Sync Energy

Had solar & battery installed two years ago. Battery stopped working a week ago & can’t get in touch with them. No customer support. Phone number is disconnected and no email support or even messenger on Facebook. Crickets…….Not happy!

Don’t use this company. We installed and it keeps going offline and not working without telling us so god knows how long it hasn’t been working. Calling website numbers and all disconnected. Looks like they’re Chinese money making scammers. Avoid avoid avoid

Tried few months ago to contact them and they were gone. But they have popped up again to make money from federal battery rebates. Then customers will be shut out again I’m guessing. Beware. No back up support once you have installed system. I’ve… Read more

gone to a different company to order my 20kw system. Wish I had used another company from the beginning. So stressful if you have an issue and they are gone.

Getting Solar a brave new world – I found the advice I received from my consultant Alex Morris of Sync Energy to be superior to all the other advice I had received from other companies (8). He was the only one that told me the way I was planning to have the solar panels configured in would be inferior to the way he would advise. He was the only one that took the effort and… Read more

researched photos of my roof in wintertime. These showed shadows from trees across the road that fell across sections of the proposed solar panels which would have restricted performance. I had the proof in my own hands summer was OK but winter was restricted. We agreed to shift a section of the panels to the western roof which now gives me good performance in the afternoon. The bulk of the panels face north which gives excellent morning performance as well as better overall performance. I rang him repeatedly with questions which he always answered quickly and efficiently, he always got back to me was patient and polite. The installation team was on time and efficient and worked like beavers and had the job finished by late afternoon. I didn't think they would finish in a day but Mark and his offsider didn't stop and got the job done, they also left the area clean. I am now waiting for the supply authorities to supply and fit the new solar meters. I am very happy with Sync Energy and have found them hard to beat in price, quality of equipment and level of engineering advice. I am an electrician myself and am a hard marker but I can recommend this company.

Failed At Customer Service - The Area They Said They Excel At – My Exact response to SYNC - WA [Name Removed], to be honest you've always been solid and helpful on the phone, but this job has been a stain on Sync Energies delivery from the operations team, start to finish, and im going to outline the below in my reviews on both Google and Facebook, and anywhere else i can drop them and you will see the reason… Read more

i will not be paying the $600.

SALESPERSON WAS NICE AND GENUINE Dear future Sync customers. Here is my review for you to help make educated and knowledge based decisions on whom you make your solar purchase from. From the start the Sales person was more than helpful, not your usual pushy constant text and calls types of Solar salesperson, but genuinely helpful and no beating around the bush.

GOOGLE REVIEWS LOOKED GREAT - FOCUSED ON CUSTOMER SERVICE Now I saw some reviews and customer service is where all the positives really helped me make a decision to go with Sync, as the real works when you come to face problems and you need help, from the operations team, and customer service technicians alike.

LET DOWN BY OPERATIONS/SCHEDULING Well, so far the operations team has really let down the buying experience i have had, i thought i'd outline an issue i had, as not once did someone come to my home and actually think about my job from an install point of view, and the crap rolled down hill from their.

THE FACTS My facts below, and carefully check the last sentence. I wont be paying for something that wasnt required. 1. Quoted job with an install date of end of January or 1st week of February 2. Contract issued for the amount already paid in full January 5th ($5789).

CONTRACT DIDNT MATCH CONVERSATION WITH SALESPERSON 3. The Contract was missing the "as discussed verbally" over the phone details of the roof pitch, i had also sent through building approved plans showing roof pitch. 4. I sent a text to Salesperson as this information was missed from that conversation and email and missed in the contract. 5. Contract re-issued with correct information including the roof pitch. 6. Deposit Paid January 10th

BOOKING DATE WAS NOT HONOURED 7. Awaiting booking which i was told verbally again would happen in the time frame of first week in February I followed up 7th February asking details of booking 8. Finally got a booking 22nd February after i did the following up as the booking team was not reaching out to me. Told me I'm getting a specialist team for hard roof pitches or 2 stories.

