Sydney RV Group

Poor to no service at all, do not buy from these idiots – We paid a deposit to get our van built at the Penrith show last year. 10 months later, we received an email to say it was ready to pick up….but we discovered the carafan wasn’t installed, and the outdoor kitchen was missed as well. 62 days later the van is still not ready, and we are so frustrated and we seem to just go round and round in circles.… Read more

We were told the kitchen be an additional 8 weeks and it’s too late about the carafan, it can’t be fitted now. Still waiting for an outcome or some answers as to when this will be fitted and finalised so we can travel. We have sent numerous emails, made several phone calls and we even travelled 5 hours to view the van thinking the service would be better face to face and we would eventually get somewhere if we fronted in person. Nope, nothing, still getting the run around and no answers as to when it will be ready. This is the worst customer service we have ever encountered and we wish we had never met these people or bought a van though them, disgraceful. We just want to say shove it but we would be back to square one and we really think they would not care.

Sales great, service ughhhhhhhhhhhh – I want to say a very big thank you to Ruby and all the team at Sydney RV Group. It is specifically hard for 2 women buying a car or caravan let alone a motorhome but Ruby has been absolutely fantastic throughout the whole process. From picking us up at the train station to managing a great deal for us,she has been awesome. Even on the day we were… Read more

coming to pick it up Ruby arranged for Adam to pick us up as she wasn’t working that day. The we had handover with a lovely man ( cant remember his name though ) He was not stingey on the time allotted either, we asked so many questions and they were more than helpful in answering each and everyone of them, they even let us video it just in case we forgot anything ( which we have ). We would highly recommend Sydney RV Group to everyone especially woman as no question is too silly The whole experience though was let down though by the service area. On our way home we encountered some issues that needed repairing. It was like pulling teeth getting them to respond but over the next few weeks I continued to call and call in order for them to respond and they finally agreed to the repairs which were done.

Patience, and (finding the right person) is very much a virtue – Back in July my wife and I decided to purchase a used motorhome from Sydney RV Centre. The initial experience was a disaster, three breakdowns, which I believe was a problem with the vehicle's computer being scrambled, and we were no nearer to a solution. The sales and service staff were sympathetic and seemed to be doing their best, but… Read more

different sensors kept failing. A suggestion of a refund or replacement met the same response, "Sorry that's above my pay grade." Then I contacted Mr Norman Rae. Despite this being a time of intense personal difficulty for him Norman immediately took charge of the situation. "Come back to the centre, look around and find the vehicle you wish to exchange your motorhome for." We did just that, and received a full refund on what we had paid for the first vehicle, a great deal on the replacement motorhome. A full service, and all with a smile and understanding for our situation. We have just now completed our first tour, to North Queensland, and it was a joy. I've spoken to numerous people we met along the way and related our experience to them, and in general they were amazed that we received such outstanding service. Thank you Norman, thank you to the service department, thank you Sydney RV Centre. If we decide to upgrade our motorhome in the future then it will be Sydney RV Centre we will go to first and foremost., I heartily recommend them.

Thanks Bethaney from Sydney RV for all your support. We had a fault that nearly caused the loss of Van and could have ended in a major accident. It became a debate of accountability between our Insurance, Coromal manufacture and Proline Chassis, how ever Bethaney kept us up to date communicated well and through what could have been a situation of… Read more

frustration Bethany kept it calm and organised. An absolute asset to the team at Sydney RV. I can’t recommend Bethaney enough for the support we have received over the past 3 months as we worked through it. Thanks Bathaney.

Mark and Matt.

Charlie, from the bottom of our hearts, thank you for making our family's dream a reality! Charlie is honest, loyal, hardworking, and incredibly patient. Despite me being a challenging customer at times, he always treated us with the utmost respect throughout our journey to find the perfect van. He never gave up until he found the right one, and… Read more

we couldn’t be happier.

Rick was the icing on the cake—helpful, knowledgeable, and always ready with honest, no-nonsense advice. His support made all the difference.

This team is truly one of a kind, and Sydney RV is lucky to have them representing their brand.

When we're ready for our next van, Charlie and Rick will be the only calls we make!

Amazing customer service – What an amazing experience. Elisha was so professional and managed to sort everything perfectly. She even checked in as I was travelling by coach and train to pick up my camper and she was worried about industrial actions. She deserves to be named employee of the month for sure. I’m so happy with my Talvor. It’s the perfect campervan for me.

