The Block Shop

I ordered 2 black exterior lights & 2 silver pendant lights were delivered. I have contacted the support team multiple times to see how/ when this can be rectified (as it is now delaying our renovations) & the only response I’ve had is a generic ‘we’re sorry your not happy with your order. We’re waiting to hear from suppliers & we will contact… Read more

you.’ Zero apologies for the complete wrong items being posted & zero contact about a date it’ll be rectified.

Amazing team – It was a delight to deal withThe Block Shop. Friendly, interested and caring service. It is a One Stop Shop for Homeware and Art. Thanks so much Holly and Nadia.

good experience – very good and pleasant experience and i will recommend in future..............................................I am happy with my purchase Holly and team have resolved all issues.

Thanks to the team at The Block Shop – Holly and the team went over and above to assist with my order. They were so great to deal with and it was delivered way quicker than indicated given it was a made to order request. Well done team, I'll be back.

Delivery not received & No tracking – So far very disappointing. The customer service team try to be helpful but they have no idea where your order is and the supposed tracking system of your order doesn’t actually exist. The tracking number provided shows an entirely different delivery address. When the block shop customer service tried to help they had yet another incorrect delivery… Read more

address via the so called tracking system. So I have one small box delivered that says it is 2 of 2 but absolutely zero idea of where 1 of 2 is. Why one chair needs to be split into 2 different boxes is another question. The whole thing is a debacle with no answers so far.

All marketing and no customer service – Plenty of energy put into their social media but can't respond to their emails or answer the phone. Tried a few times over 2 weeks. I'm not buying anything if you can't do the bare minimum

VERY BAD EXPERIENCE – I ordered a dressing gown. I already own one by Banberry. Unfortunately that company did't come up in my search. I'm quite unwell & have lost a LOT of weight & thought I'd get a smaller one. Unfortunately it's not the size I'm after because it's a all time favourite. A 14 day return policy is difficult for me but I was sure I was in time. Trying… Read more

to return anything is an exercise in insanity so when I tried to contact them by email the email address did't exist. Be VERY WARY.

Delivery dates not identified, poor customer service and lack of delivery information – Unfortunately, this is to provide a bad review on the latest experience with purchasing online from The Block Shop. I purchased online a TV unit from The Block Shop that looks good in instagram. However, the issue began with the automated email about my purchase (on 16/03/24 ) not having any estimated delivery dates. Almost 10 days now after… Read more

purchasing online , Customer Service (Caroline) has confirmed on the phone they still do not know when it will be delivered. There is no other information about ETA of the purchased item, due to apparently "their delivery partner not returning their calls nor providing information to them".

I find this quite a poor business model/process, that an outlet or company will not have any information with critical delivery timelines for their paying customers.

I purchased another item from Temple & Webster on the same date (16/03/24), and got the outdoor set delivered on Tuesday morning (19/03/24), in perfect condition.

If you do not want to experience uncertainty of when you can get the item you paid for, and if it will be in good condition, then I highly recommend to look elsewhere.

Never again with The Block Shop, and here is hoping I will get the item I paid for in perfect condition soon.

Took our money for an artwork and then 3 weeks later told us it wasn’t available – Ordered an artwork in the Black Friday sales. We were tossing up between two artworks one from the Block Shop and the other from a different online retailer. Both were on sale for Black Friday. Ultimately we went with the artwork from the block shop. Waited a number of weeks and then sent them an email enquiring as to where the artwork was only to… Read more

be informed that the artwork actually isn’t available and offered a refund. This meant that I was without an artwork and now couldn’t get another piece from another store for the same price as all the sales were finished.

To add to the issue I was told the block shop would assist with finding another artwork given the inconvenience. I found another artwork I liked but it was significantly cheaper at Oz Design furniture (about $390 at Oz Design compared to around $500 at block shop). I asked block shop to price match which they said they’d do but would still charge me $100 for shipping. Obviously we just bought from Oz Design.

Such a shame, experience was really negative and probably won’t bother buying from them again. I’d suggest others buy from a bigger online store to avoid all the issues.