INSTALLERS ARRIVED ONLY TO SAY THEY COULDNT DO THE JOB 9. Contractors Turned up 22rd of February and then left the site, saying roof pitch was too steep (note, quoted for this work, was told about pitch) 10. February 23rd Received random text and phone call from SYNC (OFFSHORE ACCOUNTS PERSON) just to say they've canceled the contract, i texted Salesperson who said hell look into it dont worry. 11. I again reach out Feb 28th to ask what's going on

2 MONTHS AFTER PAYING THE DEPOSIT AND WAITING FOR SOLAR THEY TELL ME THEY CANT DO THE JOB 12. March 3rd received email saying "to hard" to do the job, and that SYNC roof installers are not prepared to do the job. I Called to discuss why they didnt just use the 2nd Story at that time as although we preferred to use the rear single story the front was offered as an option, though not our preferred. 13. Salesperson stated in response, he hadnt realised the front 2nd story (as the rear is single story) was only 20 degrees. 14. I resent the plan highlighting the front pitch being 20Degrees so it wasnt missed on this occasion, same plan as previously sent just with a highlighter over the text showing roof pitch. March 4th im told, SYNC can do the job but i need to pay for Boom hire ($600) as its the only way to get panels onto the roof. 15. To which i said sure, please proceed. Thinking excellent ill get installers back asap and so be it if they cant get panels onto the 2nd Story, i understand ill have to wear a cost. 16. March 11th Get a call for booking Install for March 21st. 17. I emailed so say this would be an additional cost to me of at least $600 in extra power and sent SYNC my power bill which went as expected from 1100 per previous period (height of summer) to $1800 as we now had all our new home products installed and running (which we knew would jack our costs up, the whole reason for Solar). 18. I called to discuss the fact re-install date was not until 21st March and that does this seem fair that id be paying for the lift as my original install date should have been February 4th, i now almost 2 months later have an install date, to which Salesperson said SYNC should be able to wear that cost due to the terrible operations, Scheduling, cancellations, delays. 19. Next thing im being invoiced for those costs, and chased down by daily phone call for the additional $600 for the "required" Boom Lift. I paid my account in full (minus the $600 which i will not pay) and here is the reason why additional to the above.

INSTALL 24. Installers come on the 21st of March. They dont use the boom lift to lift panels onto the roof because "They dont fit into the boom lift", still they manage to lift them up the side of the house (direct from the installers mouth and confirmed as my neighbour approached me that night as they had accessed via his house without permission which was on his cameras)

RECOMMENDATION Do i recommend SYNC in short, NO based on the fact it was the customer service that was supposed to set them apart, the response within 24 hours, didnt happen.

The Price is right, the products are the same as everyone else on the market,who are competing at this level , yet i was paying for customer service and operational excellence,

THEY HAVE FAILED SO FAR IN THE EXACT AREA THEY CLAIM TO EXCEL IN. Pay the extra money, go with the companies who have their own installers, and come to your house to check the details in full, do not use SYNC.

I had an excellent experience with Sync Energy from start to finish. Sam, the sales rep, was agile, knowledgeable, and thorough in his approach, making the process smooth and transparent. From the moment I received the quote to the installation being completed was just a few weeks, far faster than the industry average. Their pricing is by far the… Read more

most competitive I’ve seen, and the workmanship of the installation team was top notch. The solar panels and home battery system were installed seamlessly, and everything works perfectly.

I highly recommend Sync Energy to anyone considering solar, they deliver on speed, quality, and value while being a genuine pleasure to work with.

Support has dropped off completely. Phone number is disconnected, emails are not replied to so there for the zero cost model is broken. If you send you bill in you receive no response any more. If someone know who or how to contact them please advise.

Absolute disgrace, system installed wrong, no follow up. Stay away from these people... still trying to sort it out... looks as though I will need to pull it out completely and re do it.

Still waiting on a reply – I have been trying to contact your office for over 2 weeks by email and phone. I have had no reply. We have an Inverter issue and Growatt have told me I need to contact the retailer(Sync Energy) My system is only 3 yrs old. We want our solar working again!

Terrible Support and Lack of Accountability – I’ve had an awful experience with this company. My SyncEV charger’s smart charging feature is broken due to issues with the EV Energy app, and SyncEV has been completely unhelpful. They blame EV Energy for the problem and have offered no solutions, no timeline for a fix, and no plan to help customers like me. Instead of taking responsibility,… Read more

they close cases without resolving the issue, leaving customers stuck with a charger that doesn’t work as advertised. Avoid this company if you’re looking for reliable service or support—they don’t seem to care about their customers at all.

