Pain, pain, heat and more pain.
Worst mattress ever. Spent $6000 from snooze two years ago. It is hot and saggy and unsupportive but it bounces back after you get off it so no refund available. Causes hip and back pain especially if you sleep on your front because your lower back is hyperextended while you sleep due to the lack of support. Never have I felt so much pain upon waking every morning.
Worst mattress ever
After trying the mattress in the store, my wife and I got separate long single mattresses, with adjustable base. I have the original, which I cannot sleep on. I tried for over 12 months, but my back issues kept getting worse, to the point where I need physio. I have no issues getting comfortable and going to sleep, but I wake up in so much pain in my back, hips, and legs. We even had the mattresses replaced, as the first 2 where over 1.5cm different in height, and obtained an upgrade. The new mattress is thicker, but no better. I am now sleeping in our old bed in the guest room.
Purchased in June 2019.
Best bed ever
Everyone should have this bed. Best night sleep ever. It almost feels therapeutic. My wife and I go Go to bed tired and wake fresh. Sounds like an ad but too good to understate how go we feel in the mornings.
Purchased in July 2020 at Snooze victoria for A$7,000.00.
After being advised by the bedding retailers we went with a very expensive option and were guaranteed the best sleep ever.
After about 3 months we felt like we were rolling into the middle of the bed and sink in way too far for a medium which they told us was the firm..(if you can work that out). We have tried contacting a number of people regarding this matter and no one can help us. All we get are excuses including (your bed frames the problem) . We spent our all our savings trying to get a good night sleep but have now had to resort to sleeping on a swag mattress on the floor before we do our backs any further damage thanks to Tempur. Horribly disappointed.
Comfortable Tempur Mattress
I had enough of the metal spring type mattresses.
I tried Kingcoil and other Sealey products like their Chiropractor endorsed range of mattresses (by the way Sealey own Tempur) and didn’t like any of them.
After sleeping on a Tempur matters and Pillow in store, the other mattresses just didn’t feel right anymore!
So, I bought a Tempur Mattress from Snooze last year for 50% off!
I was worried that the mattress would smell once unpacked but that didn’t happen.
Just brought it a week ago and its winter now and we both find the mattress very hot . I did question the sales person before purchasing and it wasn't a issue with the new cooling system it had. For the price i thought it would have been a lot better. So definitely not worth the money.
This mattress sucks
Not worth the money, tempur used to have the best mattresses now they are crap. I’m in so much pain, the firm mattress has no support. No help from Tempur or Snooze to fix the issues.
Cannot find a fitted sheet to fit
We cannot find a fitted sheet anywhere to fit our very expensive mattress. We love the feel of it but normal KS sheets swim on it at only 25cms deep.
3 months in and will need to get rid of this mattress
On 28/07/ 2019 I purchased the above mattress from Harvey Norman. I did send an earlier review and said that I realised my mistake in not buying and inner spring mattress after a few weeks of sleeping on this foam mattress as I found the mattress hot and hated the fact that you sink into the foam and find it difficult to change position in the bed. I went back to Harvey Norman and asked if there was anyway I could return the mattress and change it for an inner spring but was told that there was nothing they could do. The suggestion was that I s...hould keep trying to get myself used to sleeping on this type of mattress as it does take time to adjust from inner spring to Tempur. Well, I have tried and now find that I wake up numerous times during the night and have in fact developed lower back pain and shoulder pain. I have decided that my health is worth more than this overpriced mattress and will be shopping (not at Harvey Norman) for a high quality, well researched inner spring mattress. Trouble is I don't want to put this mattress in the guest bedroom as I would feel so guilty asking them to sleep on a bed that I believe may cause aches and pains. My advice to anyone looking to buy a Tempur mattress is please do adequate research before you part with your precious dollars
Why Harvey Norman lists no Tempur mattress reviews
I moved to the guest bedroom (a spring matress).. and I finally worked out why ive had a bad sleep for the last 9 months - and why have i been boiling hot and uncomfortably cold at the same time during winter! That would be because ive been sleeping on a thermal insulation mat (the Tempur mattress) and using a doona thats too cool, in order to compensate for the heat. But that's not the bad bit. I realised that being locked into your sleeping position by that soft foam, gives me pains by morning. Sleeping on my back has no support, side, no sid...e support and back? Forget it, i don't arch backwards comfortably. It didn't surprise me to see Tempur starting with putting springs in new models. There's a reason why the industry started using springs 50 years ago! I will be selling it.
