I ordered flowers online on the 11th Feb to be delivered to my Dad on the 16th Feb. The flowers were for what would have been my parents 50th wedding anniversary, my Mum has recently passed and I wanted to send my Dad something to mark the occasion. The flowers were never delivered, I contacted The Flower Company on the 19/2 once I was aware of… Read more
the non delivery and apparently there was an issue with a local florist taking the job and then not rejecting it for someone else because they couldn’t deliver on that day. I am so, so disappointed. Wouldn’t recommend this company at all, they knew the florist couldn’t do the job but failed to ensure someone else did. They have agreed to refund my money which I will need to wait 3-5 days for. Will never buy from them again!
A group of us contributed $135 to send flowers to a colleague going through an extremely difficult time. We specifically selected the flower company based on the advertised same-day delivery and the presentation shown on the website. What we received was unacceptable on both counts. Firstly, the flowers delivered did not resemble the product… Read more
advertised online which says pictured price. The arrangement was completely different and significantly below the standard shown on the website which was misleading and not what we paid for.
Secondly, the same-day delivery promise was clearly not honoured. We were only informed after placing the order that delivery would not occur the same day due to courier timing.
Given the occasion, this order needed to be handled with care and reliability. Instead, it has caused additional disappointment at an already difficult time.
I recently came upon The Flower Company when I wasn’t able to send flowers to Bright Vic 3741 as the florist had closed down. I ordered a nice looking arrangement in a basket & then decided to review the App. Well I was disappointed to find no good reviews only many negative ones. So I decided to ring the company listed & I spoke with a person in… Read more
Salisbury Queensland. I let them know I hoped my order would be delivered as they had many bad reviews. My bill was already pending for payment within a couple of hours. I felt worried my flowers wouldn’t arrive, this was a Tuesday. On Thursday I heard from family they had arrived safely, also nice arrangement. Thank you for giving me trust that businesses do try their best. M McEwin.
Reviews with attachments
I feel what was delivered was very disappointing compared to the online photo. I also paid for an upgraded size. Won't be using again.
THINK TWICE BEFORE USING THIS COMPANY! – If I could rate this company any lower then a 1 star i would. I spent just under $200 and what was sent was a bunch of flowers that looked like they came straight from the discount bucket at Coles.. I upgraded flowers, brought a vase for them and also requested a balloon be sent aswell.... After much back and forth I have received my money back… Read more
for flowers only as they feel I should still pay for the vase and balloon... First photo is what was received second flowers is what they say will be sent on there website... Not to mention I paid extra for deluxe flowers to get a bigger bunch as you can see that clearly did not happen.... The florist in question should be held accountable for delivering such disgraceful flowers and the fact that I still get charged for a nasty vase and balloon is disgraceful! This was for a very special day which I was so embarrassed to have sent. Think twice before using this company as you will not get what you are paying for...
Not what I Ordered – Terrible. I ordered a purple bouquet and received white. NEVER again! Pictures below - purple is what was ordered and white is what arrived.
Positive reviews
Very good flower service – I could have done this by going straight to the nearest florist, but I decided to use an online service instead, so I approached The Flower Co. they help me to choose the right gift, with outstanding customer service, and delivered by the next day without any issues. I'm definitely very pleased with the price and general service. Show details
Beautiful – Arrangement of Roses & Lillies plus greenery from my son & his wife were amazing. Delivered on my birthday 1st April. Are still as fresh. So pleased. Show details
Delivered on time with exact order – Made an order about 8pm the night before required delivery date and the flowers were delivered the following day as stated on website. After reading some of the reviews, I was very worried that the flowers would not be delivered or would be of poor quality. However, the flowers were the exact bouquet I ordered and looked wonderful. The recipient… Read more
was very happy with them. I can't speak for the other people's experience, but mine was a very pleasant one.
Negative reviews
Order placed 12pm for same day delivery, delivery didn't happen, got SMS next day that there is no delivery until 2 days later... This company is clearly giving misleading information!
Very disappointed in this company. It states same day delivery if ordered by 2pm. I ordered at 11am This particular branch is located in Armidale. I wasn't awate of this. I get a phone call stating the courier had left & unable to deliver until next day. I won't be using this company again Show details
EDIT: 12/04/2026 THEY STILL HAVE NOT CONTACTED THE PURCHASER AT ALL AND HAVE NOT RESPONDED TO PHONE CALL, EMAILS OR GIVEN A REFUND! DISGUSTING BEHAVIOUR FROM THIS BUSINESS!! A friend ordered me flowers for my 50th birthday. Paid extra to make sure they arrived on time. That was for the 5th December. They still haven't arrived. She hasn't had an… Read more
email, phone call, nothing. But they were quick to take her hard earned money. She's tried to call and they don't answer the calls. Absolutely disgusting service and communication. They should be ashamed of themselves.
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Recent reviews
Guarantee NOT Guaranteed – The date available online was incorrect and NOT delivered within the stated time frame. Guaranteed delivery is not likely. Extremely disappointing as they were sent due to a death in the family and the delivery was 3 days later. I wish I read the reviews first, I would not have selected this company.
