Swiftco Trailers

Second hand powerboat to new trailer – Swiftco was fabulous. Marcus and his team including Mark and JD and the ladies in the office were brilliant. Helped me match my new boat to a brand new custom trailer. Perfect boat set up to trailer. I'm totally confident I can tow my 2200kg boat and trailer up and down the coast to explore different rivers and water areas. Deemaxx braking system is excellent. Thank you so much Swiftco. Show reply

Fantastic service combined with excellent prices – After being quoted exorbitant third-party prices in a rural area I investigated online and found Swiftco trailers. Extremely fast shipping and exceptional customer service! These people are experts in their field and everything fitted perfectly, If you live in a rural area don't pay ridiculous third-party prices, deal direct as it is considerably cheaper. Thanks for such an easy sale! Show details ·  1

best trailer upgrade – boat trailer was a bit run down had a trip from gold coast to King Ash bay 2800km each way the team at swiftco install new bearings hubs,springs tyres etc drove non stop both ways not even a flat tyre thanks Show details ·  1

Look elsewhere – Buyers beware My experience after only 10 mths of buying a new boat trailer from SWIFTCO.I only got 20 mins down the road after picking up my new boat trailer and one of the bearing was overheating turned around and drove back straight away only to be told by the owner this is normal sometimes new bearing need time to settle in , now 10 mths later… Read more

and only 2 short trips with the trailer bearing is still getting very hot .Turns out self greasing axel won’t accept grease ,oh I forgot to mention that one week after collection all 4 of the brand new tyres went flat only to be told by the owner ( do you have neighbour’s that don’t like you ) but confirmed by Goodyear that all 4 valve stems were leaking .The Jockey wheel was dodgy and wouldn’t uncouple from my car ( apparently bent) this was replaced as good will however owner changed his mind when we asked to see the bent jockey wheel .Also coupling still not sitting right on the car despite the owner saying it’s fine .Somehow also the light on the side wasn’t working working it apparently had a cracked circuit board which we somehow broke ( please read through other reviews on this page and you will find the same issues over and over again with poor excuses from the owner .On top of this the office lady(Sam) was extremely polite until you have a problem with the quality of some of the components they use on their trailers and then she turns into the rudest office lady ever , oh did I mention the rude office lady is the co owner . If you buy one of these trailer don’t expect any after service and trust me you will need some .No matter what your claim is it will be your fault and he will talk over you the whole time you try and explain anything .

Negative experience – Purchased single axle trailer last year. One bearing heated up from new. Paid for boat fit - did not work, hull guides were not centred, I had to change, plastic on skids was at wrong angle to hull and had clearly been exposed to UV, I had to change, vertical posts on skids were not at 90 degrees to trailer I had to re-drill holes and adjust. Poor quality control. Show details

The offroad trailer was a disaster from the beginning – Jockey wheel inadequate, guard fell off and bolts to brakes fell off first trip on dirt, winch ratchet poor, flex in trailer frame caused damage to the boat - three off road trips with the above problems. Show details

Needed specialised bearings and brakes for Timbren suspension and they went above and beyond expectations to ensure that I got the right parts. Super fast delivery and the price was good. Have had a few different orders since I found them and all were great. Have had problems with other suppliers in the past so this was just good to talk to someone who knows what they are talking about. Show details ·  1

Great Company and great Service – The service from Swiftco was superb, Corena was highly knowledgeable and able to quickly identify my needs and arrange collection the following day. Would highly recommend. Show details ·  1

Help when help was needed – Recently, I had a big problem. The cable on my Power Winch snapped when retrieving my Cruise Craft on the boat ramp at the Tweed Heads Holiday Park. Nobody locally seemed to want to help me so eventually I took it some distance to Swiftco Trailers, Molendinar. There they ever so professionally remedied the problem but wait for this.......When I… Read more ·  1

asked Marcus, " How much? " Marcus replied, " Nocharge! We are here to help people".........What a wonderful attitude to have to your customers!......A story worth teling over and over.

