Reviewer Photos & Videos
Served by George from the Alexandria store. Very informative, specific and helped me choose the right makita kit to suit my needs. Thanks George, I would definitely recommend Sydney tools, and I will be back for more.
Great service Sydney Tools Alexandria
Been seeing George for a few years now. Always has great service, knowledge and very helpful. He is the man to see, reason why I still shop with Sydney tools
By George! Change name to Galaxy tools! Service was out of this world!
George I think his name was greeted me with a smile that would have melted an icy pole. Knowledge of the tools was fantastic. Will shop here again! Fantastic all round!
After making my first purchase over 4 years ago, everytime since then that I have needed something tool related I am drawn back to Sydney tools alexandria store to see George T. His standards of service are second to none ! He is always helpful and guides me in the direction to make the correct purchase or to give me sound advice and his honest opinion.
Fantastic one stop shop for DIY tools.
I was approached and asked if I needed assistance by George. Not only was he helpful but suggested a few other things that I may require after I explained I was doing some DIY at home.
I would offer this guy a job with my company if he was interested!
Amazing products, better service
I came in unsure and left with what I needed. George was very patient and provided great advice and amazing service Couldn’t recommend them any higher. I will be back. Five stars
Great friendly service
GEORGE at Alexandria store is always so helpful and full of knowledge about what way I should go with with power tools for my company and when I should venture out to new brands in my fleet
Great customer service
Went in to buy high pressure water cleaner and was greeted by a sales rep named george. Lovely guy and showed me a range of different cleaners and walked out with petrol water cleaner that has been amazing.
The team at Sydney tools are amazing
Adrian at Sydney tools in Epping is very knowledgeable about the product range in his store. As a carpenter I asked him some very pointed questions for which his response was quick and straight to the point which indicated to me that he knew what he was talking about. After researching the tools I thought I wanted on line It turned out that they were not the right ones for the job. The whole team were happy to talk about my needs and how they could best help me. It was very refreshing customer experience and I will be happy shopping with these guys again. I highly recommend Sydney Tools Epping for all your construction needs
Why I unsubscribed from Sydney Tools
I bought a tool from Sydney Tools and returned it the next day as the job I needed it for was cancelled the afternoon of the day I bought it.
It took 45 days, two visits to the shop I bought it from (time is money) and numerous calls to get my money back.
I will never buy from Sydney tools again and will tell anyone who asks of Sydney Tools about my experience.
Why is it that other retailers just refund with the swipe of a card and Sydney Tools 'can't'.
I suggest Sydney Tools need to adopt similar refunding methods, as apposed to holding onto m...
Thanks for some great service. Joe was very helpful
Joe provided great service and advice with my purchase of 3 Makita products last Monday and with finalising my lay-by.
This is another example of the consistently helpful service I have had over 10 years using their store.
They are occasionally quite busy, but always helpful when they get to you. After sales service with a couple of repairs (out of many purchases) has been good - very good.
Excellent customer service.
Easy website to use, however my email to advise dispatch didn't arrive, so 1 week later I called. The staff member was wonderful in solving my problem. Their computer had processed 2 orders at once, the other order taking all the available stock, so mine was put into backorder, but from my end reflected as processed. Sydney Tools found an alternate product and processed the exchange and refund of the $8 balance straightaway in that single phone call. My delivery was received the next day. Excellent friendly service in solving the problem.
Great service, quick delivery
Don’t understand what’s with all the negative reviews for Sydney Tools’ online store. I couldn’t fault a single thing with my purchase. Cheap prices, free shipping, 5-day delivery. Thanks heaps!
Won't be ordering anything again
Ordered a makita belt sander on line and went to check out where I paid using Mastercard where it said they take two payments. The total amount for purchase has been taken off my card as I checked my balance yet no verification of product being ordered so very disappointed as now I'm down 159 dollars. I hope they find the issue and refund my money.
Excellent Customer Service
I spoke to Kevin about my needs for a vacuum and he assisted with my needs, asking questions to make sure I had the right product. Also asking about the works I doing and recommended some products which are very good.
Scott was very helpful.
Every time we go into the store or call up he always looks after us and is very attentive.
As long as he works at that store my family and I will never shop elsewhere.
Great service Andrew buckley
Would like to Thank Andrew Buckley for his help today. His knowledge of Power tools and customer service outstanding. Recommended anyone if tge hills area to go down to Sydney tools at Castle hill and ask for Andrew.
- Online Store
- Verified customer
Worst customer service ever!
I put an order on January 28th. Never got an email regarding shipping. So I called them and they said they were out of stock so I cancelled my order. However, next day I get a tracking number. I tell them that I cancelled but they sent it to me anyway and if I wanted my money I had to go to one of their stores to return it. (Already, too much trouble for me). I return the product on 16th of February. Today is the 13th of March and I still don’t have my money.???
- NSW, Roselands
- Verified customer
Never purchase from this company!!!
Purchased Xtorque Cobalt Drill Bit set, states that these are extremely strong, damaged the first use when being used on mild steel. Required a refund but they will not honour a refund. Have been dealing with this now for weeks and not happy with outcome. Am not interested in a replacement as feel the next one will damage just as easy. Will recommend not purchasing any further products from this company. We as a company will not be making any further purchases from Sydney Tools. It would have been easier to refund our $99.00
terrible customer service
worst customer experience i have ever encountered, staff are rude when they do finally get back to you, they wont accept faulty tools for return as per there return policy, lies.
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Questions & Answers
i orderd on line still have not got email
Keep your records of the order, there should be some sort of trail on your browser history. Open up those histories and if possible take screen shots of them or save them, even write down the details of the order, ie: what was ordered, the time and date the order was placed and payment methods.
Ring head office, ask for accounts and start the process of your inquiry. Give them the details of your purchase.
hi i need dry saw
Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks
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