Terra Wellness

I purchased a butterfly pillow which arrived in a white removable plastic bag which tells me it could have been a used product that was returned, not very hygienic. I found that the pillow wouldn’t be suitable for me due to a health issue. I requested a refund and returned the pillow which has been received according to my tracking. I still… Read more

haven’t received a refund and to date l have received no response hence the one star review. If l could leave no stars l would but it won’t accept a review with no stars.

Purchased office stool with express delivery and 3 weeks still nothing. Same replies for every email. Do not purchase anything. Should be zero stars. Thank you for your message, and we sincerely apologise for the delay, especially as you paid for express shipping. Your order is still currently in transit. Please allow approximately 7–8… Read more

additional business days for delivery, as courier processing and transit times can sometimes take longer than expected even with express services.

We understand your frustration given that it has already been two weeks since payment, and we’re sorry for the inconvenience and lack of a faster delivery.

Warm regards, Joshua Terra Wellness Customer Care www.terrawellness.com.au

I had a very disappointing experience with Terra Wellness. I only intended to place one order, but a duplicate was created without my authorisation. I contacted customer care immediately to cancel the second order, but my request was ignored and the duplicate was shipped anyway. Instead of resolving the issue, I was offered a 20% discount to keep… Read more

the duplicate item, which felt deceptive and unprofessional. It took multiple messages and escalation before the refund was finally processed.

This was my first and last time dealing with this company. The customer care experience was stressful, slow, and not supportive. I would not recommend Terra Wellness based on how this situation was handled.

If I could give no STARS I would, made the order wanting to support an Australian business....How wrong was I, after I made the order I wait and no receipt no emails no tracking number and when I contacted them I got an auto email response with "We… Read more

are a small business and we are so busy please be patient..." anyway all responses to further email asked what I I had already provided and seemed like a waste of money. It looks like I have been scammed. So shameful and disgusting here I am trying to support a local Aussie business and here I am....proved wrong!

0 stars if I could - WORST customer service I’ve EVER experienced ordered a sauna on 16/7/25 still nothing as of today 23/8/25 numerous emails and… Read more

text messages did eventually get a reply about once a fortnight keep making excuses asked for a refund they won’t they keep saying they’ll send a new one I’ve asked by email/text so many times I’m so tired I wish I looked at reviews and I normally do so sad people can do this DISGUSTING company!!!

Sceptical at first, now will never be without this sheet. I sleep through the night with no tossing and turning. I wake in the morning and easily get out of bed without creaking and groaning, my sleeptime has increased by around 2>3 hours per night, some mornings l just don't want to get out of bed. Show reply

originally ordered a vibrating machine and experienced a few hiccups with the delivery, as well as an issue with the machine not working properly. However, despite these setbacks, I received nothing but excellent customer service from Terra Wellness. Their team always responded promptly to my emails, kept me informed throughout the process, and… Read more ·  1

arranged a replacement without any hassle. It’s refreshing to deal with a company that stands behind its products and genuinely cares about its customers.

Very happy with the customer service and the way they handled my concerns. Thank you, Terra Wellness! Draga

I was waking up 3-4 times a night for several years. Since I started using the Terra Wellness Butterfly Pillow I’ve been mostly waking 1-2 times a night and sometimes have 0 wake-ups. My neck and shoulders are less sore and in the mornings I wake up more often feeling rested. I count this as success. The Terra Wellness Butterfly Pillow is also… Read more ·  1

less expensive than almost all the other brands of Butterfly Pillow while possessing almost all of the core features of the highest quality exemplars.

We ordered 6 chairs from Terrawellness back in May. Five were delivered, but the sixth chair never arrived. We were told it would come on a separate shipment, so we waited patiently. A month later, we were still chasing the missing chair. We have now reached the point where our emails are simply being ignored, and despite the chair not being… Read more

delivered, Terrawellness has also failed to return the $237.60 that we are owed.

What is particularly disappointing is that this is a family business. You would expect a family-run company to genuinely care about its customers and take responsibility when something goes wrong. Unfortunately, our experience has been the complete opposite.

It is quite shameful that we have had to spend so much time chasing a relatively straightforward issue. This is the kind of behaviour people often associate with large corporations, which is one of the reasons customers choose to support smaller, family-owned businesses in the first place. Sadly, in this case, we have found ourselves thinking that a large corporation might actually have a better complaints process and would at least respond to its customers.

We are not asking for anything unreasonable — either deliver the chair we paid for or refund the $237.60 owed to us. Ignoring customers is not an acceptable way to resolve a complaint.

Very disappointing experience. We hope Terrawellness eventually does the right thing. They have now responded to the review, but ignored 3 emails asking for an update or a refund!

Buyer beware, bought a butterfly pillow. Tried it for two months and kept getting headaches from it ( never get headaches) Although the site said full refund if your not happy they are asking me to pay the postage which will be quite substantial given the weight. Or they keep offering me a 20% discount and keep a pillow I don’t want and can’t use in any capacity because of the shape

After reading these reviews I should have done my research. I have been waiting for my product to arrive and after no help from Terra Wellness or Aramex I am understandable unhappy and so disappointed. I cannot believe that they sent me an email saying to track my package after it has been sitting at Aramex for 6 days now. I am either not going to… Read more

receive my order or I am going to be fighting for help. What a terrible experience and I can see from the reviews they don't care and I am probably going to receive a cheap shit product that doesn't work to help with my neck pain and headaches as they claim. Do not bother buying from this business they are crap!!!

Brought a glass air fryer from them had no complaints for the first few uses, then the glass bowl started cracking so we contacted them for a replacement. They requested photos so we sent them. Then they requested more photos, then a video. This carried on for about 4 weeks then nothing. Even tried contacting the manufacture of the air fryer, they ghosted us as well

I thought i was buying a titanium chopping board but I have received a stainless steel board. I have sent a request for a refund after finding the board was 68% heavier than a board of the same size made out of titanium. Judging by the comments on the site here, i have very little chance of recovering my money. Stay tuned but hell will freeze over before i buy something from this entity again. I will ALWAYS check Product review in future