Sync Energy

Sync Energy

 Verifiedsyncenergy.com.au
4.8

442 reviews · Statistics

PositivevsNegative
96% · 42616 · 4%
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Customer Service
4.8 (409)
Timeliness
4.8 (371)
Job Satisfaction
4.8 (367)
Rates and Fees
4.8 (357)
Installation
4.9 (395)
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Reviews

Sync Energy442 reviews
Andrew P
Andrew P2 posts
  QLD

Pumping out the kWh!

When looking for solar on my new build i got into contact with Nathan W from the Brisbane office. Nathan bent over backwards to recommend a 9kw system for my property, with a high quality inverter. The price was significantly lower than other quotes i had received for comparable systems.

There was minimal paperwork and a date for install was locked in. The install boys were pleasant and efficient and helped me download the app and how to use it. I have been pumping out the kWh with continuous days of 50+ kWh going back to the grid! Very impressive!

I would recommend Sync Energy to my friends, family, and even enemies - nobody should miss out on this sort of value!

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Tim No More Power Bill
Tim No More Power BillQLDSouth East Queensland, QLD
  QLD

Highly recommended

Brett Marks was a pleasure to deal with from start to finish. Highly recommend Brett and he has also followed up and assisted with some issues outside of his usual role. The whole process from information to installation was 10/10 and of high quality. Highly recommended.
Bruce
BruceNSWSydney, NSW
  NSW

Solar redemption

Our first solar system was a joke with mimium savings.When I first saw Sync Electricity it peeked my intrest for a meeting with Jonathon.
This meeting outlined all the working and technical issues as well as what would be happening further down the track.
Our installation was on time and done professionally ,the system has been in for 2 months now and we are already seeing big savings.
Give Sync a call and see what they can do for you.
Cheers Bruce
Job Satisfaction
Installation
Peter K.
Peter K.
  NSW

We haven’t had it long but so far it is looking great

The young man, Annakin, who sold us on the unit was really knowledgeable and explained everything so that we could understand. He was more than helpful in many ways. The installation was no problem and they did it in a day and took photos for us plus we got an app on our phone that shows us what power is being produced and where it’s going. If this keeps being this good we will definitely get the battery and join the Sync family.
Michael G
Michael GNSWSydney, NSW2 posts
  NSW
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
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Shane
Shane
  NSW

Salesmen approach

Anakin’s easy going professional approach was very comforting allowing me all the time required to understand the system prior to signing. Very happy with results.
Rates and Fees
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Mark
Mark2 posts
  NSW

Mostly good once we overcame some initial issues

The system is great, monitoring good however there were some installation challenges at the beginning.
Initial plan for battery and inverter location had to be changed at time of install which caused some delay. In addition there were some quirks with the wifi connection to the network that took some time to resolve.
There is an ongoing issue where Sync do not yet have a suppliers licence so I have to maintain my contract with current supplier and be reimbursed each month.

None of these things are massive issues, just not as smooth as it could be. I’m sure sync will improve as they get feedback and tidy up the experience.

Rates and Fees
Mark
MarkNSWSydney, NSW3 posts
  NSW

Great service

Great service from the start is very helpful and professional Show reply
Mark
Mark
  NSW

So far so good

I’ve had my solar installed for 3 weeks now and so far been very happy. Jonathan has been a pleasure to work with , explained everything clearly and followed up with any questions I had. Wouldn’t hesitate to recommend him and Sync for your future solar needs
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nickmaloney1972
nickmaloney1972South Australia
  SA

No Follow-up to Service and Warranty Issue for over 4 Months

Despite acknowledging and fault with the solar system and repeated promises to send a technician, we are now 4 months later without resolution. Very poor service and client experience.
Tracey A.
Tracey A.NSWSydney, NSW
  NSW

Sync Energy put my mind at rest & knowing I won’t have anymore electricity bills is a godsend. Great service

Jonathon is very professional, honest and friendly. Helped me figure out exactly what I need as well as the finance. Wonderful service!
Pete
PeteNew South Wales
  NSW

first venture into solar

Helpful, knowledgeable, accessible. Always We have had the pleasure of dealing with Anakin in managing the process of installing solar thru syncenergy. Anakin has been extremely helpful. calls and resolved issues that we had.
Caroline D.
Caroline D.
  NSW

Long awaited product

We waited a long time for Solar. As we work full time we always assumed solar was not for us. Anakin was super informative and helpful in finding a product that worked for our lifestyle and family
Denis William B.
Denis William B.WAPerth, WA3 posts
  WA

All is well now and displays my inventors performance!!!

After talking to Jerick from Perth SNYC ENERGY, he was able to guide me through the updating and installing of SYNC DiSPLAY on my mobile phone and it is secured.
The customer service was exceptional and they agree that everything you have running of your internet must be SECURE .
Now knowing all of my appliances that run of my internet is totally SECURE . Thank you so much for your customer service .Denis .
Timeliness
Patrick
PatrickNSWHunter Region, NSW
  NSW
Rates and Fees

Questions & Answers

Vicki M.
Vicki M. · Sync Energy

I would like to know why I was charge $7,400 for my solar system and other people had recently paid $4,000. I would like to know why after 5 weeks of having my solar panels installed, Western Power only received the application for the Buy Back Scheme a few days ago, meaning I have missed out on 5 weeks of energy rebate. I would like to know why everybody I call either hand balls me to another person who then hangs up on me or I get a call centre that has no idea about the company.

jas
jas · Sync Energy

Hi,
What brand of panel do you normally install.

Sync Energy
Sync Energy   DM   

Hi Jas, We offer a wide range of quality products that has Australian local office and all warranty backed up locally.

Here are some our recommended products for solar panels. From budget to high end

Longi, REC, Astronergy and LG etc

Details

Compare all Sync Energy listings
CategorySolar Panel InstallersSolar Panel InstallersSolar Panel InstallersSolar Panel Installers
Clean Energy Council MemberYesYesYesYes
Clean Energy Council Recognition MemberMemberMemberMember
Solar Connection TypeGrid-Connected and HybridGrid-Connected and HybridGrid-Connected and HybridGrid-Connected and Hybrid
Awards 2022202220222022
Compare all Sync Energy listings
Visit official website

Contact info for Sync Energy

  • ABN: 15616356837

Extra Information

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