Worst ever – I ordered 2 bar stools which they said would take 3 days to get, I got them 9 days later after them being dropped off at wrong address then going backwards and forwards by emails to sort the whole thing out I got them. Forget about trying to ask them to call you to sort a problem out as they won’t , it’s been the worst company I have ever dealt with and never again

Item damaged, redelivery never arrived – Ordered a console table from The Block Shop on 28 Nov 2022. Package arrived damaged with chipped wood parts. Customer service claimed that a redelivery of a new console table would occur ASAP. However we realised they gave us a dud tracking number. It’s currently 3rd Jan 2022. Tracking number still does not exist, and parcel never scanned or… Read more

picked up by courier. This is our first time purchasing from The Block Shop, and it definitely will be our last. Do not recommend.

LOTS OF BIG EMAILS BUT NO PRODUCT SENT – ordered a vegepod stand from the block shop 11 days ago and have received nothing. big emails sent telling me nothing but promising the world. said 2 to 5 days,now 11 days. continually have to chase them for confirmation or any information.why cant they just send the tracking number,maybe because there isnt one! going to cancel paypal order and get refund ,these guys dont know what service is!!!!

NEVER GO NEAR THEM – I purchased a set of lamps that were advertised as 'Mint'. On arrival they were in a box labelled 'Blue' and unfortunately they were in fact 'blue' and not what I ordered. I contacted customer service and was told that the box was wrongly labelled but they were in fact the lamps that I ordered. I explained that they weren't mint in colour and… Read more

nothing like what was shown on the website and were therefore unsuitable. It was difficult to get anyone to make contact with me, Holly in particular was unhelpful. I was told I would have to pay the postage to have them returned in order to receive a refund as they had in fact sent me the correct order. This simply is not true.

Danny Wallis Auctions – I believe that the producers rely too heavily on Danny Wallis to financially bail them out. Watching an multi millionaire shop & demand Centre stage is not what I would call good viewing. Buyers Advocates, Auctioneers & viewers know it is NO longer a level playing field and they are all there for the theatrics of a program. How about getting… Read more

back to the original concept of the contestants hard work, spiced up by the usual interpersonal dramas, the goodies versus the baddies plus some interior design cleverness. Why would the Buyer Advocates even bother turning up for this farce!

Service & Communication - Crap – we purchases a mirror & the wrong colour was delivered - mistake from factory as wrong colour packed into wrong box. the problem was the utter lack of suitable service / communication of when we had notify them of the wrong colour delivery and even with photo proof , they kept saying it was the correct colour i wanted to someone to ring me &… Read more

discuss options and after a few waste of time emails they had arranged a 'pick up' too bad that there was no communication of the 'pick up' and no one was available given the time wasted trying to get the mirror collected / replaced - which was not even provided as an option will never purchase anything from the Block Shop again

Terrible at returns! – Broken tv cabinet on delivery, complete unusable, was replaced relatively quickly, but disappointing quality for price even at a discounted rate. 3 weeks on and countless emails, they are still refusing to pick up broken package for return! It’s not something small enough to just pop in your bin, easy returns? What a joke!

Worst buy – 1. Bedsheet set packaging was torn with a strong vomit smell of the bedsheet. 2. Bough (down inner) mattress protector & the down feathers came out of the protector so easily- they were everywhere, pocking out easily onto the bedsheet etc and sticking onto our clothes when lying. Had to throw it away along with our bedsheet as the feathers got stuck to it too.

I didn't need to leave my home – I chatted with Holly via chat. She was so very helpful and answered all my questions concerning my new stools. I love them so much, thank you team for making it so easy!

Honestly love Block Shop!! – I cannot style my house and home without The Block Shop. Anytime I am looking for a new piece of furniture or some new art for the house I always look here first… and usually it is the only place I need to visit!! 10/10 amazing!!

Best products and service! – Seamless process and great customer service. Love my new tables, such great quality. Highly recommend this website for homewards and furniture.

Excellent customer service – The customer service team were both patient and professional during my covid purchasing. I was keep up to date with shipping times and had all my queries responded to in record timing. I would not hesitate to recommend or purchase again with The Block Shop.

Great products and excellent service!! – Excellent service every time!! Thank you so much Block Shop. Loving my new lamp. Simply stunning You guys are the best!!

Awesome customer service – Love purchasing from The Block Shop. The team are always so helpful and quick to respond to any questions I may have. The Block Shop is my default go to homewares site!

Fabulous customer service, real humans! – Was so pleased with the help I got placing an order for my bathroom tapware, the team member was so helpful and knew their stuff, refreshing to know you talking to a real person who cares!

Bought "oodies" & kids love them! – I bought the "oodies" from this online store as I couldn't afford the real ones. Great service, arrived quickly & the kids love them!