Do NOT recommend BUYER beware. We had a Terrible Experience with Tesla. Would not recommend very hard to communicate and difficult process if there is something outside of ordinary flow of there website purchasing or hiccup as in my case. Tried sending emails immediately to a number of email boxes even media unit to get appropriate contact… Read more
and action to no avail, local store no help. Instead I got an automated email putting me in ground hog day loop. I wish I had come to product review and saw the poor rating as would never have purchased. I tried reaching out to Sydney Alexandria and similarly no joy or help. The challenge was that the vehicle I chose off their Website inventory (no option to change) was just over the FBT threshold which didn't work. Given the government incentives was a bit silly given the small price difference with the seat colour also free in the USA. I requested them to call to work out what a work around was to avoid FBT. Disingenuously, I had a sales person call at the very start of the circus telling me if I wanted to change the seat colour etc. I clearly stated that I did not and I got the whole family across to EV by selling them the car I just showed them, as it was a hard sell to go to EV (perception of kids was it was limp/weak to have an EV and bowing down to Bowden's lunacy etc etc). So I finally get them over the line and we then have the circus when the account calls and informs us that we are over the FBT and no benefit (Accountant recommended EV) and cost prohibitive to own. He gave suggestions as a work around to present to Tesla. Finally I was contacted by an Agent and lining up a time was difficult, times I gave was not called on time and I was then unavailable being in an executive role. Then when he finally got through it was a cheap VOIP phone call where the line was continually clipped where I could not understand a single word he said. We tried this a couple of times. He then never called back. By this stage and extensive period of time had elapsed from time of putting my $400 deposit down to the terrible contact phone call. Note the one time before I had to jump into a meeting (40 people waiting) This agent said (when a clear line) that the local sales person said I was happy to change the seat colour, which I said I did not say that at all and to check the recording instead that I wanted to look at other ways to make the deal happen. I was very disappointed I was verballed not at all above line or in good order of an ethical company. So they came across very shonky to me, I said go check your recording of the conversation I clearly articulated that was not an option or the case. I had to run into a meeting, then the choppy phone calls some time later in the week. Subsequently, I got no joy, at the time from Tesla. At the time March/April EV's and other opportunities where falling fast where there where no other Teslas etc on inventory for me to swap to. I ended up cancelling my order where I lost my deposit. I sent an email and to request a refund due to the terrible handling of the matter and also instructions on how do I send back the $550 mobile charger I bought with the vehicle (deposit). True to Tesla Customer service - I have NOT received a refund or any correspondence in relation to the matter or how to get a refund for the mobile charger. The customer experience was so bad, there was no way I was going to purchase a car from them and have to live with this poor level of communication or support on an EV in a vast country like Australia. Buyer beware. I ended up buying a Ford Mach E GT with real people and easy service centres and support both phone and physical services centres all over the Country - a lot better peace of mind. Will look to seek refund through Fair Trading as lack of communication or support resulted in cancelation of contract and returning of the mobile charger cord still have in its original wrapper.
