The Installers

Very happy with quote and installation the team were punctual polite and great at taking the time to make sure we understand how to use our upgraded security. Even talked me through the current shire rebates in our area which we appreciate Thanks guys

I recommend The Installers to anyone looking for a house alarm system. Jacob and his offsider Sivah, were fantastic - extremely professional and very friendly. Their work was high quality, the price was very competitive and their customer service was first class. You will not be disappointed to engage them for your job. Rob

Honest and excellent service – We chose Jacob and the team to install our Alarm and CCTV. We found them to be prompt, honest and competitive pricing wise. We would recommend them to anyone wanting to install what we did.

I needed help with a 2 camera setup that had gone offline due to a change of modem and new ISP. I also thought I might invest in an extra camera. [Name Removed] quoted $1000 and demanded a $400 deposit. I later found that was an excessive amount for the deposit. When he arrived to sort out the reinstall of the cameras, he wasn't even slightly… Read more

interested in what I wanted or how the system was working before. At this point, he said: "If I can't do what I want to do, I will leave and keep all the deposit." I told him to continue. He sold me an LCD 18" screen, stating that the system would not work without it, although it had worked perfectly before through the PC without a separate screen. I have since had a proper IT expert set the system up perfectly, running straight to the PC, which is what I wanted. [Name Removed] prattles on about bits, bytes, frame rates and all the tech speak that has nothing at all to do with operating the system as a user. Driving instructors don't bother to tell learners what the numbers on the tyres mean; the learner doesn't need to know that, while learning to drive. In my opinion, after having a real expert to do the job properly, [Name Removed] is incompetent at this task. Also, [Name Removed] doesn't respond to phone calls, texts or emails asking for support. That is why I called in another service.

Very frustrating – I hired this company because the quote process was very professional and followed by an immediate phone call but I regret hiring them. I installed cameras and alarm systems. Soon after the camera system went offline. I tried communicating with Installers but then in my frustration hired another company to fix the problem. It then became… Read more

evident that only two of my three sensors was pet sensitive while I was quoted three. And I was unable to use the apps to activate my alarm. I have since requested assistance again but it is again clear that there will be no follow up so I will again hire another company to fix it. A costly lesson.

Sold grey imports paid 6mp sold 4&6mp Beware lying rip off merchant. Dont use – Buyer beware. Preys on customers knowledge equipment systems. Would not cover fault was sold copies 6mp paid for got 4 and 6mp. Told needed new nvr unit. Not! Repaired systems myself. Beware lying rip off better to choose from.

We had a home network hub installed with some additional ethernet ports added. Thanks to the installers for for doing such a professional job at a reasonable price!

The Installers came highly recommended and for good reason, fast, professional and extremely high quality cameras. They have a thorough knowledge of home security and talked me through best locations and cameras without trying to upsell more expensive equipment that wouldn't be necessary. After installation walked me through operating the… Read more

equipment and even after installation continue to reply to enquiries in a timely manner. This is the Gold standard of small business operation.

Fast installation and great service couldn’t ask for more! The team showed up right on time and had everything set up in no time. They worked efficiently, knew exactly what they were doing, and were really friendly too. Super impressed with how smooth and professional the whole process was.

looking for security cameras? don't hesitate to call these guys, very knowledgeable at a great price! – called Jacob about getting some cameras installed as I was over the old Arlo system I had. He booked me in a week later came first thing in the morning and installed them also he put the star link wires thru the roof for me at no extra charge. Very friendly and nice guys him and his co-worker Mohamad. He explained everything i needed to know… Read more

before he left and said call me if you need anything. next day comes and I wanted to change the settings on two of the cameras, I called Jacob, he talked me through it, and I was set. Highly recommend these guys to set up your cameras, they were very quick and professional being in and out within 2 hours I think it was.

So happy to be more secure in my home – I was extremely happy with the work , and the price, Jake and his crew did with installing my CCTV cameras. I’d been thinking about it for a long time and saw the Installers ad on FB. The following week I had cameras. Being with the City of Stirling I did the paperwork for cash back and that’s already been passed. Thanks Jake and your crew for a job well done!

Cameras install – Spoke to Jake he gave me the price time he would be there he showed up with two young lads they were so professional in out and clean it was all up and running. I would highly recommend them

This is perfect I am satisfied with the product – The service was fast and friendly,a job well done most appreciated and would like to recommend if anyone needs an installation for home security contact these guys you will never be disappointed

Continued satisfction – We had a 4 camera system from the installers put into our property Amazing video clarity and Jacob and the crew were so helpful, i needed another camera installed and contacted Jacob to upgrade our system , 100% satisfied on both occasions, and can monitor the property 24/7 from anywhere. Honestly i found the service from the installer's faultless

Installation of camera's and alarm system – Easily arranged, quickly installed everything in a day. No mess very friendly. Overall I would definatly use them again.

very helpful – Recently I upgraded my fone/ new number was having trouble connecting to the cameras so I called the installers that morning got response in the arvo and was guided through all the way! he spoke to me calmly step by step. Thank you guys for your patience and guidance! highly recommend these guys!!

