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Synergy
1.4 from 83 reviews · View Statistics
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Reviews

  • Value for Money
    1.5 (2)
  • Transparency
    1.7 (32)
  • Customer Service
    1.6 (37)
  • Rates and Fees
    1.5 (33)
  • Product Quality
    1.5 (2)
  • Return Claim MadeYes (0) · No (1)
  • Warranty Claim MadeYes (0) · No (1)
  • Purchase Price$13,000.00
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Reviewer Photos & Videos

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Kylie P.
Kylie P.Perth, WA

One star is definitely too much u

published

I have lived at this address for 8 months they still have not changed the account into my name, say they cannot find the address even after I sent them the metre number. Worst customer service ever. Try to call them and get stuck waiting, you can't can't work your own company properly. 30 plus emails sent with documents, maps as to where house is, Id etc absolutely disgraceful.

Transparency
1/5
Customer Service
1/5
Roger
RogerPerth, WA

attempted account name change, zero stars

published

How hopeless, if I could give zero I would. My father in law passed away so tried to just change the account name from my Father in law to my Mother in law as she continues to live in the same house. Rang synergy, big hoo haa, can't change a name, have to close account, open new, different contract, change of solar buyback (reduced of course) and pay a new account fee. The sort of service bought out of monopoly.

Transparency
3/5
Customer Service
1/5

Zero stars!! No, NEGATIVE STARS!

published

I’ve never felt this strongly about an electricity provider but I’ve learnt to hate Synergy. Made me pay lost consumption for period before I moved in, rude “service” on the phone, tripled bills out of nowhere, I’ve lived at this address for a year and my bills have been very consistent.. blatant thievery!

Transparency
1/5
Customer Service
1/5
hotkiwi
hotkiwiPerth, WA
  • 56 reviews
  • 35 likes

Synergy deliberately holds up the installation of my Tesla solar battery

published
Value for Money
2/5
Transparency
1/5
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hotkiwi
hotkiwiPerth, WA
  • 56 reviews
  • 35 likes

Can not photograph my meter, now need to pay for a meter reader to come

published

In the past, a meter reader came every month to read the meter and the invoices were based on that. I now have to look at the meter every month and report the numbers online. I do not get a rebate for doing Synergy's work. They were able to sack the meter reader.
Now it got worse as the meter is in such a bad place that I can not photograph the meter number and the reading at the same time. There is always the possibility to have a meter reader come and I had to arrange that. Turns out, I now have to PAY for the meter reader to come and do the job they did in the every month.
What a rip off. I guess that is what happens if WA allows only ONE electric utility in the state.
It is called monopoly and abuse of power (no pun intended).

Transparency
1/5
Customer Service
1/5
David W.
David W.Perth, WA

Worst customer service I have ever had

published
Transparency
1/5
Customer Service
1/5
Jennifer F.
Jennifer F.Perth, WA

3c Feed in Tariff For Solar!?!

published

By far the worst in Australia and completely ripping off people with rooftop solar. It's outrageous when comparing to any other power company in the country. The WA grid should have been privitised and competition introduced decades ago.

Value for Money
1/5
Transparency
1/5

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kate s.
kate s.Western Australia
  • 9 reviews
  • 9 likes

Unable to provide account for payment

published

I received my last account in October 2020. and paid it. I have been calling repeatedly trying to receive new accounts for usage and they are unable to send out. Reason, apparently they have a new meter reading system which they are having problems with and they are many households throughout Perth unable to be billed. This is unacceptable. I called again today and there is no update and they have no idea when I will receive a bill. Imagine when they finally get it right and the huge bills many will receive.

Transparency
1/5
Customer Service
3/5
Althom
AlthomPerth, WA
  • 90 reviews
  • 159 likes

One star is far too much

published

They have an incorrect physical address listed on my account.
Correct meter number, phone number, e-mail and postal address but an incorrect physical address. They want me to e-mail them a copy of my Rates Notice. OK but you have, for reasons unknown and accoirding to the people on online chat, to wait until after 19h00 hours to do this.
Go online after 19h00 to do this and guess what - No E-mail option available.

Transparency
1/5
Customer Service
1/5
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Jam N.
Jam N.
  • 8 reviews
  • 4 likes

You know what we need competition.

published

This type of blatant white collar thievery is unacceptable in a first world country. Terrible service. Terrible
Bring on the competition like the gas companies. Alinta was exactly the same until others came by. And now they are calling me for my business. Well I say enough is enough

Transparency
1/5
Customer Service
1/5
Stuart
StuartPerth, WA

Liars and thieves , their meter readings are wrong and they are aware.

published

Meter reading was wrong, way too high, Our bill increased over December till February, and we actually used less as we have our previous bills were a third less and we have unplugged two servers and an s9 antminer.

Transparency
1/5
Customer Service
1/5
Unhappy
UnhappyPerth, WA
  • 5 reviews
  • 3 likes

Seriously useless.

published

Rang at the weekend and spoke to a heavy smoker with grandchildren crying in the background. Gave details of second address and new account. They left a message today to call back. Called and repeated absolutely everything again. After some time I was advised to go outside now and check out the meter number or the NMI number. I explained I was at work??? Seriously they'd have difficulty organising a P up in a brewery. Shame there's only one provider for WA

Transparency
3/5
Customer Service
1/5
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Mary
MaryPerth
  • 4 reviews
  • 1 like

Absolutely appalling

published
Transparency
1/5
Customer Service
1/5
Eliza
ElizaPerth, WA
  • 8 reviews
  • 3 likes

Customer Service is Non-existant

published
Transparency
1/5
Customer Service
1/5
Benjamin L.
Benjamin L.Perth, WA
  • 5 reviews
  • 1 like

Doesnt even cover service charges when you are not using the energy, no option for this

published

I have a 3kw system on a house i was renting out, its been empty for over half a year while we repaired the house to sell and covid hit. during this time as attached we have generated large amounts into the grid for a residential dwelling and still didnt cover the service charges.
Synergy should have a package of high usage rates and low servicee fees for these types of situations. It also seems you cant just drop the utility from them.
Its cost me $96, not a lot but considering i have to by the system first. and for the energy not being used.

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Transparency
1/5
Customer Service
4/5

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Synergy

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CategoryEnergy ProvidersEnergy Providers and Solar Retailers
Services ProvidedElectricity and Solar Feed-In TariffsElectricity and Solar Feed-In Tariffs
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