Good blokes to me anyway good for yarn i liked idea sagestion as i was going to buy 2 items then bloke suggest for whole package deal bang for buck, Show details · 1
Absolute joke. Went to Sydney tools to buy an angle grinder. After spending time looking at products and prices, decided to go with the Bosch one in the picture. On the tag you can see it is advertised for $199. When getting to the counter they were trying to charge me $309! At first I thought I must have grabbed the wrong one off the shelf… Read more
however after triple checking the item and the price tag it all married up. The manager then proceeded to explain that the final price it was it scans too not what it is advertised on the shelf as. I have never heard of this in my life. He said they have trouble keeping the price tags updated. Seems as though they care more about profit than customer satisfaction. They need to hire more staff and take responsibility for their mistake. Bunnings manages and have far more items then they do and if something if wrong, they do the morally right thing and honour it and then fix it.
Head office won’t REFUND us – Made purchase changed mind within minutes and requested refund was sent to finance to refund as $3400 they state 7 days refund time we are on 16 days and the store can’t tell when the refund will be processed as they only do it in batches … this is crap The store has been trying to help us but head office is crap as no refund and no real answers… Read more
to the staff that have to deal with me…. NOT GOOD ENOUGH… I will be taking it further as we have not been kept updated I am doing all the chasing [Name Removed] in store has been great trying to help me but this has gone beyond expecting us to wait even longer.
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Poor service – Wife went in to caboolture store to collect a karcher g3500 pressure washer, after paying for it was offered no assistance to move it from front counter to her car, the boxes weight is approximately 35kg, better customer service needed
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Perfect – Bought my first nail guns today, the staff was extremely kind and helpful in pointing me towards the right brand of tool to suit my needs at work. Zac went through all the pros and cons on each type and brand and helped me pic the perfect framer and finisher gun, very friendly and respectful
Great support – Used Sydney Tools to quote and replace tools after a road accident. They did everything they could to help me. Great deal on tools. Thanks Adam especially. Show details
Amazing customer service – Went in for a look and walked out with a new tool box the customer service was great 10/10 recommend Show details · 1
Rudest stuff around ever – On the 23rd of October we purchased a panther generator and on the 10th November took it back as it stopped working , we were told we will not be refunded it will be sent to their mechanic still waiting to hear from them we have rung to find out about it got nothing but rudeness and the run around from them will be taking further action also will… Read more
not be shopping from the tools ever again will be telling people not to go there they obviously don’t want their business to keep running . If you purchase anything you will get stuffed around for weeks and weeks and very rude , a small time business trying to be big time
Great advice – Anthony was super helpful & a wealth of knowledge & no beating around the bush! We bought a few big ticket items & got couple extras at a discounted price. No dramas! Show details · 1
was it the bald guy with glasses or the bald guy without glasses – went to Sydney tools at Morayfield today asked how they could help and then escorted me down to the tools i was looking for plus some of the tools were still wrap up so he kindly opened one so i could make a informed decision on which one would be right not only that be help me select the right ones side note I follow any football team especially from down south , and the best jokes mate Show details · 1
Staff should do a customer contact course – Went in to Sydney Tools Morayfield with my favourite teams football jersey on,the guy behind the counter obviously enjoys a bit of friendly banter but when you go on and on and on,I'm going to tell you where to go every time,so telling me never to come back to Sydney Tools Morayfield is fine with me, I can go to Total Tools I can go to Bunnings.… Read more
Tool shops are everywhere in Morayfield I don't need Sydney Tools Sydney Tools needs.me the customer! By the way I went to bunnings Thanks Sydney tools,bunnings was cheaper and friendly staff.
Don't expect staff to help, some don't want to help, if you need a hand don't expect them to help. Your on your own – Some staff to lazy to help customers, some have no product knowledge, on the phone or in the store. Wednesday phones about parts, staff said they don't have the parts. Wednesday night I searched Sydney Tools online, I found the tool. Thursday sent my staff in to store (30km drive), Sydney tools staff were unhelpful with my staff, we were told they… Read more
had no stock available. Thursday night search Sydney Tools online, again the site says they do have the tool at Morayfield. Friday I drove 30km to the store found the tool on the shelf myself, I purchased the tool. Friday afternoon needed an Aditional that I saw online that they had on shelf in store, staff wouldn't go to identify that the stock was correct for our further purchase.
Don't expect this store to be helpfull.
Ray was having the State salesmanager phone me......never happened, buy your items elsewhere
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