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Sydney Tools
4.1 from 2,005 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (251)
  • Return Claim MadeYes (75) · No (238)
  • Shipping
    2.3 (134)
  • Customer Service
    4.0 (151)
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Dont shop online just go in store

published

I ordered something online then i contacted found out it will ship after 1 month . I asked for refund but cant get it . Then asked for store credit . I got it but the service was not good . Now i need to buy something of store credit

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Jesse White

Jesse WhiteGreater Melbourne (Metropolitan), VIC

Great customer service

published

Went in to Sydney tools today was approached by Matt.s he was very good with his customer service told him what I did and what I needed and he lead me to all the right tools and sorted me out with a great price couldn’t be any happier.

Product Quality
Return Claim MadeNo
Store LocationSunshine Melbourne Victoria

The reviewer stated that an incentive was offered for this review

Better7

Better7Fyshwick 2609, ACT

  • 2 reviews
  • 2 likes

Bad product service

published

Purchased a Lincoln Air compressor 5/8/20 and within 3 mouths has failed, Sydney Tools are now saying its our fault and refuse to refund our money, Or give us a replacement unit ,
They could care less we are now hiring another unit at $300 per week.
Very poor service. They keep saying its up to Lincoln but i didn't purchase it from Lincoln i purchased it from Sydney Tools Fyshwick

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationFyshwick
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perfect!

published

very helpful staff, very knowledgeable and made me a very happy man, now i just need a few more words and we're done!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationmitchell ACT
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Stephen

StephenHunter Region, NSW

6 weeks on and no arrival of my tools.

published

I purchased a makita chainsaw online for $709 and was told it was instock and would be sent out the next day. 2 weeks later after 3 emails I was finally told that it was sent
4 weeks later and a lot of back and forth with no resolve they said they sent it and I need to take it up with Australia Post.
I asked for a refund and the reply I received was "if" it arrives I'll have to take into a store to get a refund.
Australia Post said they have no record of the item being received, just the shipping info they sent online.
Now they are refusing to reply to emails and they have no phone number to call about online orders.
I have now had to lodge a complaint with fair trade to try and get my money back. Absolute disgrace.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Elizabeth

ElizabethGreater Melbourne (Inner), VIC

I highly recommend this place

published

Ricardo is an excellent manager. Ive never experienced customer service as good as this. I was given a fantastic deal and he took the time to answer my questions. He went above and beyond by getting someone to drop the item at my place which helped me to save more money. This type of honesty and integrity and service is very rare. Well done Ricardo. Matt was also good and helpful, even when he was super busy. I'll be definitely shopping here again and telling others too. Well done guys, you are a stand out. I hope your head manager reads this and gives you guys a bonus.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburn
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Jayda

JaydaGreater Melbourne (Inner), VIC

Excellent customer service!

published

I went to see the guys at the Blackburn store & purchased the Milwaukee work bench. Dave & his team were awesome and really helped create a great experience for me to surprise my boyfriend. I highly recommend this Sydney Tools store!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburn Victoria
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J C

J CCanberra Central 2601, ACT

Horrible experience dealing with them.

published

Veriification with this company is hopeless. Worst inline store I've ever had to deal with.. Cancelled my order after they withdrew the amount instantly but I cannot get it back. Trust me save yourself the trouble and ahop elaewhere.

Incentivised ReviewNo
Return Claim MadeNo

2 Months no item or refund

published

Do not buy from this company.

They lost my item so I have to suck it up. I paid for something I didn't get and they are not interested in honouring basic contract law.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Chas

ChasSydney, NSW

Quick and knowledgeable

published

Asked for information about product, quick and accurate, asked for quote, immediate response. Product offer beat competitors. Luke was great!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta
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Angelo M.

Angelo M.Greater Melbourne (Inner), VIC

Ridiculous Customer Service

published

This shop is unbelievable, they sell without having the product and will deny to refund your money or replace with another item. Simply go to VCAT otherwise they'll bounce you around for ages.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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blackhawk

blackhawkGreater Melbourne (Metropolitan), VIC

Great service from the team at Blackburn

published

Bought an impact drill Dewalt and the guys did a great deal and great service. Will use the professional team at Blackburn again

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburn
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Yogesh K.

Yogesh K.Perth, WA

Horrible people to deal with!! Dont buy online!!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Robyn Reeves

Robyn ReevesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent customer service

published

My husband and I visited Sydney Tools Blackburn with the sole purpose of looking for a whipper snipper for me to use. We received a nice warm welcome from Ben S who showed me a light weight Makita which was exactly what I was looking for and he took the time to explain all its features to me. The store is extremely well stocked, my husband was like a kid in a lolly shop. The Makita 4 piece combo set caught his eye and after all his questions were answered about the various tools, Ben gave us a very good deal on our purchases and we walked out feeling extremely happy. Thanks Ben for your excellent customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney Tools Blackburn Vic
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JDh

JDhSydney, NSW

Excellent service - 1 stop shop for me

published

excellent service and great range of products and prices.

Marko at Smithfield is a great help and goes around the world to find what I need if they don't have it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSmithfield
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Richo

Richo

  • 4 reviews
  • 2 likes

Thieves without the masks

published

These thieves don’t deserve a rating, why haven’t they already been shut down, isn’t it against the law for ripping people off, most in despicable company i have ever dealt with online by a country mile. Do everyone a massive and get of the internet. Have to give 1 star or will not publish review.

Incentivised ReviewNo
Return Claim MadeYes

Shocking customer service.

published

Sent multiple emails about an order. No reply. Order finally shipped 7 working days after purchase. Spend your money elsewhere, these guys are trash

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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MM

MMFar North Queensland, QLD

Took money, didn't send tools, won't return calls or emails.

published

Took my money, I told them what date I needed it by and was told that would be ok. Never arrived. Everyone I speak to is passing the buck. Leave message for the guy that is meant to know whats happening but never calls back. No one answers emails. Forget this lot and buy local!!! Still chasing my money

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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great costumer service

published

Had Daniel help me out, was super helpful with my enquiry and did it with a smile on his face, thanks mate!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Fantastic Customer Service

published

Went in to get some tools and was helped out by Daniel, excellent customer service helped me out with all my enquiries and I even left with a really cool butterfly tool knife - will definitely come back here thankyou Daniel for your hard work

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCarrum downs
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Page 1 of 101

Questions & Answers

John M.

John M.asked

NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

1 answer
Hamish
Hamish

Bunnings

Ruwan

Ruwanasked

Online Store

Order #ST472560 can you tell abt this order dated on29/06/2020.
When I can expect..??????
I can't wait anmore it's point less.Please organize my refund please..
regards
Ruwan

No answers
Gary s.

Gary s.asked

Online Store

I ordered the daytona 426 pc tool set with the 7 drawer cart.....when can i expect this item...i did some research on your business...i must say there was a lot of negative feed back on your status...i sincerely hope this wasnt a scam...im looking forward to your product ...i think it is good...but i wont tolerate being scammed...hope to hear from you regarding this matter...i have print out of money being taken from my account from your company...so please respond? thanks

1 answer
I.P. Daily
I.P. Daily

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