TeleChoice

Put prices up 3 times in 6 months. Value for money is not in their moto. And then wants to charge me a fee for returning my own money that is in credit! Discusting! Show details

Terrible Service avoid them at all costs. We have been with Telechoice since 2019 we have four mobile phone plans for our family. We have recently noticed there is more money coming out of our credit card each month. Rang up Telechoice and were advised they have increased the amount we are being charged for each mobile phone plan with each amount… Read more

increasing each month for each plan. No communications were received and telechoice unapologetic. Despite being loyal customers since 2019 and having four mobile phone plans with another two intended in the next couple of years Telechoice were uncompromising on what they could offer our family. Conversations sounded scripted and the service assistant was uncaring saying it was "their loss" if we were to go elsewhere. I explained it would be costing us an extra $360 per year if were were stay considering the increases. Very unhappy with the scripted responses and overseas call centre dealing with my enquiry. Avoid Telechoice at all costs.

For the past 3 weeks l have been unable to get any coverage for one of my mobile phones. I have rung a minimum of 8 times, and l have written emails, with screen shots to prove there is no service, to the support team without any success. I have tried to cancel the non existent service, but l was told that unless l have another provider they are unable to cancel their service. Very frustrated about Telechoice.

Been with Telechoice for more than 20 years 3 phones and internet connection – Wonderful service customer service always very helpful and quick to pick phone up far better than big phone companies very recommended. Show details

Frustrating but problem solved – I requested a replacement SIM card and the first day there was no connectivity at all - after a day my calls were restored but now there is no Data. It has been 3 days and they still can't fix the issue. After a long hit & miss - I finally got my data back. No very happy!!  Show reply

Great For Months – This was a bit slow to get set up but that was mostly Telstra's fault with the line. I Have had over six months of good internet and no issues so far. Speeds can vary a bit with time of day but you get that. Overall a fair deal I think  Show reply

Telechoice lacks the technical staff to sort out issues – My husband and I have had telechoice mobile phone plans for over 5 years and have found the service to be great with no issues. We decided to Bundle our phones and NBN and switched to their NBN 25 plan. They switched off our internet on Thursday last week and advised they would ring to reconfigure, which they didn’t. I rang Thursday, and Friday… Read more

multiple times to try and get the internet up and running after failed reconfigurations. Saturday and Sunday they are open for sales yet no technical assistance! Customer service agents follow scripts and I was repeatedly fobbed off and told someone would get back to me (but never when), and that my concern was ‘tagged as urgent’, and they were ‘waiting for an email from technical support’. They had me reconfigure my service around 14 times asking the same questions but by different assistants each time receiving the same exact result. It is now Monday and they refuse to book an nbn technician and send someone out as they are saying their NBN services is advising a problem with our cord. We know this is inaccurate as we had the cords replaced a couple of months ago with NBN and had perfectly working NBN up until they switched it off on Wednesday. We are now just wasting time waiting and have no idea whether it is even possible for them to connect the NBN successfully. Recommend avoiding this scripted company and saving yourself the time, stress and money as lack of internet causes you eat through your phone data with no guarantee the problem will be fixed. We will be finding another company.

Worst Customer service – Customer service is not working. no data bank saving. I think Customers choose better network bcoz second recharge not giving double data.Big Scam network please beware ... Show details

Shocking customer service – Nobody replies to emails. Nobody answers the online chat. Nobody picks up the phone. (Their answering machine tells me both I'm first in the queue AND that they're receiving extremely large numbers of calls... I hung up after 20 min waiting. It also says they're being disrupted by Covid... in Nov 2023...) Just shocking.

What a mistake – 2 months on below par speed cutting out .I have bought the modem so I am stuck till I pay it off do not sign up with telechoice you will regret it Show details

NBN only half worked – NBN connection only half worked. From the start they couldn't get my modem connected. Turns out they were giving me wrong settings. Once those settings were correct things like voice (Discord, teams and facebook calls) wouldn't work. I couldn't connect to my security cameras unless I was on the same wifi. I couldn't connect to game servers. My 3D… Read more

printers couldn't connect to their servers for updates. However all this worked on the same modem with the other ISP. All I changed was log in details. Also did the same across multiple different modems. I was told by telechoice that they investigated it and it was deemed to be my issue not theirs. This took months. Despite blaming me for the issues they were polite, nice and called back. Customer service skills are good however there technical skills are lacking. I changed to another ISP and changed only the login info and everything works. Modems that were used are not ISP locked. For the record I had mobile phones through them and never had one issue.

Going downhill rapidly – My wife and I have been telechoice mobile customers for a number of years and very happy with the service. HOWEVER in the last 3 months something has changed. We now only get 2 bars coverage at best and everything is very slow to load. I emailed their help desk and they said restart your phone , all will be good. Nothing has improved. I think they may changed to a lower Telstra service level. If this is the case I will be changing providers.

