Technika

The light in my Technika microwave oven failed. My appliance repairer said that is not just a bulb but a bulb/cable/socket assembly and it is not being made any more for my older oven. I want to know whether any of the units available for other models could be suitable, or adaptable, for mine. I have sent 3 emails over several months, via the… Read more

company website, and received no reply. I rang the company and was informed that this information could not be provided over the phone and to send email. The staff member had no answer when I advised of the multiple emails sent. What pathetic customer service. It seems that I will have to buy a new oven just to get one with a light.

Purchased a Technika dishwasher as part of our new home build. It failed within 6 months after only a few uses. Technika’s technician attended and advised that it couldn’t be repaired and would need replacing, but we were repeatedly told we’d receive call-backs that never happened. After ongoing delays, we bought a replacement dishwasher (we opted… Read more

for a different brand). The Technika service representative has collected the faulty unit, but we still have no resolution and are being refused reimbursement for the associated installation costs and the cost of the faulty product from Technika. Technika's after-sales service has been the worst that I've experienced, and the product was faulty. Avoid if you can!

It has served us well! – Yes, I agree that the customer service sucks but ive had technika oven, cooktop and dishwasher for 16 yrs. Bought it with the house brand new. Oven died last week. Was perfect!! Otherwise. dishwasher basic range not the best. Cooktop great and still looks brand new, love it!!! Show reply

Outstanding service – We love our oven but this review is about the outstanding service we’ve received. We had a minor issue with a sensor on the oven, which has been quickly fixed. Technika has been very responsive, understanding, gone above and beyond and generally provided excellent service. Show reply

Technika Free Standing Oven & Integrated Dishwasher – We put in a Technika 900mm Free standing Oven and two dishwashers in our new home and could not be happier. Besides the fact that they are Australian, their pricing is very competitive. The free standing oven is very quiet and cooks all my food evenly. My stainless steel integrated dishwashers, were a reasonable price which allowed me to install… Read more

two in my kitchen which is great for large family events. Once we moved in l contacted them to register and confirm warranties, the customer service was very polite and helpful...... absolutely love these product!

Terrible oven. Even their own technician says it is standard for these ovens to take 20mins to 30mins to heat up...what!! I have never had an oven that takes this long. Wouldn't recommend. Their customer service is the worst I have ever experienced also. Took 7 attempts to contacts them and 1 month for them to attend. Show details

I have a Technika Bellisimo 90cm Free-standing oven (Model: B9GEFTSS-5). I have had it for about 6 years now and I have had no major issues other than the oven doors soft opening mechanism not working a couple years after having it. But recently the top heating element burned out which needed replacing. This was not an issue & ordering a… Read more

replacement part was very easy.

My only issue was to remove the old part. I first had to unscrew a couple screws from the inside of the oven, then move the whole oven off the wall and then undo the entire back panel to reach two other screws holding the heating element in order to replace it. It was a mission and a half to do it. The placement of those two screws behind the back panel makes no sense. It could have been designed so those screws are in the oven with the other screws.

Otherwise, my oven is back up and running again.

Don't buy – Don't buy them!!!!!! I have the cooktop and the wall oven with an air fryer in it So far the cooktop is still working even though as someone else said it needs resetting all the time The oven light exploded and blew the fuse and was repaired under warranty The oven has just been diagnosed with a new back element needed just out of warranty, 350 to replace so out to buy a new oven.

Absolutely outstanding customer service from Sharron at GDA Advanced Support. Prompt, professional and friendly, great product knowledge and went out of her way to understand my situation and keep me informed. Show reply

Poor Quality Cook Tops – Update: Replacement Burner Skirts received from Technika. Thanks much for organizing this. I got all my Technika appliances installed (Gas Cooktop 900mm-Stainless Steel and Dishwasher) through my builder. Unfortunately, the cook top burner lids started developing strong black stains within a month of installation (Oct-Nov 2023) although we… Read more

hadn't cooked much/ used those burners much. I tried using all cleaning products to remove those stains, no luck. Within the next few weeks all burners become so stained. I reported this Technika customer support along with photographs. Unfortunately, the response was super slow. After waiting a week, I'd have few follow ups (3-4 weeks) to get a solution on this issue. During my follow ups ,I realized that no case was raised to address the issue. Whomever I spoke to from Technika, I received a standard response stating "we will look into this". Having said that I didn’t lose hope, as a result of multiple follow ups via phone calls/ email, finally a customer support officer responded to my request . I was told to share the pics again for their reference.

After sharing the pics, I was told to share a video showing the flames on to understand if there is any adjustment issue. A few days later, I received an email stating not a manufacturing fault , it's all standard. I was totally frustrated and reiterated to them that the product is less than 4 months old, I tried all cleaning options, apparently it raised a question on the quality of the product. The specialist replied stating we will review again , but came up with the same response. I am pretty sure, no further analysis would have been made on my request.

Totally disappointed and dejected with the way my request was handled on this matter and the discourteous responses received . I never imagined this type of approach and a terrible quality product from a reputable brand.

Update: Replacement Burner Skirts received from Technika. Thanks much for organizing this.

TERRIBLE – Most horrible experience ever, I got Technika oven through my builder. After moving into our new home, we found the oven door was not properly closed and I called Technika and they booked in for their technician to come assess. The first technician came and said the oven was the worst design he had ever seen , and he told me that he's going to… Read more

get back to Technika and I should wait for Technika to call me back. I waited for weeks no call from them and I have to call myself . This second time Technika sent another technician to me and the technician said he will try to fix it but his not guarantee that the oven door is going to last. I asked him what will be the solution and he said oven needs a complete new door. I waited for and waited for them to bring the complete door but to my surprise the technician did not come with any door. I have been calling for follow-up since last year and nothing has happened and to my surprise I called again today 9 of February 2024 and I was told that their technician said it's consumer error and I will have to pay for the repair like seriously this is new oven we are talking about.

