Love these guys
My husband and I both use Terry White at Mawson Lakes (Mawson Central) and we love both the shop and the staff. Whilst its only a small shop we never have a problem getting what we need and if they don't have it in stock they will track it down for you within a day or two.
The staff are just wonderful, always helpful, polite and chatty, offering great recommendations if asked, particularly the pharmacists who are diligent in the advice they provide.
We have never had a bad experience.
lovely customer service for the most part just two are a little bit rude
terry white chemist clifford gardens very good customer service just 2 staff a little bit rude and cold unfortunately id give 5 stars if this wasn't the case
Face mask rip off
Walked in and thought face masks would be a good idea but $125 for 50 disposable masks was a ‘little’ too high for Made in China product even in the current circumstances.
Try somewhere else ,, we will not be back.
Masks for Corona virus.
Can someone there please tell me why your masks are 24.99 for ten and yet are 49.00 for 50 in Melbourne? I would like an answer before I make this knowledge public. The same masks are also 30.00 for 10 at Priceline chemists. I do not believe it costs 3 times the amount of delivery between here and Melbourne city so are the aged and vulnerable being exploited?
Twice when I had prescriptions faxed to be dispensed they lost the prescription and had to call GP for another one, they did this twice! Terrible! Only applies to Terry White Chemart in Myer Centre Brisbane City QLD
I went to brownsplain store to buy medicines and perfume but lady at counter treat me as thef and asked you have something in trolley i asked them that u can check but they were aggressive and said me lots of people came stealing from our store whatever there make my day there service was so bad never go to the there again
Port Lincoln SA
Customer service is certainly lacking, and the details follow:
My wife and I where treated very rudely by the duty Chemist, (Kylie), yesterday morning, with her being extreamly disrespectful and dismissive of an enquiry that was made by myself for my wife.
The Chemist Kylie approached my wife for the enquiry, (even though it was myself whom asked the initial question), asking to speak alone with her, (I was standing next to her).
My wife and I explained that I was her Husband, and my wife asked for myself to be with her with the question to b...
Terrible taste of product.
The smell and taste as you put these tablets in your mouth is abhorrent. The taste is like the smell of kerosene. I have tried on 2 occasions to purchase Terry White products (made in India) & each time they smell and taste distasteful.
Can't find anything, useless website
Doesn't Terry White look at reviews and do something about their useless website as it's impossible to find their product range to search. People have been telling them this in many reviews.
Abhorrent service and deceit.
TW $14.97 for 50ml. None in stock. Walked over to Priceline they had 1 in stock - happy to price match on confirmation - Terry White denied price and removed price tag.
Online store is impossible.
Impossible order anything, search anything...
It is a truly truly, spectacularly incompetent job.
It must surely be built by someone's children.
" How easy was it to navigate the store and find what you wanted? **Impossible.
How satisfied were you with the range of products available? **Could buy none.
How satisfied were you with the quality of product(s) you bought? **See above...
Appreciate the customer servive by Emma
I did have a good experience at Terrywhite chemmart at brookside shopping centre, Mitchelton. I was confused about the medication howeever, Emma helped me alot to clear my confusion. Really appreciate that. Thanks
Website is not user friendly
Due to Covid19 I decided to do an online order on my desktop. I found the TerryWhite Chemmart website to be extremely difficult to navigate and definitely not user friendly. I eventually gave up in frustration and placed my order with another online pharmacy whose website was very user friendly.
1. I could not find a search button dedicated to finding products I wished to purchase. None of the dropdown boxes appeared to relate to products available for purchase.
2. The only search button I could locate, at the top right of the page, always ...
Stockland Terry White Chemist
Horrible pharmacist, that is if need to return faulty products, they will treat you like you are in a court of law, please ladies do not buy your expensive perfume from them because if you are not happy with it they will NOT refund you but will force you to get another one even if you ini longer interested,
Makes me feel like they care about my health
Once opening the website, you are hit with a duo of white and green colours. The site feels clean and makes you feel as though they care about your health
Website not user friendly!
Their website is one of the worst for navigation and trying to find products. The search button should be at the top of the page.
Try typing in a product, it will tell you no result, although I know they sell it.
Gave up in the end!!
- Physical store
Poor service and overpriced
I just had a flu jab on Saturday 11/05/2019 and this was charged at $24.95. Your website is advertising for $19.95.
No one at the pharmacy mentioned about the upfront cost before jab. Also, I was not given any paperwork regarding the vaccine. I guess it is mandatory to provide vaccination advice. I always received this in previous years. The staff was too busy to listen to the customer and my overall experience was horrible. Unfortunately, I need to write a lot of reviews against TerryWhite's horrible service in the area.
Go to Chemist Warehouse you can get the vaccination is $12.99. (half price)
- Physical store
5 stars for the Pharmacist but 1 star for the chemist dispensary
Terrible and rude old lady when she couldn’t pronounce patient’s name properly and humiliated me by saying I wasn’t listening!! I know it’s Sunday and it’s Mother’s Day and I am sorry she has to work, but if she had decided to take the shift I’d advise she should to put up with it and be professional or else she should quit! There are still a lot of people out there happy to take her job. Even the pharmacist himself felt bad and had to apologise to me and dispense the medication himself.
Breach of Privacy in Dandenong Store
The Pharmacist discussed personal details from my Medicare card with another customer in front of me while I was waiting for my medicine.
He only stopped when I insisted he only address myself.
- Terry White Chemmart
Lovely staff, very helpful
Terry White Chemmart staff are always helpful and friendly. They are well set-out chemists, with lots of great services such as medicine checks & reviews and free blood pressure checks.
Review collected in partnership with Terry White Chemmart
Questions & Answers
Your advertising about the qantas points is wholly misleading.
There is a complete difficulty in dining up viz 1. the password system is so com 2. ny email address is already registered , but thru the inability to complete a signin --- it is useless.
3. the then process of using your outlets for qantas association IS NOT CLEAR
Firstly ... not a question obviously.
As this is clearly not their website you wont get a response obviously.
I can't register for your online setup , because 1. my email address is already registered 2. it won't accept my passwords
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