The Handy Truck
Verified219 reviews
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Pros
Cons
Verdict
Overall sentiment for The Handy Truck is predominantly positive, with many customers praising individual drivers for their punctuality, efficiency, and careful handling of items. The service is frequently recommended for small to medium moving jobs, rubbish removal, and furniture transport due to its competitive pricing and friendly operators. However, a minority of reviews report significant operational issues, including missed appointments, last-minute cancellations, and communication breakdowns during the quote stage.
Rudy responded with quote very promptly. I needed a specific pickup time and date and he was happy to accommodate my schedule. Was punctual on day of pickup, collected and loaded goods very carefully and efficiently. Will definitely call him next time I need help with removals.
Hi ,It was my first time trying to get something picked up and delivered, I was very impressed with Rudy he made me feel at ease straight away and l felt that I could relate to him easily and trust him to do the right thing. l would highly recommend him to anyone who was feeling a bit out of their comfort zone. Thank you Rudy!
Reviews with attachments
Picked up a fridge and delivered to my door.. even got it into the kitchen in position.. great service.. would use again
John was reliable and extremely helpful. I had a small job and John was happy to make it work and was able to do the job on the same morning. I would highly recommend John.
Absolutely disgraceful, after receiving mutiple spam calls and messages while I was at work, I work 2 jobs im extremely busy, I finally had a chance to respond yesterday after receiving a message. Disgusting to message me with this. Is that how you run a business?. Dan cooper from macarthur handy truck and now ive read other complaints about you.
Guys helped out the move a two piece wicker cane lounge on short notice. Turned up on time, with a suitable truck, relocated from Rosebery to Cullen Bay. Priced perfect for two ppl and truck. Will use again.. :)
These guys were outstanding in their service. Removed an old heavy piano from our now sold property, 425 Trower Road Brinkin with ease. Fair pricing was a bonus. Highly recommend The Handy Truck.
Absolutely awful business. I requested a quote to have a bookshelf picked up and moved. Instead of giving me time to review the quotes I’d received from other companies, I was spam called multiple times over two days. When I didn’t respond within three days, the owner sent me an email saying “[Content Removed] Molly” from d.r.cooper85@gmail.com.… Read more
This is completely unacceptable behaviour—extremely unprofessional, rude, and aggressive. I would not recommend this business to anyone.
Hi Stacey. Thank you for sharing this feedback. I… Read more (+1 reply)
Pearl and her Team left me and my family stranded! They changed the day and time of the job twice, I went along flexibly with them, they seemed like a reputable company. The evening before the final day of our lease, they told me at the last minute that they wouldn't be coming to do the move but could come in the morning. I told Pearl that we… Read more
needed to move the next day and had cleaners booked in and if they weren't going to be able to make it to let me know so that I could make other arrangements. Pearl understood me and guaranteed they would be there.
Next morning, 2 hours before their booking, Pearl shoots me a message to say the movers are tired and they wont be able to do the job, and asked me to send my bank details to return the deposit.
She couldn't have cared less that she lied to me, and that we were now in an incredibly stressful situation to find movers 2 hours before the cleaners arrived, when we had a million other things we had to do!
These people are dodgy! They squeezed us in 'just in case' they could do the job and get the money. They didn't care at all about our family being in the middle of a move and needing a solid commitment.
DONT RECCOMEND 'The Handy Truck'
My recommendation to anyone else who has experienced the same dealings with this business as I… Read more (+1 reply)
By far the worst experience I have ever had with a moving company, Pearl and your team let me down completely, I will never recommend this company ever, stay clear. The audacity to even ask me for a review hoping for something positive, a complete joke of a company. You did not follow up with an apology or any communication and created me nothing but unnecessary stress.
I can honestly recommend this company after they collected some garage rubbish from our house today. Fast and friendly service from start to finish.
Latest follow-ups
Fast response and vehicle move was done within hours. I highly recommend using this company for any towing needs. It's abit of a pain when you have to get a quote online, book a time and day and then also make payment ... And then they still end… Read more
up calling you anyway to confirm the booking etc. . This business was nothing like that thankfully. I just texted the address details and where the vehicle needed to go , they were on to it straight away and was able to pay them cash . Very good business and customer service start to finish.
Follow-up · The pricing was surprisingly low , especially for being a job needed done immediately. I had a yellow Ford GT I needed move from east to west of Adelaide and they took care of it perfectly. I haven't experienced many businesses that can get a job done within hours of contacting them and that really surprised me in a good way.
