Worst company ever – EDIT TO ADD If you leave a review for a product on Sydney Tools web site, They delete it, how is that right? Surely the public have a right to know what they are purchasing is crap? ? Would give ZERO stars if I could If your thinking of buying from these outlets? Take a look at the shocking reviews online throughout Australia & if you want to… Read more
be ripped off suffer staff abuse to you or your wife they don't give a [Content Removed] about females 100% FACT near assaulted my wife. Then enter at your own risk, we did just this buying a supposed 15hp 6400 Psi Jet washer. We own Dun-Rite, a building maintenance company on the Gold coast with one of the best reputations with masses of perfect reviews. [Name Removed] the staff here, sold us this jetter with a warranty !! Well you could pee more powerful than this 6400psi jetter, but it's got a warranty we will be fine !! Sydney tools warranty given, is an in house warranty system. They don't tell you this on extracting money of you for goods & they do whatever they like on time it takes do anything regards warranty etc. They couldn't give a [Content Removed] about you being without item etc., the Manager [Name Removed] said he doesn't care about bad reviews online etc. Staff don't care about your needs or consumer guarantee laws. The jetter on being persistent ends up at Sydney tools Burleigh the so called repair department apparently, well on return it doesn't work still. "NOTE" this is a highly dangerous bit of equipment, easily kill a person. The repairs job sheets stated what had been done in person by [Name Removed], this guy told us on the phone. If [Name Removed] or [Name Removed] [Content Removed] the repair !! Then we can put that in our online complaint report, on this jetter going back to Burleigh with [Name Removed] the repairer coming out to me plus my wife with its fixed out the back good to go !! On seeing this guy [Name Removed] alarm bells went off with us, doubt he could build Lego let alone be allowed to work on high pressure jetters etc. We wanted to test this jetter & then he stated I LIED GUYS ITS HISTORY NOW SO LETS JUST MOVE ON !! I HAVEN'T FIXED IT ALL, I STUFFED UP !! Just take it & go. He just wanted us gone, so to hide his deciept on repairs sheets printed out. I suffered injury from this machine scarring me for life on my right arm & he rants it's history just forget about it. My wife said you put us in so much danger with faulty jetter & the cause of so much bad treatment from staff in two outlets. He started being really aggressive to my wife & he was ripping the jetter lance from her its our property. I intervened saying they better call the police with his violence to us & more male staff came out 4 in total with aggressive attitudes to us both. My wife was really upset & in 35+ yrs building exp, I've never experienced this ever. His lies didn't matter just leave, we have reported all dealings to other agencies who will let companies get away with this. We have video evidence plus clear voices involved in incidents & our advice to everyone in Australia is to AVOID SYDNEY TOOLS LIKE YOU WOULD COVID. It's ok for staff to near assault women & abuse them plus partners. Offer warranties that are useless & pursue a daily routine of extracting clients hard earned money with Fake Promises. Shop elsewhere everyone as they have plenty of competition, but as in bad reviews left they don't hive a [Content Removed]. SCAMMERS IS THE ONLY WORD FOR HERE.
Don’t bother – Some of the worst customer service you could ever find in a business. Blatantly rude when purchasing or asking questions about products. Even worse when trying to get an item fixed on warranty within warranty period. Lied about replacement then lied about repairs. Spend your money elsewhere. Show details
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Excellent service – Thankyou Aaron for taking the time to help me out today. The service was excellent and very knowledgeable Show details · 1
Ripped off by your sales guy – Worst customer service ever dealt with in buying tools for 30+years. Spent over 20K with this company in last 2 years. Manager needs to.be sacked asap and replaced Be buying back at TradeTools from now on, at least they are friendly and helpful Go elsewhere is my recommendation Show details
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Who's lying – 3 weeks I've been waiting for a refund to be deposited into my account. Contacted the store last week ,apparently it's sitting there in store credit. Told its head office that will fix it up, head office said they will make contact with the store to sort it out. Rang the store this morning, no contact from head office, they still have it in store credit, said again it's head office to sort it, Getting angry is an understatement.
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Sydney Tools TYPHOON SURFACE CLEANER buyer beware – I purchased a TYPHOON SURFACE CLEANER from Sydney Tools, it was a lemon from day one. Sent photos of it not working then asked to bring it back into the Burleigh Heads store to repair. Over 3 months later been told they are replacing more parts after part and still not working several emails and phone calls and still don’t have a solution or when… Read more
I will get it back or a full refund. Beware of dealing with Sydney Tools when there is an issue! They even lost the handle whilst in there possession.
Service was awesome – An assistant (Grant I think) helped me choose some tools I needed and explained the difference to me in quality. My coworker bought some from Bunnings and they died in the weekend after 4 months. I forgot to write a review back then, but felt the need now after my tools are still going and my mates having given up life Show details
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