This company needs competition.
I had a power outage in my area.
When the power was reconnected, it immediately blew my my entrance intercom. It cost me $240 (and 5 weeks of waiting) to have it repaired.
I claimed the repair cost from Synergy who sent me a standard letter saying my claim was rejected!!!
I sent in an appeal and some minion sent me a a response stating my claim was rejected ‘because no one else had complained’ that their intercom was damaged (?!). Was I supposed to take a poll? What a ridiculous statement. Obviously their asse...
Customer Service is Non-existant
My friend is very unwell and I have recently discovered that he hasn't been paying his bills. I've been trying to help him by contacting utilities about his outstanding accounts. Everyone else has been helpful and sympathetic EXCEPT Synergy. I wanted to email them a letter, signed by my friend, authorizing me to obtain access to his account, so I could review charges and pay the bill. All other utilities have an email address and will accept these authorizations. Synergy will only let you email to a generic address OUTSIDE of business hours i....e 7 pm - 7 am. They want to force customers to call them. They INSIST on SPEAKING to the account holder to give authorization for them to disclose any information to anyone else - even if the account holder is in hospital and has mental and physical illnesses. My friend does not need the stress of having to ring Synergy to discuss something he doesn't understand. He's signed a letter, surely that's sufficient? I could get someone to ring and pretend to be him and Synergy would be satisfied - is that ok? He hasn't paid his bills because he's sick and confused and he doesn't understand them - he gets upset when people try to explain things to him that he can't understand. So he's just ignored the outstanding accounts and hoped they would go away. What sort of an organization goes out of their way to make it difficult for their customers to contact them to resolve issues? You go through endless options on the phone and hear countless recorded messages and after 15 minutes of this, when you finally get to speak to someone, you're told they can't help you because it's against privacy laws and the account holder has to phone them personally. Do they really expect a sick person to sit on the phone listening to endless recorded messages and pressing countless buttons only to get another recorded message? Whoever wrote this policy hasn't got a clue about real people with actual problems. If other utilities can show compassion to the sick, what is Synergy's problem? We need to deregulate electricity immediately. If Synergy had competition, they wouldn't be treating their customers like this. Then again, they wouldn't be able to, because they wouldn't have any customers. They are a disgrace and they don't deserve the one star I was forced to award them.
- Energy Plans
- Verified customer
Doesnt even cover service charges when you are not using the energy, no option for this
I have a 3kw system on a house i was renting out, its been empty for over half a year while we repaired the house to sell and covid hit. during this time as attached we have generated large amounts into the grid for a residential dwelling and still didnt cover the service charges.
Synergy should have a package of high usage rates and low servicee fees for these types of situations. It also seems you cant just drop the utility from them.
Its cost me $96, not a lot but considering i have to by the system first. and for the energy not being used.
Synergy stole 500 dollars from me. I got my refund.
Synergy stole my money promised refund via bpay they won't do it synergy are thieves. That was my first review. It was 1 star. Synergy has proven themselves to be great customer service and I now have been refunded and they have been very helpful to me in understanding stuff. Thankyou synergy. I think I was talking to someone who wasn't nice maybe.
Worst company ever!
Rip offs! There's only me and my daughter, our house has panels and still getting charged ridiculous prices. They credit then uncredit you and try to blame it on their system. Even with proof, they're rude and don't care about their customers.
Rude customer service
You need to retrained your customer service agents. If only electricity is deregulated here in WA, we would have changed to another retailer because of that reason. Please Synergy act out!
Synergy Charges Are Outrageous
The cost of power charged by Synergy to the WA Public is outrageous. They say during the corona virus that they are here to help people financially but there is no assistance to families. In our country like Australia with great resources, it is disgusting what the public is being charged for power. Synergy claims to be helping the community but I believe it is wasting our money. Synergy has 9 executives. Jason Waters gets paid over $ 600,000 pa which is disgusting. We urgently need some competition in WA.
No competition = 0 care factor
Regular power outages, unhelpful call centers and expensive. If there was another provider in the area we would switch.
If there was a 0 star rating I would of selected it as 1 star is one too many!
