The Cheesecake Shop

Choc mudcake with the white rose truffle cake that I ordered for my daughter’s 21st yesterday. Looked lovely ,But!!!!! to cut the cake was near impossible. It was like trying to cut through a brick, the white truffle was like rock even after leaving out of fridge for 20 plus minutes. The white crumbled and fell apart as you tried to cut through… Read more

the cake. It was embarrassing as we were at a restaurant and we had 30 family and friends attend. After cutting about quarter of the cake we gave up as hands were red and sore trying to cut this as well the pieces look like a mess . Not very appealing to give to our guests. Luckily we also ordered the strawberry cheesecake which was fine for the ones that like cheesecake. I’m so disappointed, I ordered this same mudcake 7 yrs ago for my triplets 21st and there were no issues. I have rang the store and they said the white truffle has changed ingredients and it does set hard . They said head office has been informed about this issue. This cake is impossible to cut , and it should state that on the menu if that is the case. Complete waste of money . No refund was offered , but they did say bring the cake back in and they will look at it. I think I will do that , I just had my first piece now, the choc mudcake is not very thick at all but the white truffle is extremely thick which makes the cake very sickly to eat. So I will be taking the cake back into Redbank Plains Store QLD very soon. They can demonstrate to me how to cut the cake in nice pieces with ease. They will see for themselves it’s near impossible, and see how it crumbles apart if you want to cut smaller portions.

Disappointed happy birthday chocolate disc with merry Christmas on it – Purchased a marble cheesecake which was delightful. But also purchased a Happy birthday chocolate disc, but on the back of it says merry Christmas and it has stained the cheesecake..it's disappointing and my family will not eat the stain section as well as the chocolate disc as all feel that it could be off as Christmas was 1 month ago and it… Read more

could have been used on another product prior. Plus the staff at the redbank store did not wear gloves to touch the products.

Stale as – Stale cake, totally ordinary, wouldn't go back at all. Disappointed Show details

STOP With the NUTMEG already! I used to LOVE the cheesecake shop cakes . The pavlova, the Mississippi baked cheesecake amongst my favs. Now everything tastes like nutmeg or cinnamon. Who decided to add this strong spice to every friken cake . It’s horrible! Such a shame you’ve ruined a good product . Go back to the old recipe from years ago . Cause the cakes now are NOT good and they all taste the same . Show details

The Cheesecake Shop used to be our go to for good quality cakes for every occasion, but we won’t be returning. Gone are the large fresh chocolate coated strawberries, the smooth chocolate ganache, the real cream now replaced with mock cream over the top, sides and centre that’s extremely fatty so no one wants to eat it as it tastes like Lard and… Read more

leaves an oily film in your mouth. The once beautiful toppings are now replaced with rubbish like two giant lollipops shoved into the cake - which obviously can’t be shared with guests and look incredibly cheap wrapped in their plastic.

We purchased as we were short on time, but won’t be going back. $50 is a rip-off for a cake made with the cheapest of ingredients that no one wants to eat.

Taste less cake,full of sugar, not recommended, taste like chemicals

The gentleman who served me was kind, helpful and professional. He went above and beyond to make sure I was happy. Packed in a bag. Very clean. Definitely recommended Casula Cheescake shop. Excellent customer service. Show details

I had pre-ordered a cake and attended the store to collect it at approximately 11.30am, prior to going directly to a birthday celebration where I was responsible for providing the cake. Upon collection, I was shocked by the condition of the box the cake was presented in. The box was dirty and unsuitable for presentation, to the extent that I felt… Read more

it would be embarrassing to arrive at a birthday party with it in that condition. I raised this with staff and requested a clean box. Unfortunately, the replacement box provided was in a similarly poor state. I took photographs at the time to document this. While waiting, I looked around the store and was extremely disturbed by the overall cleanliness. The premises were visibly filthy. The floors were dirty and clearly had not been mopped recently, which is unacceptable for a food retail environment, particularly during trading hours. I was further alarmed when I viewed the refrigerated display of individual cake servings. The cakes appeared old, unappealing, and poorly presented. It was genuinely embarrassing to see food of this standard being offered for sale. Although the cake I purchased was presentable enough to serve and tasted acceptable, I was very concerned about its freshness given the state of the store. As a result of this experience, I will not return to this location in the future.

