Awful, Awful, Awful customer service and poor product!
I bought a Tefal XL Optigrill in July 2018 and arrived in August 2018. It was used once per week at most, and more often more like once per month.
In July 2020 the machine started belting out smoke every time it was turned on. Everything was taken apart, cleaned of grease (not that there was much there) and put back together, but the smoke continued.
In August I got round to contacting Tefal. TWO months later they got back to me. At that point the item was in the local recycling centre. My wife (who is the only one who feels the need to have t...
Purchased in July 2018 for $150.00.
Burned out very quicky
Shorting power after 18 months. Can no loner use it. Previous grill George Foreman lasted 10 years. Very poor value for one of the most expensive grills of its type.
Purchased in March 2019.
Heaps of smoke when heating up
I use the grill mainly to toast sandwiches and grill lamb cutlets. While I have no complaints on how it cooks the food, the grill plates emit heaps of smoke when the grill is heating up, before the food is put in it. I always clean the grill plates, so I know the smoke is not caused by food residue. Tefal response is that it is an internal issue, not faulty grill plates, and gave me a list of authorised repairers. Nothing worse than being treated like an idiot. When heating up, without the grill plates attached, there is no smoke whatsoever. O...nly had it two years, so no warranty available. Have bought another cheaper brand grill and thrown out the Tefal as god only knows why the grill plates smoke profusely when being heated up. Smokes out my kitchen and sets off smoke alarm.
Purchased at The Good Guys.
Amazing and no oil splatters
Tefal opti grill XL
This grill is amazing and gets used on a daily basis it makes everything nice from toasties to poultry and meats , I was very happy with how perfect it made my medium rare porterhouse steak , but only down fall is it dosnt sear the edges of a thick piece of steak but if you open the grill at the end you can still sear the edges while it’s open, that’s what I do only if I need too as I prefer just to cut all fatty bits off before I cook it.
Grills beautiful Turkish bread , sour dough or just plain bread toastie better then f...
Purchased in December 2019 at Myer.
I'm very disappointed with Tefal's lack of customer support and repair facilities.
I bought my Tefal Optigrill+XL GC722 in 2017 at Harvey Norman and it worked really well for the first 2 years. Unfortunately, just after the grill was out of warranty it started to revert to the manual programme every time I tried to cook on an automatic programme.
I spoke with Tefal customer service three times and was given different recalibration instructions to fix the problem but nothing worked and the instructions didn't appear to be for the XL GC722. In an attempt to learn more about the problem with the grill, I spoke with Nambour Elec...trical Services. This is the only certified company in Qld that can repair the grill and I would have to travel to Nambour from Jimboomba to have the machine inspected and possibly repaired. For people in Queensland who have an issue with their Tefal products, to have to travel to Nambour to seek a repair is totally unacceptable! I was a fan of Tefal products; I own the Tefal Cuisine Companion with accessories, the Tefal Cook4me, the Tefal Oleoclean Deep Fryer, the Tefal Versalio and the Tefal Expert Precision Steamer but after this recent experience, demonstrating the lack of customer support and service, I will not be buying another Tefal product because if anything goes wrong with the appliance it is very, very difficult to get appliance repaired.
Purchased in March 2017 at Harvey Norman Retail Stores - Appliances for $319.00.
It squeezes all the juice of the burger because of heavy lid makes it dry.
Cooking from frozen is not good.
not easily store-able , you have to dismantle to clean every time to store.
Purchased in August 2019 for $152.00.
Well! Well! Well!
