Tempur Original Range

We’ve had our tempur mattress now for a month and I’d say it’s a bit meh. Nothing bad about it but given the steep price, even at discount for $8000 at Harvey Norman, with hindsight in mind, I wouldn’t expect too much of this mattress. I’d say it’s just a mattress. The first few nights are horrendous, you will hate it, and then you get used to… Read more

it, but I’d say don’t expect any magic after that, I wouldn’t still say our old IKEA memory foam mattress was way more comfortable and allows you to sleep better on any side. Because the tempur tends to mould the most where you’re the heaviest, stomach sleepers might find lower back pain as it arches your back downwards putting pressure on your lower back, so you’ll find that before you fall asleep, you’ll naturally try to fall asleep on your side or back, however if you like me turn around at night, you’ll wake up with lower back pain.

I’d say if you’re out there looking for a new mattress, don’t get too caught up in the parents and ‘tech’ of this mattress, thinking the price tag gives you the best, you’ll probably find yourself disappointed, so you’re better off looking at mattresses that are way cheaper. I must say that I do regret the purchase given how much money it is.

I purchased a TEMPUR mattress from David Jones in December 2023, expecting a premium product. Unfortunately, within less than a year of normal household use (with a mattress protector, in a ventilated room), the mattress developed serious mould issues on both the cover and foam. When I raised a warranty claim, TEMPUR’s international claims team… Read more

rejected it, alleging “exposure to liquids,” even though the mattress has never been soaked or exposed to any spills. A mattress protector was always used, and another mattress in similar conditions (different brand) has had no issues.

TEMPUR’s response has been extremely disappointing. Instead of standing by their so-called quality guarantee, they pushed responsibility back onto me, ignoring the fact that under Australian Consumer Law, products must be of acceptable quality, safe, and durable. A mattress that grows mould within a year clearly does not meet these standards.

Mattress cover fabric – We have similar issues with our mattress or may be only with the fabric of the mattress cover. We purchased our mattress 4 years ago. I loved it from the first minute, but it took a while for my partner to get used to it. He felt like sinking. Now we both like the feel and find very comfortable to sleep on it, except that we need to smooth out the… Read more

fitted mattress protector and fitted sheet daily and adjust them back to place since they keep wrinkling while shifting to the left. We tried to rotate the mattress to see if this stops, but it didn’t, only the shifting changed direction; everything moved to the right. We are up to the point when we cannot put up with this adjusting any more. Recently we got a heated mattress protector, which also started to wrinkle and shift, which, for safety reasons, cannot be left wrinkled at any time. I learned that, this product is discontinued, and currently they are using different fabric for the zip-on cover. So please don't be put off buying Tempur mattresses because, otherwise, they are excellent to sleep on.

Amazing mattress, no idea how we’ve slept without one! – I wanted to wait some time, purchased in 2016, before actually writing a review. Many things are great the first year, especially something with a price like this; but it has been worth every cent. I have spinal issues and chronic pain, and this has helped so much and allowed me to actually lay in bed watching Tv and sleeping with no pressure or… Read more

sore points anywhere.

The mattress is firm, which my partner and I wanted and had been extremely consistent with this. The exception, is if the heat is not on in winter, and the room is extremely cold, it’s a bit firmer, but nothing that would distract from sleep or comfort.

He quality is excellent and didn’t have any of that “plastic” smell when it was delivered. We also purchased a base however the base didn’t fit up and around the stairs to our room, and sadly the retailer “lost” it before we could actually have it moved to storage. So that is on the shoulders of Domayne not in anyway Tempur.

I’d suggest to try a few different mattresses, from the firm Tempur to the softer “cloud” ones. Spend ample amount of time so the mattress can conform to your body to determine how it feels. And take it acccount that the mattress is flexible so should be easy to fit around corners and such, but the bases are not.

Great warranty of replacement if anything should have an issue. Which I’ve never heard of anyone having an issue with them. My parents have been using them for over 20 years and would never switch to another. Same with us.

Just extremely comfortable, very high quality made in Denmark, and zero issues in the last two years; and I expect this to be the case for the next 10 at least. Works great on floor or on a slatted base. Firmess can differ depending on the “stiffness” of slats you may have. So if you get it home and it’s too soft, even being a firm mattress, change the slats or try a solid base. It’s not the mattress that is the issue, it’s more of what’s supporting it.

I’d highly recommend Tempur mattresses; I’ve had several other brands like Sealy, King Koil and others and nothing comes close. Awesome bed!! However, their pillows do leave something to be desired, as ours are totally flat and cannot find the tax invoice so guess that’s a loss. But that’s another review!!