back killer overpriced rubbish
The Company that created the tempur mattress need to be held accountable selling a overpriced uncomfortable overheating mattress and i'm guessing has never slept on one , otherwise would not have put this product on the market and no refund or replacement which shows once they get your money .they don't want anything more to do with you . UPDATE please do not buy a tempur it is the mattress from HELL .now under medical treatment for my back which was fine until I brought this mattress. the store I purchased from will not help and neither will tempur
Reviews don’t lie- worst bad pain, got worse over time
We thought this was the best mattress ever when we bought it 6 or so years ago. Over time it has continued to soften and provide less and less support. The past six months my husband and I have been waking with terrible lower back pain and only in the last couple of months put it down to our Tempur mattress. Reading the reviews here confirm how bad these mattresses get over time. All the customers with good reviews only bought theirs in late 2017 or 2018. Good luck in a year or two!!
The bed and customer service are beyond pathetic. the product is overpriced and offers insufficient support
I believe it offers no support and also worsened my lower back issues trying to come up with a solution with the company and they did not care at all
Purchased in November 2018.
Terrible mattress, terrible warranty, terrible response from Tempur
This mattress was comfortable for about six months. It supported my back and my hips were happy when I slept on my side. Now, I lie on it and sink right in with no support. Harvey Norman/Domayne Auburn told me "It's guaranteed for ten years" which is an outright lie. And the warranty is a joke. Read the fine print.
Someone came out to have a look but refused to do anything at all to help me. Basically said it was my own fault and that I can't blame the mattress for my bad choice! Even when I said I would do some sort of exchange paying the dif...
Purchased in November 2018 for A$1,697.00.
BEST. INVESTMENT. EVER!
Since purchasing my Tempur Cloud 6 months ago, I can honestly say I have never had a better nights sleep. I feel absolutely no pressure on my body (I am a side sleeper) & I wake up feeling so refreshed. Even purchasing a soft mattress, I can feel my back is well supported. Also, my partner is a hot sleeper, knowing this mattress has a cool touch cover has helped them tremendously. It literally pushes the hot air away from our bodies.
Along with this mattress I also purchased a Zero G adjustable base which was definitely worth the extra money a...
Comfort only lasted for about 6 months.
When I first bought the Cloud 21 mattress, about 3 1/2 years ago, it was wonderful. I am a side sleeper and it was like sleeping on a soft cloud while keeping my spine in perfect alignment. I was thrilled for about 6 months.
Unfortunately, since then it has deteriorated to the extent that it no longer supports my spine. The mattress still looks great but when I lie on it the whole mattress collaspses around me into a large dip with a mound in the middle and no real support. Where it was once stable, it now bounces if my husband turns over...in the night. I am now left with a very saggy mattress and a return of my back and neck problems that were only relieved for a few months following purchase and as we are aged pensioners we cannot afford to replace it. I would never recommend a Tempur mattress to anyone. Very disappointed.
12mths on and upper back issues!
Bought due to LOWER back issues, I've had spinal surgery on my LOWER back. Almost 13mths on and I now have UPPER back and spine issues since getting this bed.
Nothing positive regarding this mattress
We were given the run around from the get-go from the agent (name withheld) with the firm mattress ordered but it was like a slab of timber. Then we had a long drawn out wait for the replacement softer mattress and we've had to make do as its the softest option but didnt feel much different from the firm option. I have had night after night of broken sleep and recurring mornings of extreme back pain. We were told it was the "latest and greatest" in bed technology but after 4 months and forking out 4 grand I can't take it anymore. Do yourself a ...favor and heed my review, this is the worst bed I have EVER slept on and that includes years of hotel/motel stays for work. I can see why they don't offer a trial period as they wouldn't sell any mattresses as all!
- Cloud Geneva
- Verified purchase
Like sleeping on a cloud
Whenever I tried memory foam mattress in store, I always found them way to hard. Until I came across Tempur Cloud range. It felt fantastic in the store, I ended up buying the Geneva Cloud Elite with the Ease adjustable bases and I absolutely love it. I’ve only had it for 3 nights now, I notice I don’t want to get out of bed. It truly is like sleeping on a cloud. Perfect. I love how it moulds around my body, I truly feel held. The adjustable base with zero gravity positions, is fabulous, I just love it. I hope I continue to love it for years to...come. My last spring mattress dipped in the middle within weeks. With the cloud it’s so soft yet I feel totally supported at the same time. I waiting for the cooling mattress protector to arrive as it’s on back order. I’m excited about that as when I was in the store I put my hand inside the packet of a mattress protector and t was so cool to touch. So I’m looking forward to it’s arrival.
