AI reviews summary
Pros
Cons
Verdict
While some users find the products functional, there are widespread reports of items not matching their online descriptions and being of lower quality than expected. Significant difficulties exist regarding post-purchase support, with many experiencing long delays in delivery and a consistent failure to receive promised refunds.
One star. A product that did not work. A refund process that turned into a negotiation. A deeply frustrating experience. I reported my faulty EMS Foot Massager and requested the advertised 85% keep-the-item refund. Terra Wellness initially offered 50%, then just 20%. They cited a 14-day limit, yet later acknowledged that the 90-day period I had… Read more
raised had not expired. After further negotiations, they offered 80%. I should not have had to negotiate like this over a faulty product. I decided to return the faulty item at my own expense instead. A non-working product, changing refund offers and return postage out of my pocket. I have also decided to report this matter to NSW Fair Trading. Buyer beware: based on my experience, I would strongly caution anyone considering buying from this online seller.
DO NOT BUY FROM Terrawellness package was delayed and I did not receive what I ordered. then they would not cover return postage for refund of incorrect product supplied.
BEWARE of this company. I purchased Grounding Sheet and a Grounding Mat earlier this year at a cost of $194.94. I have not used this product as I had queried the difference in the advertised quality and that stated in the brochure that came with the product. IN ADDITION, THEY SENT A SECOND SHIPMENT WHICH I DID NOT ORDER BUT WAS DEBITED TO MY… Read more
CREDIT CARD!!!! Terra Wellness do not answer your questions, they are not contactable by phone, take no responsibility for supplying unordered goods and debiting your credit card. I have since seen another review where this happened. They also deny that the customer has contacted them within the allowable time frame. Product does not match quality stated on their website. I am left with double what I ordered at a total cost of $389.88 and a piece of my sanity. The goods remain unopened and having closed the chapter on this experience will now throw both in the bin. It has taken me months to write this review as the thought of Terra Wellness drives me to despair.
Reviews with attachments
So disappointed. I purchased a shower head filter and payed for express shipping but delivery took a long time. The product was faulty. I've sent numerous emails, sending photos and a video but customer service just keeps asking me for more information, which I have already explained. Im not getting any resolution, a replacement or refund. Im so… Read more
upset...dont waste your time with this company...im not even sure if they really are an Australian company...more likely selling from China....be careful
The vibration machine doesn’t work. Doesn’t help the the courier driver threw it over the fence. Despite many emails I am not getting a response for how to return for refund. Poor customer service.
It sounds incredibly frustrating to receive a… Read more (+1 reply)
NEGATIVE REVIEW! TERRA WELLNESS IS A SCAM COMPANY TERRIBLE CUSTOMER SERVICE AND BELOW PAR PRODUCTS AND BAD SHIPPING TIMES. I ordered 2 of the butterfly pillows which were ok for a time then flattened , the pillowcases when washed didnt come clean and the zips broke,then i ordered the vibration machine which after some research and against my… Read more
doctors advice asked to cancel my order straight away same day,as i did with the pillows both before they were shipped,and waited some time for a response which was they had already been shipped,i had no tracking to prove this untill a few days later,the pillows come from china not australia as they claim are a small australian business , on the website its says try for 180 days free and If you dont like the items purchased, 2 options are available,1 keep item with an 85% refund which saves on return shipping for customer, option 2 return items for a full refund. I opted for option 2 for both orders only to be answered days later with you can keep the items with a 20% refund or return them and pay the shipping myself. No refund of the express shipping i paid, and then at the last minute i was offered 50% refund of the pillows if i kept them,but to return the unopened vibration machine i would have to pay full shipping at post office which is almost $100 wow im gobsmacked at the disgusting customer service and the lies this company tells. Do not buy from them they are a total scam,and you will not be honoured with their refund policy.UPDATE- i am still trying to get a partial refund even after contacting consumer affairs,ACCC and vcat, i was advised to email terra wellness under their advisement which i did and 2 days later got a response from terra wellness saying the only refund they are prepared to offer is the same as before 20% ,mind you they did offer me a 85% refund via email and then sent that email to their review team and still came back with 20% refund and they dont care if i take them to vcat,they said thats your choice, and as for the $68.05 it cost me to return the vibration machine which consumer affairs said i am legally entitled to a free return,the company said they will keep that response on file , so as of now still scammed terra wellness does not abide by their own refund policy,let alone consumer affairs rules. So wow dont buy from terra wellness is the lesson here. Also they are a chinese company not a small australian business as they claim to be.
- +1
My daughter bought 2 x Terra Wellness grounding mats about 3 days after I bought a so-called grounding sheet. See my separate review on that on this website, and a very detailed review on my website. Just search "scam alert" on johnhartnett(dot)org As a PhD physics professor in the field of microwave and radio physics I think I am an expert on… Read more
this product. Because the physics of the grounding mat, just like the grounding sheet, does not allow you to ground to earth through the electrical earth line of a wall socket the product is a falsely advertised scam.
