2Sydney Tools

Sydney Tools

 Verifiedsydneytools.com.au
2Sydney Tools
3.5

2,690 reviews

PositivevsNegative
64% · 1,718947 · 35%
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Return Claim MadeYes · No
Product Quality
2.9
Shipping
1.9
Customer Service
3.0

Reviews

2,690 reviews
Glenda
Glenda
  QLD, Paget
Product Quality
Customer Service
bob s.
bob s.
  NSW, Kotara

Best customer service from Harry

Once again, the best customer service, possible young gentleman by the name of Harry went way beyond
They will definitely continue to get my business because they offer the best service anywhere I’ve experienced Show details ·  1
Adam S.
Adam S.Metropolitan Adelaide, SA3 posts
  Online Store
Product Quality
Shipping
Stanley H.
Stanley H.Sydney, NSW3 posts
  Online Store
Benjamin W.
Benjamin W.
  QLD, Morayfield

Poor service

Wife went in to caboolture store to collect a karcher g3500 pressure washer, after paying for it was offered no assistance to move it from front counter to her car, the boxes weight is approximately 35kg, better customer service needed Show details
Product Quality
Customer Service
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Dmc
DmcPerth, WA
  Online Store
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Dave
DaveSouth East Queensland, QLD5 posts
  Online Store

Go somewhere else

Bought a sander for $730 2 weeks ago still waiting. There customer service is pathetic.
Will never buy from this company again. Show details
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Chris
ChrisWimmera, VIC17 posts
  Verified Online Store

You may as well not reply to emails or have a phone. No help whatsoever

Wish I'd read these reviews before I ordered Sunday. Customer service is non existent. Didn't directly answer any of my questions via email, just some standard reply, possibly a bot. I was then lied to on the phone about my order already being sent out. Let's hope it actually arrives before the redemption offer ends..
Avoid.
So many other tool sites online with faster dispatch. Won't be using sydneytools again. Especially to save $10
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Cathy
Cathy
  ACT, Mitchell

Great service

Was wary of buying from Mitchell store after a previous bad experience with customer service but luck in with being served by Jerrod. He was outstanding in showing me what I was after and what would be the best for the job. He even organised for me to pick up the item from Fyshwick store as Mitchell didn’t have it in stock.
Thank you so much Jerrod - outstanding service. Show details ·  1
Zina1617
Zina1617South Melbourne, Victoria2 posts
  VIC, Caroline Springs

Worst service and store

In my review of Sydney Tools store, I must express dissatisfaction with the service provided by store manager Mark. His disrespectful demeanor and lack of product knowledge were apparent when he insisted that the incorrect item he provided was correct, solely because of his purported 12 years of experience. Moreover, he refused to verify the product's compatibility with the machine, citing inconvenience in repackaging. Show details
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E.D.H
E.D.HSouth East Queensland, QLD10 posts
  QLD, Burleigh Heads

Who's lying

3 weeks I've been waiting for a refund to be deposited into my account. Contacted the store last week ,apparently it's sitting there in store credit. Told its head office that will fix it up, head office said they will make contact with the store to sort it out. Rang the store this morning, no contact from head office, they still have it in store credit, said again it's head office to sort it, Getting angry is an understatement.
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Christopher S.
Christopher S.Illawarra, NSW4 posts
  Online Store
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billm
billmAU9 posts
  Online Store

No refund or customer service

Item misrepresented in listing and on receipt not what I expected or would have ordered. Took 8 days to get a response from their customer service. On instruction posted the unused item back at my expense and received email that they would respond once received and inspected. Australia post tracking tells me item received two weeks ago, no response from Sydney Tools. Agree with other reviewers only interested in your money will certainly not use them again
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Adrian
AdrianPerth, WA6 posts
  WA, Midland
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Dean Halcrow
Dean HalcrowHunter Region, NSW3 posts
  NSW, Kotara

Excellent

I found Sydney Tools at Kotara to be an excellent store with everything a tradie requires regarding power tools and accessories. The staff are very courteous and helpful, in particular Harry who served me and was only too happy to go a little out of his way to find what I wanted and also order in a specific part for me. This was a very pleasant experience after going to Bunnings and having the complete opposite experience. I highly recommend Sydney Tools Kotara.
Thanks Harry! Show details ·  3

Questions & Answers

Deluded Daz
Deluded Daz · Online Store

why does Sydney Tools have such disappointing reviews? They dont care about customer services? (I ordered spares- they took the money upfront but didnt deliver as promised. I agree with the other reviews but wish to get their perspective as to why.) I wish to advise that this is the course to a destructive future of failure!!!

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Deluded Daz
Deluded Daz  

13194886

Jake K.
Jake K. · Online Store

Trying to purchase with a Sydney tools gift card. Coming with card invalid, is there anyway to check the reason why as card never been used

Phill
Phill  

Was it properly activated from where you purchased it ??

Watson R.
Watson R. · Online Store

Do you sell gift vouchers.

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