Poorly made. Wheels installed on angle causing it to tilt & tip over when moving. Company offered apology but would not replace item as it was out of their warranty period. I told them them that this did not comply with Aust consumer law. They asked if I could fix it myself. They sell heaps on Ebay. Junk.
Absolutely fabulous, we’ve had ours five years and use it constantly ..... we have friends that have bought other brands and they say ours is so much better and easier to use than their own. Love it love it
Replacement Saute Pan
I too have been contacting them since August 2018 and after many emails in October they promised to send me a replacement saute pan within the next 4 - 6 weeks. Still waiting! Now I don't get any response at all.
Two knives broke
I purchased a large knife & it broke while chopping almonds. They were great about replacing it quickly with a new one that broke too. I emailed with no response.. didn’t realize they had gone down. Now I have an incredibly expensive pressure cooker with a seal that needs replacing
Disgusted! Continued to take orders and money when they knew they were going down!
I too ordered and paid for the square roaster in September and was told it was to come in November as it was an 'advance order' but of course it never showed up. I last emailed them in January and they said they were in the process of re-structuring and will get back to me shortly, now their emails just bounce back! I have since seen they've gone into liquidation around the time they were offering these sales - they KNEW they were going down and made a quick grab for money on their way out. I'm absolutely appalled, have been buying their produc...ts for years and always been happy. What now? I don't know. Someone provided a link to a consumers rights (or something like that) site but it didn't work. Is there some way of recovering our losses? Please fill me in
Long lost knife
I was given a set of their knives for xmas, well the largest knife got a crack in it, so it was sent back. Was told there was a fault with a number of knives and it would be replaced..........umm that was a year ago now! I would not recommend this company to anyone at the moment.
Awaiting my order!
Unfortunately, I am unable to give out a grand review on my product, as I have been waiting for it to be delivered since December 2018 and have not had any news on when it will be delivered.
Please Chefs Toolbox, please contact me with some positive news!
Fusion Knife sheared in half !
The handle of my Fusion Knife sheared away from the blade while cutting a pumpkin. I wrote to the company in August 2018 and was told they were aware of the issue and seeking replacement knives from the manufacturer. Haven't heard a thing...just chasing this up again, only to find the company has gone into liquidation.
I paid $110 for the knife while attending a high end Cooking class in the Adelaide Hills....I assumed the knife would be of high quality and fit for purpose.
NOT HAPPY JAN !!! Where is Consumer Affairs when you need it !
Disgusting! - my expensive set of knives are now missing one!
From about August last year, I rang & emailed & sent web complaints about the large Chef's Knife just breaking in half! It was an expensive knife and just literally broke in half while using it! I never received any apology, or explanation, just an acknowledgement that I had put in communication through the website.
After getting very frustrated I found a business card from a consultant - who explained that they had received various complaints about some of the knives, and the company were attempting to get the manufacturer to replace them - ...
Still waiting shocking response
I put a claim in last May for 2 knives that are under warranty as the rubber handles have all bubbled. Was told they were going to send them out from Switzerland. I rang them every month until no one even answers the phone anymore. I spent thousands $ on chefs toolbox products. Just shocking no one gets back to you. Awaiting response...
No square roaster pan either
I also ordered and paid for the square roaster pan in their July special. I rang them in October, and they said it would be delivered in November, in time for Christmas. I just went to try and get on their website, so that I could email them, and the site wouldn't load, then I saw an ASIC thing saying they had gone into liquidation. It would be really nice if someone could tell us something, and where do we go to from here?
Non delivery - Square roaster
Like everyone else purchased the square roaster in their July special as have been using Chef toolbox for many year without issues until now..
I also emailed and phoned Cheftoolbox and it looks like they have done a runner!!!
I think next steps Consumer Affairs
Unable to contact Chefs Toolbox
I too ordered a square roaster in July, have rung several times but phone just rings out, I have emailed so many times but never get a response. Has Chefs Toolbox gone broke? It looks like I have done my money. The customer service is zero,very disappointing that no one has ever bothered to get back to me
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Questions & Answers
I have loads of points & would like to buy a knife set & spices as you have Spices without garlic & onion. Anabel
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