Techniice

I dropped by the Techniice store yesterday to pick up a cooler for the weekend, this is actually my fourth time buying their eskies. They’ve got a huge range, solid build quality, and most importantly, they really last, they have been going strong for nearly 20 years! This time I grabbed their compact 18L ice box, which looks super cute, turns… Read more

out it’s a Japanese pathology-style cooler, which was a nice surprise. The ice retention is brilliant, better than many premium brands I’ve tried.

People often talk about Yeti, but honestly, Techniice has been around before Yeti, and from my experience, they perform better and cost less. It’s a true Australian brand that deserves more support.

Their customer service is always lovely. Yes, sometimes there’s a bit of a wait, but I’ve always received my orders and never been disappointed. Definitely not a scam, just a hard-working team doing great things.

I'll keep supporting Techniice, they welcomed me warmly in-store and even gave me a little gift with my purchase. Thanks again, Techniice, you’ve got a fan for life! ❄️

This review is regarding the Techni ice frozen sheets NOT their insulated coolers which by all accounts are a good product. Billed (by themselves) as a replacement to ice it was with great anticipation that I received my 6 pack of ice sheets from techniice. Following the provided instructions I set to work activating 2 of the polymer sheets in… Read more

water before freezing for 24+ hours. At first I was quite happy with them, they kept my cooler bag and it's contents ice cold and everything seemed to be just as advertised. By the end of the day however my attitude had changed. As they slowly warm the sheets begin to leak a slimy residue that covers everything and leaves the bag and contents a mess. I thought perhaps I might have overfilled the first 2 sheets with water so I experimented with the remaining 4 sheets I had using less and less water to activate them, all with the same result. All 6 sheets have gone in the trash and I'm back to using the trusty old freezer blocks again. Cannot recommend.

Great service, even better product – We purchased a 55lt White Classic Hybrid Icebox with basket and divider/chopping board. The shipping was super fast to Tassie (dispatched same day!). I phoned before purchasing to get some advice on which icebox would be best for us. I spoke with Jelly who was helpful, friendly and knowledgable, and also told me once I purchased she would look… Read more

for my order in the system to ensure it was processed quickly. True to her word, she did so and the cooler was dispatched within about an hour.

Jelly suggested the classic hybrid as it can apparently last up to 6 days. By day four, yes, the ice had somewhat melted but we still had frozen ice chips and a fairly frozen 1.25lt water bottle. We were very impressed. The cooler was still suitably cold and our food didn’t spoil. We didn’t need to replace the ice either across our four day trip. We kept the icebox in the vestibule of our tent, so at times it was in direct sun.

The basket kept our food dry and I’m really pleased we bought it. The divider does separate the cooler into two sections, but water does sneak under as the ice melts, so it was good we had the basket to raise up items we didn’t want wet.

We were super pleased with the icebox’s performance and highly recommend Techniice!

Favorite "Esky" of mine – I purchased a 40 litre Techniice ice box about 20 years ago, I chose that size so it would fit into the boot my car of the time a Subaru Impreza. I bought a white one thinking that might be a bit more thermally efficient at reflecting heat from the outside. The ice box came with 4 reusable ice packs. I subsequently bought more Techniice packs.… Read more

It is of a very solid construction with the choice of elastic loops or over centre clips to secure the lid. The performance on many camping and shopping trips is nothing short of exceptional. It currently is nearly permanently on the back seat of my car. I put 2 or 3 Techniice packs into it before shopping and I place any frozen food I buy between the ice packs and they stay frozen for hours. With the combination of a very thermally efficient ice box design and absolutely brilliant ice packs I reckon they have a winning combination. If it was not as good as it is I would buy the newer more efficient model. I will be buying more Techniice packs in the future.

Fridge was okay before it broke then the nightmare started – Bought myself a fridge about 3 years ago for a trip around Oz. Went around Oz and could not fault the fridge. The fridge then for no reason, would cool one half only. Ended up being a cracked gas line that is not repairable, so I was promptly issued a replacement fridge. So far superb customer service and I thought some unfortunate luck with the… Read more

fridge.