Bought a strawberry fields torte for my grandsons birthday. We have bought this cake often in the past and it was always delicious. This time the cake was dry and maybe 1ml of filling on each layer. It was unpleasant to eat and disappointing for everyone that tried it. I wrote privately to the Christies Beach cheesecake shop and they never… Read more

bothered to reply to me about it so I decided since it's been 3 months to write this review. This shop used to be really good but is not now. I'm not sure if it has changed owners but if so, we paid a good price to you for the cake and don't like being ripped off. If you continue to sell stale poorly filled cakes you won't be in business for long. We won't be back and if you're considering buying a cake from them you'll probably be disappointed.

I am a regular customer at Mitcham store and have been participating in loyalty program, which offers a free 10th cake after collecting 9 stamps on the provided card. Recently, after purchasing 9 cakes and collecting the required stamps, I visited the store to redeem my 10th free cake. I selected the Double Choc Mudcake priced at $42.95. However,… Read more

I was informed that the maximum value covered by the promotion is $29.95 and was asked to pay $29.95 for the cake. I was under the impression that I would receive the cake for free, or at the very least, pay only the $13 difference, as indicated in the "fine print" on the card. While I understand that the card mentions a maximum value of $29.95 in fine print, I found this condition unclear and not prominently communicated when the card was issued. The front of the card simply states: “Collect 9 stamps on purchase & receive your 10th cake free,” which strongly implies a full free cake without any mention of price limitations. I feel this experience was misleading and unfair, especially considering the lack of transparency. As a loyal customer, I’ve attached a copy of the receipt and the loyalty card for reference.

Umm since when do we write 23th? My daughters cake has a booboo Show details

So, I called up the cheesecake shop and ordered a terramasu cake as it’s my mums favourite and asked them to write “I love you mum “ for the message - not only was that done , but whoever the artist was , added some gorgeous decorations also …. I was truly blown away at how perfectly presented this cake was and it is going to be that much more… Read more

special when I give this to my mum at our lunch date - to whom the person was , that did this , THANK YOU SO MUCH ! You get a massive 5 ⭐️⭐️⭐️⭐️⭐️ rating from me !!!

Thank you Barkha for the lovely tasty cake. Rainbow inside. Kids loved it and get it twice. Show details

Dissapointed the cake we received did not look like the picture of the cake on line also shop assistant was not helpful in resolving the issue would not exchange or refund . They did not seem interested in decorating it correctly what a poor effort at first they gave the cake with no mini chocoate toppings then such a large gap between lolly pop and creme blobs a coles cake would have been better . My daughter was so dissapointed Show details

OXENFORD QLD. Rainbow cake was disgusting. 50% cream. Nothing like their poster. A refund was refused by new owners. As a 17yr retailer I told them about the Australian Consumer Law 2012 which they refused to acknowledge. Eventually said it was up to head office which was wrong. After 10 days of pestering I got a refund. CCS head office phoned and… Read more

apologized. For 10+ years this shop was fantastic. Since the new owners took over their mud cakes are dry and crumble. We have given them multiple chances to improve. ROBINA rainbow cake was perfect just like the poster

I ordered a Tropical Torte for my birthday and it was disappointing to say the least. The passionfruit and vanilla flavours were bland and the sponge a bit dry, not worth the $42.95 I paid for it. I also ordered a box of red velvet cheesecake lamingtons at 5 for $9.95. The photo is misleading and shows large lamingtons but these ones were only… Read more

bite size, one being just 40g. I would have preferred to pay more and got bigger lamingtons. Anyway I wasn't impressed by the flavour. Don't be deceived by photographs. I am not naive but I got fooled by a photo. Would not recommend this shop.at Fairy Meadow. Was kicking myself for not trying Zweefers Cakes just down the road and cheaper. They even serve coffee there. A big let down but I found out the hard way.