BUYER BEWARE!!! Before accepting delivery of your Tesla make sure you DO a COMPREHENSIVE inspection. DO NOT do it inside their warehouse/delivery room. Lighting is NOT sufficient. DEMAND for them to drive it outside on a SUNNY day where you can inspect it properly. TAKE your time. DO NOT rush. TAKE A LOT of pictures before taking delivery on the… Read more
app. After 24 hours of taking delivery they WILL NOT accept fault!!! Even if the fault was present before accepting delivery
The much aligned Telsa has a driving feature few others have in Australia. Touted as autonomous driving features....well almost. One MUST be in full control, ready to take action when necessary to avoid accident of injury or traffic fines......completely normal right? In the good ól US of A, it seems to be on the brink of full automation, with… Read more
many reports of drivers reporting having not even touched the steering wheel in months of regular even cross-country travel. The car can drive you to your destination, drop you off, and go find a parking spot by itself. Alas, here Downunder, we have neither the data nor the Gov approval......yet. Things will change, but the question is when. So I took the opportunity to have a drive first hand, went online and booked a "drive along" where a Tesla staffer would show me the ropes, and accompany me. We drove from the Chatswood Showroom to Willoughby Park, only a few klms away. The car was very cautious, and very courteous....streets were quite narrow, and it was bin day.....the car waited patiently as the oncoming garbo did his rounds, and only when safe to do, the car moved forward and around.....perfect! We did a parallel park manoeuvre and the car shimmied its way to a perfect spot, and we returned to the office...my 30 min was up, Way too short for a real taste of the software. I politely asked If I could extend the test ride, and ....if I could take the car without the staffer....Yes, a bold request!! I quick check on the scheduling for that day, and a check with the boss, and off I went, with wife and sister in tow, I set the destination as Eastwood. Straightaway, 100m from the Tesla office, the car unexpectedly entered a roundabout infront of a vehicle already in the roundabout, after waiting for 3 vehicles prior.....personally I would've wait for this 4th. Anyway, this reinforced in my mind, that I really needed to pay attention at all times. FSD performed brilliantly, maybe a little slower than myself driving, but certainly safe...ultra safe. Seeing Eastwood is one of my regular shopping destinations, I wanted to see how the car would handle the local conditions. For those that know Sydney, we travelled via Eastern Valley Way, along Boundary Rd, turned left onto Pac H'Way, and right into Fullers Rd/Delhi Rd, then onto Epping Rd. The car's navigation continued past Balaclava Rd, where I normally turn left, and elected to head towards Epping station. I Iet it do it's thing. Nearing Epping Station, the car moved to the left turn only lane, but the mapping showed it was to enter High St, which is the first road over the rail bridge, however, I knew the correct path was to turn into the road BEFORE the rail bridge, Blaxland Rd, which incidentally, was the correct lane we were in. The lights turned green.....trucks and cars on my right, moved straight ahead, my Tesla attempted also to drive straight ahead (following the projected incorrect mapping), crossing unbroken lane markings and into traffic. I had to take immediate control....a critical intervention so to speak, otherwise, there would've been a fender-bender in my opinion. The staffer from Tesla mentioned that should an intervention be required, I should hold the microphone button, and record verbally , what had just happened. The cameras would fill in the rest. After rounding the corner, and entering Blaxland Rd, I re-engaged FSD, and the car returned us to the Tesla showroom, with only one comment.....driving through Chatswood, and I knew we'd have to turn right at Boundary Rd.....this turn requires one to get into the right hand lane, at least two blocks early, as it often get banked up......the car stayed in the centre lane until only 160m before the intersection, I manually pushed the turn signal, initiating an auto lane change. Back at the showroom I made my reports, FSD was like a learner driver, unfamiliar with certain situations, and expecting "late lane changes" would be normal, and got confused when Google maps (used by Tesla) conflicted with GPS/vision. I think this was a local incident, and FSD had never been at the intersection before. Here lies my main issue, FSD needs a lot more practice in Australia to be really useful. I've been told that on long trips, FSD is a real boon, and if one travels a certain route regularly, like going to work and home, the car will learn all the nuances of that route, and will drive you better that what you could yourself....eventually. I've got a new Tesla Model y, and I love it, but do I want to spend $10100AUD on a system which, in Australia , has a lot of learning to do......There is an option to subscribe as a monthly price of $150, but this WILL rise in time, and the outright purchase option is going away real soon...end of Feb 2026?? Oh and one last thing, when purchasing, it payment must be made in one transaction..... Yep, I found out and wanted to buy it after the test ride, I was impressed, but alas, my credit card limit would not allow this purchase. Is this a sign?......Hahaha.
Quick update - I bought it last Friday 13th. I was suffering FOMO and convinced my missus that it was a long term investment. So off to Costco Lidcombe we went. Travelling past Rhodes / DFO along Homebush Bay Drive. Locals will know that one MUST get in the left lane before the M4 overpass.....my Tesla remained in the right hand lane......then, when about 75m from the left off ramp, the car turned on the left indicator, slowed, waited for a courteous driver to allow us to merge, then we crossed 3 lanes of heavy traffic into the off ramp.....Ahhhh....It wasn't unsafe. It may have caused a few irritations for other road users. but no one honked, and the car made it safely across....Yep ...local conditions and knowledge. I think Australian drivers are amongst the best in the world. FSD just needs to learn from us all.