Terrible – I got all my Technika appliances (Rangehood, stove top and Dishwaher) through my builder. All working except for the Range hood that has been faulty since it was installed more than 2 months ago. Called Technika straightaway and had to wait weeks for a technician to come in to assess. Deemed a manufacturing defect (motor) so they approved to… Read more

replace. Took weeks again to schedule a technician to come over to replace and when opened the box of new range hood, came in with a very noticeable dent. Again, have to wait weeks and still waiting. Called customer service a few times and no one can give me a time frame on when this will be replaced. No sense of urgency. They will just tell you to wait for a call even though I have been waiting for months! Terrible experience! Never again.

New oven needs repairing – Electrician installed the new oven, the fan on the fan forced oven doesn't work. It's the only one Good Guys had. Have to wait until who knows when to get it fixed. What kind of company sends out an item that's faulty? Do you not have quality control? Show details

Would give less if we could – Dishwasher is a load of junk, needs cleaning out everytime, the seal on right hand side comes off everytime. Tried getting some thing done this morning and had to speak to Good guys who were supposed to call back, nothing happened. Tried calling back and phone just rang, and rang, gave up. The only thing good about machine is it is quiet, but having to clean it every time, it is a dishwasher for goodness sake! Beware of buying this dishwasher. Show details

Terrible Technika Condenser Dryer TDC7E a REAlL LEMON – We bought a Technika dryer and washing machine. We have had nothing but problems with the Technika Dryer first the Heating element went when it was less than 2 years old. We were lucky that got fixed under warranty now we find that the dryer leaks water after each cycle is finished the dryer is less than 4 years old. Customer Service want to… Read more

charge us to fix it. They make a product that will only be workable for 2 years and after that you are on your own. Dryers should last at least 6 years before they break down. We had a Hoover dryer which lasted 30 years. DONT BUY TECHNIKA. Spend a bit more and get a German made brand.

Worst product ever – New build. Oven tripped fuse on first use. Wrong or broken spindle behind oven knob replaced. Clock now doesn't work. Refused to have any more maintenance and asked for refund or replacement, this was refused. If more maintenance carried out when does warranty start because its been 6 months doing repairs and now if we have a power cut we need to call a technician to restart the clock. Biggest load of rubbish don't purchase technica Show details

Every appliance we installed has failed – Installed a new kitchen in 2017 and decked out all appliances with Technika through our builder. We chose the higher spec items for everything in the Technika range: 2 x digital wall ovens, 1 x convection Microwave, 1x Gas cooktop, 1 x 90cm Rangehood and 1 x top of their range dishwasher. All items installed by electrician and plumber. Within 6… Read more

months the convection microwave failed and was repaired under warranty. Failed again at 14 months and was told it was not covered and paid for repair as labor would not be covered at authorized repairer. Repairer said its a design flaw with where the magnetron is located and issue will keep happening. Completely Failed again at 2 years old, went back to our $80 kmart microwave that is now 10 years old and its still working perfectly. Oven 1 failed at 8 months old and had its full LED display/control panel replaced (never worked properly since). Oven 2 had hinges fail at 3 years old, took forever for the right parts to be supplied and cost over $100. Both ovens now do not hit right temperature consistently and likely will need replacing shortly.

Dishwasher never cleaned dishes well vs the very old Westinghouse it replaced. Dishwasher pump died after 4 years, had an auth repairer look at it and after paying for the service call he recommended we don't repair it as it would be same price as a new dishwasher.

Rangehood has now completely stopped working, sometimes it buzzes and turns on for a few seconds, but completely dead.

Stove has started to have issues with ignition.

Technika is great price point for what it looks like you are getting, but every appliance we have had has failed and cost us more in repairs and replacements than just buying a more solid brand at start.

P.O.S. Bad design – Dishes come out saturated. Even after adjusting the rinse aid as per instructions. Sprayer does not spin if large dinner plates are loaded in. Must be placed in at such an angle that very few plates can be put in. Upper cutlery draw is as good as useless. What a heap of junk. Will be seeking a refund. Will NEVER buy anything else of theirs. Will continue to keep contacting them for a solution Show details

Don’t repair - replace – Purchased a Technjika freestanding cooker in 2016. When the oven wouldn’t stay lit, had the thermal couple replaced under warranty, then twice since costing over $700. Next time this happens I will replace which I should have done when the warranty expired. Show details

Customer service is the worst I have encountered for a long time – I had issues with a range hood we had just purchased. I phoned the support number and the one redeeming factor is that the phone was answered, I could understand and chat with the first level person well. I was given good instructions to submit a request for help. I followed the instructions, send an email to the support email address, as… Read more

instructed, and attached photos, as instructed. After not hearing back from them after 2 weeks I submitted another email but zero response to that so I submitted another. Zero response, nothing. I would not recommend them sadly. The email address I was sending requests to, as instructed, is customer.care.ha@glendimplex.com.au

Rangehood – My rangehood fan stopped working only 2 months after we got the keys to our house. They sent an electrician that cant even diagnose the problem. It has been well over 5 months and still has not fixed my rangehood. I would NEVER recommend technika to anyone they have the worse customer service, electricians who have no to minimal experience. Now my warranty is about to expire and my rangehood has not yet been fixed up to this day. Show details