I used my multimeter and measured the line resistance from the mat to the wall socket and found a 100,000 Ohm resistance. That means no electrons could possibly be conducted from the earth to the mat. It effectively means an open circuit between the mat and the earth. Terra Wellness admit the inclusion of the 100kiloOhm resistor, for safety reasons, i.e. in case of lightning strike.
Because Terra Wellness has a 90-day refund policy, 100% refund no questions asked. I proceeded to try and get a 100% refund on the 2 mats my daughter bought. That has been no small task. The company treats you like dirt.
I sent many emails and at Terra Wellness request posted back to the 2 mats on 14 Sept 2026. About 2 weeks after they received the goods to their Victorian warehouse my daughter received a 50% -- that is, 50% not 100% refund. Ever since I have been emailing asking for a full refund but now they act like they are totally deaf. Total radio silence.
I do not recommend Terra Wellness, it's business practices are about the worst I have ever experienced.
Having a scientific analysis ignored, returning… Read more
I paid Terra Wellness $558.8 on 26 August 2026. I have been waiting since August and, despite more than 10 attempts to resolve the matter, I have not received the goods or a refund. Terra Wellness initially claimed the order was “in transit” and later claimed it had been delivered to a “safe place”. No delivery photograph, signature, GPS data,… Read more
delivery time or exact delivery location has been provided, and nothing was found at my property.
I have now lodged a formal complaint with Consumer Affairs Victoria and raised the transaction with my bank. Based on my documented experience, I cannot recommend Terra Wellness.
It is completely understandable to feel angry,… Read more (+1 reply)
Beware scam. I to was mislead by there flashy add but was extremely disappointed with the substandard product they sent me. The pillow was wrapped in what looked like a garbage bag and when unwrapped the zipper was broken and the stuffing was falling out. And then all the promises about refunds are followed up by stall tactics and negotiations for… Read more
you to either give up or accept 20% of the original price, which even then they wouldn’t have followed through.
Giving you the runaround with lowball payout… Read more
Ordered two Titanium cutting boards from Terra Wellness Received very poor craftsmanship Stainless plates instead Edges seem to be hand filed This is a complete scam!!!
Delivering hazardous, poorly finished steel plates… Read more
I purchased a salt lamp from Terra Wellness over a month ago. When it arrived it was broken into two pieces. I took some photos straight away and politely emailed advising of the issue. Initially I received a response saying they would come back to me with a solution. That was weeks ago now. I have emailed three times since, asking for an update… Read more
and I have received zero response. I have obviously lost the $40 the lamp cost me and the lamp is broken so I will never be able to use it. Terrible customer service, please stay away from this business.
You reached out politely with photo proof right… Read more
can I give them zero star ? o bough this Ergonomic pillow 2.0 which is a rubbish product. When I emailed for refund their team advised me that it’s outside of 90 days period and ineligible for refund. Fake advertising. it’s only day 70 when I approached them for refund because this pillow is aggravating my neck pain. no Refund as yet. I would say ya all that stay away from these scammers and save urself time and pain
It makes complete sense why you're furious.… Read more
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My chiro recommended I get a pillow of this style for chronic neck pain and headaches. What I purchased was not what I received. As others have experienced, I thought I was purchasing from an Australian company as per their shipping info.. I paid for express post shipping but it took a full week. Pillow was stuffed into a small cylinder and even though it's been unwrapped and on the clothes airer for 3 days now it is still an unusable mess.
I am so deeply sorry for this frustrating… Read more (+1 reply)
This is a scam! I got a filtered plastic shower head. When I questioned this, I was told that the ionic shower head product on the site is the same as the product I received but there were no features that were described, it was plastic, and does not in any way resemble the pictures portrayed on the site. I Would never recommend this business.
I am deeply sorry for this incredibly frustrating… Read more
If I could give zero stars, I would. I still haven’t received my item, and no tracking information was ever provided. Customer service was equally disappointing — my polite enquiry was met with a blunt “what’s the order number” and nothing else. No greeting, no acknowledgement, no apology. For a business built on “wellness,” the tone was anything… Read more
but.
I’ve now lodged a dispute with my payment provider in the hope of getting my money back. Based on my experience, I’d strongly recommend staying away.
I am deeply sorry for this incredibly frustrating… Read more
A genuinely cr#p online experience - false advertising, cr#p, low quality product.
It’s clear how disappointing it is to receive an… Read more
We bought a 600 dollars wheelchair and receive a 200 dollars one, poor quality not even similar enough. They don’t reply messages and no refunding.