Reviews with attachments
- +3
Tesla charges thousands for features that don’t work — and when they fail, they refuse to take responsibility. In 2022 I paid $10,000 for Smart Summon and FSD. Years later, Tesla now calls it “Dumb Summon” until "Actual Smart Summon" is available. Which is it? Smart Summon when you’re taking my money, or Dumb Summon now that you’ve admitted it… Read more
doesn’t work?
When I used the feature in a wide, close to empty car park, my Tesla — under its own control — swerved hard left and hit a parked car that was parked DIRECTLY next to it. From where I stood, I could see it moving but had no reason to think it would clip the vehicle beside it until it actually did. That simple manoeuvre caused over $5,000 in damage to two cars. Tesla’s only response: “The sensors are working fine.” If the sensors were fine, why did the car still drive directly into a stationary object it could clearly see? Just imagine if that were a toddler or a child!
I reported it, it was investigated, and they found 'no fault' with the car. I then requested escalation to senior management and asked for an urgent callback. That was over two weeks ago. No one has even bothered to contact me, and they closed the service request.
And this isn’t the first failure. On my mother’s Tesla, Sentry Mode failed to capture two separate hit-and-run incidents. Despite the car being damaged and Sentry active, Tesla claimed “no issues found” and refused to act without third-party video TWICE. Meanwhile, Sentry drains huge amounts of power and adds to daily charging costs, yet it can’t be trusted to record major impacts. A basic dashcam does the job better.
Two cars, two serious failures, the same outcome: Tesla doesn’t stand behind its products. Their technology is unreliable, and their customer service is nonexistent.
If it's not safe, the technology shouldn't be implemented.
And now they want us to trust their Assisted Full Self-driving at the cost of $10k? Just IMAGINE what they WON'T do if there is an accident whilst that is engaged.
Great ideas, great cars (when they work), appalling service and care for their customers. I was on the hunt for a new performance Y, which is now off the table. I cannot support a company that only cares for its customers up until the cheque clears.
- +1
Do not buy this car! The interior melts! The car is 5 years old so it’s out of warranty but has only done 72,000 KM. We cannot sell this car - the quality is shocking. Do not throw your money away. I believe the interior heats up in warmer climates, softens and rubs off. Very unfortunate. What a waste of money. ♀️
I expected better from Tesla. I returned a Mobile Connector unused and sealed, but Tesla rejected the return with three different explanations (“Box was opened” — no box was ever supplied. dated 24 Nov 2025 “Item was part of a bundle” — factually untrue. dated 25 Nov 2025 “Signs of use + missing wrapping” — no evidence supplied when requested.… Read more
dated 26 Nov 2025), none consistent with what was delivered. I requested escalation and proof but received no resolution. Support communication eventually stopped. Very disappointing customer experience for a premium brand.
Zero focus on customer service. Natural solar installed a Tesla battery and Canadian solar system in mid 2021 that had an electrical burn out last week. Neither Tesla nor Natural Solar has bothered sending a service person. The entire system is sitting as “hot garbage in my garage and roof”. Complete junk. Save yourself. Don’t use their products. Tesla cars are great though, want to ensure I stay fair!
I take no pleasure in writing this negative review, but I feel compelled to share my experience in the hope that it will inform and caution other Tesla customers about what they might encounter at the Tesla Mt Gravatt service center. I own a 2023 Tesla Model 3 RWD with 109,000 km on the odometer. One day, the boot began malfunctioning—it… Read more
attempted to open but then immediately locked itself. I was still able to open and close it manually, so I continued using it that way. After contacting Tesla, they promptly diagnosed the issue and confirmed that the left-hand side power strut in the trunk needed replacement. Communication was conducted via the app and over the phone.
At no point was I advised to stop using the boot manually—despite Tesla being fully aware of the mechanical issue. I continued to use it cautiously until one day, the power strut bent and shattered my rear glass. When I returned to the service center, the first thing a staff member asked was whether anyone had told me not to use the boot. Clearly, they knew such use could cause further damage—but no such warning was ever given.
Following this, Tesla Mt Gravatt refused to accept any responsibility for failing to warn me of the potential consequences. They acknowledged the defect but took no accountability for the resulting damage.
If you're a Tesla owner or considering becoming one, be warned: Tesla's service model can leave you stranded—even when they’re fully aware of risks that could lead to serious damage. Whether this is due to negligence or a deliberate strategy to generate more revenue is for you to decide—but in either case, the customer pays the price.