Lame day flower company – The website clearly states same day delivery from a florist in the same postcode as mine, if ordered before 2.00pm. This is Fake. I placed the order at 11.11am the same day. I accepted the site calender booking facility blocking out the flowers being delivered on the same day as a booking glitch. No biggie. 'Trust'. A big company like flower… Read more
company woud uphold their bold claim.
Now day two into the booking for a critically important personal occasion delivery of flowers, enticed by a same day delivery promise and now told it will be a 7.00pm delivery as per the absolute of their terms.
Please stop advertising as same day next day or any day.
Told day of delivery that flowers are not available – With plenty of notice I ordered flowers over two weeks ago and received a call today (the scheduled day of delivery) that the flowers are not available. It was disappointing because I told my best friend to make sure she was home to get her favourite flowers delivered. Very unorganised telling customers on the day of delivery that the cannot provide the product you paid for. Show details
Very Disappointed – We ordered flowers from The Flower Company on-line from New Zealand for our friend's 50th wedding anniversary. They live at Nerang, Gold Coast. The flowers cost NZ$124. Our friends sent us a photo and, although they seemed happy with the flowers, I certainly was not. They were nothing like the 'Ray of Sunshine' flowers in a yellow box. These… Read more
were chosen because the bridesmaids wore yellow and white dresses. Fortunately our friend, the 'bride', loves sunflowers, but I was disappointed the box was white (admittedly with a gold ribbon). I accept flowers are seasonal, but I wish I had checked The Flower Company reviews. I had upsized the flowers, but thought what was delivered to our close friends was poor value for money. Customers, beware of this company which uses photos that are not a true representation. At least they were delivered on the correct day! One extra star for that. Would not recommend this company.
Sorry! no one to deliver flowers – I only wish that I had read the reviews on Friday before I ordered flowers to be sent to a friend in hospital. Firstly, I ticked the calendar to say Saturday delivery then on Saturday afternoon I was informed by email that there were no courier services available until Monday. Then on Monday afternoon I am informed that they can’t get a driver… Read more
to deliver to the hospital because they get charged for parking. By this time I’ve wasted 3 days so I cancelled. You would think that $100 for a bunch of fresh mixed flowers, they could be delivered. Such a disappointment would never use them again.
Do not waste time and use this company – no communication and confirmation send to my email. It ended up flower was delivered to the wrong address. Then charged me $14 courier fee. Show details
- +1
Disappointed online shopping – Disappointed online shopping…… Delivered flower without my message Delivered flowers are very different from the pictures on their website Added $22 for Deluxe, it should better than the pictures on website, but I can’t see the difference Complain email address is not a correct one……. Show details
Rip off – Ordered flowers on 3/4/24 to be delivered next day nothing happened no delivery. Rang number and went blank so I emailed them. I will not be paying them. Show details
Down right fraud – Paid $129 ordered online to be delivered today 2/4 at Coronary care , PA Hospital, Brisbane and they never got delivered, I have sent 3 emails and had no reply this is not right I feel I have been scammed!!!!one email address my email could not be delivered!!! Not happy Show details
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Disappointed – Flowers were delivered one day late, even after contacting them and was assured they would be delivered on time. Flowers were not fresh / balloon was shoved in box not inflated.
Disappointing Experience With This Flower Company – Terrible product and service. I received the flowers all old and unfresh very unprofessionally bouquet made. It was delivered after the time I had requested. I reported it on the site and no action so far! Very disappointed about this company. I would never recommend this company. The attached photos are the flowers I received. Update: I was contacted from the flower shop so I improved my rating based on that.
Do not recommend – do not order through this company!!! lies about being able to deliver to places same day delivery! then couldn't deliver for another 6 days after order was done!! would not recommend! shocking customer service aswell!
- +3
Deceptive and misleading advertising – This company does not acknowledge that their website is deceptive and misleading. Don’t waste your money on flowers from this business. Go elsewhere where you will receive a quality product.
They dont deliver. Zero star – The website says they deliver to remote areas. Once you place your order and process the payment, they will cancel it and tell you they don’t have delivery in that area. Refunds took longer to process—poor communication. I won’t recommend this Flower Company—it is such a waste of time.
Not happy at all – I am very disappointed with this company the communication/service was terrible and was not delivered when I wanted them to be delivered and also the flowers don’t look like the picture at all!! I will not be ordering from them again. Show details
Disgusting and disappointing !!! – Purchased a beautiful bouquet for family as my mother in law passed away,but what was delivered was beyond a disappointment!!!! The flowers screamed, I was running late and forgot to grab flowers so I pulled into a fuel station and spent $25 on a bouquet of flowers. I even paid the extra for a Deluxe bouquet,needless to say I’m embarrassed and disappointed! I highly recommend to NEVER USE THIS COMPANY!!
Didn’t deliver – After wondering why my flowers weren’t delivered, I received a text message asking for an additional $21. This was received days after I placed my order and left me in the difficult situation of my flowers being delivered so late, the moment had passed. Won’t ever use again.
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Please disregard above comment since the flower Company became aware of me experience I have heard… Read more (+1 reply)