Used up , spat out – Traded my van in on 2018 Franklin, van did not have access to 240 v, could not roll out awning where it was located, said to Ryan when he was preparing contract, I need to see fridge , AC working and check the awning he said no need , they are all good. The guy doing the handover ( Nathan ) had NFI about my new to me van in particular and… Read more

caravans in general , demonstrated ac, and awning from inside their workshop. Just did 2 day shakedown trip, AC does not work, fridge works on gas or 240 v but not from my car when travelling ( power from car is reaching bmpro,) awning is perforated in the 100 mm closest to van . I have contacted them 4 times including their service dept, Nathan and Ryan do not return calls, I assumed at the start that they couldn’t be as bad as their reviews, guess what, they are, once you pay your deposit and are locked into a contract , you are toast

Unsatisfied – Service department not very helpful. Been waiting for an annex to arrive since December 2023 and keep getting excuse after excuse and several unanswered text messages.

STAY AWAY FROM SYDNEY RV GROUP – DO NOT BUY FROM HERE ..... THEY WILL SELL YOU A VAN BUT WONT HONOUR THE WARRANTY. I had to pay for my van to be fixed myself as during the warranty period Sydney RV Group distanced themselves from fixing my claim. They take your money and don't respond to phone calls ... emails.... complaints. DO YOURSELF A FAVOUR AND GO ELSEWHERE .... THIS IS… Read more

NOT A COMPANY THAT PRIDES ITSELF ON REPEAT BUSINESS OR CUSTOMER SERVICE ..... VERY VERY BAD BUSINESS. STAY AWAY !!!!

I bought two caravans over the past 4 years, both from Sydney RV Super Centre in Penrith, and we were very happy with both the product and the service offered (the second caravan was an upgrade to a larger one). A special thank you to Elisha, Brett and Adrian who all went above and beyond in advising and accommodating our needs. I am sad to see… Read more

the business is closing down, but highly recommend these wonderful people wherever they go in their career.

Thank you Matt, Leslie and Beth. The support Matt has given us has been next level to fix the issues we've had. The girls in service have been amazing as well. We can now travel stress free on all our adventures in our Winnebago Coogee. Sydney RV is lucky to have you guys working for them. Thanks again

Thank you to Leslie, Beth, Andrew, Matt and Daniel for all your assistance and attention to our newly purchased Adria Action. We appreciate all you have done to ensure we are satisfied with this little beauty of a caravan after a few little issues, and thank you for being there for anything we needed. We can't wait to hit the road. You are all… Read more

amazing, and we are delighted with the van and the service you provided. Thanks again, Candy and Darren Woods

Purchase my motorhome – All staff supportive of not only the client but worked as a team to supply goods in an excellent manner, total recommend them to other clients. Show details

Won't Honour Warranty Work – I would strongly recommend avoiding this company when looking to purchase a new caravan or motorhome. I purchased a New Age Road Owl through Everything RV and after waiting 2 years for delivery our van arrived damaged. After 4 weeks of having owned the van and not having even used it, they claimed that I had owned it too long to claim damages.… Read more

Everything RV initially tried to assist me with my claim, however quickly palmed it off to Sydney RV. (name removed) from Sydney RV initially said he would help and that the repairs would be carried out after my claim was partially rejected from New Age. I have tried making contact with (name removed) numerous times over the past 4 months via email and phone, only to be ignored. I have now been forced to raise a complaint with the Department of Fair Trading. Even after informing Everything RV and Sydney RV of my complaint they have not made contact. Save yourself the headache and avoid this company at all costs!!

Repairs needed on the road – Had the right hand side wheel shear off the lug nuts at the brake drum, of my new Lumberjack Sorrento, whilst doing 80kmh, the wheel went one way and the van and I continued straight a head. Notified Adrian at service department, he organised warranty repairs to be at Lumberjack in Melbourne. I then organised a tow into Lakes Entrance and had… Read more

repairs done to get me to Melbourne. The assistance given by Adrian was first class and helped relieve what was an otherwise stressful situation. Could not fault the process or assistance given.

We love this van – Right from the start we were treated with respect, Peter Farrar the Salesman was great he didn't put any pressure on us but at the same time gave us good advice. We picked up the van on the16th October 2023 as promised every thing we requested was done, thanks again Peter and Sydney RV Show details

Never calls back ! – Ordered a caravan and getting information out of them is near impossible . They make you feel like you are bugging them . Ended up calling caravan builder direct . Plz spend your money else where . Not shore how they are still open . Show details

DO NOT GO NEAR THIS BUSINESS!!!!! – @SydneyRV #SydneyRV what a despicable business you are. I have left it a few days to write this as I thought I may calm down, but it appears I am still very upset, disgusted and furious about what you have done to us. The deceptive behavior of your business is abhorrent. 13/8/22 - Caravan Expo and we selected a caravan and paid the deposit purely… Read more

based on the promise we would have it by Xmas - December 2022. After many emails and phone calls from me to General Sales Manager - most of which went unanswered and not replied to, we we told on December 14th we will not get our caravan in December. Brett went on to offer an alternate van which did not have the inclusions in the original van and at additional cost to us as well. So 10 days out from when we were supposed to be hitching it to our car, we are told this awful news. Add to that the $8k + spent on vehicle to ensure towing capacity and safety plus the $7.5k spent widening driveway to accommodate the caravan in a safe and appropriate area. To say we are devastated is an understatement. Upon reading reviews about this business it turns out the "Too Bad - So Sad" attitude of the company is common practice.

