Tempur Cloud Collection

Here's an update on my last post. As I reported, sleeping on the Tempur was literally a nightmare. When you first lay on it its fine but over the course of the evening the mattress would sink slowly, obviously the heaviest part of your body would sink further than the lightest so you would be sleeping in a curved position. The result was that we… Read more

would get out of bed each morning with a sore back and having had very little sleep. I was beginning to think that maybe it was old age and the back pain was inevitable. However, it got so bad that, even though it cost a small fortune compared to other mattresses, I threw it away and bought a sleeping duck mattress. The difference is chalk and cheese. I now wake each morning feeling revived and no more sore back.

horrible mattress! pls do not buy , cheap ones were much better – I can say that the only times we get a proper sleep is when we are away from home on holidays and sleeping on whatever mattress available! we bought this rubbish on April 2021, lasted a year , and now we suffer from huge pain everywhere , contacted snooze they sent us to some other party who requested photos and hideous tests and measurement , no… Read more

one even cared to send someone to check on their saggy $5000 mattress! we have been putting with sleepless nights and body aches for long now as we cant afford to get a new one now ! this review is not to get a solution from them as they are hopeless it is just an honest advise to anyone thinking to get that scam ! if you are, be ready to sleepless hot and painful nights ahead.

No pebbles in the pebble cloud mattress – I suffer from regular lower back pain and could tolerate standard inner spring mattresses for 6-7 hours before the pain became intolerable. From the moment I first slept on the Pebble Cloud mattress I slept completely at ease for as long as I wanted. It adapted to my shape, size and weight and seemed to offer just the right amount of support where it was needed. In all the time I’ve had it I have not regretted the purchase once! Show details ·  1

Best mattress you'll ever sleep on! – Out of everything I own my absolute most beloved possession is my Tempur Cloud mattress and Ergo Adjustable base!! Its the best thing I’ve ever owned in my life! I have painful arthritis and it was difficult getting a good night sleep until I got my Tempur! Sitting up in bed is no longer uncomfortable... I can sit up supported to read a book or… Read more ·  1

drink a glass of water at the touch of a button on the wireless remote and go back down just as easily! Better comfort and convenience than even a hospital bed! Even has an anti-snore QuietMode™ position and the restful zero gravity pre-set. It has head and feet adjustability, underfloor lighting and even a 2 zone massage mode for the most comfortable bed you will ever experience in your life! Even has a USB port -they’ve thought of everything to ensure this is the absolute best mattress and base and the best night’s sleep you’ll ever experience! (I’ve also seen other people on Facebook say it’s their most prized possession too.) I can’t recommend it highly enough! Best money you’ll ever spend!

Best mattress – I love this mattress. When shopping for a new mattress we kept coming back to this one. We were concerned about it being hot to sleep in but this has not been a problem for us even though we live in north Queensland for 6 months of the year. I get the best nights sleep on this mattress and feel the pressure taken off my body as soon as I lay on… Read more ·  1

it. I have hip and back problems and this mattress definitely helps me. I love it so much, I bought one for my caravan as we spend a lot of time travelling. We have had this mattress for 6 months and it has maintained its shape and still looks new.

Do not buy a tempur mattress - you'll get pain you've never had before – Worse mattress I've ever slept on. Forty winks said you have to wear it in. After 2 months I'm waking up with sore shoulders sternum, and hips. My husband bad back. We have tried everything to redeem this problem. Contacting Forty winks and tempur. No one is taking responsibility. Went dept of qld for trading but Forty winks would not come to… Read more

the party. Now I have to buy a new mattress after buying a 4000 grand guaranteed therapeutic mattress. Honestly I don't think we can sell it - who would want it. My advice DO NOT BUY ONE! After 2 months we have placed our old mattress on the bed. Can honestly say best nights sleep in a long time. Now because tempur won't do anything we have to sell it. Probably won't even get $2000 back. And when they say "we will go to management " they don't and never get back to you again.

They don't last, warranty won't work – I've had this mattress for five years now and it has gotten painfully soft, with both my partner and I developing ongoing back and neck issues. It was rotated regularly and on an appropriate base. When we submitted a warranty request we were told the warranty is only valid if there is a visible 2cm slump in the mattress. This is an absurd… Read more

requirement for a foam mattress like this and could likely never occur. The issue is not slumping, it it that the foam has lost overall density. I can press my hand into the bed and almost feel the bed slats. I will note it was ok for the first 4 years or so.