Worst customer services I’ve ever received
Customer service people are rude and so is the manager never have been treated with respect every time I’ve called them. Worst customer service I have ever dealt with and would change providers if I could would give 0 stars if I could
- Solar and Battery
- Verified customer
Synergy Solar WA are far less than honest (Solargain do the install)
We had been looking to install a solar system to our rooftop here in Mindarie WA. After checking reviews, we decided on going with Synergy Solar as we believed that they would give us a level of service which you would expect from a government owned entity. Their quote for an install of a 6.6KWH solar PV system comprising of:
1: 20 x P370 Optimiser
2: 20 x Q-CELL Maxx 330W
3: 1 x SolarEdge 5.0-1 with backup
4: 1 x SolarEdge Meter
all inclusive of installation at a price of $9,736 after rebates (Full cost $13,311.17)
Their price was the highest ...
Phone as never had power in Au before team was super patient explained the system then got it set up ready to use that day with my solar added and explained how that also worked.
One word - Terrible..
They do not care because there is no competitor in WA
Three different calls, three conflicting pieces of advice
Faceless customer service and no-reply hell
Please deregulate in WA, these guys need a wake up
Moving house was easy
Fab and quick service when moving house - easy to do and saves me such a chore as there are so many people to contact. They also provided clear and simple instructions about the online portal so all in all quick and simple.
Synergy works like government organisation and is very inefficient
It's a pity that unlike gas, we have only one company providing electricity in Perth. Synergy is very inefficient and wasted a lot of my time (several times in the past few years) and this company reminds me of how government organisations work. They think they're assigned by God and customers are their slaves. I'm very unhappy with the current case I have with them and there is nothing I can do except lodging a court case if they don't fix my bill issue in the next couple of weeks. I have proof that the power meter was installed way after they...started to charge me for power supply and they say this is based on western power information, but when I call them they say no (i.e. Synergy is wrong). I wish we get other retail companies join and break this monster company (like what happened to Alinta)
When There's No Competition
Synergy will only allow one name on an account and charged us $30 to change our account from my name into my husband's - same address, same everything, just a different name of the envelope -- not that it was ever mentioned at the time. It was just so he could field off all their continuous calls. If there was another provider available in WA I'd join in a heartbeat.
In WA we urgently need more competition in the energy sector having the most inefficient power companies in the world.
We get charged 90 dollars as a basic service fee and between 24 and 46 cents per kw, if we put our own generated energy into the grid we get payed 10 cents. This is outrageous.
Firstly I can see all the negative comments but for me I couldn’t be happier.
I owed $980 on 3 power bills as my work became extremely quiet and my income became less and when I did get paid I was trying to survive with a family so priority was general living costs, food, car costs, etc so unfortunately I had no choice but to let the power bills accumulate. I let it go for months because I just didn’t know how I could pay for it and couldn’t lock in to a payment plan as my income was all over the place.
I thought for sure my power would be c...ut but I finally started to get back on track financially so I called them up, apologised and I said all I could afford for now was $60 a fortnight. A couple of minutes later she said yes we can do that and it was locked in. That was a few months ago and I make sure they are paid on time as they were so friendly and helpful and understanding! If they turned around and said we need more or the whole thing needs to be paid I don’t know what I would’ve done. There are families struggling through no fault of their own so I just want to say thank you to Synergy. You don’t know the stress that has been removed knowing my power won’t be cut, especially when you have kids. If you work with people, I’m sure the vast majority will do the right thing and just need more time sometimes.
Synergy not helpful. Actually they have made my debt increase along with undue stress. Asked for help 6 months ago... told i would be elidgleble for a grant, now im not apparently and have a bill i cant pay
Not reading electricity meter.
Twice have had an estimated reading as they dont come in the gate. Our dog is at the back of the house. the meter is at the front of the house. Looks like they are too lazy to read the meter in Rockingham. Never had this problem before the recent two bills. We need another electricity company in WA we are all being ripped off.
September 13th 2019 Update: Power meter not read.
The third time my power meter is not read because the person will not come in the gate. The dogs are locked behind the back door. This is creating higher power bills for us because the person is not doing their job properly. Please hire someone that will do their job properly in Rockingham. This problem never happened before.
If I could give zero stars I would. This is the worst company to deal with. Equal with western power for incompetence and lack of common sense. Charged us for 6 months of power after it had been disconnected for renovations. Only reversed after the ombudsman intervened. Won’t let us reopen another account to get the meter box replaced until arbitrary paperwork is done. On the phone on hold endlessly with people who have no idea what they’re talking about.
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