My wife and I bought an adjustable Tempur king-size split bed with 'firm' mattresses and some pillows about five years back, and we couldn't be happier with them. We'll be staying with Tempur from here on and will certainly never go back to spring mattresses! When I see comments about mattresses being too firm or too soft, I suspect those buyers… Read more ·  1

might not have spent enough time finding the best fit for them or reviewing the unique characteristics of the mattress. On top of the fantastic quality, Tempur's after-sales service has been outstanding. A big thank you to Althea and Adrianne from their customer support team.

So comfortable – I’ve had my Tempur mattress for 9 years and I still love it. There is a permanent indent where we sleep but doesn’t affect our sleep, still extremely comfortable. Got mine on a half price special at Domayne for around $3200 (just for mattress)and bought the 4 drawer Tempur base too. Very happy with it. Show details ·  1

Very comfortable – We bought these long singles on a zero gravity base, we thought after a couple of weeks that we had thrown our money away. After a month of being uncomfortable my husband read that you need to get all the air pockets out of the mattress too soften it. So we crawled all over them digging in our knees in hope to soften. It worked, that same… Read more ·  3

night I slept like a baby, it's even more comfortable 3 months later. Couldn't live without it now. Ps I have really bad scoliosis

Tempur mattresses are like buying a used car that has been done up by the dealer. They look and feel the goods in store, but when you get it home, you immediately notice priblems and get buyers remorse. They are too hard and too soft at the same time. They are so expensive. You can get much better mattresses for 3 times less. The only positive… Read more

thing I can say about it is low partner disturbance. My 5 year old mattress is about to be rehomed and I can't wait to see it go

Designed to be used in Space not on earth – Price out of this world because 'The only mattress and pillow recognised by NASA and certified by the Space Foundation'. Quality is designed to be used in space, not on Earth where there is gravity. Bought a firm mattress, and within 1 year became medium at best. The worst part is the post-sale service. Most unskilled admin staff behind the… Read more

computer sends emails with zero email Adequates. Can't believe a company is this calibre would have emails come out of this quality.

Nowadays, the quality of all products is questionable, but what gets one company to stand out compared to the rest is the post-sale service. Tempur is not the one to deliver quality or after-sales service. , Stay away people

DONT WASTE YOUR HARD EARNED MONEY PLEASE – Guys please please DONT WASTE YOUR MONEY. The mattress started sinking with in 2 years and their 2.cm policy is made in such way that they can just easily get away with consumer rights. Mr and wife have started back pain due to this rubbish mattress and Tempure won’t do anything to fix it horrible experience. Our Prince mattress $600 is still… Read more

going strong and look at this $3500 mattress ahh I wish I had read the reviews before buying and not just trusted blindly to the sales manager at The Harvey Norman Domayne Auburn NSW

Terrible mattress – paid a fortune for it, biggest piece of rubbish I have ever bought, I would stay away from them. I bought it to help my back they hold the heat you feel like your laying on a volcano, very uncomfortable. Sleep is worse. I would like my money back not happy. Show details

Tempur Carina Prima Contour Firm King Mattress – Tempur Carina Prima Contour Firm King Mattress, I paid big bucks for this mattress, for the first 4 years the matress was perfect, then on year 5 the mattress lost its firmness and integrity properties, the warranty its meant to be for 10 years but after two attempts the manufacturer refuses to cover the matress, first of all its impossible to… Read more

find a metal stick long enough and comply with their instructions to take the perfect warranty pictures, the entire experience was a total epic fail with this considering I paid nealry 10 grand between the bed frame and the mattress. Do not waste your hard earned money with this company, they are crooks. 10 Year unlimited warranty yeah right? The company rather not comply with a warranty, even bother sending someone to witness how bad the mattress lost its properties and rather deal with a bad review and degraded reputation as a result.

Overpriced under achieving – Our mattress is 6 years old and we have the adjustable bases to suit. The mattress sags down with weight where your bum goes and causes back pain. Tempur warranty is worthless and they wipe there hands of the problem. We think it is because of where mattress bends for zero gravity function. Very, very disappointed and feel ripped off with the price mattress. Show details

Loved my first Tempur, this one was awful - induced back pain – I purchased a Tempur Original 21 from Snooze Alexandria here in Sydney. I have bought Tempur beds before (once in Australia and once in the US when I lived there) and loved them for over a decade. In fact, they really helped with the back pain I had in my younger days. But then...after buying the Original 21 and sleeping on it for 6 months, I… Read more

ended up with back pain so bad that I had to see doctors, physiotherapists, acupuncturists...and take 3 weeks off of work. Then I stayed at my friend's place and by accident woke up feeling good for the first time in months! I've changed beds and my situation is so much better. I wish I could return this mattress or something, a lot of expense and a lot of pain. This mattress was supposed to be firm from what I understood, but it certainly did not feel this way when it arrived at my home.