Find out how The Handy Truck compares to other Furniture Removalists
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Beware of this company. DO NOT USE. I used the South Perth branch who damaged most of my belongings. All my glasswear pretty much destroyed. Big scratches to furniture, damage to audio equipment, marks on my couch, wooden frames busted, so much… Read more
damage. They were even an hour and a half late.I tried contacting them to get my money back, I sent them photos but have been completely ignored. I have tried contacting management and promised calls and received nothing, I've sent about 10 emails and made over 20 calls to the email listed and the number listed on the handy truck website. Please I urge you not to use this company and especially Handy Truck South Perth. Also thier office is actually a house which you will see in a photo attached.
Follow-up · No response, I sent multiple emails, texts and calls and images showing all damage They did not provide any insurance. Pricing was over the top and I was not given a quote just an exuberant amount at the end. They should not wb allowed to operate as a business at all.
I have been attempting to contact HT for a week. Not a single reply. Today I have attempted two emails and three phonecalls. The 3 phonecalls all just dropped out after I provide pickup postcode. Today's emails remain unanswered. They are an abysmal… Read more
company which CLEARLY does not need or want any work - they certainly don't deserve any. ON THE BLACKLIST.
Follow-up · PR has asked for a followup on my first email review. Here is the thing - once I blacklist a provider, they never get a second chance... kaputski... lost my business forever. Unless they contact me and say this extraordinarily rarely heard word: "so... so.. sor... sorry". I am as good at forgiving as I am at blacklisting. So, my followup is that I… Read more
Positive reviews
I had a great experience with The Handy Truck. Danny was my driver and was friendly, professional and very careful when moving my fridge. He handled everything with care and made the whole process feel easy and stress-free. Communication was excellent from start to finish, they arrived as arranged, and the price was very fair for the service… Read more
provided. I really appreciated how reliable, efficient and respectful they were with my item.
I would happily use The Handy Truck again and definitely recommend Danny and the team to anyone needing something moved safely and professionally.
I am very pleased with the service I received from The Handy Truck Darwin. All communication was attended to promptly, and they were only too happy to answer questions and clarify pricing. The workers were punctual and courteous. I will use them again and recommend them highly.
Great experience with The Handy Truck ! The whole process was easy and hassle-free, and the service was friendly and professional. The truck was clean, reliable and perfect for what we needed. Everything was straightforward from pick-up to return, which made the whole experience so much easier. Would definitely recommend The Handy Truck and will happily use them again in the future.
Negative reviews
Asked for availability and pricing through the website got a text back asking for a list of items to be moved. Sent the list. Sent a follow up text ... have heard nothing since.
Despite reaching out a few times, including online and through phone , other than an automated message that someone would contact me, I never received any quotes , contact, absolutely nothing. Would not recommend.
Absolutely horrific experience. Someone tried to scam me and then the boy I ended up booking didn’t know what he was doing, nearly backed into the persons wall and when I got the fridge to my place and inside (I had to help, he was by himself)….the fridge was badly dented and scratched. Unbelievable!
Recent reviews
Called The Handy Truck and spoke to Lovejit S. and he was able to pick up and deliver a queen size bed the following day. Lovejit was friendly, efficient, reasonably priced and arrived on time. Would definitely recommend his service.
Find out how The Handy Truck compares to other Furniture Removalists
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Danny and his staff were fabulous to work with. Fair, fast, efficient, great communication, very punctual and reliable. I cld not have been more impressed by The Handy Truck Services. Will definitely call again for any moving needs.
What a fantastic service! Dan is organised, friendly and professional. A seamless process, quick to respond to my enquiry and a very reasonable quote. Dan picked up my household furnishings from storage at Picton and delivered to Crookwell, single handedly. My belongings, arriving in tip top condition. Thank you Dan!
The Handy Truck and crew helped me empty a rental property that had been left with furniture and rubbish, the job was completed with short notice and the crew got the job done quickly without fuss
Great communication from the very start. Submitted my quote request and received a call immediately. The move was quick and easy, nothing damaged and nothing was an issue. Was also very affordable!
Quick to respond and upfront costs - none of that 'this figure per hour' and then adding call out fees. We didn't use the service due to circumstances but would recommend and use myself in the future.
We had to move a fridge, mattress, TV cabinet and other furnitures plus around 5 moving boxes with two stoppages on the way. We wanted a small to medium size truck. Lovejit was just the right person for the job. Arrived 15 minutes before scheduled time and promptly moved everything. If you're happy to help him as it is just him, he keeps the… Read more
price down. I was very happy with the excellent service he provided and a very affordable price . I would highly recommend him.
Gurnoor was absolutely awesome for our move. We were looking for a mover who would let us help since we had a few mates round to help us move. Gurnoor packed the truck tight so we got everything in and made sure our move was quick and easy. Thanks Legend
Short & Sweet.. thanks Luke for this quick move between apts in the same building. Fast and efficient but all the care we expected. On time and for a very reasonable price.
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Hello Britanee. I think I have found you in the… Read more