Hugely dissatisfied given the misleading warranty and very high price tag.

Also worth noting my parents bought a tempur mattress recently and started having the same issues within six months of purchase -im not sure of the model but the combined experience has been enough for me to swear off the brand.

DO NOT BUY TEMPUR! – We purchased a TEMPUR mattress 4 years ago & in the past year it has sagged/dipped & has lack of support causing my husband & l many ailments. We tried to get TEMPUR out to look at it but they would only send out a 3rd party representative from 'Hire A Hubby'. Seriously what reputable company does that?! After looking at photos taken from the… Read more

'Hire A Hubby' rep, TEMPUR made the quick decision that our mattress wasn't faulty. But the photos don't show the sag/indent. You need to lie on it to get the true feel & lack of support. Supposedly TEMPUR offer a 10 year warranty but don't fall for it.... they will not even send one of their own staff members out to check for any issues. Please do yourself a favor & DO NOT buy any TEMPUR products. Update: We were contacted & visited by a TEMPUR representative back in early December 2023. After assessing our mattress he advised us that he would give us an extra special price on a new mattress. We had to visit Snooze again to select a mattress, which is where we were told by the manager that our current mattress has been discontinued due to the sagging/non supportive issues we have had but also that it retained too much body heat. The new mattresses TEMPUR make are now 7cm less in depth due to these issues. We received what was meant to be our special price of $4000 which was nearly what we paid for our current mattress, so definitely not a special price. Just an insult really. We were told by the Snooze store manager that they never sell a mattress at full price, it is always at least 50% off & can be up to 80%. We will continue to advise as many people as we can about our experience with TEMPUR to hopefully stop them from having a similar experience. As l wrote previously do yourself a favor & DO NOT BUY TEMPUR.

Worst mattress I've ever owned. Got if from Harvey Norman who raved abut it. Paid about$6500 for it less than a year ago and have had a bad back since. Show details

Love it!!! – I love it - still have mine in excellent condition 11 years later. I’m just not sure how to clean the topper - I’ve been spot cleaning this. Looking for another queen size one but very expensive now. So do my kids… Show details ·  2

Tempur mattress - don’t purchase – Awful. Lasted 3.5 years and then sagged. Tempur offer a 10 year warranty but don’t believe it because there is no recourse if your mattress sags after a short time. We had the throw it out:(!!! as we kept waking up with pain in our shoulders and hips. Customer service is based in Denmark and they don’t budge despite showing evidence. Complete waste of money. Show details

Do not buy this product – Please don’t buy this product . Extremely horrible mattress product will cost you your health and back.it sinks over time .I paid a high amount and now trying to return as mattress has sunk, warranty denies confirming it’s within their tolerance. This product has really bad service too. Save your money and health Show details

Over Hyped – they really good at sales talk the over hyped ( NASA Engineered), after a few months of using it it just sunk in the middle and its very expensive waste of Money, it doesn't have a good support, better stick with whats proven ( springs ) Show details

TERRIBLE MATTRESS – My husband bought this mattress a year ago as it was half price ($5000!!!). Absolute waste of money. I cannot stress how BAD this mattress is. I have so much pain in my lower back, I have to sleep with a pillow to stop the pain. My neck and hips are so sore when I wake up. Throwing this in the bin and going back to Sleeping Duck. Show details

Don't waste your money – I would give it a 0 if I could. I had a hip replacement 8 months ago and my husband is a veteran with arthritis everywhere. This bed causes so much pain for both of us to the point where my hip recovery has gone down hill. I can't walk very far again just like before my surgery. I now have issues with my shoulders, as well as in my upper and lower… Read more

back. This is also happening in the same place as my husband and he is having hip problems. Tempur people are completely dismissive and disagree with how the bed makes someone like me feel. They have told us that we have to just put up with the pain for 10-12 weeks because our bodies need to get use to the better support that their mattresses have compared to my spring mattress. This is absurd. My body didn't hurt on my old mattress and my recovery from surgery was going well until I slept on this mattress. We paid $7500 on a 50% off sale for a mattress that causes so much pain to sleep on and no one cares. Do not waste your money on this product because if it's not right for you, the company does not care, they just want your money for a product that doesn't stand up to its advertising. We put all our money into this and now have nothing left to get something different. My husband is a retired veteran so we don't have much. Tempur customer service, don't bother putting your fake " contact us to talk about this" like you have with everyone else. We have contacted you, we have had someone come out, we have done everything we can but you will not help us resolve this issue. Would of been better off throwing our money at the wall. Completely disgusted and angry.