Sinking Disappointment – Our second Tempur mattress. First one was great for many years. They have a great comfort feel. But this one has deteriorated after a few years. It sinks way too far causing back pain. Tempur refuse to do anything as the permanent sink is less than 2cm. This misses the point as it has a huge sink when you actually lie on it. They just ignored this complaint and repeat their 2cm policy. We will never buy Tempur again. Show details

Would not recommend – Mattress is two years old and has expanded by 5cm, dips in the middle when sleeping have been in discussion with tempur since June with bad customer service and they will not honour their warranty Mattress is also super hot to sleep on Would never buy a tempur product again Show details

I would NEVER recommend a Tempur mattress!! – We have had this extremely expensive mattress for 1 year. There are significant sags in the locations where we sleep. I understand that all mattresses do this over time, however its only been 1 year! They offer a 10 year warranty. But what they don't tell you, is that the mattress has to dip more than 2cm in order to make a claim. Clearly the… Read more

longer we use it, the deeper this will get. We have been using another mattress topper on top of it for the last 3 months. The bed has become quite uncomfortable and therefore we won't be using the mattress anymore and instead are forced to buy another mattress. So I guess I will never be able to make a claim. They are over priced and do not stack up to what they promise!

Love my Tempur mattress – I bought my Tempur mattress several months ago at half price as it was ex floor stock. I could not be happier. Every night when I get into bed feels like bliss.I’m sure I sleep better on this mattress. I also have the base that allows you to raise the head or the feet (came with the deal). I’d highly recommend. Show details

Not worth the gamble, uncomfortable, bad communication, no satisfaction guarantee! – No where near as comfortable as the store display, hasn’t worn in. It’s hot, even with a fancy wool underlay that’s meant to help regulate your temperature... doesn’t breath, even with expensive sheets we were recommended to buy. It’s caused stiffness and back issues. Nothing good to say about the mattress or the brand. We took a gamble and… Read more

bought it because it’s meant to be the best. Shouldn’t have bothered. Forty winks says tough luck, I’ve emailed tempur was told they’d call - they never did, I have followed the email 3 times, still nothing. Got a reply through messenger saying tough luck it’s forty winks problem. So here we are. Stuck with a uncomfortable mattress and big old Chiro bills, so I think I’d leave a review to make sure others think twice about the brand.

Beware the warranty – The snooze salesman banged on about the "excellent" warranty but neither he or the warranty fact sheet he gave me stated that after 5 years you had to pay for part of the mattress if you have a warranty issue depending on how old it is and its based on the overpriced RRP not the price you paid for it. THIS IS FALSE ADVERTISING. Sleeping duck has a… Read more

better warranty than tempur and I would never have bought it if I knew what a sham the 15 Year warranty was. And the mattress was so hard I had to use the memory foam topper off my old mattress to make it bearable. So much harder than the one in the shop.

Do Not Waste Your Hard Earned Money! – While I cannot fault the comfort of our mattress (although extremely hot to sleep on), our experience with Tempur has been less than satisfactory. Our mattress developed depressions on both sides of the bed. Tempur’s warranty conditions ‘allowed’ us to replace the mattress at 30% of our original purchase price for every year over an initial five… Read more

year period, effectively paying tempur $3600.00 to replace a faulty mattress that we have already outlayed $6000.00 for. Trying to reach a conclusion was the biggest, most time consuming and labour extensive exercise ever. With zero result. I would never recommend this company/brand/product to anyone who values the products they invest in as this one is not worth it.

Tempur Mattress Avoiding Warranty Claim – We purchased this mattress just on 4 years ago from Harvey Norman and chose the firm option. The Company itself, do not honour their warranty claims due to the mattress having to be at least a 2cm impression. This does not apparently include the fact that the support has gone from the mattress whereby no longer firm but soft. I would not… Read more

recommend this product or Tempur due to the fact they do not stand by their warranty or change it to suit themselves if a buyer ends up with a problem. A reputable Company would listen to customers and replace the product within their warranty. Hopeless 10 years warranty when the Tempur Company Dan foam do not honour it. Buyers should buy mattresses with a spring foundation underneath as if and when the Tempur foam fails (gets soft) thats all you have to support you! along with the recommended base. It seems instead of warranting their mattresses, they just discontinue, and bring out a new model!!

Has been great – Our Tempur mattress is 12 years old & now ready for replacing. There was no compression of the foam until about 8years in. I have always loved it, although as it is a high density foam it has been warm on those hot summer nights, something we were anticipating. I will absolutely be replacing it with a Tempur. Although not for everyone, it was perfect for us. Show details

Extremely comfortable – We bought this new bed a couple of months ago. We have a pair of long singles placed together. The Tempur mattresses are incredibly comfortable. We both love them. They are soft and at the same time, very supportive. I have arthritis in my hips and I found that with our previous innerspring mattress, after a short while it was painful to lie on my… Read more

side (my normal sleep position). With the Tempur mattress there is absolutely no sensation of pressure that would cause me pain. The mattresses are very supportive and do not cause back pain as some soft mattresses do. We bought from the Bed Shed at Aspley in Brisbane. They were very helpful.

