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Sydney Tools
3.8 from 2,359 reviews · View Statistics
See the Best Hardware Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.0 (438)
  • Return Claim MadeYes (139) · No (425)
  • Shipping
    1.9 (270)
  • Customer Service
    3.4 (261)
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Upsell stitch up

published

I went in and asked if they had a battery powered led flood light. I was taken to a $180 light that plugs into a battery drill battery. He made out that only $180 was a bargain. Eventually, he reluctantly pointed to where I could find the $39 one.
Just be wary of the sales people, they are not to be trusted.

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Customer Service
1/5
Incentivised Review No
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Kernzus
KernzusBrisbane
  • 5 reviews

Wish I'd read these reviews before ordering online

published
Incentivised Review No
Return Claim MadeNo
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therecs
therecsSydney, NSW
  • 5 reviews
  • 4 likes

Ordered Ego and was sent Milwaukee

published

I ordered an Ego blower at Brookvale Sydney Tools.

Brookvale Sydney Tools did not have the blower in stock and was to send it out.

Opened the package and I thought it was incorrect when I saw the top of a red box. It was Milwaukee.

As I didn’t want to void a Milwaukee warranty, I contacted Sydney Tools. I was told that they didn’t have a Ego box. Most brand new items come in unopened boxes. A opened box usually indicates a demo or shelf model which are usually cheaper.

I should have been told about the item before it was delivered

Product Quality
4/5
Customer Service
4/5
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JJAM
JJAMMetropolitan Adelaide, SA

Worst service I have ever experienced

published

Waiting a long time for my order, yet cannot ring them or email them to enquire on order. I even asked for a call back when on hold and no-one calls you back. Stay away!

Shipping
1/5
Incentivised Review No
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Terrible customer service

published

Salesman would not allow us to browse store while wife had handbag with her ( leave at counter or outside ) we would happily allow bag check, but refuse to leave valuables in vehicle or at a store counter

Incentivised Review No
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Al
AlCentral Highlands and Goldfields, VIC
  • 3 reviews
  • 1 like

Poor customer service

published

They've had my pressure washer for 6 months for a warranty claim, dozens of phone calls and all I get is excuses.

Product Quality
3/5
Customer Service
1/5
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Obsoletely horrible customer experience

published

Waiting 2 weeks on an order.
They won't cancel and refund the order of unsourced and non-shipped items.
Repeatedly saying they need to request it through their "management team" after review.
Gobsmacked that a company operates this way.
I'll never shop with them again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Andrew
AndrewSydney Surrounds, NSW
  • 2 reviews
  • 2 likes

Dont expect to get your online order delived have been waiting for 2 months and nothing

published

Placed an order 2 months ago no out of stock notice no communication they have just kept my money for 2 months and now tell me they will need special approval to give a refund what a joke

Incentivised Review No
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No Price match, no best price guaranteed

published

Found a cheaper price of Makita charger combo kit at Bunnings, went to Sydney tools to price match. The staff asked the boss of the store to deal with me, when the boss came, he just checked it on computer, found it’s same model, same product, but he didn’t want to price match, and what he said, “you can go to bunnings to buy it, we cannot do it at cheaper price”. That’s what the website said”Best prices guaranteed “? It’s really funny and doggy words. Definitely Not Recommended

Customer Service
1/5
Incentivised Review No
Store LocationPreston 3072
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Yuvi S.
Yuvi S.Greater Melbourne (Outer), VIC
  • 2 reviews

Product return issue

published

I went to return bayer’s polisher which I bought few weeks ago because it looked like used and I wanted a better polisher from that. I didn’t even use it once. I had the receipt. They refused to return it. The staff was rude and they didn’t want to listen to me. They said it’s not in resalable condition. It was very bad experience for first time going to Sydney tools. Am not going back again. Specially at hoppers crossing.

Product Quality
1/5
Customer Service
1/5
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Emma_Fail
Emma_FailHobart, TAS
  • 2 reviews

Don't expect your order to be shipped quickly

published

I had ordered N95 masks - those which are only available for health workers. 3 weeks on they are yet to even ship it. If this is their attitude to shipping badly required items for health care workers, I can only imagine how they would be handling hardware orders. Pathetic!

Shipping
1/5
Incentivised Review No
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KEV
KEVSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

The worst of the worst store.

published
Customer Service
1/5
Incentivised Review No
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newbie g.
newbie g.Central Queensland, QLD

Terrible customer service

published

The worst possible experience possible if I can avoid shopping here in the future I will online sales is a joke. I placed an order got sent on a goose chase for a week getting told all different stories like oh it takes 3 days to dispatch an order or we are receiving 30 pallets tomorrow it will be dispatched then or the latest one the order was actually at the Sydney warehouse and was dispatched a week and a half after the order date only for me not to receive it for a month. I'm now copping the cost of down time on jobs with out the tools and when I ring up to cancel it I get told it's been dispatched there is nothing we can do you will have to suffer with it. BIGGEST JOKE EVER!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Pedro
PedroIllawarra, NSW

Don’t buy online

published

Terrible shipping. Has taken 1 month for my item to be shipped. When I called they said it was in queue and they’d have it shipped tommorow. Wasted time and money here I guess I’ll give total tools a try next.

Incentivised Review No
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Mel
MelSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Absolutely appalling customer service. Still no canopy

published

So disappointed in the customer service here. My husband and I paid over $2,500 for a canopy for our car in January!!! We still have no canopy, no idea when it will be arriving and no apologies, accountability or nothing. We have had to cancel multiple camping trips as we only have a flat tray on our dual cab and 3 kids to pack for. Canopy was supposed to arrive 3rd of March...maybe we will have it by Christmas ‍♀️ The first person we dealt with would never return calls so we got handed over to the store manager...still no accountability just blaming everyone else. Go to head office, still nothing. Will NOT be purchasing from here ever again and would definitely not recommend.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Kelly
Kellyasked
Online Store

Hi . Trying to purchase with a gift card that says invalid code . Any advice on how to fix this. Regards Kelly.

No answers
Fair Go
Fair Goasked
NSW, Alexandria

Hi, I realize I am risking prosecution contacting you, but as I am more than willing to really engage the Police this time in a way that makes the news, may I ask how your hierarchy is going with their investigation considering your receptionist told me they would be back to me within a day, this was about one month ago. I know I haven't forgotten.

2 answers
Gary
Gary

In my case they have agreed to refund me the total amount spent. I simply never received the goods ordered online. Their service centre takes sometime to resolve issues it would seem.

Fair Go
Fair Go
Joseph
Josephasked
VIC, Blackburn

Do you have mechanics stetescope and how much
Thanks
Joe

1 answer
The Reviewer
The Reviewer

Which one of the 3 listed?

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Sydney Tools

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