The Chefs Toolbox

28cm Saute Pan & 3.5L Brazier – We bought 28cm Saute Pan & 3.5L Brazier. Bang for buck - over priced. They cooked really nicely and were very easy to clean. The only problem is, the metal is so soft and to outer coating so thin that it all chips away and there's serious risk of metal filings in food. No way this product meets safety standard Show details

Don’t buy the frypan. Warranted for a lifetime but now out of business. Have a useless frypan and can’t get refund – I purchased my frypan in New Zealand at a chefs toolbox party. Bought the frypan in good faith but it’s now useless. Have other products which I am happy with but frypan is useless Show details

Scumbags – You scumbags I recommended a friend to you and you ripped her off cause she spent $200 dollars then you went into liquidation & she lost her money. How do you stil have a trading website I am embarrassed to recommend your company!!

Pressure cooker – Absolutely fabulous, we’ve had ours five years and use it constantly ..... we have friends that have bought other brands and they say ours is so much better and easier to use than their own. Love it love it Show details

problems with non-stick surface? – I have read through quite a few reviews here and noticed that a lot are related to the non-stick layers of their pans. I used to sell CTB and all my cookware is CTB. I do love them, but did find during my time that some people did have trouble, usually from over heating or a fine layer of food stuck, but they began to stick and could't get them… Read more

replaced. If you are desperate and they definately won't replace them, get some 'GUMPTION'. You can buy it in the cleaning isle at the supermarket. It's great and will clean the bottom (outside) beautifully. Try a cloth with some gumption on it on the inside. Don't press hard just rub in a circular motion gently over and over... hopefully it will make a difference..... Can't hurt if you've already been knocked back with your warranty. GOODLUCK

Great warranty and great products – I have the pressure cooker which l use weekly at least. I made the sticky date puddings today. Really good by the way. I recently purchased the knive set last september for my son for christmas. Late January when he opened them to use he found some cracks in the blades. It was March befor l got the photos to uplaod to the warranty page. Within a… Read more

week l had a reply that the damaged knives would be replaced and a week later they were in the mail box. Extremely happy with all my products and l have a lot.

Giantz rubbish – Poorly made. Wheels installed on angle causing it to tilt & tip over when moving. Company offered apology but would not replace item as it was out of their warranty period. I told them them that this did not comply with Aust consumer law. They asked if I could fix it myself. They sell heaps on Ebay. Junk. Show details

Pressure cooker spirting food all over my kitchen – My pressure cooker started spitting food all over kitchen. Took it off the heat but cooked release the pressure. Kept spitting everywhere. Burnt me and marked my freshly painted ceiling. Show details

Replacement Saute Pan – I too have been contacting them since August 2018 and after many emails in October they promised to send me a replacement saute pan within the next 4 - 6 weeks. Still waiting! Now I don't get any response at all. Show details

Two knives broke – I purchased a large knife & it broke while chopping almonds. They were great about replacing it quickly with a new one that broke too. I emailed with no response.. didn’t realize they had gone down. Now I have an incredibly expensive pressure cooker with a seal that needs replacing Show details

Disgusted! Continued to take orders and money when they knew they were going down! – I too ordered and paid for the square roaster in September and was told it was to come in November as it was an 'advance order' but of course it never showed up. I last emailed them in January and they said they were in the process of re-structuring and will get back to me shortly, now their emails just bounce back! I have since seen they've gone… Read more

into liquidation around the time they were offering these sales - they KNEW they were going down and made a quick grab for money on their way out. I'm absolutely appalled, have been buying their products for years and always been happy. What now? I don't know. Someone provided a link to a consumers rights (or something like that) site but it didn't work. Is there some way of recovering our losses? Please fill me in

Long lost knife – I was given a set of their knives for xmas, well the largest knife got a crack in it, so it was sent back. Was told there was a fault with a number of knives and it would be replaced..........umm that was a year ago now! I would not recommend this company to anyone at the moment.

Not impressed – I have had 3 knives simply break in my hand. The frying pan has black bits falling off and the grater survived 1 month. These items were expensive and you would expect better

Awaiting my order! – Unfortunately, I am unable to give out a grand review on my product, as I have been waiting for it to be delivered since December 2018 and have not had any news on when it will be delivered. Please Chefs Toolbox, please contact me with some positive news!

Fusion Knife sheared in half ! – The handle of my Fusion Knife sheared away from the blade while cutting a pumpkin. I wrote to the company in August 2018 and was told they were aware of the issue and seeking replacement knives from the manufacturer. Haven't heard a thing...just chasing this up again, only to find the company has gone into liquidation. I paid $110 for the knife… Read more

while attending a high end Cooking class in the Adelaide Hills....I assumed the knife would be of high quality and fit for purpose.

NOT HAPPY JAN !!! Where is Consumer Affairs when you need it !

