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One star is definitely too much u
I have lived at this address for 8 months they still have not changed the account into my name, say they cannot find the address even after I sent them the metre number. Worst customer service ever. Try to call them and get stuck waiting, you can't can't work your own company properly. 30 plus emails sent with documents, maps as to where house is, Id etc absolutely disgraceful.
attempted account name change, zero stars
How hopeless, if I could give zero I would. My father in law passed away so tried to just change the account name from my Father in law to my Mother in law as she continues to live in the same house. Rang synergy, big hoo haa, can't change a name, have to close account, open new, different contract, change of solar buyback (reduced of course) and pay a new account fee. The sort of service bought out of monopoly.
Zero stars!! No, NEGATIVE STARS!
I’ve never felt this strongly about an electricity provider but I’ve learnt to hate Synergy. Made me pay lost consumption for period before I moved in, rude “service” on the phone, tripled bills out of nowhere, I’ve lived at this address for a year and my bills have been very consistent.. blatant thievery!
- Solar and Battery
Synergy deliberately holds up the installation of my Tesla solar battery
I have written a poor review about Synergy service regarding meter readings and charging a fee for that. I do not directly want to accuse them of punishing me for that, but I ordered a Tesla Battery by NaturalSolar and all was arranged for installation on Friday 25 June. I took a day off work to be there.
24 June, NaturalSolar calls me that Synergy still has not approved my application for the battery installation 'Distributed Energy System Application -PTC (Permission to Connect). they had received that application on 13 May 2021, but on 25 Ju...
Can not photograph my meter, now need to pay for a meter reader to come
In the past, a meter reader came every month to read the meter and the invoices were based on that. I now have to look at the meter every month and report the numbers online. I do not get a rebate for doing Synergy's work. They were able to sack the meter reader.
Now it got worse as the meter is in such a bad place that I can not photograph the meter number and the reading at the same time. There is always the possibility to have a meter reader come and I had to arrange that. Turns out, I now have to PAY for the meter reader to come and do the job they did in the every month.
What a rip off. I guess that is what happens if WA allows only ONE electric utility in the state.
It is called monopoly and abuse of power (no pun intended).
Worst customer service I have ever had
Had Solar installed a month ago (not by Synergy) and I am still waiting for it to show up on my Synergy account.
Called them 6 times and had the following excuses:
- "Your meter needs reprogramming" - It didn't it and they charged me $90 for programming, which never happened so I got a refund
- "Your solar people didn't send us the paperwork" - Spoke to solar company and they sent it 2 months before the install and I got copies from them.
- "Oh yeah found the paperwork... err not sure what's wrong will raise a task and this will take 5 working ...
3c Feed in Tariff For Solar!?!
By far the worst in Australia and completely ripping off people with rooftop solar. It's outrageous when comparing to any other power company in the country. The WA grid should have been privitised and competition introduced decades ago.
Unable to provide account for payment
I received my last account in October 2020. and paid it. I have been calling repeatedly trying to receive new accounts for usage and they are unable to send out. Reason, apparently they have a new meter reading system which they are having problems with and they are many households throughout Perth unable to be billed. This is unacceptable. I called again today and there is no update and they have no idea when I will receive a bill. Imagine when they finally get it right and the huge bills many will receive.
One star is far too much
They have an incorrect physical address listed on my account.
Correct meter number, phone number, e-mail and postal address but an incorrect physical address. They want me to e-mail them a copy of my Rates Notice. OK but you have, for reasons unknown and accoirding to the people on online chat, to wait until after 19h00 hours to do this.
Go online after 19h00 to do this and guess what - No E-mail option available.
You know what we need competition.
This type of blatant white collar thievery is unacceptable in a first world country. Terrible service. Terrible
Bring on the competition like the gas companies. Alinta was exactly the same until others came by. And now they are calling me for my business. Well I say enough is enough
Liars and thieves , their meter readings are wrong and they are aware.
Meter reading was wrong, way too high, Our bill increased over December till February, and we actually used less as we have our previous bills were a third less and we have unplugged two servers and an s9 antminer.
Rang at the weekend and spoke to a heavy smoker with grandchildren crying in the background. Gave details of second address and new account. They left a message today to call back. Called and repeated absolutely everything again. After some time I was advised to go outside now and check out the meter number or the NMI number. I explained I was at work??? Seriously they'd have difficulty organising a P up in a brewery. Shame there's only one provider for WA
This company needs competition.
I had a power outage in my area.
When the power was reconnected, it immediately blew my my entrance intercom. It cost me $240 (and 5 weeks of waiting) to have it repaired.
I claimed the repair cost from Synergy who sent me a standard letter saying my claim was rejected!!!
I sent in an appeal and some minion sent me a a response stating my claim was rejected ‘because no one else had complained’ that their intercom was damaged (?!). Was I supposed to take a poll? What a ridiculous statement. Obviously their asse...
Customer Service is Non-existant
My friend is very unwell and I have recently discovered that he hasn't been paying his bills. I've been trying to help him by contacting utilities about his outstanding accounts. Everyone else has been helpful and sympathetic EXCEPT Synergy. I wanted to email them a letter, signed by my friend, authorizing me to obtain access to his account, so I could review charges and pay the bill. All other utilities have an email address and will accept these authorizations. Synergy will only let you email to a generic address OUTSIDE of business hours i....e 7 pm - 7 am. They want to force customers to call them. They INSIST on SPEAKING to the account holder to give authorization for them to disclose any information to anyone else - even if the account holder is in hospital and has mental and physical illnesses. My friend does not need the stress of having to ring Synergy to discuss something he doesn't understand. He's signed a letter, surely that's sufficient? I could get someone to ring and pretend to be him and Synergy would be satisfied - is that ok? He hasn't paid his bills because he's sick and confused and he doesn't understand them - he gets upset when people try to explain things to him that he can't understand. So he's just ignored the outstanding accounts and hoped they would go away. What sort of an organization goes out of their way to make it difficult for their customers to contact them to resolve issues? You go through endless options on the phone and hear countless recorded messages and after 15 minutes of this, when you finally get to speak to someone, you're told they can't help you because it's against privacy laws and the account holder has to phone them personally. Do they really expect a sick person to sit on the phone listening to endless recorded messages and pressing countless buttons only to get another recorded message? Whoever wrote this policy hasn't got a clue about real people with actual problems. If other utilities can show compassion to the sick, what is Synergy's problem? We need to deregulate electricity immediately. If Synergy had competition, they wouldn't be treating their customers like this. Then again, they wouldn't be able to, because they wouldn't have any customers. They are a disgrace and they don't deserve the one star I was forced to award them.
- Energy Plans
Doesnt even cover service charges when you are not using the energy, no option for this
I have a 3kw system on a house i was renting out, its been empty for over half a year while we repaired the house to sell and covid hit. during this time as attached we have generated large amounts into the grid for a residential dwelling and still didnt cover the service charges.
Synergy should have a package of high usage rates and low servicee fees for these types of situations. It also seems you cant just drop the utility from them.
Its cost me $96, not a lot but considering i have to by the system first. and for the energy not being used.
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