T&R Sports

In May 2024, I ordered a fireplace from this place. Guess what showed up? Nothing. Nada. Not even a spark. I called, I emailed, I begged, I prayed to the gods of customer service. Still... silence. They ghosted me harder than I ghosted my worst ex. No fireplace. No money back. Just me sitting in the cold, staring at my screen like a Victorian… Read more

orphan waiting for Santa.

This company is basically the Bermuda Triangle of shopping: money goes in, nothing comes out.

Total scam. 0/10. Would rather set my cash on fire: it’d at least keep me warm.

Please do not buy anything from them online. They are big fraud. They took all your money and never ever deliver your products. Please Please do not order anything from them

Amazing prices, just had to wait for delivery – We bought a bunk bed for our girls with ladders, stairs etc for at least $1k cheaper than anywhere else. It took about 8 weeks for delivery but everything arrived and was in good condition. Saved ourselves heaps of $$$. Would use them again.

Terrific product – On Tuesday 12th March 2024 I bought a MACE 6FT Foldable Billiard Table Pool Table for $522.99. I received it on Friday 22nd March 2024. Assemble time took about 2 1/2 hours. Only thing is that the screw holes didn’t really line up so had to make my own adjustments. I definitely buy from them in the future since I received excellent customer… Read more ·  3

service because on Thursday 28th March 2024 they sent me a link on where to download the instructions since the one included with the product wasn't the right one.

Poor customer service. Limited communication and 4 months way – We ordered a table tennis table in September 2023. I did get one update in early December that said someone would call with a delivery date. I missed that call and since then despite emailing them more times than I can count, calling and leaving messages, sending messages via facebook messenger I can't get a response. Visited the shop in Sydney… Read more

in January and finally things started to happen.

Table was finally installed on 5th Feb.

Product quality is great.

Very bad company – T & R order number 197590, Fitness Bench weight Press and Billiard cue were ordered on 2/06/2024. Items hasn't received until now. Many follow-ups but no action done.

Criminals – Purchased a Pilates machine in May 2025. Never arrived and after weeks and months of calls, promises and no shows. Nothing. The amount of time I’d taken off work to wait for the delivery and the time spent waiting for someone to answer my calls was endless. This is so gusting how a company can take you money and deliver nothing but false… Read more

promises. It’s steeling and fraud. Do not purchase from this company!!!! I have reported to the ombudsman and even if I don’t get my money back, I hope this message helps another who may purchase a product and think twice.

FRAUDULENT COMPANY – Took my scooter in for repairs after I only owned it for a week and a crack appeared and never heard from the company and now they have gone into liquidation

Cheaters and scammers - what goes around comes around – paid $979 for an putdoor dining table and bench . No contact re delivery date despite emails and several unanswered calls . Drove to Smithfield in NSW to find out what was happening and told by polite young man at desk that delivery would happen on my chosen date .Never heard another thing and have just discovered they are in liquidation and many… Read more

other customers have been affected as well. This is shocking and they need to be held accountable . I am a pensioner who saved up or this setting . Feel violated and abused. Very upset.

Paid for goods but no goods received – Do not purchase from them - they are in liquidation! They sell products they don't stock so when you realise you are not getting your product they offer a refund but don't actually follow through with it! Still waiting for an "approval of the refund from the manager" for months after multiple attempts to contact with no result. And now a liquidation letter!

Taking kids money absolute discust – My 14 ur old saved for years of bday money and bought two different electric scooters and paid upfront. We went to smithfield store to see if ready and found out its gone into liquidation. Nice way to take money from a child. I guess they knew it was going down and they kept accepting money..I hope he could at least get one of his scooters that is actually in the store. Can some contact us if we could pick up his scooter.

STAY AWAY. ONLINE SCAMMERS – STAY AWAY worst experience online service. I bought Kids bike on 11 June 2024 it's 03 November 2024. suppose to be deliver. nothing so far they asking me to pick up now. asking them for refund no response. phone call many times never pick up phone. leaving voice massages never getting call back. Email them 3 times no reply. Can not open delivery website for update. all messed up.

Rubbish quality, terrible customer service – We bought a foldable pool table from this company just over 12 months ago. We are lucky and received it. However, it was damaged (not enough that it can't be used) and the quality was rubbish. After giving a very negative review online, they contacted me by phone. They said they'd give a $50 refund if I removed the negative review. I did remove it… Read more

and received my refund but it doesn't fix the overall problem. The playing part of the table is bowed in some places, so the balls don't roll in the direction youre expecting them to roll. The felt is not fixed properly. The lines were not marked on the table - my partner drew them on in roughly the right place. The pockets were not attached and had no instructions on how to attach them - my partner worked out a way to attach them. I vowed never to order anything from them again - and now I hear they've gone into liquidation. Absolutely no surprise there. I thought they were dodgy in the first place but still - stupidly - went ahead with the order. I don't have the invoice anymore so cannot provide the details.