Disgusting! - my expensive set of knives are now missing one! – From about August last year, I rang & emailed & sent web complaints about the large Chef's Knife just breaking in half! It was an expensive knife and just literally broke in half while using it! I never received any apology, or explanation, just an acknowledgement that I had put in communication through the website. After getting very frustrated… Read more

I found a business card from a consultant - who explained that they had received various complaints about some of the knives, and the company were attempting to get the manufacturer to replace them - and that was the last I heard. The last time I spoke to her was the beginning of December 2018 - she never mentioned the fact that the company had gone into receivership!

There goes my money down the drain!!!

no customer service – Put in a warranty claim for sauté pan. no response called several times and was told that one would be shipped to me. Claim was lodged in July 2018 nothing received as yet and just found out they under liquidation pathetic!

Still waiting shocking response – I put a claim in last May for 2 knives that are under warranty as the rubber handles have all bubbled. Was told they were going to send them out from Switzerland. I rang them every month until no one even answers the phone anymore. I spent thousands $ on chefs toolbox products. Just shocking no one gets back to you. Awaiting response...

No square roaster pan either – I also ordered and paid for the square roaster pan in their July special. I rang them in October, and they said it would be delivered in November, in time for Christmas. I just went to try and get on their website, so that I could email them, and the site wouldn't load, then I saw an ASIC thing saying they had gone into liquidation. It would be really nice if someone could tell us something, and where do we go to from here?

Non delivery - Square roaster – Like everyone else purchased the square roaster in their July special as have been using Chef toolbox for many year without issues until now.. I also emailed and phoned Cheftoolbox and it looks like they have done a runner!!! I think next steps Consumer Affairs

Unable to contact Chefs Toolbox – I too ordered a square roaster in July, have rung several times but phone just rings out, I have emailed so many times but never get a response. Has Chefs Toolbox gone broke? It looks like I have done my money. The customer service is zero,very disappointing that no one has ever bothered to get back to me

No product – Ordered square roaster in July , emailed in October saying delivery delayed but will be Late November Similar to other reviews have only got an automated email re changing systems. Don’t know what to do now? Have they gone into liquidation?

Uncontactable goods not delivered help – Tried 3 phone nos different ones all ring out no message bank. 2 emails sent different addresses used both bounced back internet sites come up not available.. Number given on email with order not listed Record of payment was 15th Nov no goods yet December 13th 2018 Update: Left high and dry out of pocket Ordered saute pan… Read more

and xmas bundle on 8th Oct in person at Chefs Toolbox headquarters in Sydney. Was told no money would be taken out of my account until goods were on their way. Nothing delivered. Then noticed money taken out of my bank 15th Oct, then when still no delivery by 10th Dec spent all day trying to make contact. In desperation rang a Chefs Toolbox rep in Melbourne ( no Rep phone numbers available in Sydney ) only to be told they had gone into liquidation on 15th Oct the same day money was removed from my account. How is it possible that money was taken out of my account the same day the company was liquidated and obviously there was no intention of supplying the goods, when they could have been sent out 2 months earlier. Feel others may have been been taken for a ride like myself. Appaling and reprehensible business behaviour.

PS All internet sites sites still available???

Still waiting – I pre-ordered the Square Roaster in July this year (Due November) and am still waiting for it. My first email 2 months ago received an automated email advising that systems were changing and there would be a delay in responding. I did end up speaking to someone who was defensive plus received an email advising early Dec arrival of stock. This… Read more

morning I rang the Aus phone number 3 times which rang out each time and the NZ number is disconnected. I followed up with an email and received an automated email reply...yep...systems being changed may be a delayed reply.

I’m beginning to get the feeling that I may not get the Square Roaster.

I actually really love all my Chefs Toolbox items but their customer service is extremely shabby.

No follow through on faulty goods - terrible after service – I've been waiting since May 2018 for them to contact me after I put in a warranty claim on a fusion knife. I have not receive one phone call or email in return & I can been contacting them so many times. I love their products, but the after sales service is terrible. I am so annoyed as I have all the cooking, baking & utensils. I have spent a lot of money with them, they don't care about the customers.

Was great on gas – Spent a small fortune on buying the the small and large saucepans, small fry pan and the saute pan to now be told it wont work on induction now that we have built our house with new stove top. Have emailed the company several times over months with no response. Haven't received a peep. Have written on the Facebook page but still no response. Very disgusting for such a big company who offers a 10 year warranty.

Bad company – The product I bought does not live up to what it is supposed to. When contacting them about it, bad response it has been over 2months trying to get my money back, as it has a 10 year warranty. Very unprofessional for a big company.

Don't let yourself down – I am extremely disappointed with my current purchase of the saute pan and fry pan. I have purchased these products for years but this time they did not heat up well but stewed the food. I email and called and got a very extremely disappointing delayed response each time. I will definitely be taking this further and wanting my money back.