The new fridge very quickly stopped pairing with the remote (not a huge deal but its supposed to work and i have 6 years warranty). Now the drama started.

The staff I had dealt with prior were no longer with Techniice. The new staff took 3 months before finally booking the fridge into a service center (non stop calling and emailing from me). Then once in the service center, I had the service center calling me about what is happening with the fridge and that they cant get a hold of techniice. So for the next 6 MONTHS!!!! YES 6 months!!!! I had to constantly chase up techniice about what is happening, where is the part and to please contact the service center to let them know. Constant excuses of the part is arriving, then delayed, we'll call or email you (never did) etc.

The fridge still hasn't been sorted and I've spent hours contact everyone involved. I'm now hundreds of dollars down as the fridge I was borrowing (because mine was stuck in a service center) broke.

I used to talk up their fridges and customer service........ not anymore it is so pathetic it's not even funny.

Well off to consumer protection now.

Stay away

Highly Recommended – I use three of their products and would highly recommend all three. The large icebox is excellent. I used this over Christmas to store seafood for 2 days in a hot garage and the ice inside had hardly melted. We als use this on our boat when fishing-keeps fish nice and cool and can be used a seat in the boat. It is padlocked close and chained so it… Read more

cant be stolen from the back of the boat. The soft cooler bag-keeps food cool three times longer than another brand I had. We use it on a weekly basis traveling 5 to 6 hours and it is just as cool inside when we get to our destination. The dry ice packs are revolutionary-I use them in my business regularly. They can be cut up into small squares or left as a sheet. Unlike traditional ice, there are no drips of water going everywhere when it thaws. These are also reusable, so no need to get new icepacks.

Great Quality - Great Price – Ordered just before the long weekend - product arrived in two working days. I was a little skeptical that the product wouldn't be that high a quality given the price. I was very wrong. Far exceeded what I would have expected even if I had of paid a premium price. Feel I need to order a few more pieces before they up the price to match the quality!

Keep cold – I have used Technice for more years than I can remember. I just received my new lot to replace a few. They are better than hard ice blocks as they bend and don’t take up so much room. I use them when I shop. Can’t do without them.

Techniice dry ice is terrible, leaves a slimy residue all over my food and drinks and doesn't stay frozen as long as expected. Waste of money, don't recommend!!!

Terrible customer service – Very poor customer service Ordered a product that was never delivered, so I cancelled the order and requested a refund. Not only did they refuse to refund me, but they ended up delivering the order 12 months later! I’ve sent countless emails trying to return the eskies, but the company has completely ignored me. This business is highly unethical, and I’ll be reporting them to the ACCC. Stay far away from this company.

Pathetic – Ordered a cooler spent 30 days sending emails which are still unanswered chasing a delivery date. This company has the worst service i have ever encountered and 1 star is exaggerated this company is a scam, happy to take your money. Still awaiting a credit. And to make me laugh even more, they are looking for investors, good luck take your ice box and place it where the sun doesn't shine. That's as objective as i can be. Goodbye con company.

7 months, no delivery, disgusting customer service – Ordered April 2024, promised delivery in June, then July due to international shippingdelays, then October. Now end-November and still no delivery. Didn't realise Techni Ice were a bank with 0% term deposits. Emails, phone calls, chats, all to no avail. Disgusting customer service. Feels like their crowdfund exercise of 1.3 mil was to inject… Read more

cashflow life support. Then there's all the other customers like myself that have bankrolled them with no product received for 7 or more months. I wouldn't be surprised if the administrators come in soon. Be cautious when purchasing, or should I say 'donating'.

Non existent communication – Ordered in April for a product that was in stock. Was contacted later to say it was not in stock and that it would be delayed until June/July, which I agreed to. Come to September, Four phone calls made and on multiple occasions told someone would call me back with more details (never did), multiple emails with no reply, messaged on social media… Read more

with no reply. Finally after another call and asking for a refund or I would perform a chargeback with my bank, someone was finally able to call me back and process the refund. Not worth the hassle. Horrible communication.