Worth every penny – I'm so glad I went with my gut instinct and assumed that the majority of people who write on review sites are unhappy. The feedback on the Tempur Original was fairly negative but I'd slept on one for a week when I was house sitting so I just had to convince my partner. Best. Purchase. Ever. It took a couple of nights to get used to but after 4… Read more

weeks I wake up every morning feeling rested, I don't wake up when my partner rolls over in the night and have even stayed sleeping when he got out of bed. I have struggled with poor sleep quality for a number of years. Who knew that a mattress would solve that.

Very comfortable but terribly hot in summer – We bought our mattress in August last year and it was great until it got hot at night. We wanted to take it back after the first month and then realised that we did not have a waterproof mattress protector per the fine print in the bed shed contract. So we paid nearly $3000 for a dud.  Show details

Beware of Electrical issues – Great Bed until something goes wrong. Then an absolute hassle to get hold of anyone and get it fixed. Looks like I wont be sleeping on the bed for several weeks  Show details

beware of warranty hype – I have had mattress for a few years now. It was good at first even though the heat buildup is quite unbearable in summer and is still happening. Being new it was great for my back but then it started to develop "dipping" in both sides which has gradually gotten worse. I even tried rotating it constantly even though you are not supposed to have to… Read more

do this. Contacted Harvey Norman and Tempur for warranty replacement of mattress as it is only 3 years old .After a month of waiting they refused to honour my warranty because my mattress had a stain on it and this had apparently compromised the integrity of the mattress (I do have kids and a life and accidents do happen ).It is also a big king bed with problems on both sides and believe me when i say the stain did not cover the entire bed . Even though the the dipping had reached 2cm with photographic evidence taken by the tempur representitive they still refused my warranty. So then i tried to email both companies to say this was unfair but neither will even answer any emails now as they consider the case closed.

I am actually in the process of taking this to consumer affairs but i know they will NEVER honour the warranty because it it bogus.

PLEASE read the reviews for this company here and in America and you will see that i am doing what most of these people had to as well ...PUT MY $4000 MATTRESS OUT FOR RUBBISH COLLECTION because that it what it is.

My new bed arrives tomorrow and my back cannot wait as this has been hell for me for months and months now but TEPUR and HARVEY NORMAN do not care.

DO NOT BUY FROM EITHER OF THESES DODGY COMPANIES

DISHONEST THEIVES.

Very comfortable – Very comfortable, as long as you can insulate yourself from the build up of heat during sleeping. Have used a 2 inch bamboo cushioned mattress liner which goes part way to achieving this end. Inquiry be email to Company Product Support brought no response, which unfortunately leads to us never purchasing Tempura products again.  Show details

good!!! – one year ago my boy friends have a problem for his back ,and my the other friends itroduce this brand ,and also my friends is the sales from Tempur .and he said it helpful when the people have the back problem , and until now is over one years , from the first 3 days is cant suitble foe a new one ,but right now we like it ,and cant leave it anymore  Show details

Too hot in Summer for me – UPDATE: it’s been 18 months since we bought the Tempur 21 and although I originally loved it - I’ve now had to replace it! It is just way way way too hot for me - Summer is unbearable. I have an air conditioned bedroom but this doesn’t help much. I end up freezing on top and being superheated underneath. It’s not that it makes me sweat - rather… Read more

it radiates heat and makes me overly warm and results in me waking up every night when it’s Summer. The mattress is otherwise great - still super comfy. My husband loves it but I can’t sleep on it - even with all cotton lightweight sheets and pjs etc. If you are a warm to hot sleeper I dont recommend Tempur.

ORIGINAL REVIEW: We bought the Tempur 21. Both my husband and I are very light (50kg and 70kg). The mattress in the showroom was so comfy we were hooked straight away. When the mattress arrived (boxed and in plastic wrap), I was expecting it to require a lot of airing out but was happy to discover there was NO SMELL at all! Unfortunately it was really firm and not like the store mattress at all. The first two nights I had a sore back and neck. We put the mattress on the floor and walked all over it many times over the next 4 days and that definitely softened it up so that it was perfect. We love this mattress and are super happy with our purchase! We don’t find it hot at all - in fact it’s a lot cooler than our previous pillow top. We do sleep with cotton blankets though (we always have).

As expected better than the cheaper foam imatation we had before – It great as expected except the mattress cover and fitted sheet keeps twisting not certain that that has anything to do with the mattress but it didn't happen with our last one so it must be the fabric that covers the mattress.  Show details

Horrible – Back pain and really bad hip pain when laying down for only 10 minutes. Avoid like the plague. No help after problems occur. Show details