Positive reviews
My experience with tesla and my Model 3 has been smooth so far, some warranty work, however this has always been promptly addressed. Service is professional and thorough.
Tesla happy customer – Reliable and very fast car. Easy to link apps such as You Tube and Spotify and good free tow away support when needed. Easy to manage most things through the Tesla app such as arranging service and super charge facilities.
Great car - Not so good customer service – Great car - I enjoy driving it. very good stability. Took away the star because of their customer service. There are not many charging stations in the northern areas. Driving 14 kilometers to a quick charger and then charging for an hour is ridiculous. Teslas own chargers are too far away. Customer service is unable to help errors that I am getting while charging. They want the numbers on wall socket.
Negative reviews
A big piece of Sh.. car , the biggest automotive scam ever seen , in summer in side is like a oven ,in the Highway , 350 K and you need to camping next to the road till some one rescue you ,the most dangerous car to parking , you can't no use the brakes till is too late , take up to 8 hours at home to charge , or if you use in the charging stations , you kill the battery life
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We got a call about our new Tesla one day before pickup because they had spotted a chip in the paintwork that they claimed was done as it was driven across Melbourne. However, the chip was at the back of the car so this seems incredibly unlikely. To solve this they gave 2 options - delay delivery for weeks while they get it fixed or pick it up and… Read more
get it booked in to be fixed. Given they were not going to fix it quickly either way and were not going to let us get it fixed ourselves without 'voiding' the entire warranty on paintwork we had no choice but to book it in. This is when the problems really started with Tesla. They do not respond to booking requests in the app and there is no way to contact them to make a booking except via the app. So it took over 3 weeks to get booked in and they kept mucking around with the booking causing massive stress 10s of messages back and forward and moronic behaviour by the staff that do the bookings. Finally, about 3 weeks later we got it in, but now we are basically waiting indefinately while our car sits parked, doing nothing, at the service center. There is no complaints system. There is no way to escalate the fact they are doing nothing about fixing it. They are now ignoring all our messages and not responding. Essentially they've stolen our car. To me this is all part of their strategy of getting rid of dealers to increase margin and reduce costs: IT DOES NOT WORK UNLESS YOU HAVE A SYSTEM TO DO WHAT DEALERS NORMALLY DO FOR MANUFACTURERS! I guess now all I can do is start turning up and refusing to leave until they tell me what the hell the plan is. Or they give me the car back - I get it fixed properly by professionals elsewhere and take them to VCAT for the repair money.
Owned a new Tesla since 2021 but the Tesla Osborne Park in Perth, WA Service Centre wants me to sell it and buy a BYD today. Service is non-existent here with an 0800 staff actually 0930ish while staff wander around and get coffees and water and discuss the latest reality show. Then the new tyre they fitted last service (which you have to get from… Read more
them as its lined and "special") leaked from the second l got it installed and now they want to charge me another $550 to replace said tyre (which l have had to wait months to get an appointment and get it back in and fixed). Love Tesla but loath Tesla Osborne Park and AVOID in Perth, WA and get a BYD which has multiple showrooms, service centres and is $$$ cheaper
Recent reviews
Very bad for warranty, when I purchased tyre was faulty and air pressure always low in one tyre, when I go for repair asking money even after three months. After that my tyre is flat now and I have to pay.
We ordered a new Tesla, upgrading from one that we already own. The process was difficult, a stark contrast to the previous experience. Tesla provided inconsistent updates and delivery dates. The local Tesla team on the phone e was challenging to deal with.
Loved the car until the autonomous braking (AEB) failed (luckily at low speed). I have an MY24 Model 3 Performance. Great car. Loved it. Then a couple of weeks ago the car had a low speed accident rolling into the car in front at 5.5km/h whilst waiting to turn left. The car in front started to drive off and then stopped suddenly. The Tesla didn't… Read more
auto brake. Didn't even provide a warning nor register it as an accident. Luckily there was no visible damage, but the pedestrian sensor started failing. I booked a Tesla service to have it replaced. They wouldn't fix under warranty because the failure was due to an accident. But hang on, your car has AEB and shouldn't have had the accident. It failed to auto brake. Could you please fix the AEB as well. Tesla's view; AEB is working perfectly. Nothing to fix, driver error. My view of Tesla; apparently it's OK to have an automatic braking system that only works occassionally and can't avoid the most basic of accidents. My Kia is way better and auto brakes reliably, even when parking or has cross traffic. The Tesla doesn't brake for cross traffic either :(
Disgusting service from Allen, Leon and Scarlett in QLD Australia. Took $400 from us for a deposit, car delayed 4 months and no update. Basically forced us to take delivery despite very compassionate circumstances. Now we want to buy a car, and they won’t transfer the original deposit over, we have to pay again!
