Synergy Solar and Battery
Part of Synergy 1.4 

Synergy Solar and Battery

Synergy Solar and Battery
1.4

14 reviews

PositivevsNegative
7% · 113 · 93%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$13,144.50
Value for Money
1.3
Transparency
1.6
Customer Service
1.5
Rates and Fees
1.6
Product Quality
1.3
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Reviews

14 reviews
Mal
MalPerth, WA
  Solar and Battery
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Mat
MatPerth, WA11 posts
  Solar and Battery

Terrible - Poor communication

I have been trying for a year to register for the DEBS, every time there is a problem, they don't even have the decency to call me to tell me why it was rejected/cancelled. But they happily take all the solar energy I am exporting in the system for free and resell it. Show details
Joy
JoyGreater Melbourne (Metropolitan), VIC10 posts
  Solar and Battery
Bob S.
Bob S.Perth, WA
  Solar and Battery

Really can't understand Synergy Billing

I have a 17 Solar Panel 5KW system with a 5KW Solar Battery. I use most of my power during the day when the panels are working and just the TV at night which is well covered by the battery. We cook with Gas. Why am I still getting Bills when I put so much energy into the Grid. Did the Government scam us by inducing us to go Solar at a big cost to us which I am now strongly starting to suspect! Ever since getting the Smart Meter I feel we are being ripped off financially. Show details
Customer Service
Trustworthiness
hotkiwi
hotkiwiPerth, WA146 posts
  Verified Solar and Battery
Value for Money
Rates and Fees
Product Quality
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Jennifer F.
Jennifer F.Perth, WA
  Solar and Battery

3c Feed in Tariff For Solar!?!

By far the worst in Australia and completely ripping off people with rooftop solar. It's outrageous when comparing to any other power company in the country. The WA grid should have been privitised and competition introduced decades ago. Show details
Woodvaliens
WoodvaliensPerth12 posts
  Verified Solar and Battery
Happy surfing
Happy surfingPerth, WA3 posts
  Solar and Battery

Quick service

Phone as never had power in Au before team was super patient explained the system then got it set up ready to use that day with my solar added and explained how that also worked. Show details
Transparency
Customer Service
Rates and Fees
Sam
Sam2 posts
  Solar and Battery
Transparency
Customer Service
Rates and Fees
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frank
frankSouth West, WA
  Solar and Battery

Solar overload

installed 6.6kw solar system in Busselton assuming what's not used goes to the Grid...because Synergy doesn't want all this backflow..it reduces the flow at their end..it in turn triggers my system to generate production in concert with the allowable uptake.. that business model includes overlooking the minimised "export kwh" by not crediting them on the bill/invoice.. not happy. Show details
Transparency
Customer Service
Rates and Fees
Angie8
Angie8Sydney, NSW3 posts
  Verified Solar and Battery

Not an honest provider - beware and avoid it

We move to our new 2 bed apartment on 17 September and received the bill for 20 days of $400. We did not cook, we did not have time at home to furnish. So our apartment is empty, no dryer, no washing machine, no fridge. And the bill is $400. We called them to resolve, they bargained the bill. Finally, agreed they did incorrect calculation and agreed the price to $66. But next day they sent us a letter with declining all the conversation, and advised they accepted for us to pay the amount by installment.

This is ridiculous and ripping off. This is unacceptable, how could a state owned company behave like this? Avoid them at all cost

If I have negative rating, I will give them.

Nino
NinoSydney2 posts
  Verified Solar and Battery
ken
kensecret harbour24 posts
  Solar and Battery
ken
ken  
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Gert Witte
Gert WitteCollie
  Solar and Battery

Hidden Costs for Solar

Having just spend $6500 for a 2Kw solar system I get my first power bill after the intsllation and to my horror Synergy charged me for 458 units at 22.62 cents and credited me 162 units at 8.4 cents I undestod the tariff but before I went in to this I read the Syergy explanation of solar power feedin tariffs and nowhere did it say your input power will be credited when you import more than produced would I have known that trick I would not have botherd with solar so if you contemplate solar make very sure you are aware of this.

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CategoryEnergy Providers and Solar RetailersEnergy Providers
Services ProvidedElectricity and Solar Feed-In TariffsElectricity and Solar Feed-In Tariffs
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