Sydney tools policy on the return of a product for warranty purposes found defective and replaced by manufacturer will only allow the customer to have in exchange the same product. They will not refund or exchange for a more suitable product. Ridiculous company policy.

I visited the Orange NSW branch that recently opened.Was met by the salesperson Paul Peters.I know the difference between someone doing their job and someone being sincere.Great service and thank you for keeping good spirit alive!

In December 2020 on Boxing Day I purchased a Bayer BDVS550 drill press from the Garbutt store Invoice number 5503639. They didn’t have one in stock for sale but had a “ Warranty Return” at the rear of the store for me to have a look at. A couple of employees showed it to me but they could not get the motor to work (I now know it was just the safety interlock in the off position). I went ahead and ordered and paid for it anyway along with a better keyless chuck, MT2 drift and a step drill. Nobody contacted me about when my order would arrive so ...

Sydney Tools simply don’t care post sale/commission cheque. No follow up from [Name Removed] or [Name Removed]. They promise the world and give you an atlas!

I called the store twice today and the last time was at 5pm. Advised by sales team that this offer was until closing 8pm. On arrival after traveling for 1hr 20mins I was told the deal is over and offered a single battery???
These deals are scams to get you in the store just to buy other products. The self that the sales guy said was empty would of held about 10 tools. Sydney Tools a massive let down

I placed an order for two tools and had trouble with the rather opaque ordering process. After giving my credit card number etc, I got a reply saying five attempts to pay had failed so the order was on hold - contact us.

The chat system did not chat - you can only leave a message which might be replied to in 2 business days i.e. next Wednesday or 5 days away. There is no email address. The sales/support telephone number does not work. Now I don't know if I will be billed or not, and if I can cancel the order safely.

Come on, guys! This is no way to run a business.

I submitted a review on their website for something I purchased from Sydney Tools 6 weeks ago and the review has still not appeared. It was not a very positive review for the product, so I can only concluded there was either a technical failure or they are selective in which reviews get published.

Ordered this retractable extension lead. Was advised ready for pickup on the same day.
Jack Scott did an excellent job.

bought a set of X-torque hex shank drill bits 11 months ago when they were on sale. Being a DIY person, I only used them recently. I found some of the drill bits were bent and took it back to the Pakenham store where I purchased the item. They replaced the set- like for like. When I got home I found the same drill bits were bent! So I returned to the store and said I would rather buy a better brand and pay the difference. To my surprise the store manager said they could only offer replacement and no refund because it has been 11 months! Basical...

Stay well clear of this mob , if you need tools grab them from other shop . Zero customer service , one of the worst I've come across. Their return policy doesn't exist even if product is faulty . Hello fair trading. I will never buy or recommend these to anyone . Stay well clear , their prices aren't the cheapest either

Great service from Christian, we feel we have a good deal because of their flexible approach.
Very friendly and flexible and knowledgeable.

We purchased $3k in batteries and Makita fans to run our Quarantine Hotel. 8 weeks later we still don’t have 2 broken fans back!
Terrible service as I’ve made 8 phone calls chasing it up. Total Tools so much better

Ordered something that was supposedly in stock hoping to receive it by the easter weekend as i need it, needless to say, that hasn't happened and i ended up paying more for it at a store, should of just bought it online, would of been cheaper AND i would of had it sooner. Have asked for a cancellation of the order last week and they can't even do that, the only tools they have are their employees, totally useless. NOT HAPPY!!!!!!

Edit:
After speaking with Daniel yesterday i was able to get a refund and have the funds that day, considering th...

I wish I never used Sydney Tools to upgrade my cordless system. It has been nothing but poor post sales customer service since day one. I went into the Dulwich hill shop to return/ repair a faulty charger and grinder. The manager there was so not interested or helpful. just said leave it here and will be ready in 3 weeks. I tried to explain I live 7 hours away and am in Sydney on a job. He just couldn't care and repeatedly stated the store policy. Instead he could of given me some options to at least get my job done. Without a charger, I don't ...

Dealt with a gentleman named Harrison over the phone when asking questions about a generator, Harrison not only knew all the answers but helped me get a better price on shipping. I was prepared to wait 4 weeks as the product I was ordering was a pre-order yet again, Harrison to the rescue found one at a store in NSW and sorted that for me within a very impressive time frame. More than happy with my experience with this business.

Will from Dulwich Hill was really helpful over the phone, he was knowledgeable and organised everything to be sent to me. His manner is the reason I bought the Makita Brushcutter from Sydney Tools and not from the competition. Great service, very happy.

I live in Sydney myself and it took 3 weeks before I heard anything about my order which was to say that it had been returned to them because of an incorrect address. They promised to resend. When it finally arrived after another 3 weeks (!) it was the wrong item. They had mixed up my order with somebody else's. No wonder the delivery was returned to them. Trying to then get a refund was almost impossible. I sent photos and attachments of my order and the paperwork that came with the parcel, but nobody paid any attention and kept telling me...

Patrick at Dulwich Hill has gone above and beyond for me when dealing with some after sale support.
He personally took charge of the situation and made sure it got resolved - start to finish.
Good service is easy during the sale but it's the follow up that really counts.
Patrick - you're a legend.

I was served by the store manager Brendan, he was extremely helpful, & went out of his way to help me find what i was looking for, so awesome service from them. I'd previously been to another store but the service wasn't the same. I will always come back to this store now. Big thumbs up for this store.

Ordered a product online for click and collect at my local store. Item showed in stock. Waited for notification that item was ready to collect. 1 week passed no update. Contacted store to be told that item not actually in stock and needs to be sent from other store. Another week passed and I contacted the store again to be told that it hadn't arrived yet and I would be notified once its ready. 4 weeks later I contacted store again to be told no store has stock and they are waiting on the manufacturer so supply more. I asked for a refund. Its be...