The warranty severice is very bad.
I sent the tool to silverwate for warranty repair on December last year 2020. Two months were gone. Still nothing happened and no any answers. I'm a handyman, no tool I can't do anything. I need to think to buy tools from this shop.
Very good customer service
Love all Sydney Tools stores but this one has the great stock and a huge selection of discount items. Great customer service, I was assisted by Miles who was very helpful from the start up until I got everything I wanted from the store. If you want quick and very good customer service Miles is the go to Man!
Special order came 2 days later
Great service from Ash at the Silverwater store, very friendly and helpful, purchased a vac saw and he special ordered the product and had to me within 48 hours! Called me the second the product landed in store.
Will definitely be going back to see him in the future!
Pedro Awesome Customer Service!!
Pedro the man was helpful when I sought after a new car scanner giving me all the features and benefits to assist me. He was highly knowledgeable. What a Legend!
My experience with Sydney tools silverwater has been great due to dealing with Ricky
Any body wanting customer service and some good deals ask for Ricky and he will definitely look after you
do not buy any stuff from sydney tools at all
they don't have any responsible staff at all, and their aftercare service is really horrible horrible horrible, they just be a good person when they selling, you will found nobody to help you when you meet the problem about the tools faulty, they could let you wait over 5 months for a warranty repairing and will return you back with a same faulty tool
The reviewer stated that an incentive was offered for this review
- NSW, Silverwater
- Verified customer
Horrible customer service for repair
I dropped by Sydney tools at Silverwater on 02 Jun 2018 to get a quote for my broken Hitachi 18v drill. They told to leave it with them and they would call me back in a week. Of course, I did not get any call from Sydney tools so I called them. On the phone, they will call me back with quote in a few days but they did not. It seemed that Sydney tool had not looked my tool up yet so, following Saturday, I decided to visit Sydney tool to pick up my drill and ask someone else to repair since my drill is every day tool for me as a mechanic. But wh...en I got there and asked my tool back, the repair clerk said he did not have my drill at store, sent somewhere else and waited for quote from there. I was frustrated so asked back him 'why didn't you tell me it will take more than a week to get quote?' He said, 'I don't know. Did I take the tool from you? Who tooked your tool last week? I DON'T have your tool here. What do you want me to do?' It was so rude and ridiculous situation for customer service and I wanted to get out of the shop because I was with my wife on that moment. I realised I cannot communicate with this clerk and ASKED A VERY simple question, 'when can I get a quote?' And he refused to answer and kept saying 'I don't have your tool. What do you want me to do?' Today is 30 Jun 2018. Still I did not get back anything from Sydney tools Silverwater. NOW What do you want me to do?
Dealt with Chris “the king” at Sydney tools silverwater. Gave me a great deal will never shop anywhere else. Hopefully his boss sees this !
Great work on the new site.
I was on the hunt for a new air compressor, I called a few places however value for money was not easy to find.
I jumped on to Sydney tools website and low and behold found a new compressor, I could have just simply paid for it however I placed a call and asked what was the best price, a price was agreed and paid for over the phone.
At the time of my purchase I was also injured and James and the staff although being busy kindly offered to lead it into my truck for me.
Great work all round.
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