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Terry White Chemmart

Terry White Chemmart

Physical store, Online store
1.8 from 21 reviews

Reviews

1.8

21 reviews
5
(4)
4
(0)
3
(0)
2
(1)
1
(16)
  • Product Quality
    2.1 (11)
  • Return Claim MadeYes (3) · No (9)
  • Customer Service
    1.9 (9)
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Phill A

Phill ASydney, NSW

Face mask rip off

published

Walked in and thought face masks would be a good idea but $125 for 50 disposable masks was a ‘little’ too high for Made in China product even in the current circumstances.
Try somewhere else ,, we will not be back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda Fair
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Marg.

Marg.

  • 2 reviews

Masks for Corona virus.

published

Can someone there please tell me why your masks are 24.99 for ten and yet are 49.00 for 50 in Melbourne? I would like an answer before I make this knowledge public. The same masks are also 30.00 for 10 at Priceline chemists. I do not believe it costs 3 times the amount of delivery between here and Melbourne city so are the aged and vulnerable being exploited?

Store LocationPhillip Island.
Linda G

Linda GSouth East Queensland, QLD

  • 4 reviews

Lose prescriptions

published

Twice when I had prescriptions faxed to be dispensed they lost the prescription and had to call GP for another one, they did this twice! Terrible! Only applies to Terry White Chemart in Myer Centre Brisbane City QLD

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Centre Brisbane City
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Jazib A.

Jazib A.South East Queensland, QLD

Abuse

published

I went to brownsplain store to buy medicines and perfume but lady at counter treat me as thef and asked you have something in trolley i asked them that u can check but they were aggressive and said me lots of people came stealing from our store whatever there make my day there service was so bad never go to the there again

Product Quality
Return Claim MadeYes
Bret

BretEyre Peninsula, SA

Port Lincoln SA

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Lincoln SA
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Genda

GendaSouth Australia

Terrible taste of product.

published

The smell and taste as you put these tablets in your mouth is abhorrent. The taste is like the smell of kerosene. I have tried on 2 occasions to purchase Terry White products (made in India) & each time they smell and taste distasteful.

Customer Service
Product Quality
Return Claim MadeNo
Glenys

Glenys

  • 2 reviews
  • 1 like

Can't find anything, useless website

published

Doesn't Terry White look at reviews and do something about their useless website as it's impossible to find their product range to search. People have been telling them this in many reviews.

Product Quality
Return Claim MadeNo

Abhorrent service and deceit.

published

TW $14.97 for 50ml. None in stock. Walked over to Priceline they had 1 in stock - happy to price match on confirmation - Terry White denied price and removed price tag.

Customer Service
Return Claim MadeYes
Store LocationArmidale, NSW
wayne t

wayne tSouth East Queensland, QLD

Online store is impossible.

published

Impossible order anything, search anything...
It is a truly truly, spectacularly incompetent job.
It must surely be built by someone's children.
" How easy was it to navigate the store and find what you wanted? **Impossible.
How satisfied were you with the range of products available? **Could buy none.
How satisfied were you with the quality of product(s) you bought? **See above...

Product Quality
Return Claim MadeNo
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Nab In B.

Nab In B.South East Queensland, QLD

Appreciate the customer servive by Emma

published

I did have a good experience at Terrywhite chemmart at brookside shopping centre, Mitchelton. I was confused about the medication howeever, Emma helped me alot to clear my confusion. Really appreciate that. Thanks

Customer Service
Product Quality
Store LocationMitchelton
dij123

dij123Great Southern, WA

  • 13 reviews
  • 9 likes

Website is not user friendly

published
Return Claim MadeNo
chipo m

chipo mmelbourne

Stockland Terry White Chemist

published

Horrible pharmacist, that is if need to return faulty products, they will treat you like you are in a court of law, please ladies do not buy your expensive perfume from them because if you are not happy with it they will NOT refund you but will force you to get another one even if you ini longer interested,

Customer Service
Product Quality
Return Claim MadeYes
Store LocationTerry White Stockland
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Anonymous16

Anonymous16South East Queensland, QLD

Makes me feel like they care about my health

published

Once opening the website, you are hit with a duo of white and green colours. The site feels clean and makes you feel as though they care about your health

Product Quality
Return Claim MadeNo
TREVOR S.

TREVOR S.South East Queensland, QLD

  • 4 reviews
  • 4 likes

Website not user friendly!

published

Their website is one of the worst for navigation and trying to find products. The search button should be at the top of the page.
Try typing in a product, it will tell you no result, although I know they sell it.

Gave up in the end!!

Return Claim MadeNo
Raj

Raj

  • 2 reviews
  • 2 likes

Poor service and overpriced

published

I just had a flu jab on Saturday 11/05/2019 and this was charged at $24.95. Your website is advertising for $19.95.
No one at the pharmacy mentioned about the upfront cost before jab. Also, I was not given any paperwork regarding the vaccine. I guess it is mandatory to provide vaccination advice. I always received this in previous years. The staff was too busy to listen to the customer and my overall experience was horrible. Unfortunately, I need to write a lot of reviews against TerryWhite's horrible service in the area.

Go to Chemist Warehouse you can get the vaccination is $12.99. (half price)

Customer Service
Product Quality
Store LocationBelmont forum
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Nelson

Nelson

  • 2 reviews
  • 1 like

5 stars for the Pharmacist but 1 star for the chemist dispensary

published

Terrible and rude old lady when she couldn’t pronounce patient’s name properly and humiliated me by saying I wasn’t listening!! I know it’s Sunday and it’s Mother’s Day and I am sorry she has to work, but if she had decided to take the shift I’d advise she should to put up with it and be professional or else she should quit! There are still a lot of people out there happy to take her job. Even the pharmacist himself felt bad and had to apologise to me and dispense the medication himself.

Customer Service
Store LocationMawson Lakes Central

Breach of Privacy in Dandenong Store

published

The Pharmacist discussed personal details from my Medicare card with another customer in front of me while I was waiting for my medicine.
He only stopped when I insisted he only address myself.

Maddy

MaddySan Remo

  • 5 reviews
  • 1 like

Lovely staff, very helpful

published

Terry White Chemmart staff are always helpful and friendly. They are well set-out chemists, with lots of great services such as medicine checks & reviews and free blood pressure checks.

Review collected in partnership with Terry White Chemmart

Who do the staff think they are

published

I entered the store, not only did they ignore me for 15 minutes but laughed at the customer before me and the lady called all the staff over to laugh at his script

Rosie

RosieRichmond-Tweed, NSW

  • 22 reviews
  • 4 likes

NO NO NEVER AGAIN

published
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Questions & Answers

nigel

nigelasked

Terry White Chemmart

Why is it that the order button comes up to order medication, so the person dose then it's denied ?

No answers
Margo M

Margo Masked

Online store

do you have the ear cleaners that you attach a flexible screw like tip to clear wax from your ears with other attachments. How much are they

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eric

ericasked

Online store

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