Love it! – I don't normally review things but after seeing other negative reviews, I felt I should leave my comment. I LOVE this mattress. I have a muscular-skeletal disorder so have very tight sore muscles and I am very light weight so normally sleep 'on top of' a mattress rather than aligning my spine properly when I sleep & sleeping comfortably. This is… Read more ·  1

the first mattress I have found that lets me sink in until my spine is straight and sleep comfortably! It works well with my adjustable base.

Most, but not everyone, likes it hot – We did our homework and decided the Tempur mattress and lift base were the right choice. It is very comfortable and has features such as the under bed light, that we like, BUT, we are finding the mattress uncomfortably hot. We haven't slept well for three months and have had to seek relief on the guest bed which is a conventional inner spring. We… Read more

have tried many ways to cool the bed such as gel and cotton mattress protectors. Nothing is working. Dealing with Tempur itself is more than irritating and it seems many people have found the ten year warranty to be wanting and there are concerns expressed about the longevity of the mattress and the base. We contacted Tempur to ask if they could suggest anything we hadn't tried to cool a memory foam mattress. They were totally disinterested in answering questions about the problem of overheating. Instead it was a firm 'no' about a return (which we were not requesting), the suggestion we should have spent longer testing out the mattress in store (how long would that be?) and other negative comments unrelated to the problem. This from two representatives. It seems once you buy their very expensive product, Tempur dismisses the customer out of hand. We suggest people who have a problem with heat retention in their bed, avoid memory foam and consider brands that are cheaper and provide a free in home trial. Don't expect good after sales service from Tempur. Don't make our expensive mistake.

Toooooooo hot to doubt my life – I bought 25cm Original one in HN at Boxing Day. During this month , I keep struggling with sleeping, the mattress is not breathable, my back is like burning every night can’t fall in sleep at all. Way more hot, I was afraid that I bought an old version so check with tempur customer service and submit related picture lot number but after one month… Read more

still no one comeback to me. What customer service it is? This mattress is like a joke, please don’t buy it and run away from it no matter what lowers discount they give you. Never consider again!

Terrible – I’ve given this mattress time. I’ve really tried to get used to it but the truth is I can’t stand it. It feels fine for the first few minutes, but soon becomes hot, saggy unsupportive and uncomfortable. It is difficult to turn over in the night. I have had the worst nights’ sleeps and wake full of pain in my neck, lower back and hips. By contrast,… Read more

on a recent holiday, my caravan mattress was so much better, and as caravan mattresses are notoriously uncomfortable, this is saying a lot. I really wanted to like this mattress. It cost us a lot of money and I am so disappointed. I wish I’d researched more and not listened to the sales talk. Now we’re stuck with it until we can afford to replace it. Definitely would not recommend!

Wonderful – This is the second Tempur mattress I have bought. I had a Pebble one for over 10 years and absolutely loved it. No sagging but thought I’d update when moving home. I’ve had my new Cloud for a few months and it is beautiful. It moulds perfectly to my body and there is no sagging. It is so comfortable. I certainly miss it when I’m sleeping away from home. Show details ·  1

the mattress is faulty and terrible – I've had the mattress for three months from a Harvey Norman Store based on the recommendation from the sale-lady. It's very sagging, and making me difficult turn around & change positions in the bed, and get up. I was looking for a bed that could support my lower back and bought this expensive mattress. Now my lower back is painful every… Read more

morning.

I agree the previous review that it "Swallows you link quick sand", and I believe the mattress is faulty and not durable.

I need to return the mattress!

Not supportive – It feels soft and comfortable for the first few minutes, but then I feel very uncomfortable and it doesn't support my back at all. It causes a lot of pain and I'm so disappointed in this mattress. I have tried to get used to it over the past 3 months, and I think I tried to convince myself it was great for about one week but the pain and… Read more

discomfort and disrupted sleep has gotten worse. I'm too embarrassed to contact the store because I told them it was great. There was nothing wrong with the customer service, this was to the wrong mattress for my body.