Excellent knowledge and service !!!!! Outstanding!!!! – We received our new caravan and the electric brakes didn’t work, tried many different avenues and tradesmen but nobody could figure it out. One phone to Marcus who offered to ring all of the trades and investigate this for us. He rang back with a solution after a couple of hours to the month long problem, such a simple solution from a very… Read more ·  1

experienced operator. Even the caravan manufacturer and chassis company couldn’t figure out the issue. Could not be happier with our fantastic result and can’t thank Marcus enough for getting us on the road.

Fantastic result for my new trailer – Swiftco were very easy to deal with delivered the product on time boat is now on trailer fits perfect went fishing couldn't believe how easy it come out off the water would recommend Swiftco to any potential boat owners seeking a new trailer Show details ·  1

Braked trailer axle was perfect – Ordered a braked trailer axle with springs. The young lady who took my order was very helpful and patient ( I had plenty of dumb questions) delivery was so fast and everything arrived without any problems. Highly recommended. Show details ·  1

Fantastic Service and knowledge – I recommend Swiftco Trailers very highly. I was looking to purchase a new boat trailer and went to various brands. Swiftco were the most professional, showed and explained their unique design that others just can’t match. Their knowledge, expertise and service is exemplary. Their after sales service is beyond expectations. I am in the need of a… Read more

new work trailer and am waiting their new composite trailer. Even when I was in store, one of the other trailer retailers was there asking the owners advice. Just so very experienced and knowledgeable beyond others. Topped with an 5 year frame warranty. Others only offered 6-12 months. Extremely happy, thank you.

Push the blame elsewhere – Requested a quotation for my 2.3 tonne boat, specs provided. Quotation received with nothing suggesting they would supply non stainless brakes. Was accused of accepting the quote without stainless brakes. What boat trailer at that size is not used in salt water? Brakes failed after 7 months, were seizing, bearings heating, affecting all.4 brakes.… Read more

Had to find somewhere to store the boat securely as Swiftco would not assist with getting the trailer down the Gold Coast Highway from Brisbane due to my concern of a major failure. Yes, ok replaced under warranty, but then started to ear bash me about the brake supplier being the problem. I bought a trailer from Swiftco, not a brake manufacture. And when I asked about the Anco brake unit they installed, the response was yeah we don't know too much about them. Asked about maintenance on the brake callipers. Told to use a lanox product and tow it each week around the block. WTH. After confirming that all was.checked and fixed, 3 months later and about 150km on the clock, the bearings have failed, grease everywhere, grinding sound from wheels. Made contact and told to bring it down. Tried to explain the dangers of 3 tonnes on a highway with bearing issues, they don't really care. Then after asking for a copy of their warranty terms and conditions, a female staff started yelling at me, telling me she had to drive her rang rover to Brisbane for repairs, phone call terminated...what customer wouldn't. I have to pay for a tow truck to bring it to the Gold Coast. After sales.sevice is disgusting. Seem to want to shift the blame rather than work to a solution. Agree with other comments on this site. Yep, some good trailers but when the problem arises, they point the finger. And it appears from the companies responses on this pages, they like to get offended at customers who have had a bad experience. Looks like I will just pay to get a local to fix it. Leason learnt next time I need a trailer.Look out for me at the ramp, i am making and sticker to show my disgust atthe trailer quality. Will be more than happy to discuss my concerns about the company at the ramp.

Awesome trailer and fantastic after sales service – Bought a trailer from Swiftco around 8 years ago to replace a “name” brand trailer that had literally disintegrated with rust. It was ready to pick 3 days after I ordered it. They offered to set it up to suit my boat for a very reasonable fee and explained how to best wash the trailer to avoid any potential rust issues - they have a setup that… Read more ·  1

allows for flushing fresh water through the box frame which prevents any salt water rusting the trailer from the inside which seems to be the most common cause of failure in boat trailers.

It tows magnificently and after 8 years has no sign of any rust on the frame whatsoever so the galvanizing is obviously of the highest quality.

Driving the boat on is very easy, the set up of the trailer seems to counteract any skipper errors !

I recently had a problem where a bracket holding one on the rear wobble roller sets broke which was probably my fault as I didn’t have the trailer far enough into the water and they replaced the bracket for free even though it was well out of warranty - noting that the price for that part was ridiculously cheap even if I had had to pay for it.

