Sydney Tools NSW, Rutherford

Pathetic customer service – I attended my local Sydney tools asking for help in regards to a part for my pressure washer, I was told they couldn't help, I mentioned that they advertise the part I was looking for online, I was told it wasnt a part they kept in store, I was ok with that and asked could they order the part for me, I was advised to attend a competitor's store… Read more

and they may be able to assist. I know very little in regards to the part and even where to start looking, yet I was advised to source thread size information to which I have absolutely no idea how too.. this was my first experience with Sydney Tools and will be may last, I got the impression some people don't like working Sundays

Poor customer service, don't waste your time and hard earned – Placed click and collect online order 16/12/22. Received email confirmation and invoice. Confirmation said shipping total $0.00 (store pickup) As of 6/2/23 hadn't heard back from ST. Phoned Rutherford Branch to be told that they would have to look into the order. Granted they phoned back within 15mins to then say that I now have to pay for… Read more

shipping the order as their supplier need a minimum order value before they can despatch free of charge. The first I had heard of having to pay for shipping for an instore pickup. Was offered three options: wait for ST to have an order large enough to activate free shipping (with no idea as to when if ever this will happen, pay for shipping, get a refund. Asked them to pay the freight for the lack of customer service, wouldn't accept this,so opted to cancel the order and requested refund onto my CC, to be told that they are not sure if a refund can be made back to the CC I paid on,

Do not buy tools here – Bought a large Sidchrome shifter for work from the Rutherford store, the spring loader adjuster wheel fell out within a week, took it back and was sent away for warranty, 6+ months later and 6 calls average 1 a month and still no results constantly given the run around, promises to call me back asap, oh we’ve got to talk to accounts but we’ll… Read more

call you back this week.we’ll chase it up and call you. Have completely given up. Will never buy tools from them again!

Anyone except Sydney Tools this fathers day – The inability to return a brand new, unopened product after a couple of weeks, is a policy that benefits the company, not the customer. I was happy to take a store credit, and I spent many thousands in the store, but they wouldn't compromise at all, simply telling me to sell tge product on ebay. I have over 30 years of mgmt experience in… Read more

timber, hardware and building material sales, I know what customer service is.

My recommendation is clear, do not risk spending your money at Sydney Tools. They are profit focused, not customer focused, and they're not smart enough to make the connection, in my opinion.

Go elsewhere for your father's day gifts and you'll be glad you avoided Sydney tools.

Rutherford Worst store ever – I bought makita rebar cutters , had them for 6weeks the cutters failed and chipped upon inspection both cutting blades were different sizes and are supposed to be the same size , Sydney tools comment to me was sorry not under warranty this was after 7-8 weeks of them having them to find the problem , never once did they call me lazy bunch of fat #£>€s Show details

Great Service – Needed Tig welder Steve helped navigate through models to suit my need, also recently bought Chicago compressor just brilliant, quiet fast air oil free Show details ·  2

Excellent staff, excellent service, excellent price, always make u feel welcome, that’s why I will not go Anywhere else – Fantastic service Staff there unbelievably so hopeful, will always go back for will recommend sydneytools to all my friends and work colleagues, the store is always so well presented thanks Show details ·  1

Hopeless – Don’t order anything through Sydney tools Rutherford store cause you will never receive it. I placed a order at this store before Christmas 2018 and they said you will have it by mid January 2019 it’s now February and still haven’t received it.  Show details

Good customer service – Ryan knew the product back the front. He gave good advice on the type I needed and Price,also the store has a great selection of gear.  Show details

The worst customer service – I bought a boxo torque wrench in August last year from the Rutherford store and had to take it back for warrenty at the start of October. After so many calls to the store to chase it up i was told every week the repaired tool was on the next run...i was finally offered a refund in December... again after a few weeks of chasing this refund i was… Read more

told i was getting the tool back and no refund. it's now The 16th of January and still have no answers.. no one calls back and I have to do all the chasing... yea they maybe cheaper but your screwed if there is warrenty issues with there products.

Absolutely Disgusted – Purchased a Gensafe Silent Diesel 8KVA Generator from Sydney Tools Rutherford back in February 2018. It was sent away in October for 7 weeks with no electrical output. After weeks of constant ringing and going into the store it had finally been returned - It was the wrong unit. It is in a totally damaged condition, casing was bent and smashed.… Read more

It had 116 hours on the unit (ours had 86), and the wheels were buckled (my unit didn't have wheels on it - was sitting on a pallet with it's original box to protect it). I stated to the store manager this was not my unit and I cannot take it. Their response was for me to take the damaged unit and they will order parts to replace casing etc. How long was this going to take for the parts to arrive, and who was going to fit them? At the end of day they have lost my unit and we are now $1800 out of pocket and nothing to show for it.

Head office will not allow refunds or replacements due to major damage, even though it states on their Terms and Conditions. We have now spoken to the Dept Fair Trading and Sydney Tools and now have to go to Tribunal to get this matter resolved. I just want my original unit, repaired and working properly.

I highly recommend NOT to purchase anything from Sydney Tools due to the disgusting experience that we have had. We are building a house, and need to buy ALOT more tools and equipment, they have totally lost my business.