Its a Scam – SCAM, Thief SCAM! They will take your details and dont provide you with any internet then automatically charge your account double the amount that yoh were supose to pay if you had internet. No internet, not even a connection done and double the amount charge. Scam I'm am reporting them and will take them to court if found a real business to be behind this.

NBN connections – I have NBN connections since August 2019.Router has problem -no power.They didn't give replacement one.They again took $60 for new device.Always dropouts.i am waiting 7 days for new device .They advised that they send via express post.Ref : 28284082 Show details

Terrible Internet – I upgraded from Foxtel 12 to Telechoice 25 due to constant problems with Foxtel, thinking that their Mobile service was great, I figured their Internet (NBN) service would be good as well. It was the worst move I have ever made, I have been with them for 5 Months & there hasn't been 1 Month where I haven't been on the phone with problems. Do yourself a favour, DO NOT use Telechoice for your NBN. Show details

Worst phone carrier around – My parents changed to telechoice for their landline, nbn and mobiles. It has been 5 weeks and still no landline or nbn connection. Customer service gives you the run around and never follow up on promises to send technicians out. Telechoice still sends out the invoice without the service being connected then tell my parents to pay $500 if they… Read more

want to break the contract. They are the worst company to deal with! we are now dealing with the ombudsman to take further action. Steer clear!!!

Avoid at all cost – They will not tell you anything about nbn instalation costs but they will charge you 300$.after that not solving your problem and you will be forced to contact TIO/telecomunication obdusman/.also,speed constantly dropping ,and thell tell you its all normal Show details

TELECHOICE is down the drain – Was great but now the call center has gone offshore. 45 mins wait time and no call back - took 8 phone calls to get a new phone. Then they said out of stock will come shortly. Then the bill arrived with the new phone charges on the bill twice, one to my phone and one to partners phone. They said I quote" bill is wrong but can you pay it any way… Read more

and will fix for next time". Then they rang to ask if problem could be closed. ! My God, I never complain but really avoid this company or just call the number for a new phone and check out how long it takes for them to answer. Also when they call back they don't leave a message! Telechoice at your peril - from best to worst- don't do it.

TeleChoice - Breakdown of Included call usage not shown to users – TeleChoice does not show the $ breakdown of included "usage" to the end users. Instead, it only shows a total value but customers have no way to verify TeleChoice's claim. For example, if I can see a "4 minute and 40second" call in the online "usage" area, however, it is shown as "$0.00". Similarly, all calls are shown "$0.00" but the total is… Read more

$450!

Their explanation is that, if the call cost is still within the cap, they do not show it to the customer; but then, how does the customer know the Total Usage Telechoice shows is correct?

What they should do is to show the dollar amount of the calls that count towards their included cap limit, so that users can know what calls are free (ie not counted towards the cap ) and what calls are counted towards the cap and by how much.

Otherwise, this like as if Supermarkets not giving an itemised bill but just giving a "total amount" and buyers having no idea how that is calculated.

Customer care is not very good there business should be about the customer – Have been with telechoice for years, gunna look else where as there response service i feel is not very good. Eg block numbers after they have been paid via bpay and a remittance has been sent.

Horrible and Terrible – TeleChoice is NOT an option for NBN as their service is deplorable (no issue with mobile phone though). Hopeless Customer Care (they answer your phone though!) and say 'all good, you have good internet" but the download is shocking. You will have a line but no quality internet--it'll works when everyone is asleep perhaps. I am thinking to lodge an complaint with telecommunication ombudsman.

Live Chat support – Why do we need to provide account numbers and passwords to receive customer support on the live chat? I don't think log-on details should ever be requested. I provided it and then was told it was wrong and I need to provide a whole raft of personal details. The password was definitely not wrong, which set off alarm bells.

Great service – Coverage is wonderful had them now for six months had no issues at all bills and payments are easily viewed on line and when I first called them to set up they were fast efficient and knew what they were doing would recommend as service price and customer service is brilliant

You get what you pay for – Network coverage is best it can be as TC use Telstra - I get 1/5 Bars where I live. Maybe when I upgrade to a 4g capable phone will be better. My wife had a problem with her phone and the techo at the support coy I use diagnosed the problem as the SIM. TC would have none of it. I had to order and pay upfront for a new SIM. Problem fixed. When I… Read more

told TC no offer of a refund. As the fee for my plan meant savings I just ground my teeth, as I do when I am put on hold if trying to contact service. Hence the 3 stars!

Horrible at every stage – I decided to give them a go, it not only took 5 days to even activate my account (Other companies take less than an hour), it barely worked half the time, I wouldn't receive texts at all from certain mobiles, and if I did, I would get 10 at once a few days later. The technical support have no idea what they are doing and unless your messaging… Read more

sales, you won't hear from them for days.

I decided to cancel my account, and told them I would pay the remaining fee, they didn't deduct it and sent me a overdue email, but when I tried to log into the account to pay it, my account has been closed, since it's been CANCELED.

Don't put yourself through the stress to save 10 or so bucks a month, not worth it at all.