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Swann Australia

Swann Australia

1.4 from 399 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (304)
  • Return Claim MadeYes (53) · No (252)
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Ryan

RyanPerth, WA

Ridiculously poor customer service and average product

published
Incentivised ReviewNo
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Jason

JasonCaroline Springs

  • 3 reviews
  • 4 likes

If I could give a negative rating I would!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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Avoid this brand at al cost.

published

I have a SWIFI-SPOTCAM that cant show me live play or recordings. This is my third camera. After the original purchase, Swann did an untested firmware update that rendered the camera unuseable and so they replaced it. Last Sept they had an outage and again my camera wouldn't work. They've sent me another and this one doesnt work either. Techs try their best, but they're hamstrung by an inferior product.
Best to give Swann cameras a miss and save the frustration.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
4 comments
Swann
Customer ServiceSwann
Frustrated
Frustrated

I noticed you keep asking all reviewers to provide a case number so Customer service can assist. What is it that they can do that no one else has been able to do so far?

Frustrated
Frustrated

#00698834

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John B

John BGAWLER

  • 4 reviews
  • 4 likes

SWANN Security System - NVR 8580 remote control software and NHD 885MSB camera Infra Red capability

published
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Swann
Customer ServiceSwann
John B
John B
Swann
Customer ServiceSwann
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Swann One Smart Hub - Made Redundant - No support -do NOT buy (Swann Support Enquiry - 00689894)

published

I bought a Swann One Smart Hub about 4 years ago and it worked okay, not great or even good, but just okay (less than average and less than what I expected). I then sold the house and stored the security system for 3 years. Now (2021) I went to install it again just to find that the Swann One system is no longer support and that we have to upgrade. You have to be kidding me. I'm not that stupid that I would be hooked in to another system that they may stop supporting. I would not ever install another Swann One system.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann

Thank you Barry for your review - Our customer Service team will be in contact with you directly.
Kind regards
AS
Swann Customer Service Au

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Donald C.

Donald C.Perth, WA

Swan WiFi

published

So I bought a WiFi wireless camera. Easy to set up but would not record. Spent 1/2 a day on line or a phone call with the help line. They sent a replacement that is even worse.
Will not record even if I try record manually. Will not turn on quick enough. You could break into the car and be in the next suburb before it turns on.
Will take it back and ask for my money back as it is not fit for purpose.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Swann
Customer ServiceSwann
Donald C.
Donald C.

00688246

Swann
Customer ServiceSwann

Thank you for your case number: Our Team will be in contact directly with you.
Kind regards
AS
Swann Customer Service Au

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Patrick

PatrickGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 14 likes

Won’t buy these again

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
4 comments
Swann
Customer ServiceSwann
Patrick
Patrick

Ticket 00685428
Was told to call back when near the cameras. Not much good when they’re a 5 hour drive away.
One camera has now been offline for 8 days, 5 hours, 15 minutes

Patrick
Patrick
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Derek

DerekGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Broke right out of 1 year warrenty - just avoid

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Swann
Customer ServiceSwann
Derek
Derek

#00672342

Swann
Customer ServiceSwann

Thank you - We will contact you directly.
Kind regards
AS
Swann customer Service AU

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Scott

ScottMetropolitan Adelaide, SA

  • 5 reviews
  • 4 likes

Zero stars is where its really at

published

I bought two of the latest tech home cameras & Both my home cameras have stopped functioning, after service is pathetic and i am sick of companies not backing up their products.
DO NOT BUY SWANN security anything, cheap crap that doesn't last 6 months.
QR connection wont work
Manual connection doesnt work
Reboot doesnt work
Playback doesnt work

The whole thing does not work

Save your money and buy other brands

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
5 comments
Swann
Customer ServiceSwann
Scott
Scott

Too little too late!!
Only now do i hear back from you all because you recieved a poor review.

Check my emails if you wish to respond

Swann
Customer ServiceSwann
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Martin B.

Martin B.South-Eastern Region, NSW

  • Verified

Great system but needs improved phone app

published

I have installed the Swann wire-free camera this morning. While the installation was in line with the setup of similar systems, for non tech people it might be a little difficult. I have installed the camera around 70 meters away from my house to monitor my driveway. I have an outside wifi antenna in line of sight of the camera. While the setup is working as expected, time will reveal it's durability. I do find the phone app aesthetically acceptable and traversable, but the underlying code has not been thoroughly tested. This shows in the way of small glitches when adjusting settings and deleting recorded videos. That said it is livable to work with. More work on the phone app and maybe the release of a web interface would be great.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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This product is total crap. Dont buy it.

published

It doesnt work. Once a month it will turn on. Waste of money. Dont buy it. Paid a alot of money. Waste of time.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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Donna

DonnaSydney

  • 2 reviews
  • 1 like

Waste of money. Avoid!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Donna
Donna
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Alain

