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The Complete Basketcase

The Complete Basketcase

4.9 from 118 reviews · View Statistics
Listing monitored by The Complete Basketcase

Reviews

4.9
118 reviews
  • Product Quality
    5.0 (47)
  • Return Claim MadeYes (0) · No (45)
  • Customer Service
    5.0 (45)
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Sydney couple
Sydney coupleSydney, NSW

What a lovely Australian run business to deal with.

published

Great alternative to flowers for my brother for his birthday. Can eat and drink while watching the olympics!
Might send some to myself:)

Product Quality
Customer Service
The Complete Basketcase
Kerry M.The Complete Basketcase

Thank you! great idea!! Lockdown, eating, drinking and watching our favourite sporting events! Heaven <3

Debbie B.
Debbie B.South East Queensland, QLD

Naughty and Nice

published

Just had my 3rd happy customer, my about to turn 90 year old mum, who is currently in lockdown. She was very excited. Another easy online transaction, with 3 day delivery, all carefully packed. I ordered from Queensland, it was sent from Melbourne and delivered to Sydney. I'm just a little sad that I can't sample any of the 'Naughty and Nice' hamper delights. Highly recommend this company. Thank you

Customer Service
Incentivised Review No
Josh
JoshGreater Melbourne (Metropolitan), VIC

Simply Amazing Service

published

I cannot speak more highly of the team at The Complete Basketcase.
I have used them on numerous occasions and they have always delivered.
Most recently on a Thursday night needed five hampers delivered the next day all across Melbourne for staff we had in lock-down. Without a glitch they delivered and more importantly communicated. I was even able to call and get straight through on both occasions. I never write reviews but felt compelled too and cannot recommend them enough- 10/10 - Thanks again, Josh

Product Quality
Customer Service
The Complete Basketcase
Kerry M.The Complete Basketcase

Wow thank you so much Josh, your review is very much appreciated and we are looking forward to helping you in the future, take care Kerry & Team

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Jenni L.
Jenni L.Greater Melbourne (Outer), VIC

Amazing Customer Service

published

Kerry is a wingless angel. I placed an order to be delivered to a hospital for a friend and thank goodness Kerry rang the hospital as my friend was getting discharged a day early. It was Kerry’s amazing customer service and call that helped solve our dilemma. We changed the order and had it couriered to my friends rural property. These guys will be my future go to for gifts. Keep up the amazing work. Thank you so much x

Product Quality
Incentivised Review No
Return Claim MadeNo
Pat P
Pat PSouth East Queensland, QLD
  • 4 reviews
  • 9 likes

Wow Wow Wow

published

Wanted something a little bit special for my sisters birthday. Chose a small champagne with chocolates in a ice bucket. She was thrilled over the moon and the presentation was delightful. First time I have used this Company and certainly wont be the last. Will be telling all my friends about this fabulous service with such great choices for gifts. Well done and thank you.

Product Quality
Customer Service
The Complete Basketcase
Kerry M.The Complete Basketcase

Thanks so much Pat for the wonderful review, I will show the team your lovely words! much appreciated From Kerry and the Basketcase Team x

Lulu
LuluGreater Melbourne (Metropolitan), VIC
  • 3 reviews

First time user and thrilled to bits.

published

This was the first time I used this company and I was impressed from the beginning. Easy to navigate website, FREE delivery for just 48 hours turn around. I ordered Sunday evening and Tuesday morning I received an email to say the order had been prepared and then Tuesday midday I received another email to say it had been successfully delivered.
The recipient was thrilled at the presentation and with the contents.
Well done BASKETCASE! I’ll be using you again
Luisa Massaro
Melbourne.

Product Quality
Incentivised Review No
The Complete Basketcase
Kerry M.The Complete Basketcase

Thank you Luisa for the lovely review, it is very much appreciated and the team are so glad it went well! Take care Kerry and the Basketcase Team

Nicola “London”
Nicola “London”Sydney, NSW
  • 3 reviews

Absolutely BRILLIANT

published

Thank you so much for you're incredible service. I've never used you before and was absolutely stoked the delivery arrived the day before my friends birthday, so it was there with all his other gifts. You kept me informed of the delivery. The gift was beautifully packaged. So a BIG THANK YOU Will be using you guys again for sure!

Product Quality
Customer Service
The Complete Basketcase
Kerry M.The Complete Basketcase

Thanks Nicola! we are so thrilled it all went to plan and would love to help in the future... Love Kerry and the Basketcase Team

iBeanie
iBeanieSydney, NSW

Perfect amount of joy in a single hamper

published

The hamper was delivered on time and everything was as promised and beautifully presented. Couldn't ask for more. Basketcase was also quick to respond to all my queries and was incredibly helpful.

  • Verified

Perfect birthday gift

published

I ordered the Favourites gift hamper from the UK for my daughter’s birthday . She is living in Melbourne at the minute. It arrived promptly and she loved everything in it

Product Quality
Customer Service
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Nettie
Nettie
  • 2 reviews

The personal touch!

published

Easter looming up and nothing for our Melbourne families! A phonecall to The Complete Basketcase and everything was solved with ease, efficiency, and a service that made me feel my request was important. Packaging was amazing, and there was flexibility to the product selection. Very helpful - will be back!

Customer Service
Incentivised Review No
  • Verified

A five star service

published

Ordered the "Pop the Champagne" gift hamper for my fathers 90th Birthday, unfortunately he passed away the week before this was delivered. The Staff at the Complete Basketcase were superb and liased with my Dads wife to ensure this was delivered. Absolute five star service, the communication was excellent and first class, Icannot thank you enough.

Product Quality
Incentivised Review No
Return Claim MadeNo
  • Verified

Great can't fault it

published

Ordered a mix of goodies and the gift arrived well packed and early for my sister's birthday. Very organised and professional with no hassle. Thank you very much. Will use your services again for sure.

Incentivised Review No
Lorelie
LorelieGreater Melbourne (Metropolitan), VIC

Fantastic customer service

published

Fantastic customer service. Gift was well received and packed nicely in a basket. Highly recommend them and will definitely return to send gifts to family and friends in future. Thank you!

Product Quality
Customer Service
Bebel
BebelGippsland, VIC
  • 3 reviews

Excellent care

published

The fruit selection delivered for a Birthday Gift was packaged well & excellent care given, so it would arrive fresh condition. Receiver was thrilled, and I would thoroughly recommend 'The Complete Basketcase' to anyone as you will not be disappointed.

Product Quality
Customer Service
Tania O.
Tania O.South East Queensland, QLD

Quick delivery and great customer service

published

Considering my Dad's birthday is near Christmas, I thought he may not get his box of bubbly delivered on time. However Complete Basket Case were so quick, organised and their communication was really helpful. Recommend these guys very highly.

Product Quality
Customer Service
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