Swann Australia

Swann Australia

 Verifiedau.swann.com
Swann Australia
3.0

1,695 reviews

PositivevsNegative
49% · 829767 · 45%
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Return Claim MadeYes · No
Product Quality
3.2
Shipping
4.3

Reviews

1,695 reviews
1,695 reviews
Ari
Ari
 

Happy long term customer

I've tried other brands, but swann devices are superior. I've had a wifi camera for years and it works day or night, in any weather. A competitor service I invested a lot of money in as an outdoor camera fogged up every night, making it useless. This has never happened with my swann camera.
I wish the new ones I purchased also recorded sounds, but for the price and reliability I'll just have to do without. Overall, their systems are easy to use and last. Show details
Barry
Barry
 

Good

Works well, each morning, each afternoon, each evening, and night. Show reply
Derek
Derek
 

Add the video feed to my security system

I want to view the feed from my door bell on my monitor which shows my security cameras which are the same brand Show details ·  1
ALI
ALIRichmond-Tweed, NSW8 posts
 

Zero customer service from Swann

Swann don't offer any customer service. The product comes without an extensive manual making set up of cameras impossible for the not very technically minded. Requests for a manual from Swann have been unanswered. No customer service from Swann, product will be returned Show details
Swann Security
Swann Security   DM   
More

Ali, as previously discussed - we do have manuals for our products. They are available for full download from our Support website and you have been provided with this link previously.

Bob. F
Bob. FGreater Melbourne (Outer), VIC
  Fair Incentive

Awesome product

It’s a bargain! Good camera quality. Sometimes take bit of time to Stream live. Show reply
Anthea Woolaston
Anthea WoolastonNorthern Region, NSW4 posts
 

DO NOT BUY SWANN CAMERAS!!

These have been the worst decision ever. To top it off, Swann's technical line and customer service is putrid! When asked to provide call back times and dates, they dont call. This issue of my cameras going off line every night has been dragging on for 5 months and the general reply from them is sorry about the inconvenience.
TERRIBLE SERVICE! TERRIBLE PRODUCT!
DO NOT BUY SWANN CAMERAS!! Show details
Swann Security
Swann Security   DM   
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Ellyn W.
Ellyn W.
 

Good quality cameras

Had swann cameras for about a year, good quality cameras with no issues so far. Being able to keep an eye on our property when away overseas and trips is great and gives peace of mind. Show reply
frederick d.
frederick d.
 

Devices

The cameras are very nice. Very reliable quality... good job... Show details ·  1
Sree
SreePerth, WA2 posts
 

Clear picture

Clear picture and timely notification. Less lag. Worth the price for this security camera system. Show details ·  1
Peter
PeterSouth East Queensland, QLD2 posts
 

Great aftermarket service

My Swann Smart Security System with 8 cameras stopped working aftyer 5 years (well outside the warranty period). Swann replaced the power pack, upgraded the firmware, tested the system and returned it by courier at no charge. Outstanding service! Show details ·  1
Troy G.
Troy G.North West, QLD2 posts
 

Great product

Great to be able to remotely logon and check cameras. Show details ·  1
Product Quality
Oscar A.
Oscar A.2 posts
 

Excellent

Perfect cameras can not complain about anything about this product Show details ·  1
David B.
David B.South East Queensland, QLD17 posts
 

Won't stay online for long enough to be effective

Our Wi-Fi NVR Camera system was a waste of $$
Purchased at Jacar electronics on January 1, 2023 so have had 18 months to experience the abysmal performance of the camera, their ability to hold a wifi signal and the clunky 1990's style interface for setup.
We now have a 1000mbps connection speed running of a state of the art Wi-Fi-6 Eero router where I get a perfect signal on other devices 15 meters past the cameras yet they can't hold a signal. One spends it's entire life recording a palm frond swaying despite changing every possible setting to stop this happening.
I'll be chucking this $600+ pile of rubbish in the bin and buying somethibg that works Show details
Product Quality
Shipping
Swann Security
Swann Security   DM   
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Nic
Nic2 posts
 

Good experience

Good picture and sound quality, good value for money, would buy again Show reply
neville h.
neville h.2 posts
 

Very good quality cameras

Cameras are easy to set up and use. App works well with them Show details ·  1
Product Quality

Questions & Answers

Steve H.
Steve H.

Recently purchase a Swann MaxRanger four pack camera set "three weeks ago". Now they work great and even the app is great but the solar recharging sucks. Two of the cameras are struggling to stay above a 20% charge. The one I was most worried about and gets very little sun is maintaining a charge above 60% but two of the others with constant sunlight will need a manual charge soon. The solar was the big selling point on these units. Does anyone have any clue as to how to improve the rate of charge. Was thinking of swapping the units location to see if the unit is faulty. I know it's winter but the one with the least sunlight is holding ok. Thanks for any ideas.

Swann Security
Swann Security   DM   
Steve H.
Steve H.  

Thank you for getting back. I have already tried all the above ideas. I'm going to give each camera a full recharge on UBS and change the location of each camera to see what happens.

Swann Security
Swann Security   DM   

Thanks Steve. Please let us know how it goes and what the results are. Thank you,
Swann Team

Linh N.
Linh N.

Allsecure 650 mouse can't create directory or filename ! I don't or can't get the screen keyboard to pop up ! Please help

Swann Security
Swann Security   DM   

Hi Linh, for this type of issue please contact our Tech Support team on 1800 788 210 and press option 1. They will be able to assist and endeavour to get the problem resolved so that you can use your devices.

Thank you,
Swann Team

KxS
KxS

NVR 8580 package 885 MSB cameras, cameras are not recommended, from unpacking to using camera is OK but within a short time they lose resolution due to moisture within the lens, unplugging and waiting some time up to a day the moisture disappears, plugging it back into system is easy but camera again in short time shows moisture inside a Ingress Protected product.
Camera is placed in a porch setting away from any water getting at it. Cameras which had been sitting in the box unused were put into same place as faulty camera, it also from the box in a short time displayed moisture inside the lens so pointing to a poorly manufactured product. I can not recommend SWANN system.
The box of NVR recorder and cameras has been sitting unpacked for a time in a dry home until it was decided to install one camera to see how easy it was to use, disappointed at the result.
Researching the Swann forums shows this is a common issue that Swann knows about but can not offer good technical support to allow camera to operate properly, it is an expensive paperweight.

Swann Security
Swann Security   DM   
See all Swann Australia questions

Details

CategoryOnline Shops and Home Care Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $0
Visit official website

Contact info for Swann Australia

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 27006786072

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