Alain

  • 3 reviews

Avoid. Useless wifi camera due to app

published

Every time on opening app the firmware upgrade starts resulting in a disconnected camera. The firmware upgrade freezes the camera and the app and nothing happens (update in progress still showing after 38hours)

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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Stewart

StewartGreater Melbourne (Inner), VIC

Big waste of time and money

published

Bought a pair of cameras, one of them had metal shaving in the camera lens and required the receiver to be 1-2 meters away to get a wifi signal over 50kbps, the other camera works fine

tech support took 20 minutes to tell me to plug my internet cables in then abandoned then support chat
so far, i'm honestly really disgusted these guys sell faulty products then treat new customers with such rudeness i dont see anything left to do but get a refund and never buy the from swann again

the App is also pretty unresponsive, and the "talk" feature doesnt work at all

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Swann
Customer ServiceSwann
Stewart
Stewart
Swann
Customer ServiceSwann
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Unreliable and a waste of money

published

Bought camera The mobile apps was dropping off the date and time was behind . Been reset several times still the same and play back take forever . The recording not working properly . I regretted of spending big money to buy this product. I reckon you pay for the looks but not performance. Hopefully can upgrade soon with different product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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Sam. L

Sam. LFar North Queensland, QLD

  • 2 reviews
  • 3 likes

Garbage

published

Absolute waste of money, cameras have a mind of their own if they want to record or not. More often not

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Swann
Customer ServiceSwann
Sam. L
Sam. L
Swann
Customer ServiceSwann
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Len C

Len CSouth West, WA

  • 3 reviews
  • 1 like

Made Useless by app change.

published

Wifi camera was working until app change, was not in use at that time and is now useless. Waste oftime

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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Not Worth The Cost

published

I bought a Swann dvr8-4580v in March 2019. Installed it myself and it was fine enough to use. Had initial teething issues, but i got used to it. The unit has recently stopped working, it just sits there stuck on a blue loading screen and never progressing. I didnt change any settings, there was no apparent reason as to why it stopped working - it just decided that it had enough of being useful. I called Swann for assistance and after running me through exactly the same steps i found on the internet, i got the usual, "your out of warranty, take it to a repairer".... Now at least i have an $800 paper weight and several dummy camera scattered about my eaves.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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joe irvine

joe irvineNortheast, VIC

  • 2 reviews

Biggest piece of crap i have ever seen

published

Well, what can i say, sometimes we make mistakes and this was one of them.Made the fatal mistake of purchasing the Swann SWIFI-SPOTCAM-GL 1080p WiFi Spotlight Outdoor Security Camera.From the word go it was a disaster.Would not connect to wifi no matter what i tried.Hard wired it and now works but will not record at all on any motion detection.Absoloutley useless.Smashed it and went and bought a ring one.Works perfectly.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Swann
Customer ServiceSwann
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Ridiculous

published

Bought 4 swaan cameras and after the upgrade of the app they will no longer connect, got sent out 4 née ones but explained to them they will not work but they assured me they will so now waiting for a call back regarding this, I am going to ask to upgrade the cameras as it’s the same price as I paid for these ones and hope a different version works I’m so disappointed as I have no security at the moment and had to go buy a security camera for Bunnings whilst I wait for this issue to be sorted !

Product Quality
Incentivised ReviewNo
1 comment
Swann
Customer ServiceSwann
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Page 1 of 20

Questions & Answers

Lynley

Lynleyasked

I have 4K DVR Colour night vision camera’s with no spotlights.
My problem is I would like to know what type of bulb would I need to have in my security lights (I have seperate to the cameras) to make the cameras record in colour at night? I have noticed they do record in colour when I have my door open and the interior light shines out at night. I had another problem and asked this question at the time but the person could not help me, that was enquire #00668161

1 answer
Swann
Customer ServiceSwann

Hello Lynley

Thank you for your review and case number we will be in contact with you directly.
Kind regards
AS
Swann Customer Service Au

Ramil

Ramilasked

My Swann wireless camera is working with Wifi, but it doesnt work when im outside using internet, whats happening?

4 answers
Swann
Customer ServiceSwann

Hi Ramil
Thanks for you review.
Please provide a case number if you have one from Technical support if so we can assist you directly.
Kind regards
AS
Swann Customer Service AU

Ramil
Ramil

I dont have a case number, where can i get it.

Ramil
Ramil

My case number is 00668521.

Lynley

Lynleyasked

I have stopped getting email alerts. I tried the test it says it was successful but I do not receive them. I have looked in spam but they are not there either. Can you help?

3 answers
Swann
Customer ServiceSwann

Hello Lynley

Thank you for your review. If you have spoken to our technical support please provide me a case number.
We can contact you directly to assist with your issue.

Kind regards
AS
Swann Customer Service Au

Lynley
Lynley

No I haven’t talked to tech support should I give you my ph number on this site or contact you another way?

Swann
Customer ServiceSwann

You can contact our AU office number which is on our website.
We can assist you accordingly
Kind regards
AS
Swann Customer Service Au

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