Only want your money – Once your deposit is paid and time has lapsed for a refund they don't care about the customers . The service department doesn't answer the phone and could take days to return your msg. They don't want to deal with warranty problems and try and fob you off to other repairers, other repairer don't want to touch their Van due to hard to get… Read more

payments from them. I would not recommend this company at all . Only 1 decent worker there and he only deals in parts. Does not matter how much you like the Van or the price purchase elsewhere and save yourself a lot of grief . Poor quality made Van and Motorhomes and back it up with very poor customer service. Apollo owns the company so the quality shows is the standard of the service there after they have your money .

Very happy with my Winnebago Whitehaven – I am Very happy with my Winnebago Whitehaven Great service in the sales and repairs could not fault them in anyway when I had a problem they could not do enough for me the team at Sydney RV Penrith The only thing I question is the quality control before they Are released it happens in all caravans and motorhomes it doesn’t matter what brand… Read more

everyone’s having problems I speak to a lot of people I think they need to improve the quality control RV Sydney Appreciate your service

Shocking service , don’t buy from this company! – Bought our caravan brand new , sales people were lovely . The after sales service is the worst I’ve ever experienced. Our awning broke , it took 3 months to fix , it took 10 minutes to fix after numerous phone calls and emails which they didn’t reply too . We can’t get our van in for our first service . Numerous phone calls again and emails they… Read more

don’t reply too . They need to find new staff in their service department because they have no idea what the word “ service” is supposed to mean . I’ve reported this to the sales staff who have done their utmost to help us . The biggest mistake you’ll ever make if you buy from here ! “ awarding winning service” disgrace!

Looking over these reviews it’s apparent that there is obviously a problem with service , so why don’t they do their due diligence and either change the staff or employee more staff !!

Busted clearance light – Talked to a person called Bill he was more then helpful he dealt with the situation extremely well I had trouble processing card but didn’t phase him at all thanks again Show details

Very rude sales – Was hung up on when calling to enquire about a camper, now seeing the other bad reviews almost glad they did. Going to have to drive a bit further to a different rv yard but at least they stayed on the phone! Show details

Will never ever go back – I Bought a new Winnebago caravan and and spotted something was wrong with the floor and so did a staff member. He called management and he was taken to the office and told to shut up or you won't be working here much longer. They said they knew nothing about it and it was the first time they heard about it. What they know they staff… Read more

member told me they knew about it and lied to me.. Months latter the floor was inspected and 1 kg of putty was put into the floor to cover up the damage. These people sold me a brand new wingibago that was damaged. They all said sorry once the putty was found.. These people are a told joke and to sell me a damaged new wingibago without tell me is disgusting..

The biggest disappointment of my life – Looking forward to retirement I purchased a new Winnebago BONDI S4 only to learn it is a demonstration model. I’ve now filed a claim in NCAT for deception of sale.  Show details

Service Department – Sydney RV’s service department have been exemplary. They are friendly and knowledgeable and able to articulate clearly. They give sensible advice and do not try to deny problems. Thank you Tony and crew. Show details

Worst experience – Brought a brand new Winnebago Mossman in February this year from Sydney RV Penrith my first caravan took it out for the first time in March I was so excited to only have my experience from hell the caravan had nothing but problems to the point the van flooded and no fridge ruined my holiday to be only told that i mustn’t have a good hand off over… Read more

(not true) as they realised once I brought it back to service department that there was plumbing issues among other issues it was in the service department for over a mth brought it back only for it almost go on fire brought it back to them to fix temporary as I was going away again over Easter another crap holiday to have no hot water no fridge working again among other things. Conclusion did not also come with caravan to be told that it was old conclusions paper work within this time also found out that the caravan was actually 3 years old so I was also lied too. Have gone to a solicitor with no reply from them as I’m wanting my money back and now fair trading with still no response from them. I would never recommend this company to no one. I do have to say Tony from the service department was a real great help the only person within the company that is truthful.