Great at first but that didn’t last
Our tempur mattress was great when we first got it 4 years ago however at the almost 3 year mark the mattress started to collapse on my husband’s side (average size male). When I called customer service (any issues with tempur needs to be dealt with through them not at place of purchase) they said it had to have a certain depth measurement for it to be considered for replacement. It is a ridiculous measurement and in saying that ours was only half a cm off. Not very happy with this product or customer service. If I had to recommend one it would be HB Beard. Our daughter has one and it’s so comfortable!
Questions & Answers
Will a medium mattress end up being soft over time ??
Hi I don't actually know the answer. However the flex allowance they talk about is about 50% less than a traditional mattress. We have had our bed for about 3 months and its like medicine. We go to bed broken and wake up like brand new. Both my wife and I look forward to going to bed. Amazing to say the least. Its super expensive but we think its the best investment we have ever made.
Much like any product you purchase, the one you try on a shop floor will feel slightly different to the final product you get at home.
This will be slightly firmer initially as the product is fresh from manufacturing. Once the product has ‘settled in’ it will be closer to the product tried on floor and shouldn’t change from there.
Hope this clears up your query.
I have just purchased one yesterday Cloud Elite Touch from Snooze and after reading so many negatives I am seriously worried that I have wasted my $4000 which is a lot. The delivery date is nearly 2 weeks away and now thinking of cancelling the order and just buy a plush conventional mattress. There has not been one comment that has praised the mattress.
Cancel!! Get your money back! Get a sleeping duck mattress which has full money back guarantee and 100 nights to trial your mattress. Tempur is a waste of money.
Thanks Kelly, unfortunately it arrives on Wednesday , I am concerned but I have spoken to their hierarchy in Melbourne and hopefully I am going to be happy with the product it is very costly if it doesn't suit. I have pain in pressure points and a side sleeper and needed to change and whilst the shop encourages you to try for 5 minutes it will never be enough.
I tried out Tempur Cloud Collection with exclusive options available to either Snooze or Harvey Norman
I was in HEAVEN!!! My back aches most of the time, but worse after trying 2 new mattresses that are two firm.. So this seemed like a wonderful solution- I want the whole shebang! Adjustable base and all.
BUT reading these reviews, I'm terrified since it is a MASSIVE investment.!
My last two mattresses had a trial period... so no risk taken and even if there was $1000 is not alot to lose.
I don't know who to trust! Being a single mumma of mature age with a toddler and 7 year old, having been in a serious MVA injuring my back and suffering fibromyalgia, I really really need a good mattress- SLeep and support are essential!!!!!
With that many negative reviews,.. well it's very very very hard to trust the promise made by Tempur.
I wish you could convince me otherwise as I'ce never felt such an amazing comfort as the 10 minutes in store! - but that is not going to tell me what my back wll be like the next day!
Hi, I hear you. I was in the same predicament. I have neck pain all the time (radiculopathy). I persuaded my self to buy the whole setup. After $7,000 I realised I am genuinely not very satisfied with my purchase. I mean yes it feels luxurious and comfortable but support wise it’s just not there unless you are using the lift options on the bed via the remote to help you get out. I purchased mine from Domayne at Melbourne Central. I am not a heavy person and fall within the healthy range of my BMI.
After two years I noticed the mattress has a dip. I called the customer service and was advised it has to be a 2 cm for them to replace it as per their t&c’s.
The massage option is not a real massage option but rather a vibrating effect . Honestly all in all I would not purchase another Tempur mattress again. I would rather get a premium quality mattress with a nice pillow top. I say this because my brother and I got our mattress at the same time and mind you he is beyond the healthy BMI range and his mattress is still in shape and yet soft.
A cheat way I found that works is using a super plush pillow topper on a good quality mattress and boom you have a super premium mattress.
We bought a Tempur Nova Elite Cloud Soft King mattress from Harvey Norman because we had tried a memory foam topper on our old mattress & loved the feel but didn't like the fact it kept moving. I have two prolapsed discs in my neck & issues with my shoulders but a side sleeper & find the new mattress brilliant with my memory foam shaped pillow as well. I just wished we'd bought a deeper one (ours is only 25cms) as it is difficult to buy sheets for it.
|Thickness||30 cm||30 cm||30 cm||30 cm|
|Country of Manufacture||Denmark||Denmark||Denmark||Denmark|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
|Release date||Mar 2012||Mar 2012||Mar 2012||Mar 2012|
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