The purchase price of this trailer was around 1/3 of the “name” brands, but the materials used are the same specs - unlike some of the other cheap trailers out there which are made from imported components bolted together here.

I could not be happier with the product or the service offered by this local company

Thanks Swiftco! Great Trailer – I’ll definitely recommend Swiftco Trailers for a new boat trailer. I got my new trailer and they suggested a boat fitting service which I’m glad I did. Boat sits perfect and comes on and off real easy. Tows great. I love my new boat trailer best decision I made was choosing these guys. Thanks Swiftco! Show details ·  1

Poor service , average quality, – I have purchased 2 trailers from this company. Trailer 1 - I asked for a dual axel boat trailer for my 17ft boat and the director at the shop argued with me trying to tell me I don’t need a dual axle one I only need single axle. I have them the specific boat type and model And he told me he had done heaps of those. Whatever, so i get my new… Read more

trailer and fit the boat on it and it’s terrible, axel couldn’t be moved back anymore as they had adjusted it all the way , in doing this they cut off the tie down points. It was all wrong ,I couldn’t travel over 60km hour without almost fishtailing out of control. I took it back after all the messing around and they upgraded it to the dual axel as I originally told them. They then fitted the boat and it was all wrong too , rollers were adjusted incorrectly and not even, I paid for them to adjust it and fit it and they couldn’t get that right. I get it , that’s just one guys incompetence in this case. Anyway I fixed it and the trailer was actually not bad and towed excellent. I was looking over it and realised they had put the wrong vin plate on it also , didn’t even match the rego papers, they sent someone out and grinded it off and put the new one on. Lot of messing around but I don’t usually complain , not the best service or outcome but hey I give them the benefit of the doubt.

Trailer 2 - I purchase a box trailer dual axel gal with cage and all the fruit. Cost over 5k Used it 6 times since I bought it last year. The tail light is broken already so I called up and they said email us, I asked them if they could just get someone to come out as I’m 20 min away and fix it as it’s under warranty and I’m pressed for time but they said no , so I said we can you just send me a light and I’ll fix it myself, that’s a no again. So I emailed and they said bring it in please let us know so we can confirm. I emailed them back and no reply. So I waited a bit and emailed them again , yep you guessed it , no response , the trailer is almost out of warranty so are they stuffing me around untill it’s out ? Communication wasn’t an issue when they needed my money but now it seems to be. In addition to that the galvanise is bubbling on the cage and the welds are horrific and rusting, I can’t even weld but I could do better than this mess. I find them quite rude to deal with and I won’t be buying from here again.

Trailer quality overall across the 2 trailers 6/10 Service 9/10 when taking your money And 4/10 when dealing with problems.

All I ask for is that you respond so we can fix the issues. My time is money and I’m willing to sacrifice that but swiftco isn’t.

Professional service – I found a huge range of products and the website was reasonably easy to use. I purchased leaf springs, axle, bearings and U bolts. The product quality appears pretty good so far, I think the bearings are Dexters. Not 100% sure on that. The items arrived within days of ordering, I received good communication and would recommend them to family or friends. Show details ·  1

So impressed when I saw my new trailer – Have been looking at purchasing a trailer for the past week, went and had a look at a few being advertised couldn't find the right one, also told I had to wait up to 3 weeks for delivery, decided to check out Swiftco trailers , gave them my requirements over the phone and they came back to me within minutes, they offered me more than I asked for… Read more ·  1

at a very very good price, They had it ready the same day, The quality really surprised me , so well made, I towed it home about 50 klms , it towed beautifully, Thanks to all the staff for the way they handled the purchase, Wouldn't hesitate to recommend Swiftco Trailers Gold coast, jeff cullinane from Marsden, 4132.

Great products, very professional service – Great company, very experienced and easy to deal with. Bought new axle, brakes, springs and wheel arches for boat trailer, I was very happy with the quality of the products and the very fast delivery. Highly recommend Swiftco. Show details ·  1

Boat trailer modifications – I required some trailer modifications to accomodate a small twin hull boat. I took the boat and trailer in to Swiftco to discuss modifications and the team were only to happy to help. They honestly looked for the correct way to fix the problem rather than trying to just sell me parts that may or may not complete the modification I was looking to… Read more ·  1

do. I have now got one of the easiest launch and recovery trailers around. Hats off to these guys.

