Order terms NOT HONOURED
I placed an Order for a Model 3 and was told that delivery would be in August, but now Tesla are trying to change the payment terms and if I do not agree they say they will assign the vehicle to someone else. In short, BE WARY of placing an advance order.
T: Good Morning Tesla Service what can we do for you?
C: I placed an order for a Model 3 and paid my deposit, but when I look on the Tesla app. on my phone the invoice price is $3000 more than my order confirmation.
T: Yes, that is a glitch that just started to happen, just ignore that and wait until we sent you the final invoice.
C: Ok Thanks
T: Good morning Tesla Service what can I do for you?
C: Its me again, I got my final invoice and paid the full amount so the car should be ready for collection on Wednesday…but due to Covid lockdown I cannot get to you…I mean I live 100 km from Melbourne....
Recently received my Tesla and the handling, drive and power is amazing. Couldn’t recommend their cars more. Their sales service team was great
A farcical ordering experience.
I telephoned Tesla and ended up ordering a car with the representative. A week later the car that had been allocated to me had ‘disappeared’. A Tesla supervisor rang me after I enquired and asked for a second deposit which I paid. The day after I was telephoned again saying yesterday’s reserved car wasn’t available and another deposit would be needed to reserve a car.
I hope to get a Tesla one day but I took this farcical situation to be an omen for this time around.
4th Breakdown in 4 Months
This week our Tesla X is again off the road. That's 4 times since October 2020 that it has been undriveable. You cannot actually talk to anyone at Tesla about this. What you get is a faceless app where you can send a message and hope someone gets back to you. The impersonal app had given me an appointment 2 weeks away. No vehicle for 2 weeks... Ridiculous!
It costs $30.000 more in Australia than USA? No thanks, great car thought that's for sure
How is it possible that the Tesla Australia can be so greedy.
This car costs $30.000 more in Australia than USA?
No thanks, great car thought that's for sure. There is no competitor.
This car is $37.990 USA..... which translates to $55.000 AU.
I know that there is duties and taxes and all that Jazz, but 30.000 more? Really?
Even Elon Musk has expressed his concerns about it a while ago, before the Covid pandemic, when the configuration of the basic model 3 will set you $73.000 AU.
Now, why $79.000 AU now in the configurator, and $85.000 AU on dealerships on Casales.com.au?
This is to greedy. Only rich people will be fulled for that. Not me
Im a Tesla fan by the way, sad that Australia is so expensive
Great Car Poor Service
Living in South Australia, I was aware of the fact Tesla didn't have an outlet in my state and as such thought long and hard about purchasing one. The delivery was smooth and the rep dialed in from Sydney, but after that, the service has been non-existent. Unfortunately my son dropped one of the keys (really cool keys in the shape of the car) and it broke. I contacted the rep in Sydney to see what could be done. To say he didn't care less is an understatement, the simple response was 'it's not under warranty'. Now it was our fault, but after paying $210,000 for a car I expected more. To add insult to injury the link he forwarded me to order a replacement didn't work. So great car but little to no after sales service
My best car ever
I ordered my first Tesla 6 years ago and it arrived 45 months ago. It is such a pleasure to drive that I have done 3 times as many kms per year as any other car, driving it Perth to Adelaide and Perth to Broome etc.My second Tesla arrived last year, and we could not bear to sell the first one, so it is now paying it's way as an Uber car. The auto-pilot is getting better and better with each firmware update (~ every 30 days), and I have barely had any warranty or maintenance issues. I demonstrate the S85 or S100D each day to interested drivers a...t the EV chargers in Garden City WA 6154, and can answer any technical questions about the cars, charging stations etc. I can also assist with purchases of new cars and stock demo cars and give you a rebate.
Lied to, not good enough
Had a test drive booked in, Sunday afternoon 2.30... Was talked into it a few weeks prior by the young sales guy, and was very much looking forward to it. So plan my entire Sunday around being at Martin place on time for the test. Managed to arrive 40mins early (no mean feat in Sydney cbd 3 weeks before Xmas). Go to the showroom where a couple of young sales guys tell me sorry but the cars are currently out, but come back at the allotted time and take it from there. Walk back 40mins later to be met by another sales guy who takes my license in p...reparation... Comes back 5mins later and proceeds to lie straight to my face by saying 'sorry the team tried to call you earlier (lie 1, no missed calls and previous guys did not mention anything) there has been a problem with the cars all day (lie 2, the previous guys never mentioned any issues and said the cars would be back shortly) you won't be able to take the car out.... Do you want to reschedule? Now I have no problem when things don't go to plan, but why didn't the previous guys say there has been a problem with the car, can we reschedule. Why lie to me when I wasted most of my day to be here for a test drive. I'm sure your cars are great but your customer service is crap
Great Car Terrible Service
Front door won't close and we started to gaffer-tape it closed on Saturday so we could get home... when suddenly it decided to lock. Rang Service, rang salesman, rang support staff, best I could get was a text back. No help, no solution. Monday afternoon I sit here and still no help, still no answers, still no idea of when they might fix it. Expensive car that we cannot drive because we don't know if the door will stay locked. I should have stuck with BMW!
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