Sydney Tools NSW, Silverwater

Bad attitude – Bad attitude with a fat guy(sorry didn't know his name). The email just said have ID for pick up,and he keep asking what's the item with bad attitude. Also got the phone on Friday they said their opening hours is until 1pm on Saturday and don't open on Sunday,told me come on Monday. Very ridiculous

Silverwater has the worst customer service and experience – To name a few, Jason and Luke have the worst customer service i've experienced. The whole SydneyTool experience is frustrating with no solution or end in sight. Do not ever buy from this scam of a business. Go to Bunnings or literally any other business. Purchased a laser level in May 2022. Due to the item not being stock, the item finally… Read more

arrived in September 2022 and I picked it up shortly after. The laser had some defects which 'Luke' told me was normal.

The laser then had a major fault (not being level as the screw inside fell out) in March 2023 when I was in Newcastle and was advised by Brendan in Sydney Tools Kotara that the warranty had to be done where the item was purchased. I asked for a store credit to purchase another laser but he didnt budge.

I ended up purchasing another one out of pocket and when i returned to Sydney in June 2023, i started the warranty process. I finally heard back from a 'Jason' from SydneyTools Silverwater and he called saying that the item is unrepairable due to no parts available. He didnt provided me a solution and then told me the item warranty of 12 months expired in May 2023.

'Jason' then told me to contact head office for all other issues. What an absolute joke.

Not only did I bring in the broken item within warranty, but also physically picked up the item in September 2022 and the delays that SydneyTools staff have caused, this has now brought it out of warranty. Further noting, an item failing near 12 months is well within bounds for me to bring up the ACCC and Australian Consumer Law.

Terrible product and terrible customer service.

Unpleasant experience – The reason why I write review is I had an unpleasant experience on 15/10/21 in Silverwater store. I bought three hand tools online and two of them can’t be used as I expected at workplace. One is cable stripper which they let me exchange because they don’t have stock or equivalent tools. I explained to them why I need to exchange this stripper… Read more

without using the word “faulty” as I don’t want to blame anyone for that. The other one is crimper. I explained to two of them the reason and one of them goes off work before he helps me process the exchange and the other pretends not to know what has happened later when he processes the exchange. There is another guy who has no idea what I’m talking about and doesn’t even let me to explain to him, shows his impatience and forces me to accept their offer, otherwise they would stop serving me. I’ve been to this store several times because it’s closer to my place and I can find some tools that I can’t find from Bunnings. But based on this experience, I won’t go to this store anymore. They upset me so much not because they can’t provide any professional advice on what happened, but it’s about their attitude, especially the third guy who is so rude to me. I checked Sydneytools return policy and the description of the crimper I bought, and compared the description with similar tools online, I still can’t tell why I bought a wrong tool or can not ask for refund or credit. Plus, I showed my tools to my colleagues but no one could explain why the die of crimper was designed like that. Finally, I left the shop without taking the crimper and placed orders on eBay, unbranded but can be used. BTW, I can't see my review on Google, so I post it here.

This was the best service i've ever had – I was served by the store manager Brendan, he was extremely helpful, & went out of his way to help me find what i was looking for, so awesome service from them. I'd previously been to another store but the service wasn't the same. I will always come back to this store now. Big thumbs up for this store. Show details ·  1

The warranty severice is very bad – I sent the tool to silverwate for warranty repair on December last year 2020. Two months were gone. Still nothing happened and no any answers. I'm a handyman, no tool I can't do anything. I need to think to buy tools from this shop.

Very good customer service – Love all Sydney Tools stores but this one has the great stock and a huge selection of discount items. Great customer service, I was assisted by Miles who was very helpful from the start up until I got everything I wanted from the store. If you want quick and very good customer service Miles is the go to Man! Show reply

Special order came 2 days later – Great service from Ash at the Silverwater store, very friendly and helpful, purchased a vac saw and he special ordered the product and had to me within 48 hours! Called me the second the product landed in store. Will definitely be going back to see him in the future! Show details ·  1

Pedro Awesome Customer Service!! – Pedro the man was helpful when I sought after a new car scanner giving me all the features and benefits to assist me. He was highly knowledgeable. What a Legend! Show details ·  1

Great service – My experience with Sydney tools silverwater has been great due to dealing with Ricky Any body wanting customer service and some good deals ask for Ricky and he will definitely look after you Thanks mate

do not buy any stuff from sydney tools at all – they don't have any responsible staff at all, and their aftercare service is really horrible horrible horrible, they just be a good person when they selling, you will found nobody to help you when you meet the problem about the tools faulty, they could let you wait over 5 months for a warranty repairing and will return you back with a same faulty tool

Horrible customer service for repair – I dropped by Sydney tools at Silverwater on 02 Jun 2018 to get a quote for my broken Hitachi 18v drill. They told to leave it with them and they would call me back in a week. Of course, I did not get any call from Sydney tools so I called them. On the phone, they will call me back with quote in a few days but they did not. It seemed that Sydney… Read more

tool had not looked my tool up yet so, following Saturday, I decided to visit Sydney tool to pick up my drill and ask someone else to repair since my drill is every day tool for me as a mechanic. But when I got there and asked my tool back, the repair clerk said he did not have my drill at store, sent somewhere else and waited for quote from there. I was frustrated so asked back him 'why didn't you tell me it will take more than a week to get quote?' He said, 'I don't know. Did I take the tool from you? Who tooked your tool last week? I DON'T have your tool here. What do you want me to do?' It was so rude and ridiculous situation for customer service and I wanted to get out of the shop because I was with my wife on that moment. I realised I cannot communicate with this clerk and ASKED A VERY simple question, 'when can I get a quote?' And he refused to answer and kept saying 'I don't have your tool. What do you want me to do?'

Today is 30 Jun 2018. Still I did not get back anything from Sydney tools Silverwater.

NOW What do you want me to do?

Great service – Dealt with Chris “the king” at Sydney tools silverwater. Gave me a great deal will never shop anywhere else. Hopefully his boss sees this !  Show details

Great work on the new site – I was on the hunt for a new air compressor, I called a few places however value for money was not easy to find. I jumped on to Sydney tools website and low and behold found a new compressor, I could have just simply paid for it however I placed a call and asked what was the best price, a price was agreed and paid for over the phone. At the… Read more

time of my purchase I was also injured and James and the staff although being busy kindly offered to lead it into my truck for me.

Great work all round.