Do not buy these springless mattresses. They break down and sag – Do not buy these springless mattresses. We were told they would not get a dip where you lay in them and within 3 months we were waking up with sore backs every day. When we approached Forty Winks and Tempur, they said it is normal for the foam to break down and would not accept our consumer rights to a refund or replacement. We ended up having to… Read more

buy another mattress that had springs and have had no trouble since. Just wasted $4269 and got back pains as a result.

Not like they used to be – After a neck & back injury in 1999 i was left with crushed vertebra & no comfort in my life at all, that was until i was introduced to Tempur, this mattress was so soft, you sunk into it & it supported you in the places you needed it to, it really did feel like sleeping in a cloud. Being a side / front sleeper this was especially good because it… Read more

took the pressure off my spine. I also used the Tempur Ombracio pillow ( 2 in 17yrs ) which together were perfect, total relaxation & comfort. We had that mattress for about 17 yrs until it became hard & started to break down. So i went to the store i bought my original one from & tried the luxe cloud they had ... felt good but i guess now it was because ours had become so bad, we bought it & got rid of the old mattress ( wish i had the serial number which nobody told us about, cause then they could tell us what type we actually had ) ... The first night i had NO sleep, in fact i was in so much pain, my back, neck, hips & ribs all felt like i was laying on rock ... The next day we went back to the store & got told the we tried it so not their problem ... After a long conversation they agreed to get the rep out so he came out gave us the same story. So then i started going to every store that sold Tempur & what do you know ... They are ALL different depending on which shop you go to .... i must have laid on 6 - 8 different types but with the same types of name .... So that was an eye opener ... Go to Bed Shed, Snooze & Harvey Norman & you will find the same ..... So again i bought a cloud this time from Harvey & now after 6 months on it i've ended up having to see a sleep doctor, take sleeping pills every night & even ended up in the ER .... they thought i was having a heart attack but the Doctor told me after numerous test that the pressure being applied to my was pulling on the muscles attached to the back of my skull cause migraines & the chest pains were from laying in these awkward positions for lengths of time ... bizarre i know but fact. I could go on about how horrible & disappointed i am with these products ( which i absolutely loved in the past ) like how when my wife gets in in to bed it nearly bounces you out or the tossing & turning all night, but let me finish with this ....... These new Tempur mattresses are not like the ones they used to sell, they do NOT relieve pressure, they do NOT have no partner disturbance technology & Most of all are NOT comfortable at all& the new Ombracio pillows are absolute garbage, they bunch up & kink your neck or flatten out & kink your neck .... Ive learned this the hard way & im now out of pocket $ 10,000 ..... Dont make the same mistake .... DONT BUY TEMPUR

Crap mattress and crap customer service – Just want to let people know how you are tried by this manufacturer. I have spinal cord leads in my top of spine and lower back. I can not get out of this bed he has sunk so much can’t get out of it. If this is how they treat a disabled person I am disgusted and would not recommend in anyway for anyone that has back problems. Show details

Best mattress! – Was it worth the money…definitely! It felt firm initially but in no time your body is warm and so comfortable. Yes it’s different to normal mattresses and we are so happy we made the change. Show details

Swallows you like quick sand and intensifies pain through out the night – This mattress by far is the worst mattress I have ever slept on!!! It swallows you like quick sand and intensifies pain and discomfort. It's hard to move in it to change positions. It generates heat the more you sink into it. Inspite of it's plush name it puts a lot of pressure on the body. It swallows you then it becomes hard as a rock... The rep… Read more

from Tempur came to assess the mattress and I still haven't heard from either Tempur or Castle Hill store while am suffering every night from sleeping on this horrible mattress. Before purchasing this mattress I saw online that "Tempur offers 90 nights trial" but the Tempur rep later told me that it does not apply to Australia.....why?????? So don't be deceived by that information. He also told me that this mattress is their second best seller.if that is the case then why there are so many bad reviews on line about this mattress? Please research and read reviews before buying such expensive mattresses. I am also greatly upset why Snooze at Castle Hill didn't guide me and help me while I was choosing a mattress and they were clearly aware of my back issues and knew that I needed a good mattress to support me back. Not a word was exchanged to help me, guide me and inform me except he was just happy to take the money and serve other customers. This mattress is paralysing me!!! And I need a resolution either from Tempur or Snooze

