Be aware that Sydney Tools may display items in-store at prices lower than what they are actually willing to sell them for. I recently attempted to purchase a workbench that was clearly ticketed at $1,499 on the display item, with all details (including the model number) matching correctly. However, the sales assistant advised that the “correct”… Read more
price was $1,699, as listed on their website. While they acknowledged the ticket price was their mistake, they would not honour it—only suggesting they might “take a bit off” given the item was a scratched display model. Two days later, I returned to the same store and found the item still advertised at $1,499. On this occasion, the sales assistant consulted with the Area Manager, who declined to honour the displayed price. After leaving the store, I contacted Sydney Tools customer service. I was informed that their policy is to sell items at whatever price they scan at the register, and that signage to this effect is displayed in-store. However, I was also advised that, to comply with ACCC guidelines, if there is a discrepancy between the displayed price and the scanned/website price, the store should either honour the lower price or remove the item from sale until the issue is resolved. Based on my experience, this process was not followed at the Carrum Downs store. Overall, a disappointing experience and not what I would expect in terms of pricing transparency or customer service. On the up side - I have now found an equivalent items for sale at Bunnings at a lower price!
Purchased product in store. Not compatible with the battery I currently have. (My fault) Went to return for a refund but they DON’T do refunds! Only a store credit.
Follow-up · Never will I shop or recommend them ever.
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Very bad service – I asked one of the staff for assistance in purchasing the correct bit for my Bosch multi tool, they picked one out for me and said that it was the correct bit. When I opened the package it was the wrong size, they would not credit or refund the bit as it was opened, not used. I have tried to solve this with them but they still won’t refund the $70.
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Amazing Team always helpful! – Ive been a frequent customer for about two years now and have had nothing but support and brilliant customer service! Show details
Quick to make a sale – Quick to make a sale, damaged my sandblasting cabinet when loading it in my trailer bolts missing, the main grate that the items sit on wasn’t there had to go back and pick it up, was sold an inadequate compressor purchased a Chicago hush 150L. Maybe do some research before selling something! Can’t wait till mine stops and I return it. Cheaply made product amateur welding on the compressor. Quiet machine but it is cheap Pooh Show details
Pathetic Service – Ordered $10,000 worth of tools for new engineering business. 4 weeks later have only had part of the order delivered. Sales rep has never made contact and I am the one who always has to make contact. Rep satated that there is only a couple of items still waiting to be delivered. Went through the order and there is still 15 items to be delivered.… Read more
Will never be able to rely on this business again. Also went into Dandenong store to pick up a tool box that was part of the order and came across the worst customer service by all the team at the front desks. Was in the store for approx 20-30 minutes until I stated that i have a business to run and just wasted the time having to put up with pathetic service and not being able to pick up the toolbox that was promised would be ready to picked up.
What a joke of a tool shop. Go there to find a bargain. No reps from Milwaukee when most have finished work – Terrible pricing display every time I enter this store. What a waste of time. Is it that hard to display the correct prices to the products? Show details
great costumer service – Had Daniel help me out, was super helpful with my enquiry and did it with a smile on his face, thanks mate! Show reply
Fantastic Customer Service – Went in to get some tools and was helped out by Daniel, excellent customer service helped me out with all my enquiries and I even left with a really cool butterfly tool knife - will definitely come back here thankyou Daniel for your hard work Show details · 1
Great service – We have worked in line with Jarred a number of times now, who has supplied our company with the correct tools and advice to get the job done right every time. Great customer service Show details · 1
Customer service and range of tools outstanding! – Visited carrum store for the second time, Peter helped me with my list , made informed suggestions. Great service, very refreshing to buy from staff that know their tools ! Thanks again Show details · 1
Absolutely fantastic staff – John O'Hehir and all the staff at Sydney Tools have helped me so much in taking the time to set out my tool list never did I get this from Total Tools thank you John Show details · 1
Great customer service from ayden – Ayden at Sydney tools carrum Downs was only too happy to look for all items I requested and has followed up with service via email prices were reasonable great experience Show details · 1
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Great service from Steve V as always!! – Dropped into Carrum Down today for the Milwaukee Day and was greeted by Steve as I entered the store. He was able to assist me with all my purchases and order in some additional items. Best service I have had in a tool store in years. Highly recommended. Show details · 1
Terrible product and customer service – Bought $800 pressure cleaner, first time using it -20 min into a exposed agg' job and 2 plastic rummets blew out of the side and it scattered out oil everywhere and wheel fell off.[name removed] informed no refund policy, wouldn't give even a replacement so had to rush to Coates hire to finish job off. Consumer beware, will be going to consumer affairs regarding this !! Show details
terrible service – I have had a agp concrete grinder in for repair since sept 2018 , I have been told 5 or 6 different stories as to why it hasn't been repaired .the latest being the guy doing the job has gone on holldays .In the mean time I've had to buy another one .The total time I've used this tool is less than one hour. Show details
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