and packaging, but there was no information about who was to bare the costs of returning shipping. I sent several emails / texts querying who was to pay for the return shipment as it was unclear on the website = no response.

***Be warned you will have to pay the $7.95 fee and also the return shipping, so you are likely to be around $20 out of pocket if you need to return the items. This is not clear on their website and they do not respond to you when this question is asked!!

Poor communication but the issue was resolved – I purchased a transitional love to dream swaddle from the SwaddleShop. Unfortunately I received the non transitional swaddle (this is useless to me, and is a cheaper product). I emailed them the day I collected the package, notifying them of the error. I got a reply from Blake right away, apologising and letting me know they would send me the… Read more

correct swaddle with a prepaid return satchel the next day, unless I would want to keep the non transitional version and they would refund me an extra 15% discount. I replied asking for the transitional swaddle to be sent. It took about a month for this item to arrive, during which I got a bit worried that there was an issue as they weren’t replying to my texts or emails. But it has now all been sorted and they have given me the explanation for the delay and lack of response. I have taken away one star due to the lack of communication. But other than that I am very happy with the product, pricing, and free shipping.

No nonsense transaction – I needed an item (Ergo baby evolve toy bar), they had it, I paid for it, and got it in 2 days. It was reasonably priced and I'm quite impressed that they had stock of it, as I had had trouble finding it in other outlets. Also, their customer service was quite prompt when I tried contacting them through their messaging contact.

Above and beyond customer service – Responsive customer service and grateful they could redeliver my order. Unfortunately my order had the wrong address and was sent back to their warehouse after a month of not knowing my order's whereabouts - not the company's fault at all. Saw that it arrived back at their warehouse only last week, and contacted their customer service email and… Read more

number. They responded pretty quickly by calling me, even offering to redeliver the order on the day. Thanks team for going above and beyond, and looking forward to ordering with Swaddleshop again!

Free and fast delivery, cheaper then competitors – I have ordered twice now and not only is the free postage awesome, but it arrives FAST and their prices are the cheapest around. Super happy and will continue to shop here

Would give no stars if possible. Received a faulty item in January and they have provided the worst customer service I have every received. I have been unable to return the item or get my money back. DO NOT BUY FROM THEM!

Only just saw the other reviews saying that the website is a scam. They’re totally right. I ordered an item from them and there has been no communication from them, and they’re not responding to my emails. Avoid!

They take your money, send you the wrong items then never return any of your calls or emails. Essentially they just steal from you. Hugely disappointing considering how expensive all the sleep items are. Now we have to go without because we can't afford to essentially pay double for the one item.

DO NOT SHOP HERE. Bought a Cocoonababy from them. Was sent it with missing parts. My emails, texts, and calls were all ignored. Now I am hundreds of dollars out of pocket with an incomplete item. Disgusting customer service.

Scam Alerts, Ordered a Sophie the giraffe on the 26th of February, team will not respond to emails or texts, product has not arrived and according to Australia post has never been dispatched either. Scam Alert

Nil customer service, they do not answer ph or emails. Paid for express post, guaranteed next day delivery, 2 weeks later .... absolute garbage and paypal of no assistance.

Ordered on 20th Feb. Received tracking on 21st Feb but the order was not collected. Texted and emailed on the 28th, texted again on the 3rd of March. No response on either occasion. Tracking updated on the 3rd as received from sender. Delivered on the 4th. I received the item that I ordered thankfully but no communication and 12 days later.

Slow dispatch and no customer service – Terrible customer service. Ordered an item as a Christmas gift with plenty of time for it's delivery. It wasn't dispatched for two weeks, so arrived after Christmas. I emailed customer service and followed up the email, but no response at all.

Don't shop online at Swaddle Shop - they don't post your items and they don't respond to enquiries – I ordered 2 items. I didn't receive any email confirmation about the order or shipping. I waited 6 days. I enquired about my order and received no response. Then I received an alert via Australia Post app. A package arrived but it was only 1 item. I sent another enquiry but no response. I'm waiting one more day for a response and I'm going to… Read more

report this online shop to ACCC. Other online shops don't behave this way. It's been an unsettling experience and it feels as though they are trying to scam tired parents who actually need these items in a timely manner. Don't shop online with Swaddle Shop!!

Terrible customer service – Absolutely terrible customer service. If I could give half a star I would. I purchased two blackout blinds that didn’t fit my windows. I emailed and text them asking for an exchange for a different size or refund. I have had zero responses from this online shop. I will never be buying from them again nor will I recommend. I will be steering people away.

Zip broke after handful of uses – Ordered an ergo pouch for my 2 year old. Zip broke within a couple weeks. Have tried contacting them numerous times. They will not reply. Terrible.

BUYER BEWARE – I was sent a faulty product. After multiple attempts to contact the store and months later I still haven’t received a response. Do not buy from this store it’s a scam.

Super fast delivery to regional areas – Ordered an ergopouch sleepsuit on Wednesday afternoon and it was delivered Thursday morning - I live in a regional area so this is unheard of. Price was cheaper than anywhere else online and it was free delivery. Unbelievable service! I will be buying from here again.

Terrible Customer Service selling Faulty Goods! – Received tow ergo pouches that I ordered. One was covered in mould and contacted them for refund. Got an initial response but then nothing since and now wont return any emails or text messages. SCAM!

Order processed but never delivered. No response from company. Scam! – We ordered an $80 sound machine. The order was processed then we got an update saying it was delivered. We never received the item. After weeks of emails and texts for an update and request for a refund to the number provided on site there has been zero response. It appears we have been scammed.