Synergy

Synergy

Synergy
1.4

109 reviews

PositivevsNegative
8% · 998 · 90%

Return Claim Made · No
Warranty Claim Made · No
Purchase Price$13,144.50
Value for Money
1.3
Transparency
1.6
Customer Service
1.6
Rates and Fees
1.5
Product Quality
1.3
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Reviews

109 reviews
Mal
MalPerth, WA
  Solar and Battery
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Michael C.
Michael C.Perth, WA2 posts
  Energy Plans

Took additional money and didn’t rectify

Synergy took an additional $40 from us. We asked them to rectify it and even they couldn’t make sense of their own calculations. Said it would take 7 days to hear back. Now they have no record of it. We gave up. Stupid company. Show details
Transparency
Customer Service
Rates and Fees
Mat
MatPerth, WA11 posts
  Solar and Battery

Terrible - Poor communication

I have been trying for a year to register for the DEBS, every time there is a problem, they don't even have the decency to call me to tell me why it was rejected/cancelled. But they happily take all the solar energy I am exporting in the system for free and resell it. Show details
Nik
Nik9 posts
  Energy Plans

WHY SO HIGH WHEN WE ARE NOT HOME?

Away all winter and we still got a bill $194.28.....doesn't make sense... who can break it down for us? Show details
Adam
AdamPerth, WA
  Energy Plans

Gotta increase the surplus I guess

In the interest of moving towards net zero, the wise WA government decided to follow the rest of the world and offset the price of home battery installation to reduce the reliance on the grid… oh wait, no the didn’t…. they decided to force everyone onto the DEBS system that makes installing solar financially unviable. They are aware of this as the synergy website still has text and links to their “handy solar payback calculator”, but the calculator has been removed. You now need to export at least 44kWh a day to the grid just to cover the daily account keeping fee. Basically you will never break even on the cost of installing solar. For a government posting such a massive surplus, this is truly disgusting. Show details
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Shendelle
ShendellePerth, WA
  Synergy

Shifting houses

I can understand that I didn't do the correct course of action when shifting houses. But, come on Synergy, when not switching someone's power back on after 40+ hours is rather disgusting in this day and age!!!

After reading some of these past reviews, you really don't seem to care at all!
Discusting Synergy!! Show details

Bert
BertPerth, WA8 posts
  Energy Plans

Scamming households with solar panels

If you're going to increase your prices, how about you increase the feed in tariff by the same percentage, rather than reducing it by 10 percent? Eastern States households get a LOT more than 2.25 cents per kWh exported during the day! This monopoly is a scam! Show details
Transparency
Customer Service
Rates and Fees
Victoria P.
Victoria P.Perth, WA4 posts
  Energy Plans

Great experience

In one year of using Synergy services I had no issues. The power was connected same day and disconnected on time. The charts of electricity usage have been very useful for us to reflect on our habits and become more cost efficient. Show details
Joy
JoyGreater Melbourne (Metropolitan), VIC10 posts
  Solar and Battery
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AlK
AlKPeel, WA
  Energy Plans
Sunflower
SunflowerPerth, WA4 posts
  Energy Plans

Direct Bill Plan

I have more than $200 credits in my account & wanted to decrease my installment to $10 fortnight deduction for a while but they said I can not as min installation should be $20. I was so upset as I always pay bulls on time but also I have more than enough credits and how they can not change to my installment to $10. Ohter companies, Kleenheat ect do set up any amount for fortnight deductions. I really hate Synergy's customer service and thinking to swicth to kleenheat or another company as they have more better customer service and check if they can offer better rate also. I will not recomment anyone to join Synergy. Show details
Bob S.
Bob S.Perth, WA
  Solar and Battery

Really can't understand Synergy Billing

I have a 17 Solar Panel 5KW system with a 5KW Solar Battery. I use most of my power during the day when the panels are working and just the TV at night which is well covered by the battery. We cook with Gas. Why am I still getting Bills when I put so much energy into the Grid. Did the Government scam us by inducing us to go Solar at a big cost to us which I am now strongly starting to suspect! Ever since getting the Smart Meter I feel we are being ripped off financially. Show details
Customer Service
Trustworthiness
John H.
John H.South West, WA14 posts
  Energy Plans
Transparency
Customer Service
Rates and Fees
Balanced opinion
Balanced opinionPerth, WA39 posts
  Energy Plans

Rip off Government dept

As a pensioner, I set up a direct debit,off $ 80.00 P/M with Synergy , Guess what they decided to take $577.95 out of my account, leaving me with overdraft fees, and a negative -$607.00. They did not have the courtesy of a phone call, email, text etc, to inform me of this. I am disgusted with State owned money wasters,and incompetent overpaid ignorant, public servants. up date
They offered me a refund, great then sent me a letter of demand, even before the refund was reinstated.
Incompetent?????????????. inefficient Government, incompetent fat cats Show details
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elle49
elle49perth69 posts
  Energy Plans

Misleading

usage for account period states $68 including supply charge gst etc but bill is $140? Called them but they can't explain? They don't know how they bill as they had no idea where the $68 was. It is on my account on the website under usage for billing cycle. If my usage for the billing cycle including GST Supply charge and all included fees is $68 why is my bill $140? Customer service online chat fobbed me off couldn't understand the issue. Seems obvious to me . usage for billing cycle including gst supply charge etc $68.00 then bill $140? Show details

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CategoryEnergy ProvidersEnergy Providers and Solar Retailers
Services ProvidedElectricity and Solar Feed-In TariffsElectricity and Solar Feed-In Tariffs
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