Gift Card Store

I was gifted a card from my work colleagues after my mum had passed, I completely forgot about the e card and only found it today, it expired on the 1/26 and is now 3/26, normally an organization will still honor it but not this company who states I have forfeited my $200, disgusting company

Avoid this company - Second time a card has failed to work as advertised, one digital and one physical, if given to you from your employer or employers like both my partner had then tell them never to purchase from them again, waste of money. Completely fraudulent.

I would have put 0 stars after 11 days no delivery of personalised card, paid the extra for fast shipping, as to date no reply to email and can’t talk to anyone, just would like a tracking/shipping advise. This should be an automatic response of shipping advise like other companies. Feel I have been scammed

Received a gift card, that I could not load. Both myself and sender tried to get some sort of customer service from the Gift Card Store, over two weeks later still no resolution from the Gift Store.

FEEL THESE ARE A SCAM . Bought this earlier this year , still not been able to get access to the card, reciever tried to get it sorted, no response, we have tried so many times, no response. $500 we will never see again. DO. NOT BUY

Purchased and was invoiced for an e-gift card on October 3rd and it still has not been delivered via email as at October 16th. I’ve sent multiple email requests for confirmation and no reply has been received (Case number CAS-1434807-K9R1Y8). Absolutely disgraceful and dishonest service.

I too have been unable to activate my card despite back and forth communication over a period of six months. My complaint is exactly the same as many others - the process to activate the card simply does not work as per the instructions that they repeatedly describe. They asked me to download an app that has poor reviews due to data collection… Read more

concerns. I am convinced that this is part of the business model and am very interested to know where all the funds from these unactivated cards are going. You've been responding to the same complaints with 'we're sorry to hear this' for YEARS and yet there seems to be no change. There really is no other logical explanation for this. Do not purchase these cards.

It would appear that I have lost $300. Ordered a gift card a few weeks ago, it hasn't arrived. I have tried to call Gift Card Store, but there's nothing more than a message instructing callers to email. Emailed my concern with a copy of the invoice and have received an email advising that the 'recipient has activated the card'. However, I am the… Read more

recipient, and NO CARD HAS ARRIVED.

Finding it impossible to get real help from them.

DO NOT RECOMMEND.

If I could give it -0 I would! Wish I read the reviews with this incredibly low score! Ordered a specialised card for my son’s wedding which is today! All I get told is it’s 4 days to produce it when it says 3 on their website! I am absolutely devastated that this has not arrived for his special day today when ordered over 1 week ago. Zero customer service or empathy. Steer clear of this dreadful company

Purchased $500 corporate gift card, received the order confirmation but the email containing the gift card was never emailed to the recipient. I have attempted to make contact with the gift card store on numerous occasions with no response. Disappointing that a business like this can continue to operate here in Australia.

Beyond useless, tried to activate my card, was sent a verification code and everytime I went to my email it would close the site and I had to repeat the process with the same result,it was given to me by my employer as a birthday gift and it will be going back to them unused

Can’t find retailers to accept it – Initially I saw fraudulent transactions on the card and I was told that someone was opportunistically trying to access it. I believe the companies system was hacked. Luckily no funds were lost. The company reset the cards but now I can’t use them. No one seems to accept them. Keep getting messages card declined etc. too confusing to use and I just want to use the cards which are now approaching 1 year old.

As a small business, we purchased gift cards for all our clients as a Christmas thank-you, totaling over $3000. We paid extra for next-day delivery, placing the order nearly three weeks before Christmas. Unfortunately, the order did not arrive in time, and I had to repurchase the gift cards from a physical store so that our clients would receive… Read more

their gifts on time. My order finally arrived on December 30th, far beyond the expected delivery date.

I immediately contacted the customer service team when a week past with no delivery, to request the cancellation of the order and a refund, but the response was incredibly slow and unhelpful. Emails took days to be answered, and each response contradicted the previous one, with false information being provided. After Christmas, I requested a phone call, as the customer service team is non contactable by phone. I received a call from someone who had no authority to offer a refund but assured me that a manager would call me within the following week.

Eight weeks have now passed, and I still have not received any further communication or resolution. The customer service has been appalling.

I have now lodged a formal complaint with Fair Trading, as this situation is completely unacceptable.

I would not risk ordering with this company.

I bought a mastercard voucher for a friend at 5:30pm on Friday afternoon, to be delivered as an e-gift card by email. It did not issue until Monday afternoon. I tried to contact by email, phone and via their facebook page, as the card was a gift to help with an immediate expense, but no one monitors/replies over the weekend. I was worried for a… Read more

few days that I had fallen for a scam website, but the voucher did eventually issue. The website said e-gifts are issued within a day, but that was not my experience.

Unable to purchase from New Zealand – Bought these gifts cards in the past from New Zealand for Australia. Today it will not let me go past the payment screen because I do not have a valid Australian phone number. No, I do not have an Australian phone number, I live in New Zealand. If I try and put a family member's valid Australian number in, it still complains that it is not a valid Australian phone number. Please advise if overseas purchases are not longer accepted.