Nothing like Techniice of old – Avoid, never turns up, respond once to a message then nothing. Zendesk gives no feedback on response messages being received. Having purchased from techniice in the past with no issues it’s extremely disappointing.

Was told it would be a June delivery when I paid - and they're now 'hoping' it will be here by mid Sep – Simple summary: Ordered in early April for June delivery. Told in May that it would be July. July passes and no word - I sent an email that was not replied to then I rang and got a response that they're hoping they'll turn up in September. If I'd have known that at the beginning I would have gone with another option. Now I either have to give up… Read more

or hope that September doesn't become November etc.....

Update- it’s now late October and I still don’t have a date for delivery and one message 4 weeks ago saying they’d know for sure in 3 weeks. If I don’t get a delivery date in the next couple of days I’m getting a refund. I’ve charge them no interest on a loan for 9months…. Good deal for them.

Failure to deliver and communicate – Ordered and paid for an 85L Signature series early Jan 2024. Was sold as a March dispatch. Now 4 April. Have called them, emailed multiple times and have received no actual replies, updates or information. Still waiting. No Customer service or communication whatsoever. Take your money elsewhere. I feel like I have been scammed by an Australian company. Consumer Affairs next.

Service and Serviceable - Fantastic – I bought a second hand Techniice classic ice box which had a hard life, the elastic was broken and the stainless clips were distorted. I was super chuffed to find I can replace both of these items which brings my old iceboxes back to as new condition. Not only that I bought new foam for the seal. The boxes themselves are virtually… Read more

indestructible...I know because I own two. Fantastic service from the rep who even threw in a free rubber seal for the drain plug, what service and serviceability that will keep my boxes living as long as I will. Thoroughly recommend. A 'how to' video would be great for the elastic replacement please :)

Excellent Product – The insulated walls of this thing is borderline soundproof. This is insulted to the Nth degree and even has a double seal in the lid. Parts are quality, build is quality, no wonder they are used world over. They clearly don’t waste money on advertising, and have put all those funds into the product. Using thier ice sheets or not, these units hold… Read more

the cold significantly longer than any other esky I have in my life.

My first Techni ice was from about 5 years ago, it’s been camping and fishing and road tripping and even left out in the yard as a party bin.

I now have two Techni Ice units. A smaller one for the car, and a larger 120L unit for the tray of the Ute.

Honestly amazing A+++++ – Funnily enough our fridge had broken the morning we received out Techniice esky. We also had to borrow a friends esky that morning and it was funny because ended up with a side by side comparison of both esky's performance without intending to over a three day period. We had frozen food in the techniice esky for 3 days without opening it. The… Read more

techniice esky top layer of ice had not melted in the slightest. We were all shocked by the level of quality in the design and could all agree this was easily the best esky we had ever seen. Customer service went above and beyond to provide us with the esky in a timely manner. They were super lovely and supportive throughout and I honestly could not recommend this organisation enough. Special shoutout to Ayush for helping us out. A+++++ will be recommending to any and all.

Technice soft coolers – Affordable, dependable and long lasting but of kit. I’ve bought other brands and although thay are ok, not as good value as these bags.

Does what it says – I like the fact that I can use sheets of it on top and on the sides of the esky, between that and the colder starting temperature it keeps the food colder for days longer than normal ice

Camping freezer to esky every morning – While camping I run my fridge/freezer on -18 and swap 6 Techni Ice sheets over every morning. 6 in the freezer, 6 in the esky. Then I have a “dry” esky for food, and still have frozen goods in the freezer. Works BRILLIANTLY!!

Always the best products – Lost my old 13L soft cooler. Upgraded to the 23L, not much has changed in 4 years, different inside liner. But why change something that works so well. Also got some compression tape to fix my trust old 80L techni ice. A note on techni ice gear. I’ve been using there equipment the past 8 or so years. Super sturdy equipment, works as described. The esky’s hold ice for days if you pack it properly.

Techni Ice have great products – I’ve had the same esky for years, that I’ve just bought for my brother. I’ve also had two large yellow ones. They hold the goods cold exceptionally well and are robust. I also made a mistake with my online order and phoned them. It was no issue to change the size and get a refund.