Terrible – Had installed the gold 10 plus. Zero bill for 10 years. Which cost $25000. The consultant said if we get a bill forward to Sync Energy and they will pay for it. I have had 2 quarterly bills since then have forward to Sync Energy and the are refusing to reimbursement me any money. Have been trying to contact them to no avail. I contact the… Read more

consultant he came over looked at my bill and said it was under allocated usage. He also advised me thar he stopped selling their product. Very hard to contact. I would not recommend anyone to have this system at all. Waste of money. Now with fair trade.

No response after fire on isolator – I purchased a solar panel system from two years ago, which came with a 12-year warranty. Unfortunately, I am experiencing a significant issue with the system. Recently, I discovered a fire in the isolator, which raises serious safety concerns. Despite reaching out to the company for repair, I have been unable to get a resolution. While they… Read more

initially answered my calls, I have not received any follow-up or support for the past seven days. My attempts to get in touch have been unproductive, leaving me frustrated and concerned about the lack of response.

The product itself seemed promising, but this experience has been deeply disappointing. The safety risk and inadequate customer support are concerning, especially given the warranty. I hope the company addresses this issue promptly and improves their customer service.

I would advise potential buyers to thoroughly research and ensure reliable customer .

Not easy dealing with repairs under warranty – Have error code thrown up on my inverter system, called them and they have acknowledged it’s under warranty as it an issue in there install job. Since then have barely heard anything regarding them fixing, have also been dodging my calls.

Pumping out the kWh! – When looking for solar on my new build i got into contact with Nathan W from the Brisbane office. Nathan bent over backwards to recommend a 9kw system for my property, with a high quality inverter. The price was significantly lower than other quotes i had received for comparable systems. There was minimal paperwork and a date for install was… Read more

locked in. The install boys were pleasant and efficient and helped me download the app and how to use it. I have been pumping out the kWh with continuous days of 50+ kWh going back to the grid! Very impressive!

I would recommend Sync Energy to my friends, family, and even enemies - nobody should miss out on this sort of value!

Highly recommended – Brett Marks was a pleasure to deal with from start to finish. Highly recommend Brett and he has also followed up and assisted with some issues outside of his usual role. The whole process from information to installation was 10/10 and of high quality. Highly recommended.

Solar redemption – Our first solar system was a joke with mimium savings.When I first saw Sync Electricity it peeked my intrest for a meeting with Jonathon. This meeting outlined all the working and technical issues as well as what would be happening further down the track. Our installation was on time and done professionally ,the system has been in for 2 months… Read more

now and we are already seeing big savings. Give Sync a call and see what they can do for you. Cheers Bruce

We haven’t had it long but so far it is looking great – The young man, Annakin, who sold us on the unit was really knowledgeable and explained everything so that we could understand. He was more than helpful in many ways. The installation was no problem and they did it in a day and took photos for us plus we got an app on our phone that shows us what power is being produced and where it’s going. If this keeps being this good we will definitely get the battery and join the Sync family.

Mostly good once we overcame some initial issues – The system is great, monitoring good however there were some installation challenges at the beginning. Initial plan for battery and inverter location had to be changed at time of install which caused some delay. In addition there were some quirks with the wifi connection to the network that took some time to resolve. There is an ongoing issue… Read more

where Sync do not yet have a suppliers licence so I have to maintain my contract with current supplier and be reimbursed each month.

None of these things are massive issues, just not as smooth as it could be. I’m sure sync will improve as they get feedback and tidy up the experience.

So far so good – I’ve had my solar installed for 3 weeks now and so far been very happy. Jonathan has been a pleasure to work with , explained everything clearly and followed up with any questions I had. Wouldn’t hesitate to recommend him and Sync for your future solar needs

No Follow-up to Service and Warranty Issue for over 4 Months – Despite acknowledging and fault with the solar system and repeated promises to send a technician, we are now 4 months later without resolution. Very poor service and client experience.

first venture into solar – Helpful, knowledgeable, accessible. Always We have had the pleasure of dealing with Anakin in managing the process of installing solar thru syncenergy. Anakin has been extremely helpful. calls and resolved issues that we had.

Long awaited product – We waited a long time for Solar. As we work full time we always assumed solar was not for us. Anakin was super informative and helpful in finding a product that worked for our lifestyle and family