TeleChoice NBN 25

Telechoice lacks the technical staff to sort out issues – My husband and I have had telechoice mobile phone plans for over 5 years and have found the service to be great with no issues. We decided to Bundle our phones and NBN and switched to their NBN 25 plan. They switched off our internet on Thursday last week and advised they would ring to reconfigure, which they didn’t. I rang Thursday, and Friday multiple times to try and get the internet up and running after failed reconfigurations. Saturday and Sunday they are open for sales yet no technical assistance! Customer service agents follow scripts and I was repeatedly fobbed off and told someone would get back to me (but never when), and that my concern was ‘tagged as urgent’, and they were ‘waiting for an email from technical support’. They had me reconfigure my service around 14 times asking the same questions but by different assistants each time receiving the same exact result. It is now Monday and they refuse to book an nbn technician and send someone out as they are saying their NBN services is advising a problem with our cord. We know this is inaccurate as we had the cords replaced a couple of months ago with NBN and had perfectly working NBN up until they switched it off on Wednesday. We are now just wasting time waiting and have no idea whether it is even possible for them to connect the NBN successfully. Recommend avoiding this scripted company and saving yourself the time, stress and money as lack of internet causes you eat through your phone data with no guarantee the problem will be fixed. We will be finding another company.

NBN only half worked – NBN connection only half worked. From the start they couldn't get my modem connected. Turns out they were giving me wrong settings. Once those settings were correct things like voice (Discord, teams and facebook calls) wouldn't work. I couldn't connect to my security cameras unless I was on the same wifi. I couldn't connect to game servers. My 3D printers couldn't connect to their servers for updates. However all this worked on the same modem with the other ISP. All I changed was log in details. Also did the same across multiple different modems. I was told by telechoice that they investigated it and it was deemed to be my issue not theirs. This took months. Despite blaming me for the issues they were polite, nice and called back. Customer service skills are good however there technical skills are lacking. I changed to another ISP and changed only the login info and everything works. Modems that were used are not ISP locked. For the record I had mobile phones through them and never had one issue.

Terrible Internet – I upgraded from Foxtel 12 to Telechoice 25 due to constant problems with Foxtel, thinking that their Mobile service was great, I figured their Internet (NBN) service would be good as well. It was the worst move I have ever made, I have been with them for 5 Months & there hasn't been 1 Month where I haven't been on the phone with problems. Do yourself a favour, DO NOT use Telechoice for your NBN.