The Cullen E-bike-1000W 48V 13Ah

Good bike hasn't let me down – I have the Cullen version 2, like other reviews the brakes are probably the weakest part., I've had the bike about a year and have replaced the brakes 4 times, apart from that it's been reliable , I've just passed 4200 km and not easy ones , hauling my weight and often towing a mate up some of the hills , .I think if I had thought about it… Read more

originally I would probably have gone for the version 3 with hydraulic brakes ,that being said , still a cheap fun ebike for the money

Cullen E-bike- 2000w 48v 25ah – Purchased brand new from a seller in south west Sydney, 4 weeks ago. Two weeks and 134km into riding, the motor decides to stop working and error 09 shows up on screen. Now it vibrates when back wheel rolls. Was told upon purchase it came with a 3month warranty so am waiting for Monday to contact the seller to arrange for the bike to be brought… Read more

back and checked out. Contacted her as soon as it happeend but was told they weren't available that coming week and to contact them on Monday to arrange a date to bring the bike back.

Do I report her to consumer affairs/ department of fair trading if they refuse to honour the warranty?

Do I post her info where she advertises to warn others of my experience?

Quality is poor, specifications are fantasy, warranty does not exist and the worst customer service in retail history – These guys are the shonkiest operators I have ever come across. There is a reason they do not have a street address or even a phone number. First issue with this bike is that it is NOT a 1kW bike. It is a 750W bike which is still pretty good but if you went for the 2kW bike you might be a bit ticked to find that it too is a 750W bike (gleaned from… Read more

other reviews) that they charge more money for.. The seat broke first after a couple of months. Then the rear brake lever no longer builds up pressure on the hydraulic line, so no rear brake. The stand failed through metal fatigue (it is very thin sheet metal) within a few months. Most recently I noticed two spokes on the rear wheel have snapped off at the hub. That number grew to 6 spokes before I replaced them with spokes from ebay. If you are crazy enough to buy one of these bikes, know that you will need to adjust and tension the spokes to avoid them breaking. The seat I replaced myself at my own expense but for the brakes and spokes I went back to Cullen (because I bought it directly from them). They simply do not respond to any email that is not asking how to give them money. I needed new brake pads and they were happy to sell me those. Everything else, they do not want to know. I did think the bike was great value but it is not when you factor in that it has literally zero warranty and the quality of the bike means things will break. So figure that you will likely need to replace several parts of the bike at your own expense and those things are not exactly super cheap. From other reviews (I read too late) this will cost me probably another $500 to $800 if I only have to replace brakes and the gear shift levers and a few other incidentals like spokes and stand etc. If the motor or controller dies I could double the cost of the bike. Read the reviews. My story is common. All the places that claim Cullen have great friendly service, not one of them is a customer. Of all the reviews, how many are just good? And how many complain about Cullen for one reason or another? I would say, not terrible value compared to others, but not worth the experience. If you do go there, be prepared to be disappointed in several ways. The bike comes with literally zero documentation, zero customer support and zero care. As another reviewer said, "just buy something else".

Terrible service – The bike is pretty good but the company is trash. Bike came with no instructions, my son lost the charger and now Cullen’s response when I asked how I can get another charger was literally, “this charger is out of stock “, that was it, nothing more and no hint as to when another charger might be available. If you buy one of these bikes don’t expect any help if something goes wrong. Show details

Good Bike but no support from seller – I bought mine on ebay July 2022 - 2000kw 52v 15amp for $1600.00 The bike itself looks great however, there are huge regrets. There was no instructions at all, the battery is faulty, dies at 10kms with three bars still showing green. Trying to contact the seller with no avail The digital display is way off - this bike does not go anywhere near… Read more

its advertised stats Buy at your own risk, you will get what they send you and there is FA you can do. Even Cullen E-Bikes Australia do not reply. My advice is to stay far away and that is a shame. For a first time ebike rider the experience was awesome but it did not last more than three short rides, expect absolutely no support from the seller. Regrettably I wasted my money on this one where there were so many other options. Back to square one.

Cullen E-Bike – Bike had issues after 100km, Should of read the Sellers reviews, Seller on EBAY cullen27 difficult to deal with ebay closed the case with out informing me will not assist. Ebay guarantee NIL, had to take multiple photos and get bike checked out so seller did try to charge me. bike still sitting in box to be picked up 3 month later $1550. and no… Read more

joy. Seller not communicating. Bike build is ok but if you have issues like me good luck in getting help.. Reported to ACCC

Great bike overall but company has no customer service – I purchased my ebike in June. Bike arrived with the carton damaged. While building the bike the instruction guide is missing key instructions and poorly written. The front brake caliper was leaking causing air in brake line. After multiple attempts to contact Cullen ebikes to ask for assistance I have not heard from the company to date Show details

Great Value however needs some enhancements – I'd give it a 4.5 if it was an option, as its a brilliant bike. I have had my V2 15 Ah for 5/6 Months now and its has been brilliant, however not without issues. The biggest issue was the breaks, the stock break system for someone of my size (6'5 and 120 Kgs) was completely useless. I added a new system, but as the breaks are integrated with the… Read more

gears i had to also purchase new gear leavers, all up it cost me just shy of $400 (with labour). Now i have upgraded the breaks i rate my bike a solid 5. I can pull a solid 50+ kmph at top speed. The forks are fine for basic commuting (even for me). The bike looks like something that would cost 3 or 4 times what you pay at a bricks and mortar bike shop.

Great setup, put together well – No trouble with mine so far. Used as a commuter. Only got 150kms so far. Got one with hydraulic disc brakes RSX brand, easy to buy spares. Centre up disc easy with adjustment. Forks are a bit average, but can't be picky at such a great price. Seller was fine to me, answered questions I had. All round great ebike. Show details

Cullen V3 - all good so far – The bikes seem to be well made with good components. Time will tell, I'm sure. We bought two for us and our kids (when they're allowed to leave Sydney) to cycle around the Hunter Valley. I've put around 100kms on it so far. It was easy to assemble, for me anyway. I'm mechanically inclined and as a kid was always taking my bikes apart. For others… Read more

without this experience it may prove problematic as instructions are not great. Having 21 gears seems overkill unless you're going to use it off-road as we just leave it in top gear. On power setting 3 it seems to go fine without too much effort at speeds of 25kph. I use 1-3 most of the time to ensure that there is some pedal effort and maybe 4-5 when going up a steep hill and feeling lazy.

Setting 5, pedalling hard and straight / slight downhill I hit 62kph before backing off but you're pedalling quickly.

Range - not sure yet but I reckon 50km should be easily attainable.

Cullen E bike 1000w a lot of bike for the money – Have only had the bike for a week and are very happy. Picked it up from the shop in Sydney took it home charged it up and started blasting my way around the streets here in the Northern Beaches. If you were to buy the parts on eBay to make your own bike you would be spending around $1000 plus your time and you need a bike. So these things are a… Read more

good deal to get you on the road cheap. How long will it last? not sure but after looking into it seems if you keep them dry don't over work the motor and keep the battery around 80% charge maybe take it to 100% just before you use it. there's a good chance you will get your moneys worth. And they can save you money if you're not driving the car. Plus its just fun. I did 30km fast using both legs and the top power mode today on one charge with still some power in the battery before it was put on charge. Average speed would be around 35km up hill with top speed of 55km down hill. This was a test I wouldn't go that hard normally. The power comes on quick so when you are starting off for the first time start on the lower setting. hope this helps Jason