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The Chefs Toolbox

The Chefs Toolbox

2.1 from 92 reviews

See the Best Kitchenware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
4
3 star
3
2 star
9
1 star
57

Fair go

Fair goSouthwest, VIC

Giantz rubbish

published

Poorly made. Wheels installed on angle causing it to tilt & tip over when moving. Company offered apology but would not replace item as it was out of their warranty period. I told them them that this did not comply with Aust consumer law. They asked if I could fix it myself. They sell heaps on Ebay. Junk.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEbay
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Hayley

HayleySydney, NSW

Pressure cooker dangerous.

published

I had the pressure cooker explode in my face. The pressure cooker was less then 12mths old. Do not ever use a chefs toolbox pressure cooker again. I was left with burns over my face and body. I have written off to the company with of course no response.

Gillian J.

Gillian J.Sydney Surrounds, NSW

Pressure cooker

published

Absolutely fabulous, we’ve had ours five years and use it constantly ..... we have friends that have bought other brands and they say ours is so much better and easier to use than their own. Love it love it

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDirect distributor at a party
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Pressure cooker spirting food all over my kitchen

published

My pressure cooker started spitting food all over kitchen. Took it off the heat but cooked release the pressure. Kept spitting everywhere. Burnt me and marked my freshly painted ceiling.

Return Claim MadeNo
Store LocationParty

Replacement Saute Pan

published

I too have been contacting them since August 2018 and after many emails in October they promised to send me a replacement saute pan within the next 4 - 6 weeks. Still waiting! Now I don't get any response at all.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationI purchased the saute pan from a sales rep in Palmerston North, New Zealand.
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Emma

EmmaGreater Melbourne (Metropolitan), VIC

Two knives broke

published

I purchased a large knife & it broke while chopping almonds. They were great about replacing it quickly with a new one that broke too. I emailed with no response.. didn’t realize they had gone down. Now I have an incredibly expensive pressure cooker with a seal that needs replacing

Product Quality
Customer Service
Return Claim MadeYes
Store LocationPrivate seller
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Chris J

Chris JGippsland, VIC

Disgusted! Continued to take orders and money when they knew they were going down!

published

Kel

KelHobart, TAS

Long lost knife

published

I was given a set of their knives for xmas, well the largest knife got a crack in it, so it was sent back. Was told there was a fault with a number of knives and it would be replaced..........umm that was a year ago now! I would not recommend this company to anyone at the moment.

Product Quality
Return Claim MadeYes
Deb

DebRichmond-Tweed, NSW

Not impressed

published

I have had 3 knives simply break in my hand. The frying pan has black bits falling off and the grater survived 1 month. These items were expensive and you would expect better

Product Quality
Return Claim MadeNo

Awaiting my order!

published

Unfortunately, I am unable to give out a grand review on my product, as I have been waiting for it to be delivered since December 2018 and have not had any news on when it will be delivered.

Please Chefs Toolbox, please contact me with some positive news!

Return Claim MadeNo

Sue B

Sue B

  • 2 reviews

Fusion Knife sheared in half !

published

The handle of my Fusion Knife sheared away from the blade while cutting a pumpkin. I wrote to the company in August 2018 and was told they were aware of the issue and seeking replacement knives from the manufacturer. Haven't heard a thing...just chasing this up again, only to find the company has gone into liquidation.

I paid $110 for the knife while attending a high end Cooking class in the Adelaide Hills....I assumed the knife would be of high quality and fit for purpose.

NOT HAPPY JAN !!! Where is Consumer Affairs when you need it !


Lyn

LynGoulburn Valley, VIC

  • 4 reviews
  • 2 likes

Disgusting! - my expensive set of knives are now missing one!

published

no customer service

published

Put in a warranty claim for sauté pan. no response called several times and was told that one would be shipped to me. Claim was lodged in July 2018 nothing received as yet and just found out they under liquidation pathetic!


Still waiting shocking response

published

I put a claim in last May for 2 knives that are under warranty as the rubber handles have all bubbled. Was told they were going to send them out from Switzerland. I rang them every month until no one even answers the phone anymore. I spent thousands $ on chefs toolbox products. Just shocking no one gets back to you. Awaiting response...

No square roaster pan either

published

I also ordered and paid for the square roaster pan in their July special. I rang them in October, and they said it would be delivered in November, in time for Christmas. I just went to try and get on their website, so that I could email them, and the site wouldn't load, then I saw an ASIC thing saying they had gone into liquidation. It would be really nice if someone could tell us something, and where do we go to from here?

Barb M

Barb MCanberra

Non delivery - Square roaster

published

Like everyone else purchased the square roaster in their July special as have been using Chef toolbox for many year without issues until now..
I also emailed and phoned Cheftoolbox and it looks like they have done a runner!!!

I think next steps Consumer Affairs

1 comment
Barb M
Barb M

https://insolvencynotices.asic.gov.au/browsesearch-notices/notice-details/The-Chefs-Toolbox-Pty-Limited-129019969/9a3ba36a-b3e4-4be5-b81e-1757ebba6788

Here’s the link to the Liquidations notice


jack2106

jack2106

  • 4 reviews
  • 6 likes

Where is my pan?

published

Ordered and paid for new square pan which has yet to arrive. No response to emails or phone calls. very poor form.

1 comment
jack2106
jack2106

I have received a refund from my bank as I pay from my credit card.


donnyd

donnydLatrobe

Unable to contact Chefs Toolbox

published

I too ordered a square roaster in July, have rung several times but phone just rings out, I have emailed so many times but never get a response. Has Chefs Toolbox gone broke? It looks like I have done my money. The customer service is zero,very disappointing that no one has ever bothered to get back to me


No product

published

Ordered square roaster in July , emailed in October saying delivery delayed but will be Late November
Similar to other reviews have only got an automated email re changing systems.
Don’t know what to do now?
Have they gone into liquidation?


No show!!

published

I too ordered an item from Chef's Toolbox early November this year. I haven't heard a peep out of them either!!
What's going on???


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Questions & Answers

Leila

Leilaasked

IS YOUR WOK STILL AVAILABLE.

No answers

Anabel

Anabelasked

I have loads of points & would like to buy a knife set & spices as you have Spices without garlic & onion. Anabel

No answers

lorraine

lorraineasked

how to use 2013 model pressure cooker

No answers

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