Sydney Tools QLD, North Lakes

No price tag on most things and bad customer service – I have been visiting this store and now have decided not to. Most of the products do not have a price tag on them which makes it impossible to go and shop without asking for assistance from staff. On the staff front they themselves aren’t the best in business in terms of customer service. I am really disappointed seeing they have good brands at offer but, these small and common sense things lets it down. Have decided not to waste my time and buy things online.

Foul Mouthed Service with Crap Product – Ordered a large tool box from these guys ($1650) with the promise that they have them in the warehouse. A week passes and I finally call them to see where the tool box is and I am advised that they don't have them in the warehouse anymore. Cut a long story short they rang to tell me they have a pristine condition floor stock from another store for me,. I rang on a Saturday morning to ask if the product is right to collect. Assistant Manager said he would call me back. 3pm goes by and no call so decided I would just head up there and collect it. When the Assistant Manager finds out I am there to collect my toolbox he lets out "Pete Sake, worst timing", while other customers were around. Asked him what his problem was and started complaining of not enough staff. Not my problem!! He then starting dragging my tool box towards the front door before I could get a chance to check the condition. Luckily I stopped him because it was full of dents and scuff marks. Wrote a complaint email to which the assistant manager replied and said he will start refund. No offer of trying to find me a new tool box. Rude, arrogant, useless and incompetent would describe the staff at Sydney Tools. Not one word of apology from head office even though they were cc'd into my email. Will never set foot in that store or any other Sydney tools store again and never will anybody and everybody else I tell this story too. Look at the reviews on this page alone. How about Sydney Tools go back to Sydney and stay there. Not welcome up here with that attitude.