Customee Service - ha! – I decided to put my motorhome on consignment with Sydney RV despite reading many review complaints on-line. Not a good idea. All the poor reviews are accurate. There is absolutely no customer service. I had phoned several times on diffrrent matters regarding my vehicle. Not only could I never get to speak to anyone I never received a return phone… Read more

call as promised. I was told by the receptionist that all phone enquiries and/or messages are emailed to the Sales Team. They clearly are not interested in the Customer once they take possession of a vehicle. They only care about the $$$$$$. Do your self a favour and drive to Newcastle to sell or buy your vehicle

Don't expect any service – The sales experience was all good. I have had several warranty problems and this is were the company fails miserably. It is like pulling teeth to get the service manager to do anything. My experience is that he immediately takes the manufacturers side and I have had to take Sydney RV and Nova through the ACCC courts to get satisfaction in the past. Show details

Feeling ripped off – I travelled to Penrith in June 2017 from Townsville to buy an RV Motorhome from Sydney RV after research on the internet. At the time I had completed my second Chemo treatment at the Townsville Oncology Centre. I was told my prostate cancer, Stage 4, was fatal, so I thought I would buy an RV and bugger off and enjoy my short remaining time. The… Read more

sales lady offered me what I thought was great service. Well during my chemo treatment, I trusted the sales lady, Ruby. We had already emailed, face timed etc, so all I had to do was inspect the RV and conclude my purchase. I knew absolutely screw all about travelling in a van, and had never driven a 4 tonne truck before. My thinking was that by dealing with a large company, with a large inventory, that they must be solid and that they would look after me. ..... WRONG!

The RV I bought was a late 2013 513 Diesel Sprinter with a 2014 Talvor 6 Berth coach.

The "hand over" employee, Reg, professed to be professional - not so!!! None of the outside locks worked, apart from the 513 Sprinter cabin door locks and the Thetford WC cassette door - none! All six tyres were set at 40 lbs instead of the 80 lbs stated on the tyres themselves. I drove 4900 ks back to Townsville on under pressured tyres on a 4 tonne vehicle! ... Lucky, I guess! ... I never thought to check them as the "expert" hand over man, had prepared the RV.

During the recent Townsville floods, the roof leaked and damaged the cabinetry enclosing the fridge and the m/wave installed above, the shelf has buckled and the m/wave door cannot be opened.

And then, we had the one in 500 year weather event in Townsville where it rained - heavily - for around two weeks, nonstop. The roof leaked badly and must have been in this condition upon my pick up.

I have previously informed by email, the sales lady Ruby, of some of these matters - no reply to date! .. However, she was service personified to me for which I thank her.

Since then I have recently been informed that mould has destroyed the interior of my RV. CIL has stated that they would write my RV off - and CIL will pay me out for my purchase price. _ As of 11th June 19. - This saga began on 11th Jan 2019.

Because of my cancer and treatment, I have yet to do any travelling - the RV stayed in my front yard awaiting insurance to respond. I paid a little over $80,000. I am out of pocket for Registration, and transfer fees.

I rue the day of my decision to do business with Sydney RV.

I am now in the market to buy a RV Motorhome for around 105,000.

David Camp 0418 771 435____

As of 21st June 2019, I have ordered a brand new Jayco Conquest from Brisbane Camperland. I will catch a tin pidgeon from Townsville Monday, sparrows fart, landing in Brisbane Town at 7:40am.

I will then drive via a mates luxury boat in Harvey Bay marina, stay one night and continue on to Townsville.

I ended up spending $110,000 with a few extras. After tidying up my abode, I will then commence my travels, something that I have been dreaming of.

Will let you know how I fare with this RV.

David Camp 0418 771 435

After sale service! There is none – As stated in the title. 18 MONTHS we have been waiting for a reply. Consistently contacting them to be told someone will get back to us. Even sent photos of the part we need to have replaced to no avail. We don't live close by (4hrs) so called in that didn't help either. A complete brush off Show details

Most recent visit – I must say although Sydney RV were slow to begin with dealing in after sales matters, they seem to have put their act together and dealt with my last issues rather promptly. I am the first to grump when its not right but in fairness they are improving particularly from the workshop point of view. Keep Tony in charge inback of house and Alison in front and things will go good. Regards Thomas.

Sales guys lie to your face....so Lowe you know ! – Nearly 2 years of trying to sort out a dodgy motorhome purchased from SRV. The sales guys I dealt with lied through their teeth, then got the run around by their service department over and over. Eventually they came good with reconditioning the engine but introduced an additional issue meaning the engine had an internal intermittent fault.… Read more

Finally got a refund as per consumer rights and the motorhome is back on the lot for sale again!!

So please be careful when looking to purchase a used Mercedes sprinter van from SRV.