The Handy Truck
Verified153 reviews
AI reviews summary
The Handy Truck receives highly polarised feedback, with experiences varying significantly depending on the local operator. While many customers report excellent, value-for-money service for small moves and furniture deliveries, a substantial segment of users encountered severe reliability issues, including "no-shows" and total communication breakdowns. The service appears most effective for simple, single-item transports, but several reports indicate a lack of professionalism and care during complex house removals.
Pros
Cons
Verdict
The Handy Truck is a viable, budget-friendly option for simple furniture deliveries and small moves, provided you are assigned a reputable local operator. However, the high frequency of unfulfilled bookings and poor administrative follow-up makes it a risky choice for time-sensitive house relocations. Consumers should confirm the specific driver's track record and have a backup plan in case of a no-show.
Absolutely horrific experience. Someone tried to scam me and then the boy I ended up booking didn’t know what he was doing, nearly backed into the persons wall and when I got the fridge to my place and inside (I had to help, he was by himself)….the fridge was badly dented and scratched. Unbelievable!
Very happy with the service Danny provided. We were struggling doing it on our own and they had a short notice cancellation which we were very grateful to use for our move between towns on the Sunshine Coast. They moved big items from our storage shed into a unit. Access at the new place was difficult due to a very small lift, but the team was… Read more
organised, careful and easy to work with which reduced the stress of moving significantly. Finished on time according to the estimate provided. Would definitely recommend - 5 stars!
Guys helped out the move a two piece wicker cane lounge on short notice. Turned up on time, with a suitable truck, relocated from Rosebery to Cullen Bay. Priced perfect for two ppl and truck. Will use again.. :)
Reviews with attachments
These guys were outstanding in their service. Removed an old heavy piano from our now sold property, 425 Trower Road Brinkin with ease. Fair pricing was a bonus. Highly recommend The Handy Truck.
Absolutely awful business. I requested a quote to have a bookshelf picked up and moved. Instead of giving me time to review the quotes I’d received from other companies, I was spam called multiple times over two days. When I didn’t respond within three days, the owner sent me an email saying “[Content Removed] Molly” from d.r.cooper85@gmail.com.… Read more
This is completely unacceptable behaviour—extremely unprofessional, rude, and aggressive. I would not recommend this business to anyone.
Pearl and her Team left me and my family stranded! They changed the day and time of the job twice, I went along flexibly with them, they seemed like a reputable company. The evening before the final day of our lease, they told me at the last minute that they wouldn't be coming to do the move but could come in the morning. I told Pearl that we… Read more
needed to move the next day and had cleaners booked in and if they weren't going to be able to make it to let me know so that I could make other arrangements. Pearl understood me and guaranteed they would be there.
Next morning, 2 hours before their booking, Pearl shoots me a message to say the movers are tired and they wont be able to do the job, and asked me to send my bank details to return the deposit.
She couldn't have cared less that she lied to me, and that we were now in an incredibly stressful situation to find movers 2 hours before the cleaners arrived, when we had a million other things we had to do!
These people are dodgy! They squeezed us in 'just in case' they could do the job and get the money. They didn't care at all about our family being in the middle of a move and needing a solid commitment.
DONT RECCOMEND 'The Handy Truck'
My recommendation to anyone else who has experienced the same dealings with this business as I… Read more (+1 reply)
By far the worst experience I have ever had with a moving company, Pearl and your team let me down completely, I will never recommend this company ever, stay clear. The audacity to even ask me for a review hoping for something positive, a complete joke of a company. You did not follow up with an apology or any communication and created me nothing but unnecessary stress.
I can honestly recommend this company after they collected some garage rubbish from our house today. Fast and friendly service from start to finish.
Harry responded within an hour of my enquiry, confirmed my requirement and within a couple of hours had me booked in. Within 24h my Antique Display Cabinet was collected, delivered and put in place. No Fuss, no time wasting, very friendly, polite and helpful. Thanks Harry
Latest follow-ups
Beware of this company. DO NOT USE. I used the South Perth branch who damaged most of my belongings. All my glasswear pretty much destroyed. Big scratches to furniture, damage to audio equipment, marks on my couch, wooden frames busted, so much… Read more
damage. They were even an hour and a half late.I tried contacting them to get my money back, I sent them photos but have been completely ignored. I have tried contacting management and promised calls and received nothing, I've sent about 10 emails and made over 20 calls to the email listed and the number listed on the handy truck website. Please I urge you not to use this company and especially Handy Truck South Perth. Also thier office is actually a house which you will see in a photo attached.
Follow-up · No response, I sent multiple emails, texts and calls and images showing all damage They did not provide any insurance. Pricing was over the top and I was not given a quote just an exuberant amount at the end. They should not wb allowed to operate as a business at all.