Zero stars would be accurate, Scam! – This company is a scam, beware. Received tracking information from Hero Express (another scam) Then after 2 weeks contacted to find out where my item was, told it was still on the boat. Called 6 or 7 times and asked for refund and was given run around. PayPal claim put in and received full refund, even after company put in fake "receivership". Avoid at all costs, I just wish I checked on here first before buying from them.

T & R SPORTS WOULDN'T REFUND E-SCOOTER – Bought an e--scooter there unbeknownst to me that was illegal to use anywhere in public. Used it once (rode it around the block) then was informed of the laws regarding so contacted T&R sports who argued the point. After a lengthy and frustrating call to T&R saying it's incorrect information, the staff member came back to me saying there is a… Read more

cautionary warning regarding this- there wasn't as I had already trawled the web page and was furious they tried to gaslight me with these lies. I pushed for a refund and they refused, although eventually offered me 40% of the cost back. This was against retail laws and they would not negotiate further hence the e-scooter was never returned.

Not surprised this company has so many complaints and has now folded. To blame ACA for their demise is a joke, the bad management and shonky sales tactics is to blame and karma has come back to bite them!

Disgusted – I am disgusted how they've treated me I took a scooter back after 6 months of having it for repairs and it's been 12 months now I haven't heard from I've been trying to get in contact with them with no success

Untrustworthy, No customer service, missing parts - don;t use – I bought a pool table from this company having visited their NSW Smithfield office to view the product first. It was delivered without communication to organise an appropriate time. It is missing almost half of the parts. The customer service phone line won't help, they are not responding to the requested email correspondence. It's not a scam as i have half a pool table but something is very wrong somewhere with this company. Steve L Show details

Help pls – I have been trying to contact you regarding collecting my 2 electronic scooters that were being fixed at TR Sports Sydeny. I have had no reply and have since learnt they have gone into liquidation. These are my scooters that cannot be sold as the companies dept. I paid for these, and they were only back at the Sydney store to be serviced for new… Read more

tyres. Can i come and collect them?

Anyone know if the store is open if i drove the 2 hours there? Thank you.

Fraud company – I am also a victim of this despicable excuse for a business. Ordered air hockey table for my sons birthday and 3 months later still no product, called several times to be told we would get a call back that never came. Owners of this company living in a $10mill house in Sydney, were on a current affairs in September. I do not understand how a… Read more

company can go into liquidation and not be forced to sell their multimillion dollar house to refund all the customers that were left with no product and no refund. At the time I placed my order they also asked me to write a google review and they would discount my order. A-holes!! I suggest everyone make complaints to the ACCC. Let’s work together to bring this fraud family to justice.

Thieves and scam company – Scam and fraud. Do not buy anything from these thieves. They take your money and don’t deliver anything. Need to be reported to ACCC

STAY AWAY from this store – We placed an online order for a table tennis table from your store. My husband purchased the table online because it was competitively priced and local, making it convenient for us. However, we have not received any notification regarding the delivery. Concerned about the delay, my husband visited your store, only to find it closed, with no… Read more

response to our calls. Given this situation, we have raised a dispute with our bank to recover the funds paid for the table.

Bad shopping experience – I paid for a steel frame pilates machine $455.80 8th August 2024. Still waiting for it! I have rung numerous times and got on waiting line and then hung up on continually. When i did get through i asked should we get disconnected please call me back. Never got a call. I called back and got the same agent and as soon as i started talking she hung… Read more

up on me. Please note i have not & never been rude! I have tried emailing you to both email address supplied to me and no response from the team. I would like a full refund please!

11+ months delivery time – I placed an order in December 2023. Despite several attempts to track the status of my order, I ultimately requested a refund due to the prolonged delay. Unfortunately, my request for a refund was denied multiple times. After 11 months of waiting, I received notification that my refund had been approved. It was communicated that the refund would… Read more

be processed within 6 to 10 working days. However, despite the passage of time since their last correspondence, I have yet to receive the refund. This situation is quite concerning, as it not only reflects a significant delay in stock availability but also raises questions regarding the fulfillment of refund requests.

Will you risk your money?

Never use this company - dishonest and misleading – They accepted an online order, paid order in full as per their request, and less than two weeks later went into liquidation. Misleading and deceptive conduct, do not use this company ever - absolute fraud.