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Upsell stitch up
I went in and asked if they had a battery powered led flood light. I was taken to a $180 light that plugs into a battery drill battery. He made out that only $180 was a bargain. Eventually, he reluctantly pointed to where I could find the $39 one.
Just be wary of the sales people, they are not to be trusted.
Wish I'd read these reviews before ordering online
Placed an order for what I now know is a special order that comes with a 15% restocking fee if you want a refund. Purchase is greater than 6k has been two months and no goods.
Correspondence from Sydney Tools via email has been poor. The go to phrase "a refund will incur a 15% restocking fee", which works out to approx 1k on my purchase. Why a fee when they don't stock the item and or can't source the item from the distributor etc etc? Would cop it on the chin if it was a $100 purchase (maybe that is what the restock fee is aimed at, not sure)...
Ordered Ego and was sent Milwaukee
I ordered an Ego blower at Brookvale Sydney Tools.
Brookvale Sydney Tools did not have the blower in stock and was to send it out.
Opened the package and I thought it was incorrect when I saw the top of a red box. It was Milwaukee.
As I didn’t want to void a Milwaukee warranty, I contacted Sydney Tools. I was told that they didn’t have a Ego box. Most brand new items come in unopened boxes. A opened box usually indicates a demo or shelf model which are usually cheaper.
I should have been told about the item before it was delivered
Worst service I have ever experienced
Waiting a long time for my order, yet cannot ring them or email them to enquire on order. I even asked for a call back when on hold and no-one calls you back. Stay away!
Terrible customer service
Salesman would not allow us to browse store while wife had handbag with her ( leave at counter or outside ) we would happily allow bag check, but refuse to leave valuables in vehicle or at a store counter
Poor customer service
They've had my pressure washer for 6 months for a warranty claim, dozens of phone calls and all I get is excuses.
Obsoletely horrible customer experience
Waiting 2 weeks on an order.
They won't cancel and refund the order of unsourced and non-shipped items.
Repeatedly saying they need to request it through their "management team" after review.
Gobsmacked that a company operates this way.
I'll never shop with them again.
Dont expect to get your online order delived have been waiting for 2 months and nothing
Placed an order 2 months ago no out of stock notice no communication they have just kept my money for 2 months and now tell me they will need special approval to give a refund what a joke
No Price match, no best price guaranteed
Found a cheaper price of Makita charger combo kit at Bunnings, went to Sydney tools to price match. The staff asked the boss of the store to deal with me, when the boss came, he just checked it on computer, found it’s same model, same product, but he didn’t want to price match, and what he said, “you can go to bunnings to buy it, we cannot do it at cheaper price”. That’s what the website said”Best prices guaranteed “? It’s really funny and doggy words. Definitely Not Recommended
Product return issue
I went to return bayer’s polisher which I bought few weeks ago because it looked like used and I wanted a better polisher from that. I didn’t even use it once. I had the receipt. They refused to return it. The staff was rude and they didn’t want to listen to me. They said it’s not in resalable condition. It was very bad experience for first time going to Sydney tools. Am not going back again. Specially at hoppers crossing.
Don't expect your order to be shipped quickly
I had ordered N95 masks - those which are only available for health workers. 3 weeks on they are yet to even ship it. If this is their attitude to shipping badly required items for health care workers, I can only imagine how they would be handling hardware orders. Pathetic!
The worst of the worst store.
I phoned the shop to order an item and paid by credit card and told me that it would arrive in 2~3 days.
Nothing arrived yet. I phoned them asking, but they told me it is still coming but no estimated delivery time this time. So, I asked them to cancel my order. They told me that they can cancel the order, but there will be 15% restocking fee and also you must come to the store to cancel.
I had to visit the store asking to cancel the order which I have not received that I need this weekend.
The person who put my order on on the phone came an...
Terrible customer service
The worst possible experience possible if I can avoid shopping here in the future I will online sales is a joke. I placed an order got sent on a goose chase for a week getting told all different stories like oh it takes 3 days to dispatch an order or we are receiving 30 pallets tomorrow it will be dispatched then or the latest one the order was actually at the Sydney warehouse and was dispatched a week and a half after the order date only for me not to receive it for a month. I'm now copping the cost of down time on jobs with out the tools and when I ring up to cancel it I get told it's been dispatched there is nothing we can do you will have to suffer with it. BIGGEST JOKE EVER!!
Don’t buy online
Terrible shipping. Has taken 1 month for my item to be shipped. When I called they said it was in queue and they’d have it shipped tommorow. Wasted time and money here I guess I’ll give total tools a try next.
- Online Store
Absolutely appalling customer service. Still no canopy
So disappointed in the customer service here. My husband and I paid over $2,500 for a canopy for our car in January!!! We still have no canopy, no idea when it will be arriving and no apologies, accountability or nothing. We have had to cancel multiple camping trips as we only have a flat tray on our dual cab and 3 kids to pack for. Canopy was supposed to arrive 3rd of March...maybe we will have it by Christmas ♀️ The first person we dealt with would never return calls so we got handed over to the store manager...still no accountability just blaming everyone else. Go to head office, still nothing. Will NOT be purchasing from here ever again and would definitely not recommend.
Questions & Answers
Hi . Trying to purchase with a gift card that says invalid code . Any advice on how to fix this. Regards Kelly.
Hi, I realize I am risking prosecution contacting you, but as I am more than willing to really engage the Police this time in a way that makes the news, may I ask how your hierarchy is going with their investigation considering your receptionist told me they would be back to me within a day, this was about one month ago. I know I haven't forgotten.
In my case they have agreed to refund me the total amount spent. I simply never received the goods ordered online. Their service centre takes sometime to resolve issues it would seem.
So they should refund you, one of their receptionists remarked to me that big companies like them put profit before people. That's saying something. But no way am I going to let them get away with ...weponising the police against me sending them out to my home because an employee realised he was in the s***. I won't stop my campaign until Jason Bey takes some responsibility for his people and apologise.
Get an answer from our members and Sydney Tools representatives
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