Lost deposit – Salesman should give full information to younger couples while making a deposits under. Sometimes under pressure people unknowingly give deposit and then they are not aware of deposit is not refundable. So our hardened money is lost. Be aware. Lesson learned
Worst solar support – Worst+ worst = horrible they are most overrated company for powerwall Tesla battery. Support zero for installer, waste of energy n time. Spent 1 hour 30 min but no one answered
Dont let Teslas out. It causes global warming – NEVER let Tesla or other electric cars out into Traffic, unless driving one yourself. Your IC car (and any behind) may need to slow down/speed up, and WILL have to idle, creating polution the stationary Tesla doesn't. Environmentally Tesla owners won't mind.
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What a joke! Customer service and delivery zero – Had a terrible experience trying to get a tow bar package installation through Tesla. The order was postponed three times, each time less than 48 hours before the scheduled install. No calls, just a text, and when I called to follow up, they said it was delayed another month with no solution offered. We were depending on it for Christmas travel.… Read more
Disgusted with the lack of care. Found an amazing company, EV Stealth Solutions, who organized a home install in just two weeks—professional and reliable. Skip Tesla and go with them instead of the Tesla clowns!
Dreadful service – Many barriers put in the way of getting warenty work done by Tesla. App refused to book service, email from Tesla refused service. I drove in to service centre and insisted on the fault being fixed. They had no choice but to agree that the car was faulty (software issue) and have now agreed to fix it. Tesla did there very best to get out of honoring their warenty. It took an enormous amount of effort to get the to come to the party.
Great car, after sales service terrible! – The car model Y is great, very happy with my purchase but after sales customer service was atrocious to say the least! After the delay in receiving a mobile charger and it needed to be returned as requested I’m still waiting on refund after numerous complaints. It’s now with Dept of Fair Trade.
Don’t buy a Tesla - Worst Customer Service – Don’t buy a Tesla - Worst customer service Haven’t come across a worse customer service experience than Tesla. Many unfair practices for the customer. Be careful with $400 deposit as once deposited there’s no way to get it refunded. I had asked the sale representative if any offers are launching in near future before making a booking. I was told… Read more
there’s none coming out. To my surprise a $700 off referral promo gets launched a day after my booking. Any customer centric company would honour the discount for my order as I had specifically enquired before placing the order. But Tesla bluntly refused. When I asked about cancelling the order in cooling off period I was told I’d loose $400 as it completely non refundable even in cooling off period. This is ridiculous for the customer but Tesla has cleverly gone around the consumer law by calling it booking fee and not a deposit. Talking to customer care is a nightmare as most responses and sorry refer to policy in the provided link. I requested to talk to the supervisor but no luck.
It’s the worst experience for me personally and I’d not recommend buying a Tesla to anyone.
Excellent service – Loved our experience - helpful staff, but not pushy at all.
Rude. Inpersonal. Don't buy one, – 0 STARS. Rude. Disinterested. Scott in particular. Wish I had never ordered one.
Great service at Tesla Parramattta – We purchased our Tesla from Parramatta NSW. The sales representative Jaqson was very very good. Because we are seniors and slightlty technology challenged Jaqson was very patient with his explanation of the vehicle to us. We are very happy with the service we recieved from test drive, purchase to delivery.
Tesla are the original electric car and still by far the best. I would not trust the new Chinese EVs – Put deposit down for a cybertruck as they look awesome. I was left waiting for a long time and wanted a refund for my deposit however after looking at a cybertruck in person I believe it is worth the wait. Tesla contacted me and said I can apply for my deposit to be refunded but I still want to wait because there is nothing else quit like these Tesla's
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I hope sales person from O'Conner store refund our $400 back.