Reviewer Photos & Videos
Rip off Dodgy company BEWARE
Bought some items From there online shop
Didn’t turn up after a week
Chased up company via there online chat
This is is the only way you can contact them
Was eventually told stock not available
My order was cancelled and was told refund would take up to 20 days
Had to go to fair trading to get my money back
BEWARE DO NOT DEAL WITH THIS COMPANY
Staff Member Michael
I would love to thank Michael from Gregory Hills Store for going above and beyond normal service to fix a ongoing issue with a return. I rang today Michael listened and said he would call me back and 100% to his word he rang back with a resolution. Thankyou you are incredible and Sydney Tools are lucky to have you Thank you for being Amazing .Mell
This staff member knew his stuff and made my day!
I was looking to buy a swag of Makita 18V tools and accessories and had been dithering about for 3 weeks online between the Sydney Tools and Bunnings websites. Decided ultimately that I had to go a physical store to look at the tools "live" and get staff advice about the best options for me. Turned up at Dulwich Hill on the second last day of the Financial Year (busy!) and after a short wait was helped by Robert, who patiently took me through all of my options showing me the skins, answering questions and working out the best way to give me ban...g for my buck! He spent 30 minutes on the floor with me that day, and another 15 minutes next day via email adjusting the order and improving the pricing on my $5K basket of goods, which is a large ticket for me as I'm not a tradie but just kitting myself out pre-retirement. I'm now taking a few days to think on the order but have to say I was so impressed with the time Robert gave me, his patience and obvious knowledge of their stock, I'll probably return to complete the transaction. As a contrast I went to Bunnings straight after to see if they could improve the pricing. As much as I love my local Ashfield Bunnings staff, I went to the Kingsgrove store because they have a much larger power tools section. Arrived around 2pm and found it very difficult to get the attention of staff in the power tools section. When I did manage to ask my first question (about batteries), the staff member gave me a perfunctory response, nodded towards the batteries display and then turned her back on me to continue her conversation with another staff member. Didn't seem interested so I walked out. What a difference between the shops!
Kevin from Sydney tools helped me today with all tool and hardware needs. Helped me get what I needed quickly and easily and made some good suggestions on other products which I purchased.
Will definitely be coming back here.
Always Call Daniel Hall and get looked after. Excellent Customer Service. We cant get the same Service from the Penrith Store so we will order through Daniel from now on.
Great range of tools
I recently purchased a new unimig welder from the online store. Toni was very helpful during this transaction and answered all the questions I had. Delivery could have been quicker but I would shop there again.
toni is good
Will come back if next time need Dewalt. Toni is very helpful nice guy . Thanks a lot . Sydney tools is good place to buy Dewalt online and in shops . Cheers
The reviewer stated that an incentive was offered for this review
They dont post anything even though they say they have or are going to. Hopeless customer service. Just say it will be sent out tomorrow, then say the same the next day. There is no connection between the sales and warehousing teams.
Very poor communication
I ordered and paid for abearing splitter kit 2 weeks ago and it has still not arrived
Spoke to a guy yesterday on live chat and it was still in the warehouse awaiting to be posted!
Sat there for 2 weeks and now i have to wait another week to get my part that i am relying on as i run a buisness
Huge let down as i was going to purchase a makita brushless combo and a few other bits totalling about $4k but i will be taking my money to total tools. How hard is it to post an item that bas been paid for!
Didn’t receive item, no phone support, definitely avoid
Didn’t receive item, no phone support, definitely avoid
Don’t use Sydney tools online I didn’t receive my goods and I can’t contact anybody by phone to get support I’ve tried the online chat and they promised they would resend the product and again never came through
Extremely poor service
Terrible. Sent 5 emails to follow up an order. No response. No phone number. Live chat is useless and the people are rude if you actually get onto them. Do not buy anything online from them.
took over 4 weeks to deliver my tools. no communication from ST. customer service on the website is almost zero and takes hours to get an answer. do not bother
Much, much better
Stopped dealing with this mob until they got rid of that arrogant manager, Nathan Tosser. Well the change is unbelievable. They are very friendly and helpful. They know their stuff. Thanks Jack. See you again soon.
Don’t do it
Ordered a lawnmower online. It arrived damaged. They take your money but offer no after sales service what so ever. Live chat is a joke. Takes 30 minutes minimum and all they say is sorry can’t help you with that. So now I’m stuck with a lawnmower that’s damaged beyond repair
Over a year and still no tool
I brought a par of shears over 1 year ago and still have got them. Know one call or emails to let you know what’s going on. I have to call and when I do they say in about two weeks we get a shipment. Then nothing comes so I have to call them again so angry. And they are still selling this item on line. Are they giving them to ppl.
Hi had a very pleasant experience at Sydney tools. I was assisted by joe and he was very knowledgeable and helpful in pointing me into the right direction and assisting me in getting the best value for my money. 5 stars.
This company is a scam
I bought a face mask on there website, they took my money but i havent receive my order, this have been 4 months and they stop replying to my email... I dont recommend that company
WARNING !!! DON'T BUY THERE - Terrible experience
They used to be good before they got too big - Misleading Fine print on their Store Credits so Cancelled and tried to get a refund - Unable to speak to a real person only Live Chat with a 20 minute wait. I was told that I would receive a refund still nothing 2 weeks later - have tried emailing - NO Response.
This is how they now do business. Super busy promoting Franchises and destroying you at the back end
- Good work Sydney Tools
- VIC, Port Melbourne
- Verified customer
Mixed Experience but attention to customer service.
Whilst my actual experience with Sydney Tools was mixed I do have to go 5 stars for this review due to my interaction with the Sales Manager at their Port Melbourne store, Andrew. At one stage he even offered to drive my goods out to me in his own time to try to make up for shipping delays beyond their company’s control.
From that exemplary effort to go the extra mile I would most definitely shop with them again.
Alex from Sydney tools Penrith
Due to Covid 19, Festool had some issues with delivery of parts. To make things worse their product registration was also down. In all that time I have experienced the best customer service from Alex. He followed up and got the job done for me and even made the offer to deliver the product directly to me after work in his own time. I can’t ask for more. Thank you Alex and thank you also to Kevin and Brendon. Sydney tools Penrith a great team and should be recognized.
Questions & Answers
Home generators for electricity.
Maybe 10 kva
i had bought a CPI laser measure, how can i change the measuring unit?
Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill
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