Very poor service
I placed an order online on Wednesday morning, asking for delivery on Friday. Their website says they do same day delivery if ordered before 10am. After placing the order I did not receive any order confirmation, the web site just says they will contact me. I received no contact. I called multiple times on Thursday but there was no answer and the message said their mailbox was full so I could not leave a message. I called again on Friday morning, again no answer but at least I was able to leave a message. I got a call back an hour later. The ca...ller said they could deliver the following Wednesday. I said that is too late and pointed out the web site says they do same day delivery and I placed the order on Wednesday. He said he would speak to his manager and call me back. An hour and a half later I got a call back, offering delivery on Monday. I said that is too slow and cancelled the order. In the meantime I called another company who answered their phone first time, offered delivery next morning. I am very puzzled by all the good reviews for this company.
They delivered on time and the boxes were fine. Was great not having to worry about boxes collapsing. The boxes were easy to but together and came in a nice variety of sizes. Would get again.
Unbelievably bad service, prices are easily matched by purchase (not even hire) elsewhere
No one picked up the phone in all my attempts to call them. They'll return your call when it suits them and that can take more than a whole business day. This is after putting in an order online and not receiving any email or other confirmation. Their claim of free delivery on the website is either misleading, deceptive or bad website design - because when you cross their stated limit the delivery fee does not go away. They were happy to waive that when they returned my phone call - the one of more than a dozen times that I tried to get in touc...h by phone. But then they never returned my call when I was ready to make a booking. Deeply frustrating experience. The biggest shocker is that I found a different company to purchase (not hire) from that was STILL CHEAPER. As for the 5 star rating - probably doctored by them in my opinion.
Super quick service
We ordered our packing boxes in 3 sizes on Sunday afternoon and they arrived early Monday afternoon - great service. We will certainly use The Moving Box Company again. Off to pack now (if only that was going to be so easy)
Excellent service, good guidance on how many boxes we needed and the time we would need them for. Much, much better than cardboard!
Excellent Customer Service And Products
They really went out of their way to complete the transaction (after hours, my fault) and delivered the boxes to my house the next day. The boxes itself were excellent! Labels were provided, boxes were designed for ease of assembly, handling and disassembly - just perfect. The best is that we don't need to dispose of boxes and they pick it up from the pick up address. Highly recommended.
Can't thank the team enough for their amazing product. Thought about buying boxes but just a waste of money nowdays! Will be recommending you over and over. Ps your delivery drivers are awesome as well
Boxes were delivered in perfect condition, loved it that we didn't have to worry about boxes breaking like cardboard boxes. Different types of boxes, for glass bottles, glasses and cups, porta-robes etc made it so much easier. Our request for drop-off and collection outside usual work hours were politely accommodated, great professional and friendly people. Strongly recommended!
A terrific solution to ease the hassle of moving
Such a convenient, efficient and affordable system! After choosing from a useful range of box options, they're delivered to your door and collected from your new address after you've moved. The reusable boxes are sturdy and don't require taping. And you can't go past the excellent customer service from Joanne and Vince from start to finish. Thank you for the difference you made to my moving experience!
Fabulous moving made easy!
The Box Rental company made moving so easy, the service is excellent and hassle free! I loved the fact you could choose different boxes for varying things you needed to pack. Your product is show environmentally friendly as well as strong, so much better than buying boxes. So easy to order and the service is next to none, the staff were so helpful and delivery and pick up was spot on time. Thanks Box Rental company, I will definitely use your service again. I have and will continue to recommend your company to anyone who is moving.
Fantastic solution, with excellent support, to a particularly annoying problem!
The thought of wasting time, money and resources on flimsy cardboard boxes didn't sit well with my wife and I so I turned to Google to search for alternatives.
After assessing our options, we came across The Box Rental Company and thank goodness we did. We received an excellent price for a reusable, environmentally friendly and sturdy moving-box solution. Joanne and Vince made the whole process easy, from quoting to payment to pickup and delivery.
Thanks to them and the entire The Box Rental team, our move was a lot less painful than it could've been. We can't recommend them enough.
The BEST service & company I have dealt with in a long time!
The Box Rental Company made my house move so much easier; usually it's a nightmare. The entire service - from placing my box order, to delivery and then collection of boxes, was provided with great efficiency and accuracy. Excellent communication by staff members was professional and friendly. I will DEFINITELY be using their services again. I'd be a fool not to!
Almost makes moving fun!
Hiring moving boxes from the Box Rental Company made such a difference to my recent move - so much time and money saved!!! The service offered was efficient, friendly and extremely professional, and it was a pleasure to deal with them. Great job!
Amazing! Completely amazing!
This is a fantastic product, and so much better than buying cardboard boxes that need to be taped together and then fall apart at the slightest bit of water. The fact that they deliver and pick up the boxes was a major factor in my decision, and the process couldn't have been any easier.
Much cheaper and more efficient than buying cardboard boxes. And the fact that they picked up the boxes forced me to unpack everything!
Service couldn't have been better. Excellent customer services, very friendly and helpful delivery staff. Prompt communication. Thank you so much. Would highly recommend it .
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and The Box Rental Company representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.