DO NOT BUY FROM
Do not buy online from these people. What should be no more than a 5 minute process has been turned into hours. they will take your payment but will not valid it the sale until you have the 2 amounts they put to your credit card. when a statement arrives a month later what good is this. Any for of help is non existent when phoned.
Sydney Tools - worst shopping experience ever
Called up and paid for a tool that a I needed for a job on the weekend. They made promises the tool would arrive by Thursday. I waited one more day just in case; called a few times during the day on Friday to confirm it was en route; arrived at the shop on Friday afternoon and there was no tool. They had no idea where it was, apparently the person I was dealing with was too optimistic. Then they got angry when I wanted a refund to go somewhere else. Said I couldn't have a refund, made up all the excuses in the world, except for the fact th...ey hadn't actually given me anything and taken my money. Their arrogance, and they didn't even offer an apology. Couldn't believe how badly I was treated, shocker of a place, and this is not the first time I've had a poor experience, but definitely the last time I will ever go near it. Will continue to tell everyone I meet how bad this place is. Just hope this article helps someone else go to a different store first, before they get burned
Lies misleading not what I paid for
Purchased a silent air compressor and tank was promised it would arrive in 3 days. Took a week to get the compressor. Was told it would come with 3 phase plug and was compatible for 20amp. Which was a lie. Had to get an electrician out and pay $1300 To have 32 amp installed. Tank arrived 4 weeks later with no accessories. I got told there would be. Now have to pay more to buy accessories that Sydney tools don't even have. Requested a refund told they won't do it they have stuffed me around for 4 weeks now with no resolution in site. Have not be...en able to operate for 4 weeks which has cost me over 60k. Reporting Sydney tools to the department of fair trading. Misleading conduct that has happened. Sales rep Lucas didn't tell the truth. It's been lies after lies. Campbeltown store. I was going with another company but Sydney tools had promised quicker service. Now wish I didn't listen to there lies.
Great service from Steve V as always!!
Dropped into Carrum Down today for the Milwaukee Day and was greeted by Steve as I entered the store. He was able to assist me with all my purchases and order in some additional items. Best service I have had in a tool store in years. Highly recommended.
Most good hardware stores will match prices anyway
I spent over $1200 on tools and was told via phone I would have my items in 5 business days. When I did not receive a tracking number after 3 days i contacted Sydney Tools both via phone and online chat. For 3 days straight i contacted them to be told the items were going out that day, coming home to find out they had not gone out. The following day (a day after my items were meant to arrive) I was contacted by the shipping manager who told me their website had made a mistake and i must pay a extra $120 shipping for him to send them. I was app...alled. Had I been told this on day one i would of reluctantly paid it how ever this late is simply disgraceful. I decided to ask for a refund which tool another 10 days to be deposited in my account. Do your self a favour and avoid shopping here. Most hardware store will match prices and will offer much better service.
Products are great but refunds are HORRIBLE
I have been buying from Sydney tools for years and have always been great to deal with but my last transaction to get a refund is horrible and ongoing.
I needed to get a refund due to not needing a product. When asking for the refund, I was told that I cannot get the refund back onto my credit card but it needs to go into a nominates bank account, so a minor setback but ok. The refund was transacted and I was told 1 week. After one week, no refund so I called the store and they had to chase head office. After 2 weeks, still no refund, so I cal...
Awesome prices, good service
I have been looked after by Ethan since I have been shopping at Sydney tools, sends emails of pricing and products which makes it a lot easier for me, very fast and efficient with great service, I know Im in good hands every time!
The reviewer stated that an incentive was offered for this review
Helpful customer service staff! Very happy customer :)
I placed an order on the weekend. The payment method I selected was direct deposit, thinking that I had paid via my credit card. However after contacting about my order, the staff were able to take payment over the phone and get my order sent out the same day... what great customer service! Sydney Tools you have really impressed me :)
Just purchased a Yamaha inverter generator from Scott at Sydney tools Warrawong. Fantastic service given by Scott and Steve very helpful and great price and service highly recommended. Great guys to deal with
Fantastic customer service from Paul always prompt and reliable. Wide range of items to select from. Totally recommend the Smithfield Store. All staff are very friendly and helpful. Thanks Guys
Great help and knowledge.
Contacted Sydney Tolls regarding a specific item for potential purchase.
Nick S was so helpful and dedicated to customer satisfaction that he went an extra couple of miles to ensure we had the right product and it's availability.
Nick S also arranged delivery that was earlier than anticipated.
Thanks Nick S - Customer focussed excellence.
Excellent costume service
Ahmed, has done an excellent job on customer service and sales, has honestly help me out so much Im am very happy with my purchase and deal that I got. Thanks Ahmed Gregory hills
The reviewer stated that an incentive was offered for this review
No Customer Service
I had an order that I put through and then received it with missing items needed for a job, took photos and emailed on the day, had no response. I received an email later that week after another two emails sent, they passed the buck and sent it to another department or depot. two weeks after and still nothing back. worthless
Got back to me after the review, fixed the problem after a bit of back and forth.
Great service even though Im in Tasmania
Ali has served me twice now once in store and once on the phone. He has always shown a great interest in what I am doing and has given me great service and advice. I live in Tasmania and with the free postage it is well worth calling Ali for the best deal.
Thanks again I will be back.
GREAT CUSTOMER SERVICE
I placed an order for my husbands birthday and then got in contact with one of their customer service representatives to find out how soon I would get my tool. I was told that it was already in the queue to be dispatched but that she would contact the dispatch team to ensure it was sent out today. Literally, 30mins after the call, I had received tracking details. Amazing!
This was my first purchase, but I sure will be making many more!
- Online Store
- Verified customer
They have cheap prices but don't always have the stock. Fix this and get 5 stars!!
This is the fourth time I have ordered from the Sydney Tools online store and an order has been either sent incomplete or not at all. I've tried collecting from stores but no difference. It's not the fault of the stores, they haven't got the stock to give. I have ordered DeWalt, Makita, Milwaukee gear. No matter what, there always seems to be something missing.
I reported this to their customer service staff and received great support from their customer service and the manager from their Port Melbourne store. This has considerably changed my opinion and reduced my frustration.
Terrible. Ordered gift card for my son's 18th with what I thought was plenty of time! Was informed it still hasn't been dispatched 5 after ordering! Will well & truely miss his birthday
Andrew Buckley at Sydney Tools Castle Hill
Had an issue with a missing part on a new product I bought from Sydney Tools. After 15 months finally rang up as the angry rude customer - had run out of tolerance. Guy there called Andrew Buckley told me I had every right to be pi**ed and set about sorting the issue for me. Within forty eight hours had the part delivered to my door! Andrew Buckley I will be back to buy from you in the future. Fixed a problem caused by someone else and never flinched from the job!
No staff knows when the refund will be processed. Not even idea 1/2 week time. The staff member replied- only the Direct process the refunds and he does not have all day to do this.
How to save yourself time when ordering
The web site was hopeless but live chat put me in touch with Toni Bozinouski who fixed the purchase up in a minute. If you need anything and don't want to waste time RING TONI.
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Questions & Answers
Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks
i purchased an item on black Friday before 2 pm Sydney time and paid for same say delivery which was 17/18$, its passed the time it provided, i have contacted the post office by live chat after multiple times trying to find out the story, they said they have no knowledge of this item handed over to them. i just dont see the point in paying same day delivery if its not even shipped yet? please help, its a Christmas present but needed it here early.
Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.
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