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T&R Sports
3.3 from 305 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (182)
  • Return Claim MadeYes (24) · No (173)
  • Shipping
    3.1 (99)
  • Customer Service
    3.9 (8)
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Justin Lindner

Justin LindnerCentral Highlands and Goldfields, VIC

Fantastic Treadmill

published
Product Quality

The reviewer stated that an incentive was offered for this review

edwina street

edwina streetSydney, NSW

Exactly what I wanted

published

Product was excellent quality. Arrived well wrapped so no damage. Delivery time a week which over the Nee Year period was excellent.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Matt G.

Matt G.Central Highlands and Goldfields, VIC

Great for price!

published

Considering the cheap price of the product I was surprised how good the quality was. Assembly didn't take long and the instructions were clear. They also delivered within a few days and delivery was free! T&R were initially hard to contact by phone (potentially covid related), but email response was very fast.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Riles

RilesGreater Melbourne (Outer), VIC

Great item, fast postage, easy transaction.

published

Purchased an outdoor table tennis table and accessories which was delivered quickly and is a great product. Son is very happy with it.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Steven N.

Steven N.Greater Melbourne (Outer), VIC

Product was quality and perfect during isolation

published

The weights were solid and worked well with the bench that I had also purchased which was also stable and able to support all the weight while working out. All in all great product

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Poor quality and service

published

Purchased a bunk bed from here a couple of months ago. The product is incredibly poor quality, was missing a brace piece for the back of the shelf, came with no assembly instructions, their are large runs in the paintwork, one of the side protectors has been glued in crooked and the list goes on. The communication was terrible, I never received any confirmation of when my item would arrive and there is no phone number listed anywhere to call them and they don't respond to emails.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Bill

BillMelbourne

  • 24 reviews
  • 16 likes

Questionable practices.

published

These guys import from China and the quality depends on their suppliers. Their online system is easy to use but getting help afterwards is difficult. I purchased 2 high end table tennis bats and the rubber started peeling off after a week. I know this can happen with old stock and Chinese glue so but was shocked when they asked if I (I!) could repair it? I.e. repair a product that is not of merchantable quality. I sent them a copy of the Australian Consumer Laws in case they do not understand their obligations. I hope they can sort this out!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
T&R Sports
Alex WT&R Sports

Broken pool table top

published
  • +1
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
Nishantha F.

Nishantha F.Greater Melbourne (Outer), VIC

Great product and exceptional customer service

published

Table was delivered on time As promised and assembled by the professional staff of T&R.Love the product as it looks amazing

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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7ft MDF Pool Table

published

Good size table for domestic use. Struggled initially with installation as instructions in the booklet are not clear and the parts are not numbered or labelled as well. All in all a good buy.

Incentivised ReviewNo
Return Claim MadeNo

Terrible product, half missing.

published

I bought a 7 foot mdf pool table, and when I received it, all the boxes were present but I found a number of the main pieces were missing, as well as annoyingly enough the instructions for assembly. I spent 2 hours trying to find them and figure out how to assemble before I realised it was missing at least 3 pieces. The instructions are also very poor and hard to understand properly and any communication with t and r before I received it was all broken English so hard to understand and totally unhelpful. I bought it as a joint xmas present for me and my wife to enjoy but its shown me not to buy nasty Chinese crap like this again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
T&R Sports
Alex WT&R Sports
Denise

Denise

  • 2 reviews

Didn't deliver

published

Ebike purchased 25th Nov got shipping notice next day which was a false consignment number. Courier does not have the order .Dodgy company. Do not use this company. They just spin you crap.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
4 comments
T&R Sports
Alex WT&R Sports
Denise
Denise
T&R Sports
Alex WT&R Sports
Jesse

JesseSouth East Queensland, QLD

Amazing! Love it

published

Great product. The 7ft blue felt pool table looks great. Arrived quickly and was reasonably easy to put together and is very sturdy. Would definitely recommend

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Mark

Mark

  • 2 reviews

6ft Pool Table - Customer Service TERRIBLE!

published

Got sent to the wrong collection factory where the staff were rude and unhelpful! Trying to communicate with them was very difficult as their phone was not answered and when it was cut out. There was no effort or interest in providing any information or help to try and rectify the situation. The product is OK. Was told that it came with accessories but it did not.

Would not recommend buying from this company!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
T&R Sports
Alex WT&R Sports
Maccy

MaccySydney, NSW

  • 3 reviews
  • 5 likes

8ft slate pool table

published

Admittedly the customer service was very poor, which was making me feel a little anxious (esp after reading some negative reviews) but we visited their warehouse in Sydney and spoke with Alex, who was very helpful and apologetic about our experience. He quickly resolved our issues and got us back on track. Our pool table has now been delivered and installed, before Christmas, as promised - and it looks amazing. Their installer Marcus did a great job. A big thank you to the team at T&R Sports.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Shafi

ShafiSydney, NSW

Very good Walking Machine with affordable price

published

The machine looks simple but works great. Displays speed, duration, calories and distance.You can either run or walk on this.

Product Quality
Incentivised ReviewNo
magshotbabe

magshotbabeGreater Melbourne (Metropolitan), VIC

My son loves it while playing Xbox

published

Vey comfortable to sit on while playing online with your friends. The reclining mechanism along with the pull out cushion to recline your legs is awesome to just lie back & relax. My son even cuddles up with a blanket & plays Xbox.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Great product at a good price

published

Was delivered quickly in time for weekend. Great stable looking table. Came with all accessories, we could play straight away

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Don't buy from this store! Customer service is horrendous

published

I purchased an item from this seller and given their shipping times (which I was only advised after purchase) it wouldn't arrive in time for my son's birthday.

I quickly requested a cancellation and refund. I contacted them via email and Facebook Messenger as they don't even have a phone number to call them on to resolve the issue.

Both times my request was completely ignored and I was simply advised what shipping times were. They just blatantly ignored my request. After seeing other people's complaints on here about poor shipping times and bad customer service who knows what will happen now.

Their customer service obviously doesn't care about the customer at all. Worst experience.

Incentivised ReviewNo
2 comments
T&R Sports
Alex WT&R Sports
Ryan M.
Ryan M.
Inder

InderGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Kids Love Air Hockey table

published

Very good customer service and Kids Love Air Hockey table. Great value, quality product & I highly recommend you to check this store out.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Debbie Eftichiou

Debbie Eftichiouasked

T&R Sports

I would like an update on where my product is and when it will be delivered?
Order number is 27306 submitted on 1/1/21
Deb.

No answers
Rachel

Rachelasked

T&R Sports

Can someone please answer my email? Order number 26610. Thank you

1 answer
T&R Sports
Alex WT&R Sports

Hi Rachel,

I believe our staff have been in touch with you.

Regards,
T&R Sports Team

Nick G.

Nick G.asked

T&R Sports

Hi,
I ordered an RBT206 FID bench a while ago, but have only gotten to setting it up now.

The instructions are in Chinese. Are you able to provide me with an English version?

Thank you

2 answers
T&R Sports
Alex WT&R Sports

Hi Nick,

Just a quick note to let you know your question has been received. Will investigate and come back to you soon.

Regards,
T&R Sports Team

T&R Sports
Alex WT&R Sports

Hi Nick,

Would you please advise your email address. Or even just advise your order number and we may have your email address on file.

We will then email the English version to you.

Regards,
T&R Sports Team

Get an answer from our members and T&R Sports representatives

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