Worst buy ever!!! – Since we bought this mattress we’ve had nothing but problems with our backs and neck. It provides no support . Don’t waste your money and don’t believe the sales people when they tell you is the best in market because it’s NOT. Show details

What a con. Terrible mattresses – In 2019, my husband and I bought two long singles and the electric base. Invested a lot of money here, and was told astronauts use this mattress technology. Biggest con ever. The mattresses are completely unsupportive, sag and I wake up with migraines, neck pain and back aches. Neither mattress provides adequate support and they are very… Read more

uncomfortable. We even bought the tempur pillows, thinking this would help, but these were also uncomfortable and added to my neck pain. I’ve been bouncing between normal pillows and tempur pillows, but at the end of the day, it’s definitely the mattresses. My husband also experiences the same pains and discomforts on his tempur mattress, and he wakes up feeling wrecked. Can’t believe we fell for this con, and I’m now suffering constant back pain and migraines. Been to physios, doctors and chiros to resolve the constant pain I’m in since purchasing these mattresses.

Worst night sleep EVER – Purchased the cloud elite soft from snooze on the recommendation of the salesman just prior to Covid, I also purchased the Zero G base. After 7 nights sleep to really give it the benefit of doubt, I had to put it in the spare room and go back to my 10 year old bed. $7500 later and cannot sleep on it again, the worst back and neck pain I have ever… Read more

experienced. Of course zero help in terms of a solution and because of Covid and lockdowns could not do anything about it with store closed. Agree that Tempur should either replace for the firm or return. Not happy and considering taking to Consumer law for refund.

Legal action is required here – Waking up with so much pain and this is was their solution. 1. Take the topper off. 2. Turn the mattress over. 3. It must be me. So here I am modifying a new mattress to get a good nights sleep that cost $6,000. Really! Final answer from the seller was to buy another mattress at wholesale. Three months old and four chiropractor appointments later… Read more

and now reading all the negative reviews is telling me that a judge would laugh his head off that this is their so called customer device. I was told that Buzz Aldrin had this so called foam in his space suite and was extremely happy with it. Wonder if the judge will ask if no gravity had anything to do with it. Now I’m going back to the store to meet the manager and tell him where I’m going with this and hopefully be loud enough to save any others in the store from buying this mattress. I’ll keep you posted on the outcome.

Not so good afterall – Had our Tempur for over 2 years. Thought this bed was fantastic at first but not so sure anymore, sort of reminds me of a water bed, you think wow how cool so you buy one but when you have to sleep on it all the time, it gets old fast. Firstly worst bed ever for play time (cramp city). Then good luck finding a sheet that will stay on, because… Read more

there are no edges, when you sink in the fitted sheet always pulls up over the edges. When my wife was pregnant she couldnt sleep on it, terrible support for her back and very hard for her to get out of the bed (beached whale comes to mind). Its super comfy if you lay right in the middle but when your sharing I always find myself gravitating towards the edge where there is no support. Also its heavy .

This Mattress is Amazing – I brought this mattress 3 months ago and we love it. It super comfortable and my husband who has 2 bulging disc’s wakes up with no back pain. I love how it moulds to your body. Our previous mattress was a spring mattress with a pillow top & both my husband and I woke up with hip/back pain. We will never buy a spring mattress again we will only buy a tempur. Show details

Not even a month old and for the last 5-6 nights have woken up in complete agony. Cannot walk when waking – Not even a month old and for the last 5-6 nights have woken up in complete agony. Cannot walk when trying to get out of bed. My wife and i spent $12,850.00 on 2 single long elite firm mattresses. Looks like we have been ripped off! Spoke to tempur- they cannot/wont do anything. Spoke to supplier and does not look like a positive outcome will… Read more

happen. Shattered to have spent so much money and have no protection. It actually feels like someone has squashed my body upon waking.

Worst Mattress – Worst mattress ever slept on! So hard with no flexibility, could no longer sleep on it! Tempur came and inspected, but to no avail! Comfort is not covered by warranty!  Show details