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Sydney Tools
4.0 from 2,073 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (299)
  • Return Claim MadeYes (91) · No (277)
  • Shipping
    2.3 (152)
  • Customer Service
    3.9 (180)
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90 days no changeover

published

Sydney tools policy on the return of a product for warranty purposes found defective and replaced by manufacturer will only allow the customer to have in exchange the same product. They will not refund or exchange for a more suitable product. Ridiculous company policy.

Product Quality
Customer Service
Store LocationBayswater
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The reviewer stated that an incentive was offered for this review

JPR

JPRCentral West, NSW

Refreshing Customer Service

published

I visited the Orange NSW branch that recently opened.Was met by the salesperson Paul Peters.I know the difference between someone doing their job and someone being sincere.Great service and thank you for keeping good spirit alive!

Customer Service
Incentivised ReviewNo
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Leroy

LeroyNorth Queensland, QLD

Avoid like Hotel Quarantine.

published
Product Quality
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Unhappy Consumer

Unhappy Consumer

  • 4 reviews
  • 3 likes

If it wasn’t for bad service there would be no service at all!

published

Sydney Tools simply don’t care post sale/commission cheque. No follow up from [Name Removed] or [Name Removed]. They promise the world and give you an atlas!

Product Quality
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Gerard P.

Gerard P.

  • 2 reviews
  • 1 like

No limited offer or limited products mentioned on purchase and swap advertisement.

published

I called the store twice today and the last time was at 5pm. Advised by sales team that this offer was until closing 8pm. On arrival after traveling for 1hr 20mins I was told the deal is over and offered a single battery???
These deals are scams to get you in the store just to buy other products. The self that the sales guy said was empty would of held about 10 tools. Sydney Tools a massive let down

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Uncontactable!

published

I placed an order for two tools and had trouble with the rather opaque ordering process. After giving my credit card number etc, I got a reply saying five attempts to pay had failed so the order was on hold - contact us.

The chat system did not chat - you can only leave a message which might be replied to in 2 business days i.e. next Wednesday or 5 days away. There is no email address. The sales/support telephone number does not work. Now I don't know if I will be billed or not, and if I can cancel the order safely.

Come on, guys! This is no way to run a business.

Incentivised ReviewNo
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Jimbo

JimboGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Website reviews maybe censored

published

I submitted a review on their website for something I purchased from Sydney Tools 6 weeks ago and the review has still not appeared. It was not a very positive review for the product, so I can only concluded there was either a technical failure or they are selective in which reviews get published.

Incentivised ReviewNo
Return Claim MadeNo
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Caz

CazSydney, NSW

  • 5 reviews

Just as I ordered

published

Ordered this retractable extension lead. Was advised ready for pickup on the same day.
Jack Scott did an excellent job.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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bent drill bits

published
Product Quality
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Emile

Emile

  • 2 reviews

Worst customer service youll ever come across

published

Stay well clear of this mob , if you need tools grab them from other shop . Zero customer service , one of the worst I've come across. Their return policy doesn't exist even if product is faulty . Hello fair trading. I will never buy or recommend these to anyone . Stay well clear , their prices aren't the cheapest either

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Iziah

IziahSydney, NSW

Good Service

published

Great service from Christian, we feel we have a good deal because of their flexible approach.
Very friendly and flexible and knowledgeable.

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Unhappy Consumer

Unhappy Consumer

  • 4 reviews
  • 3 likes

Shop elsewhere! Like Total Tools

published

We purchased $3k in batteries and Makita fans to run our Quarantine Hotel. 8 weeks later we still don’t have 2 broken fans back!
Terrible service as I’ve made 8 phone calls chasing it up. Total Tools so much better

Product Quality
Incentivised ReviewNo
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Thewolf

Thewolf

  • 2 reviews
  • 1 like

communication needs to improve

published
Product Quality
Shipping
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3 comments
Sydney Tools
Sydney ToolsSydney Tools
Thewolf
Thewolf
Sydney Tools
Sydney ToolsSydney Tools
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Max

MaxMid North Coast, NSW

  • 4 reviews
  • 2 likes

Do not shop at Sydney tools

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Sydney Tools
Sydney ToolsSydney Tools
Max
Max
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Eehan Scerri

Eehan ScerriHunter Region, NSW

Excellent customer service.

published

Dealt with a gentleman named Harrison over the phone when asking questions about a generator, Harrison not only knew all the answers but helped me get a better price on shipping. I was prepared to wait 4 weeks as the product I was ordering was a pre-order yet again, Harrison to the rescue found one at a store in NSW and sorted that for me within a very impressive time frame. More than happy with my experience with this business.

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Shipping
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
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Great Sales staff

published

Will from Dulwich Hill was really helpful over the phone, he was knowledgeable and organised everything to be sent to me. His manner is the reason I bought the Makita Brushcutter from Sydney Tools and not from the competition. Great service, very happy.

Product Quality
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
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Disappointed

DisappointedSydney, NSW

Pick another online store if you want to actually get your delivery.

published
Incentivised ReviewNo
2 comments
Sydney Tools
Sydney ToolsSydney Tools
Disappointed
Disappointed

The matter has been resolved, but the whole thing was ridiculous. I hope you take this seriously and improve your service, but I won't be ordering from you again to find out.

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Best service when it counts!

published

Patrick at Dulwich Hill has gone above and beyond for me when dealing with some after sale support.
He personally took charge of the situation and made sure it got resolved - start to finish.
Good service is easy during the sale but it's the follow up that really counts.
Patrick - you're a legend.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Sydney Tools
Sydney ToolsSydney Tools
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This was the best service i've ever had

published

I was served by the store manager Brendan, he was extremely helpful, & went out of his way to help me find what i was looking for, so awesome service from them. I'd previously been to another store but the service wasn't the same. I will always come back to this store now. Big thumbs up for this store.

Product Quality
Customer Service
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1 comment
Sydney Tools
Sydney ToolsSydney Tools
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Never use again. Feels like scam

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Sydney Tools
Sydney ToolsSydney Tools
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Page 1 of 104

Questions & Answers

Tommy O.

Tommy O.asked

Online Store

I'm in Western Australia all your contact numbers I ring are not working I want to ask a question and place an order my number 0421191518 thanks

1 answer
Sydney Tools
Sydney ToolsSydney Tools

Hi Tommy,

Thank you for taking your time in reaching out.

I have escalated this onto our sales team and a team member will be in contact with you shortly.

If you require further assistance, please let us know and we will be happy to assist you.

Kind regards,
Wendy

Joe L.

Joe L.asked

NSW, Smithfield

Bush press kit

No answers
John M.

John M.asked

NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

2 answers
Hamish
Hamish

Bunnings

Reviewer R.
Reviewer R.

Ozito

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Get an answer from our members and Sydney Tools representatives

Sydney Tools

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