It sounds incredibly frustrating to purchase a… Read more (+1 reply)
- +1
If I could give negative stars, I would. I purchased a cutting board only to have it arrive severely scratched and stained. Upon contacting support, they offered me a refund based on me shipping it back to them at my own cost ($22!) only for them to not provide a refund after reciveing the item, which I know they recived according to tracking. They then fought with my bank over a period of four months to deny my chargeback.
It sounds absolutely infuriating to receive a… Read more
Latest follow-ups
I bought 2 salt lamps from their website and they absolutely rubbish 1 of them i put in the bin as it had a massive crack the other one isn't what I ordered it's a usb faux rock absolutely disgusting products do not waste your money on anything on their website
Follow-up · They said to contact the customer support with my order details for the 2 faulty products so I did and still no communication or refund , just dodgy fakes
Consumer affairs needs to have a good at this company their absolutely faux and are ripping off so many people
Scam site!! Won’t return emails, won’t refund me! Absolute rubbish product sent to me, looks nothing like what was advertised
Follow-up · I ended up escaping the matter to fair trading, they eventually got me my refund
You paid for a quality product, and receiving a… Read more (+1 reply)
Unfortunately it’s impossible to get an update on my order and it’s end of work day 4 since I placed an express order. Tried to look for a shipment details however there are none and their website is showing that my order does not exist. Extremely… Read more
poor customer service responded two days ago that order has been shipped however they don’t have any shipping info. Since than I have not received any communication despite sending and email and a message to the phone number listed on a website. Express shipping is a waste of money and it will be a miracle if I even receive an order.
Follow-up · Terrible company and terrible product. Do not buy anything from this site.
It sounds incredibly frustrating to have paid for… Read more
Find out how Terra Wellness compares to other Appliance Retailers
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Positive reviews
Sceptical at first, now will never be without this sheet. I sleep through the night with no tossing and turning. I wake in the morning and easily get out of bed without creaking and groaning, my sleeptime has increased by around 2>3 hours per night, some mornings l just don't want to get out of bed. Show reply
originally ordered a vibrating machine and experienced a few hiccups with the delivery, as well as an issue with the machine not working properly. However, despite these setbacks, I received nothing but excellent customer service from Terra Wellness. Their team always responded promptly to my emails, kept me informed throughout the process, and… Read more · 1
arranged a replacement without any hassle. It’s refreshing to deal with a company that stands behind its products and genuinely cares about its customers.
Very happy with the customer service and the way they handled my concerns. Thank you, Terra Wellness! Draga
I was waking up 3-4 times a night for several years. Since I started using the Terra Wellness Butterfly Pillow I’ve been mostly waking 1-2 times a night and sometimes have 0 wake-ups. My neck and shoulders are less sore and in the mornings I wake up more often feeling rested. I count this as success. The Terra Wellness Butterfly Pillow is also… Read more · 1
less expensive than almost all the other brands of Butterfly Pillow while possessing almost all of the core features of the highest quality exemplars.
Negative reviews
If I could give zero stars I would! I purchased a 20kg weight vest with the item description stating that weights are included. I also received confirmation from Terrawelless prior to receiving the item that the weights are included as per the product description. Upon arrival no weights were included within the package. They advised that the… Read more
weights have been dispatched in another shipment. After waiting 2 weeks for dispatch confirmation and numerous follow-ups, Terra then advised that the weights are not included. They then delayed refunds and refused to pay for return shipping costs. I have lodged an action with the ACCC and Fair Trading in the hope that future customers will not become a victim of this companies false and misleading and fraudulent business practices. Please read independent reviews on independent websites prior to purchasing anything from Terra wellness as the company is a complete scam! Note reviews on their website are not genuine and for marketing purposes only.
I paid $10 extra for a prompt delivery. When not received as promised, first they blamed the couriers, then when I pointed out that the email confirming the delivery label was sent it was already later than promised delivery, the ‘we’ll investigate and get back to you’, then delivery ten days later and silence. They pocketed the money and ignored my complaint.
Ordered a smart watch, had to follow up tracking number, they made up an address instead of sending it to my PO box, it ended up in another town because they just put my address as 'main street' i had to contact aust post to find out where it went and it finally got sent to my PO BOX. Terrible communication and dumb as fuk
Recent reviews
I would give a rating of no stars if that was available. After six weeks I have not received an answer to my question about what their cutting board is made from as it is advertised as titanium but the notes say it is stainless steel. No human can be contacted on their chatline which is run entirely by bots making nonsensical statements
SCAM – Buyer Beware! I ordered two ergonomic pillows, but the products I received were nothing like what was advertised. The fabrics were different, the quality was terrible, and the items were clearly substandard. I returned both pillows on the very same day. I was promised a refund, but nothing has happened since. Extremely disappointing… Read more
experience and terrible customer service. Based on my experience, I would strongly advise others to think twice before purchasing from this company. Avoid this company!
It is clear how incredibly frustrating and… Read more (+3 replies)