Cheers Adam

Title of Review- Best Quality and Designed boat trailers and box trailers – I bought a Swiftco boat trailer 8 years ago, so happy with their design and durability. I was in the market recently to upgrade my work box trailer so I purchased from Swiftco again due to their great range of add-ons and fact they have been in business for so long. Same great service and quality of trailer. If in the market for a quality trailer I would recommend saving your time and going to Swiftco Trailers. Show details

They have no idea what they are doing! – Needed to get made 2x torsion bar suspension boat axles. They quoted $2400. I sent pics of the brand of trailer, pics of the axles & the measurements they asked for. Received axles & they do not fit. They made the axles 100mm short either side. They never ask for the measurement from tyre to tyre, they just calculated it. Will not give a refund… Read more

only a $200 discount off another $2k worth of axles. Bad customer service will not deal with them again!

Poor design and build – I bought a used boat with a Swiftco trailer (trailer had only been used once). I have had to spend $6000 to bring it to an acceptable and safe level. Had to move wheels forward 280mm, lower rear crossbar 100mm, replace axle brakes and stub axles. Swiftco unable to supply parts. Parts welded after galvanised. Coupling too high for standard towbar. Show details

Poor after sales support and poor components used – Pour quility lights used on trailer. Meant to be fully submersible LED light however only offer 12 month warranty on them and won't stand by their product when it fails. When you pay about 5k for a trailer and lights fail with minimal use it's really disappointing especially since the manufacturer doesn't even back up their product and just pass… Read more

on the blame saying they're made in China like everything else. The light has never been broken and is in perfect order. It just does not work. Your assistance further was to ask for $120 for a new set of lights which you would post. I went to the location I purchased the trailer from in Melbourne for a representative to view the lights only to find this company is not even represented in Melbourne any more. It's easy to say you don't manufacture the lights and pass the blame to someone else however a true reflection of a business is not the complaints they receive as every business will have issues to deal with. It is how the business handles/resolves the issues. I did not refuse your help I merely mentioned to you the lights you are selling me are found on Ebay for $30 delivered with a 5 year warranty at which stage you decided to end the call.

DO NOT BUY FROM THEM – We ordered a trailer from them. Picked it up and it started falling a part before we got it home. We had a metal fabricator come by and inspect the trailer. He told us the weld and build quality was extremely poor. We tried to send the trailer back and that is when they got extremely rude, aggressive and uncooperative. Took us 6 months and a… Read more

lawyer for them to finally take the trailer back. They did not return all of our money after agreeing to pay for shipping. DO NOT BUY FROM THEM

Absolutely Disgraceful – Ordered a part online and paid for it, to be couriered from Gold Coast 16/1/2019. It eventually arrived on the 28/1/2019. Three calls fobbed off, with 'Its on the way', 'sorry we confused your name with walk in customer'. The staff may not be aware how obvious they are trying to put over this nonsense. 12 days to deliver a part from the Gold Coast to Brisbane is disgraceful. Cancelled my trip away.

Totally Incompetent – The Principal of this business does not listen. This obviously leads to mistakes being made. I ordered trailer parts worth about $1800, confirmation emails left out significant parts and took numerous emails to correct to ensure I was paying for what I wanted. This took months! About 60% of the order arrived after considerable time, it took… Read more

many more phone calls and emails to have the remaining 40% dispatched. When this arrived it was still wrong. I had ordered a 400 mm stub axle, a 300 mm stub axle arrived, this despite me specifying 400 mm on a number of occasions. Unfortunately 400 mm was not specified on the invoice, despite my request.

Upon complaining to the Principal, his response was that they only supply 300 mm stubs, why did he not say that when I was making the order?

I have never experienced such incompetence over such a simple order!

Do not use this supplier.

Terrible – First time that I have sold a boat because of a new trailer . Poor quality , assembled incorrectly and a very disappointing warranty back up . In all fairness it is a cheaper trailer and I guess at the end of the day you get what you pay for - lesson learnt.

Old fashioned honest service – Marcus and his staff helped us get back on the road when our caravan broke down Show details ·  1