Sydney Tools NSW, Orange

Service and attitude – The orange Sydney tools at Orange staff are arrogant none helpful and don't seem to care about customers. I will never buy anything from this store ever again.

The Police are not Sydney tools personal thug squad. This is not over by a long shot – Get lied to, ignored, treated like a nonentity, or treated like filth. Shouldn't complain I suppose, I've only spent a few hundred there and was just about to only spend another $1500 so I can't expect too much. Also don't expect messages to be passed on. I just wanted some info on a Chicago air compressor. I asked several times and each time I… Read more

was told that someone would be in contact.

I eventually complained and said they could go jump then they banned me.

I spoke with upper management and they apologized for the treatment I received and said that they would get someone to contact me about my inquiry. Unfortunately, I missed the call, but I wrang straight back and I was promised again that the shop manager would call me, but they never called me back.

I decided to give it one more shot and rang the shop, this time I had my grievance somewhat addressed then given sparse info on the product I was trying to enquire about and then was told I would receive some freebies for the way I was treated, we also discussed at that time how I was going to pay using HUMM finance online and that I would receive freebies in-store as a separate transaction when I picked up the compressor.

I rang to confirm the pricing as the product was on sale and was told the sale was due to end the next day so I remarked that I better get on with the purchase, at that time I was told that they had reneged on the agreement.

I winged to upper management again, they couldn't care less it would seem, I said fine I will take it up in person at the store he seemed quite cool with that, willing to through his employees under the bus.

I contacted the store and asked for the manager I was told he was busy so I asked for the manager's email address but the person I was speaking with said for me to send it to him and he would forward it to the manager.

I suspect this person I was speaking with had realized that I was the customer whose agreement he himself had reneged on.

Before I knew it, I was answering the door to 2 very nice Policemen telling me I could be charged if I insisted on complaining about Sydney Tool's treatment of me.