I bought this for simplicity and ‘cook and forget’ use. The very first raw meat I cooked on this was 3 frozen chicken drumsticks. Salt, pepper tiny bit of butter and put them in the grill when it gave the go ahead. (Alarm)
I then let it defrost and cook till the red light for well done appeared and then removed them. I was very surprised. Cooked all the way through yet very succulent and juicy inside. I think it took about 20-25 minutes from freezer to fully cooked. Chicken literally melted in my mouth. I didn’t baste them so not much crunch.... This is on the grilled not the baking tray which I bought also. When I saw all the gunk that came out that I had been putting in my body for years I knew I made the right decision in buying this from a health as well as great taste point of view. This was a perfectly professionally cooked scrumptious healthy meal that an absolute dummy could pass off to anyone as being cooked by an experienced chef. I didn’t expect chicken drumsticks to turn out so well on the flat griller but after eating them I don’t really feel the need to use the baking tray I bought also, unless I want to cook a large number. I bought mine from Amazon Australia. Not sure how to verify my purchase but I highly recommend this to people who want to eat tasty yet healthy and fat reduced food. I’m very, very happy with this. I have a bad back so I can’t stand and cook. With this little beauty I just put the food on the griller and sit down and have a coffee while the master chef cooks my meal. No need to guess when it’s ready or stand and watch over it. Awesome!
Purchased in July 2019 at Amazon.
I just made a Turkish bread with filling and made it perfect, it's magic couldn't go wrong with a tefal optigrill. I'm going to try some fish tonight on the grill.
Purchased in March 2019.
We got one and it worked good a few times but know when a yellow light is on. The meat should be rare but ever time it comes out well done
Purchased in February 2019 at Harvey Norman’s .
Piece of crap
I paid big bucks for this product. I’ve tried and tried. I’ve contacted Tefal many times only to be given the runaround by an Indian bloke who keeps apologising for the piece of rubbish I bought. I have bought Tefal products in the past and they allow end up in the bin. Abosulte rubbish. Please don’t waste your money buying a Tefal product.
- Optigrill+ GC712
The is the best ever grill I've ever owned! The electronic settings for various types of meats are excellent and adjusts the heat level and duration of cooking which results in perfectly cooked meats. Beef tends to be a fast cook, while pork/lamb is a slower cook. It automatically senses the thickness of the meat for a perfect result every time. The meat ends up perfectly cooked.
There is a alert sound which beeps when the meat reaches warm, rare, medium, well done. This is really handy so you can walk alway from it, also handy because it c...ooks faster than a BBQ or pan. I suspect that the weight of the top of the grill presses the meat a little which pushes out some of the moisture but the meat is still tender but maybe not as juice as say a BBQ or a pan with nothing pressing on the top of the meat. I have used it for grilling pineapple, asparagus, eggplant, all with quick and great results. I have used it as a sandwich press, also a great result. The cleaning is super easy, just press a button and the grill plates release and I put them in the dishwasher and they come out clean. Occasionally, I have to give one light wipe to remove the excess but this is very minor and easy. Definitely no difficult or messy in any way.
Wanting your Meat Cooked to your Requirements.
I have used the Opti Grill for a Few Months and have found it to be all but Perfect for getting my Woolies Scotch Fillet Steak to be Cooked to Medium on Nearly every occasion. The Indicator Lights are a Bit Strange to get used to compared to an OLD Breville Griller which was used to cook for 2.5 mins once pre heated but once you get the hang of the OPTI GRILL you can get consistent results without much trouble and you get an audible warning at each stage. I am very particular about not having the steak over cooked and enjoy getting the medium cooked steak regularly.
- Optigrill+ GC712
I bought the Tefal Optigrill+712 just this week and so far so good. Im very impressed. The various colours that correspond to your preferred amount of cooking (eg. rare to well done etc) could be seen as a bit of a gimmick but i personally think it makes it easier to gauge where yr cooking is at especially when youre busy with other things. The grill makes an audible sound every time the cooking level (and the colour) changes and you can take yr food out or leave it in longer if you like. Its extremely easy to clean because the grill plates ju...st click off. I previously had a kmart brand grill which I threw out because it would take forever to clean. Im also aware that not all grills have plates that click off and one major reason why I bought the Tefal Optigrill+712 is because of this, I was NOT going to put myself through that again. And the reviews from Product Review definitely helped me make my decision also
- Optigrill+ GC712
Good, not perfect
I wasn't sure about this purchase. Have used it for chicken, steaks, vegetables, sandwiches. Most everything cooks as expected.A steaks cooked on this grill sure is good but I think it hasn't the same taste as outside grill. That Optigrill is quite large and so takes up storage space when not in use.
