Sydney Tools

Placed online order waited 2 weeks for "instock" item. Was advised after 2 weeks "I was in queue for dispatch" still waiting a month on. 1st and last time using Sydney tools.

Been waiting over 2 weeks, got half the order, tried sending messages but they don’t respond. I paid over $120 for postage with insurance and they won’t even send the insurance details so I can get my money back. Very dishonest company.

I ordered P2 mask and it never comes even the product was stated as instock on the website. I decided to request the refund but until it has been 2 weeks already.

Purchased a Makita line Trimmer from online store, all good comes up with free postage (items over $99) and a small charge for insurance if required. Waited several days item was not showing dispatched etc. Used their online chat and was told it was going to be a further $100 for freight due to a condition tucked away in their conditions if it was over 1.2m or 20kg. Apparently it was my fault for not reading the conditions / terms even though the order comes up free postage etc. Ebay sellers are selling the same item with either $10 postage or free postage, so $100 freight is a rip off. Was told a refund would be processed, almost 3 weeks down the track I am still waiting.
After sales service is at best very poor.......

Order face masks when it says in stock online. Check the order status over weeks with the customer service multiple times over weeks. They give different information every single time and telling me my order will be fulfilled in a few days, which turns out to be lies. That is how they joke around customers! I will never do business with them and definitely not recommended.

I ordered some mask and it’s been a month, Nothing arrived. I email and chat but no response at all. And that product is still advertising in facebook as in stock after a months of my purchase.

Mick and Johno best blokes too deal with
Had a delivery received issue
Quick and professional to deal with.
Would recomend anyone too drop by and see either of them for all needs

My credit card was charged for a product immediately after ordering .
After 2 weeks of chasing I was told NO stock until 3 months later
Clearly lies and lies from this company.
Surely they will hear from ACCC
POOR

Bought a Gensafe 3500 used only a number of times over the period of 12 Months, power stopped being delivered to outlets and ran rough. Returned for warranty repair and was advised it had too much oil inside, and wouldn't turn over and said it was my fault (oil was never touched from new) and it wasn't worth fixing and returned it me in pieces. When it was taken apart I took to another local tool shop and they diagnosed as an internal collapsed bearing. Had it fixed there instead.

i ordered dust mask on 27 Jan and waited in 2 weeks I haven’t seen but they sent email shipping. I sent email to them 2 times but they didn’t answer and yesterday I called ... waited 30mins finally I asked about my item and they told me ... this was sold out and they refund to me.... why they didn’t tell me until I called and answer like that? Very bad never back

Payed over $2000 for a brand new tool, recieved a demonstrator in a damaged box. Sat on the phone for 45 minutes waiting to have a whinge but got bounced to a phone number that noone answers. That's the Sydney tools experience.

Had a faulty product, emailed Sydney Tools twice, no response, tried phoning, on hold for 15 minutes so hung up. Managed to deal direct with manufacturer, no thanks to Sydney Tools.
Don't deal with them if you expect any backup service

They are selling products with no stock, after I received an order confirmation, nothing shipping after 2 weeks. After been hold online for over 45 mins then they told me they don't have the product they can only offer me a premium one for much much expensive price!

I wish I had checked the reviews before I ordered. Email says dispatched, but I’ve not received it. Been on hold for an hour, no answer. This is more than just bad customer service, this is fraud.

I ordered a 12 pack of P2 N95 Dust mask on the 26th January,They don't answer emails, the phone had me on hold until I hung up.Order Number ST399240.No contact on there part.I went on their Tool site and contacted them (they thought i was a prospective buyer) I was told it would be dispatched today and they would email the tracking information.I can only say that they have given me the worst online experience i've ever had.

Same experience with the previous customer reviews, ordered one product, was told latest Thursday, in process dispatch today shortly, in process, dispatch shortly...... never did. Regret ordering without checking the company reviews. Terrible experiences

I don’t think I’ve come across a business so terrible. I’m waiting on an order and keep getting told it’s in a “processing” state and after three weeks still am unable to get an answer as to when they will even post out my order. I’ll never shop here again!

Place order over a week ago and still no word on shipment. Last week half hour on phone and call cuts out when answered. Several emails sent with still no reply. Would never order again from this company

Ayden at Sydney tools carrum Downs was only too happy to look for all items I requested and has followed up with service via email prices were reasonable great experience