Stay away!!!!! – No stars for this mongrels. Trust me, stay away!!!! Once you pay, their link to card, is never received by the recipient or there's very good chance your recipient doesn't get the link. They slow to respond and they DO NOT REFUND, PERIOD. my advice screw these Cu...nts and stay away. If you do get the fkn link you will be put through a thorough… Read more

personal data release. This is the kind of business whos servers get broken into and all personal info is stolen. It's been two month and my friend still unable to use the card i paid for. It's been a huge Embarrassment. Stay the he...l away from this service. Never again.

Honest Review – Purchased a physical gift card as a corporate gift. First time using as they were affiliated with shopback so I thought they would be reliable but it was everything but that. Firstly when purchasing the physical card you fill out the usual details of the recipient, in 2025 where your back end system is so old it only accept a limited number of… Read more

letters for the recipients last name, mine was a bit longer than the usual and because of that i hit the limit without finishing their last name, made it look like I couldn't care less and spelt it wrong.

Secondly communication with this company is awful, I sent off 3 emails on 3 different days and asked the most basic of questions. takes minimum 2 business days to respond "when should they receive the card?" and the "last name issue" I mentioned above. In what era are you living in where it takes 2 days minimum to respond? A) it's a one man show behind the scenes or B) You don't care. There's just no excuse for such simple queries, if it takes you 2 days to respond to the most basic problem I can't imagine having issues with your purchase, no wonder everyone here is inclined to call it a scam.

Lastly, you can't receive tracking for your order, probably saving money on postage, when was the last time anyone sent unregistered parcels to someone else? even my 2 dollar order on TEMU from overseas has tracking from start to finish yet a few hundred dollar gift card postage paid doesn't have one.

All in all, if you buy a e gift card, for personal reasons and you have zero issues then it works fine. For everything else I would avoid like the plague because something so basic shouldn't give me so much problems. It is not up to par for 2025 standards and there are many alternatives.

And please I don't want to see the generic response I'm so sorry please give me your details I'll look into it for you. There's nothing you need to do for me as I wont ever be back.

Zero Customer Service and Gift Cards havent Arrived – I have tried to email their company almost 20 times now as they have lost 10 Gift Cards that were ordered 29th November 2024 and supposed to arrive in time for Christmas. They didnt and still havent and they will not call me to sort out and they just email me back and forth saying they're looking into it!! Their CUSTOMER SERVICE is atrocious as you call your 1300 number and it goes to a message and that advises you to email . A vicious circle.

4 Weeks No Delivery – We have spent $4000.00 on Visa cards for our employees Christmas bonuses. It has now been 4 weeks since the order was placed and there is no sign of the cards at all. Christmas has been and gone and our employees are without extra money during Christmas. They use Australia’s worst rated courier company (Couriers Please) which is a major red… Read more

flag. The courier has no updates, no tracking you can actually rely on, you can’t ring anyone and can only talk to a bot.

Gift Card Store also does not answer the phone and they can’t track or provide any details regarding the delivery of their products. There are several reviews stating the same on here. If I was this business I would be looking closely at who I am using as it is giving Gift Card Store a terrible reputation.

We have used them twice and will be taking our business elsewhere to a company with higher standards and better customer service.

Cards arrived but extremely delayed in delivery not what website stated – Ordered 22 lots of $200 visa gift cards for delivery in Melbourne VIC. Website stated 3 days to load cards + express delivery thereafter. Took 20 days and almost 3 weeks to get the cards delivered. Both GiftcardStore.com.au and their selected courier (Couriers Please) were hopeless at getting back to me. They both refused to call and speak in… Read more

person, they would only communicate through emails which were also very delayed. They did finally arrive but not before I was busy doing some digging trying to verify if they were a legitimate website due to their customer service responses and lack thereof I was sure that i had been scammed until the gift cards finally turned up. I would recommend using another website or doing it in store at a retailer (in person) to avoid delays or unnecessary stress. I required these cards within 7 days which they should have been able to provide, yet i was left embarrassed unable to supply the cards as well as concerned whether i had been scammed or not. I will not be using this website again.

Money has dissapeared – Worst company ever for multiple card orders. I have $1750 in limbo and I am still unsure where this money is. Please hear me when I say don't use these guys ever!!!

Scam!!! – Scam site. Buyer beware. Purchased a gift card. Recipient gets email and has to open a foreign website that just comes up as error and reloads. Sent email and they have a long convoluted set of instructions that don’t work. ACCC have now become involved. Listen to the many negatives on here. Positive reviews are bots.

WORST EXPERIENCE EVER – These people are unbelievable! I placed an order on the 15th of this month, and it states for plastic cards dispatch is 2-3 days. I had to chase, and finally Tuesday this week - a full 7 days later, they tell me its been dispatched. When i asked for them to express as its for my husbands birthday this week - they said they can't because I paid for… Read more

standard shipping. Which i did based on THEIR timeline of 2-3 days. I then get a further email contradicting what they said - and they tell me it was dispatched 4 business days after and this is why they won't expedite. Now, how is Tuesday - Tuesday of one week 4 days?

DISGUSTING CUSTOMER SERVICE – Absolutely abissmal Customer Service, 24hrs since I've tried to sort this out and one response that has yet again gone unresponded to. Avoid using this Platform at all costs unless you really want to put yourself out & get absolutely nowhere. Mastercard ought to pull their brand from being distributed by these clowns

Delayed and Rude – Ordered card for express delivery. It arrived on Day 7. Response times via email (only option) are delayed, impersonal, rude and unhelpful. Highly recommend not using this company.