Now I will know that Tefal is a terrible company.
I bought it two years ago and I used it very rarely. Now it does not work as it should. First I preheat it as expected. Then I try to put something in. And at this moment the grill turns into the "chicken" mode and begins to give a signal. All the buttons are locked and I can not even turn it off. I have to unplug it. This is not a cheap product. I was forced to pay a lot of money to get this very poor quality product. And it has a guarantee for only one year. I can not even replace or fix it. I thought that I was dealing with a solid respect company. Now I will know that Tefal is a terrible company. I am disappointed.
I have used it a few times and had reasonable results.
Easy to clean thanks to the removable plates
Suitable for quick meals for one or two people. Don't need to fire up the big BBQ, with all the mess that goes with it, for just a couple of steaks.
Can cook veges right after the meat so you can have a complete meal without extra washing up.
The power chord is way too short. I find this limiting and annoying.
The operation can be quite confusing. Perhaps I will get the hang of it at some stage.
Amazing product, quick,and actually non-stick!!
So I bought this as it was on super specials on Amazon, and did not expect much from it as I am a vegeterian and mainly just have sabndwiches to be grilled. This product is a gem for it!, a lot of cheese dripped and was easy and spotless to clean it off the press. Just a kitchen tissue wipe does the job. No mess no fuss. Perfect bell rings when done the way you like it. Have multiple settings even for sandwich so you dont have to stand next to it monitoring the crispyness.
Love this grill so much
I use this grill for nearly everything & absolutely love it.
I cook all meats, sandwiches, chicken nuggets, chips & vegetables on this grill.
Everything taste amazing & super healthy as no oils are needed. I also love how you can cook things from frozen seed o of I forget to take meat out to defrost it's ok.
- Optigrill+ GC712
Before going into details, it is important to emphasize that there are several variants GC71x of this product. One noticeable variant is the XL one which is a bit wider. Other variants may have some minor differences on the programs (the preset cooking programs) especially missing on the toasted sandwiches (you can still do toasts manually).
This is an almost perfect product and I will definitely recommend it. The main advantage is that the plates are detachable. They are non stick by design and don’t require any extra effort to be cleaned. ...It is recommended to wait until they cool off prior to cleaning not only due to burn injuries but to preserve the non stick coating. I carefully disassemble them after the dripping stops and put them aside to cool faster. The dripping tray is really perfect as it goes deeply below the lower part of the device and catches whatever needed. The plates are tilted and cannot be leveled. This means that some slippery foods will tend to fall into the tray. There are several small pointy pegs which are part of the lower plate which are supposed to stop the food sliding down but they seldom do the job properly and actually disturb the cleaning process as the cleaning cloth tends to get stuck on them. Regarding the preset cooking programs, this is a nice gimmick but I almost don’t use it. The reason is that after a short while you will find the right manual settings which will work for you and it is really cumbersome if you cook multiple portions. To be more specific, if you finalize a first round, you will need to close the upper plate on top the lower one in order to ‘reset’ the program and then wait for a while for the beep (plates reheated). This can be really annoying... and as stated it’s much easier to set the temperature manually and do your own plan.
Taking the guesswork out of cooking MK2
Having given a positive review on the previous model three years ago we have now purchased a new one as the other had stopped holding on the individual settings for different foods and reverted to manual mode around 6 months ago. Even though we would like to have got longer use from the first one we decided to buy the same model again as we liked the different temps it uses and that you can wash the cooking plates manually or in the dishwasher. Hopefully we’ll have this one for longer.
Questions & Answers
My grill hotdog light and white light flashes on and off. I need to reset it but cant find how to reset it. Kids was pushing buttons. Can you tell me orsend me video on how to reset this model. I tried the 702 video on mine but it didn't work. Mine is model GC712D54.
When I select the steak program it turns red to manual. Any ideas?
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