Techniice

Ordered a Signature ice box and accessories based on the very positive Choice review. Like many others I received regular emails about manufacturing delays.

After waiting 9 months I managed to get a refund and went straight to BCF and bought a larger Cool-Ice off the floor for less than what I would have paid for the Signature, with an identical Choice rating.

Sounds like they're sorting out their manufacturing issues, but really ... after receiving great reviews from Choice and a US counterpart for the last 3 years couldn't these manufacturing problems have been addressed sooner?

Would have preferred to buy Aussie-owned but in the end was forced to buy an import.

After a mix up with despatch and it missed our departure date you excelled by sending the unit to catch us up on a Road trip and caught us up the other side of Australia as promised. Well done. Problems do happen but you fixed it. Thank you.

We have been ordering disposable ice packs for our business for quite a few years now. The product is always fantastic and the ordering process is simple and the customer service is great.

Order number M100069789 , my 68 litre dual zone fridge freezer which is a great product had turned up damaged almost one year ago to date. TECHNIICE had given me 2 options of a $200 reimbursement to keep the damaged unit or use the damaged fridge until the new one turns up which is what I opted for. Still waiting after numerous emails and phone calls to no avail????

Good product
Terrible product for an Australian company who claims to stand by a 6 year warranty.
If Id
known it was going to be this hard Id have gone with National Luna , Sowmaster or Opposite lock.
Shame on you TECHNIICE, wheres my money/product you thieves?????????

After several months of manufacturing delays, I have finally recieved a compromise icebox alongside additional gifts as componsation for the wait. The man I spoke with on the phone was always extremely polite and helpful, and spared time to make sure I was happy with my purchase.

Now I can't speak on what caused the delay, however in my circumstance Techniice did a great job of remediating the purchase (More frequent updates and greater transparancy would have been welcomed actions).

In December 2018 i sent back a fridge/freezer, it was under warranty, was told that there would be a waiting time of 2 months, i contacted them after that period and was told another 2 months, then again and was told that it would be delivered i September 2019, have just got off the phone and after talking to [Name Removed] i was informed that the fridge is out of warranty and they would not be replacing or refunding my money. Do not buy any thing from them ever, they will rob you blind if you you have problems or if you even receive the product.

I brought and paid for a 70 litre Signature series ice box in February this year (7 months ago) I have not yet received it yet. Every phone call and email is met with the same crap answer that they are having supply problems and the shipment will be here next month. It's been six "next months" now and still nothing. Sure they may have won all these awards but that means nothing if you don't have a product to deliver. Don't support this company. Take your money elsewhere and buy a Yeti cooler.

I ordered two eskies early January 2019. After 8 months and Excuse after excuse and lies I gave up and requested a refund. 3 weeks and several emails and phone calls later I was forced to threaten them with a consumer affairs complaint and finally received MY money back.
The worst company to deal with.
Avoid them like the plague.

Putrid! Ordered a Signature Series Icebox on 23-Apr. Was advised that I would receive it in May. Month by month, they pushed it back a month further with varying excuses! As of today, I'm told "maybe November". 5+ months and no item. Putrid customer service when calling for updates. DO NOT recommend!

Ordered two eskies on April 18, was told to expect mid June delivery. Late June I enquired as to their whereabouts, was told a further 6 week delay. 8 weeks later still no eskies, no update on status either. Have requested refund, was told it would be process immediately. Still have not received refund.

Purchased two cooler freezer units 4 years ago. One was faulty on delivery and returned for repair. The repair did not last, and we paid $500.00 to get it repaired locally, even thought it was under warranty. Company representative says that the warranty is now reduced from 6 years to two years and hence not under warranty !!!!
Tried to purchase a lid,as the plastic has warped and does not seal. but was told we need to buy a new unit. Even thought they gave me a reference number for my queries, nobody will answer emails, nor follow up with telephone calls.. Be very wary of the product and company. I rang the 1-800 number and was assured "the person who handles these matters will definitely ring you tomorrow" - did not happen.
John

Ordered Signature series 47litre in March paid in full. After many extensions to delivery date and every excuse imaginable became very disulisioned, however, seeing amazing you tube reviews decided to wait for delivery. Finally went to Frankston outlet,was lied to in person said shipment on it way,6 weeks later hassling to get refund. Ring every day don't give up on refund,very dodgy NEVER recommend

Esky was order in December 2018, following correspondence with the company on a monthly basis being told only lies each time I finally agreed to settle for an inferior product that they had in stock after 8 months of negotiation. (I had to cough up an additional $50 for the inferior one! MISTAKE) The inferior product did not arrive either. Now support line won't answer our calls or return our messages, have demanded refund, assume this is nothing but a sham! Buyer beware, they are a scam!

I ordered an ice box in early Feb and have continued to receive estimated delivery dates with the latest being end of September dispatch. Their website says end of September for dispatch for new orders. They are either not being honest with me or misleading potential new customers or both. Im glad to say that after half a dozen phone calls in 1 day they refunded my money that day. My advice would be to cancel your order and get your money back asap. I have ordered an Evakool fibreglass ice box and delivery should be within the next 2 weeks.

Ordered and paid for Icebox in May (M100073466), website indicated that it would be a June delivery. It is now July, emails, Live Chat and Telephone calls not answered. IT CAN NOT BE THAT HARD...VERY ORDINARY SERVICE!!!!

Ordered a fridge slide, 5 attempts now and cannot get them to return a phone call, email or their stupid live chat doesn't work. They have to lunchtime today to get back to me otherwise going to fair trading.

I ordered a 100L classic in Dec 2018, received two emails saying no stock, but offered the option of a refund. Last email advised stock coming in April, I forgot about it until early June, called up and told stock is now coming in July, I asked for a refund instead and it was processed there and then over the phone, money in the bank the next day.