I have been attempting to contact HT for a week. Not a single reply. Today I have attempted two emails and three phonecalls. The 3 phonecalls all just dropped out after I provide pickup postcode. Today's emails remain unanswered. They are an abysmal… Read more
company which CLEARLY does not need or want any work - they certainly don't deserve any. ON THE BLACKLIST.
Follow-up · PR has asked for a followup on my first email review. Here is the thing - once I blacklist a provider, they never get a second chance... kaputski... lost my business forever. Unless they contact me and say this extraordinarily rarely heard word: "so... so.. sor... sorry". I am as good at forgiving as I am at blacklisting. So, my followup is that I… Read more
Two very helpful and professional men helped move garage/garden heavy equipment and tools to another private location...i was very pleased with the time frame they set aside for me, they were very considerate to my time allowance...would recommend this service and use this business again if the need arose.
Follow-up · no, there was no need to pack anything.... half hour to load various large garden tools and large wheel barrow, work bench with pegboard attached..ladder..
Find out how The Handy Truck compares to other Furniture Removalists
Know better, choose better.
Positive reviews
The team arrived on the agreed time, got to work and were done in very short order with no time wasted during the task. They took care when moving my furniture (3x bedroom house), ensuring it arrived at the destination in good condition despite the relatively short distance (under 10km). Excellent service, I will definitely choose them again in the future.
Rudy has helped us with the fridge delivery and we were appreciative of his patience and professionalism. He has gone above and beyond assisting us with another bulky item. We highly recommend Handy truck.
Excellent transport of our dining room table and 8 chairs. 2 strong men driving a high top van. Communication excellent, very careful handling. Reasonable price. Recommend.
Negative reviews
Cannot recommend this company for house removals. Fixed price changed on the day as I hadn’t included a coffee table and small outdoor table charged an extra $80 Really. Then they couldn’t disconnect the washing machine pipes saying it needed a plumbers tool. They took the washing machine and left the pipes. Strange as my niece was able to… Read more
disconnect the pipes in less than 5 mins using no tools. They are not experienced Removalists. Cannot recommend
I never received a call to have them do my job after submitting my online enquiry but for some reason they sent me a link for a review. Obviously someone has no clue what is going on.
I was totally disappointed with your service. 1. You did not send a truck large enough to accommodate my possessions. You were advised that I required a 4 ton pantec. 2. The driver was careless and he was responsible for a lot of breakage’s. 3. I couldn’t in all honesty recommend your service to anyone to use . 4. Plus you wanted more than… Read more
the quoted price, because you didn’t have a large enough truck. I was told that you don’t even have a truck just a van. NOT GOOD ENOUGH.
Recent reviews
Dan was incredibly helpful from our first phone call. He moved furniture from my daughter’s house in Sydney to our place outside of Orange. It was completely hassle free from both ends, he was very reliable and can’t recommend him highly enough!
Dan was punctual, navigated large items and multiple staircases with ease and professionalism. It’s our family’s third time using this company and it’s always the best investment for a stressful moving situation. Saved my back a lot of grief too!
John from The Handy Truck is my go to man, when needing furniture moved. I have used him several times. John is a good hard working man and does a fantastic job. Highly recommended.
Find out how The Handy Truck compares to other Furniture Removalists
Know better, choose better.
We dealt with John and his communication was superb. Good price and efficient service also. Most definitely will use his service again. Thanks again John
Had a great experience with Handy Truck. Don and his offsider were very professional in their handling of my furniture. They kept me in touch with their ETA. Would definitely use them again.
Chit and partner made themselves available at very late notice! On time and ready to go..no slacking off and they did more than was required..no hesitation in using Chit again..highly recommended
Needed a dining table delivered from Early Settlers Store. Pick up and delivery with in hours from the store and so much cheaper than all other competition.. super friendly and fantastic service..Highly recommend and would definitely refer to anyone including family and friends who need large furniture pieces delivered 10/10
Chit was super responsive to my enquiry and other follow up and provided a reasonable rate for service. On the moving date they kept me informed for arrival time (showed up on time). My items were stowed and moved with care. I would definitely reach out again for my next move.
Chit was great to deal with. Him and his team were really professional and had great communication. They handled my belongings with great care and were more than reasonable with pricing and times that suited me. I would 100% use handy truck again
I had a roll top desk to be moved. Dan was great. He was on time, professional and the move went off without a hitch. Would totally recommend and will use again if I need anything else movws.
I’ve now used Chit & his team from Handy Truck twice due to his prompt communications, keeping me informed with pick up & delivery timing. Price is reasonable considering the upmost care they take with furniture. I now use him for any large furniture I buy and need delivery for. Highly recommend
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Hi Stacey. Thank you for sharing this feedback. I… Read more (+1 reply)