Lovely service and great product
The service received was excellent, including the caring person I placed my order with through to being able to deliver within a couple of hours at a very reasonable cost. The recipient of the present, who was in hospital, was thrilled with the beautifully presented Lolly Box.
Prompt, efficient and friendly service!
I ordered a selection of goodies for our son's 21st birthday and asked it to be delivered on his birthday. It was and he reported it was all lovely!
I found customer service to be friendly and efficient and I have no hesitation in recommending The Complete Basketcase (love the name!) to others.
Within 10 minutes of placing my order, a lovely lady from this company contacted me because I had written "Happy Birthday" on the delivery message. I had not paid the extra postage to be able to choose the delivery date, but they still wanted to make sure that the delivery date suited the birthday. Very caring! My Dad was very happy with his birthday present. This is the second time I have ordered from this company and very happy both times.
Thank you for the quick delivery before Easter. My daughter was over the moon. I’m in Sydney and she’s in Melbourne, cut off by Corona. It let her know I’m thinking of her and gave her a morale boost.
I had trouble selecting from your huge range of lovely baskets.
Best thing ever!!!!
I recently purchased 3 gift baskets for my children living interstate and I was absolutely blown away with the quality of the product. Price is very reasonable and very impressive how the baskets/hampers are presented.
The Complete Basketcase should be very proud of their product and service.
I will definitely be buying from from you again.
Thanks so much for making our 2020 Easter a little more happy.
Excellent Service and Products
I ordered a customised basket for my son who lives in Melbourne for his birthday. The site was easy to use and the product list offered great choices and reasonable prices. The order was placed on Thursday 2nd April and I asked for it to be delivered the next day, a Friday hoping that his unit complex would accept the parcel during his absence at work so that he could have it before the weekend and on his actual birthday. After ringing my son at work, Harry from the Customer Service Team delivered the basket himself directly to my son at home.... He was very happy and I was blown away by the commitment of the organisation to both the recipient and to me, the customer. We live in Brisbane and I will recommend the service and definitely use it again. Thanks, Harray and The Complete Basket.
- Verified customer
*****Great international service. Easy to use site, great value and customer service goes above and beyond*****
I ordered the Take Time Out basket with a few additional items for my elderly aunt and uncle in Australia. I live in the UK. The website is very easy to use, great choice of items to "add on", and an easy payment process.
Unfortunately a few days after I ordered the basket, we got some sad family news regarding my uncle's passing and I contacted via email (time difference) BasketCase to ask if they could delay delivery.
Within an hour, and outside AUS office times, Kerry (Melbourne office?) called me at home with her condolences and advised sh...e would try to stop delivery but from the system, looked like it was already with courier for delivery that day. Honestly I couldn't ask for better customer service. Kerry called my auntie, explained and gave her condolences. I know that this small act of kindness from your customer service team has put a smile on my auntie's face at this sad time and I'm pretty sure she'll be delighted with the hamper. Thanks again Kerry!
Fast reliable service. Beautifully presented & recipients was thrilled to receive it. Will definitely recommend this company & intend on using them again in the future. If you are looking for value for money, don't hesitate.
Fantastic and Speedy Service
I arranged a hamper for my daughter on the Gold Coast. It arrived from Melbourne overnight! She loved it and I am very impressed with the helpful staff for phone support and the very speedy delivery (without paying for express !)
- Verified customer
I made an order from abroad and didn’t know what to expect. The whole process was excellent and extremely efficient. Great communication and Champagne was delivered exactly on time. Thank you to Basketcase team. Would not hesitate to order again!!
They were awesome and did everything I asked them to
They were awesome and did everything I asked them to. The delivery was on time the products were well appreciated the people were thrilled to bits and that is all we asked for
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