Tastebuds.com.au

Very disappointed with my $155 tastebuds package to my son for xmas. Lucky if there was $30 worth of products. I also sent one to my brother interstate. I am embarrassed to ask him if he liked it. I will never use this company again and I will tell all my friends how dusgusting my sons package was.

Not happy at all, ordered from qld with a 2 day later delivery, but 4 days later still not delivered, so l cancelled after 2 days as was an anniversary gift, after many emails(no response) and a few phone calls, managed to get someone who said yes l could cancel order and assured it was now cancelled, only today to receive notice it's on the way… Read more

to the recipients!!!! Will never get order from these guys again and will not recommend, sorry to say. Have to give one star unfortunately. Thanks

I’d give 0 stars but even that is more than they deserve. Despite a bad experience with my first order from them I decided to give them another go to the tune of a $240 custom hamper as a gift for my parents. I really have only myself to blame. This time, instead of apathetic customer service representatives pushing the blame off to the courier… Read more

company, my repeated attempts to contact someone across different points of contact were completely ignored. My money was taken & I was issued a tracking number that wasn’t recognized by the courier. Despite the company’s own posted policy that if you order by a certain time it will go out the next business day - that’s complete lie. My order sat for a full day & a half before it was even handed to the courier.

There are plenty of other businesses that do the exact same business as them; same yourself the time, money & peace of mind & order elsewhere.

Excellent service and gift hampers – Our company ordered several corporate Christmas gift boxes to be delivered across Australia, and the feedback we received was outstanding. The gifts were very well received, and the entire process went smoothly, thanks to the excellent customer service. As I am based in New Zealand, I’m thrilled to have found a reliable provider like Tastebuds for… Read more ·  1

gift hampers to our Australian clients. I truly appreciate how seamless this large order was, and I will absolutely be using Tastebuds again in the future.Thank you, Tastebuds—job well done! I highly recommend your service to anyone looking for quality gifts and exceptional service.

Excellent product and service – Excellent products and timely delivered. I have used tastebuds several times and never had any problems with delivery or product. Keep up the good work.

Unique choices and efficient delivery – Have used tastebuds for presents a few times, very impressed with their unique options and variety. Both delivery and status updates have always been on time too. I would highly recommend!

Very unhappy with my hamper as there were five items missing. I have contacted customer services numerous times but not had a single reply . The hamper itself was ok at best with most products looking considerably smaller than the photos . I suggest you read all their reviews and then buy elsewhere.

We arrived at about 4:05PM. Seeing the soup was beef goulash, I asked if it was still available. I was told “the kitchen closed at 4.” So we asked for something small from the display. Some people arrived at about 4:30PM and about five minutes later their hot chips arrived. When I asked the person at the counter why she’d told me the kitchen… Read more

was closed she said, “You asked about the goulash”. When she’d said the kitchen was closed it sounded final and she didn’t give any other options. Otherwise we’d have happily ordered chips. She should have told us what they could do. The soup was probably still hot anyway. Just petty rule following. She should have told us what we could have, rather than saying the kitchen’s closed and providing no further information. Nor was there any apology. We’ve been regulars for 16 years and while the food is good, the service lets the place down.

Terrible unknowledgeable customer service. Ordered a hamper with a specific date to be delivered and they delivered birthday gift 1 day early and tried to blame the courier. I phone the courier who said no date instructions were stated on the order even though i phoned tastebuds the night before who said they did- Never using this incompetent business again I wish i had read the reviews prior to ordering

AWFUL CUSTOMER SERVICE AND BUSINESS POLICY – Awful customer service. Ordered for delivery as a gift to friend only to be told that it is my responsibility to ensure recipient is at home to receive delivery for their surprise gift! Redelivery organised with courier company was intercepted by Tastebuds staff - with demand to make extra payment. No method of payment given, no amount stated.… Read more

They canceled my order without refund. Also, delivery charges already paid at purchase. Still no resolution. Extremely rude and unprofessional.

Not great – Not Great.. A congratulations bloom was delivered to the post office rather than the business address given. Kinda ruins the surprise when the recipient has to collect their own gift. Secondly, the wrong message was attached to the chocolates. My staff member opened her card to find a message to another person and was unsure if the gift was… Read more

actually for her. The reason we write messages on cards is so the recipient can keep the card. When it contains personal information intended for someone else, its not great. Email was sent to Tastebuds and the usual excuses were received. 'We hope to offer better service in the future'. TIP- for Tastebuds, don't say you will improve, just improve. You ruined this experience for myself and the recipient, not to mention the poor lass who will receive my card in her chocolates. Not to mention, the poor person who sent the gift, who will never receive a thank you.

Disappointing experience – I recently had a very disappointing experience with Tastebuds. I ordered an NRL pack, but what was delivered was not what I ordered. Additionally, the product was not packaged properly, arriving damaged and incomplete. To make matters worse, the customer service was poor. Despite my clear concerns, I was only offered a $10 credit instead of a new… Read more

delivery of the correct order. This falls far short of acceptable, and I expected much better service. I will not be ordering from Tastebuds again.

WOW Amazing – I bought this gorgeous hamper as a gift and the response from my dear friend was "WOW, that's amazing thank you so much" I think that says it all. Thsnk you for helping me make my friends day extra special.

Very helpful and efficient – Extremely helpful staff who were understanding when I provided the wrong address when ordering. They corrected it swiftly with no issues and had it delivered to Tasmania the next day. Pretty impressive. Prices are also more reasonable than some other similar suppliers. Have used Tastebuds before and certainly will again!

Worth the Lux price tag, reliable and has the wow factor – Taste Buds is not a budget service, but for the visually appealing packaging, super easy ordering and reliable delivery worth every cent. I use Taste Buds every year to send gifts interstate, alway arriving on time and in perfect condition.

Not recommended poor service – Ordered a gift for my dads 80th. Was delivered a day early was missing a personalised item and the added bottle of wine was a white when I chose a red as he doesn't drink white wine. Did not receive a confirmation or invoice from them showing what I ordered either. In email communication they said I did not provide an email address which is highly… Read more

unlikely considering the $160+ I spent. 6 days after the fact they requested images to confirm what was received... I informed them that my 80 year old father who has MS and is in a wheelchair is not of the generation that takes pictures of everything and that this had been consumed over his birthday weekend celebrations except for the white wine that he gave to an elderly friend. They have basically written off my complaints due to not having pictures while not taking any responsibility and keeping my money. I have put in a complaint to the ACCC and would never use this company again and would recommend others steer clear of them...

Fantastic experience – Their website was easy to use.their prices were very competitive. With the option of delivery or pick up available making it even easier. I chose to pick up and wasn't disappointed. Very easy process with very nice and helpful team members. Would highly recommend Tastebuds.

Delivery not on the date requested – I made a Valentines purchase and selected a specific date for delivery - Valentines Day, they delivered it the day before and it was just left at the door of my partners work. No remorse. Totally ruined the whole surprise and reason behind a Valentines gift. Don’t have a specific delivery date option if you can’t carry it through. Very bad business.

Absolutely disgusted with tastebuds – Recipient didn’t receive bouquet tastebuds don’t want to own they have made a mistake no refund no offer of replacement nothing but a headache and a 120 lost

Awesome gift idea – Tastebuds offer a range of different options and the pack I chose for my husband I was really happy with. He loved it and I had the option of a card and a cute balloon which was all packed neatly in the delivery box. I suggest checking your junk for confirmation emails as I thought I didn’t receive one and was worried but it turned out I never checked my junk email. Thanks again I highly recommend:)