They are perfect – Fantastic service. Very professional and very happy with the CCTV. Showed us where they were going to place the cameras and explained the app and how it work. Thanks again. Will be recommending you guys to family and friends.

Excellent service – prompt, excellent work from Jake and Samuel Did what we needed, took the time to explain how everything worked with operating the system Great job, very happy, would recommend them if you need security camera's system

Rude, will not give codes to my own system – Mr Pinna of the installers installed an alarm/cctv system in our new home. When requested to activate the commnav feature on the alarm which provides sms notifications, Mr Pinna refused to activate it without paying a $140.00 fee for a 5 minute job. Realizing I could activate it myself, I requested the code to my system from Mr Pinna. He refused… Read more

to provide it and I currently have an ongoing complaint in an attempt to get Mr Pinna to give me the code to my own system.

Excellent service – Jake and the team very professional and on time, took heaps of time to go through the system and make sure I’m 100% happy. Second time they have done work for me and faultless both times.

Best service ever! – I needed an upgrade to my current alarm system and to have cameras installed around the perimeter of my home. The service I received from Jake from my first enquiry to completion was exceptional. He is professional, knowledgeable and punctual. Highly recommend!

Excellent after sales service – I called this morning to say I have a new pet and need to change my sensors to pet friendly ones, The technician said he would try and fit me in that afternoon. A couple of hours later received a text to to say he was on his way and he arrived 20 minutes later. Changed the sensor updated the phone app and gave great service, cost was reasonable for the fast service Show details

replace a cable – not happy as i damaged one of my security camera wires.they want to charge a book in fee of$149.00 for 45minutes.and $89.00 there after.pretty much day light robbery.

Poor customer service! – Very poor customer service.. there is a clearly faulty with the product and they obviously saying that my 12 months for installation is over and I would be charged to get a technician!! This service should be free of charge!! He told me to go up and fix my self it’s cheaper!! After sale very poor not recommended!!

Poor after sales service - rude and unprofessional – After booking a service visit for a fault on the alarm keypad, I inquired about the warranty period and asked Tony to check their records on when the alarm was fitted, which was met with resistance. The Installers website states that their alarms come with a 5-year warranty, but I was told it was only three years when my alarm was fitted, which… Read more

may have put it out of warranty, depending on date of fitting. When I again requested that the fitting date be checked in their system, Tony said its probably best the appointment is cancelled. My experience is in line with all the other one star customer service reviews - talks over you, rude and sarcastic. My advice is to do a little research and choose another company.

1 star is too many! – I have had the same poor customer service issues as so many other people. Who ever it is (man) that answers their phones needs a good lesson in customer service and humility. I have never encountered such a rude individual in my life. Talks over you, is sarcastic and doesnt want to hear there are any issues with their products or service. He… Read more

refused to listen and just hung up on me ... sound familiar... read ALL reviews and see how often he does this! As for their service charges, they will still charge you even if the stuff fails under warranty. They will always find a way to hook you $149 call out so they are never out of pocket. Really poorly worded contract of sale, is confusing and ambiguous. Most companies want to look after customers, get good reviews and fix legitimate issues, not these guys! They just want $$$ and dont give a crap. My antenna is stuffed, this has been confirmed by another company and by Foxtel technician and i doubt it will be resolved by these guys. I do have rights to choose if I want a repair, replacement or a refund under ACCC guidelines and I will no doubt have to take legal action against them to get it. i strongly advise you double check warranty terms before you pay them anything and heed our warnings on this site. 10 years warranty sounds really great but it will cost you $149 for them to fix it after first 12 months! So really when you factor this in, you only have a 12 month warranty. Buyer beware!!!

Disgusting customer service for warranty issues – Had problems with antenna that has 10 year warranty. Their contract clearly states "A 10 year warranty applies to antennas and a 1 year warranty on all other parts and labor"... It is the antenna that failed and now I get told there will be $149 labor service charge to replace it. The person I was speaking to got abusive, sarcastic and continually… Read more

spoke over me, finishing up with "Ring consumer affairs" and he hung up. They now refuse to answer my calls ...

To the owner - you were fine to take $450 off me when we first did business and couldnt be helpful enough up to that point, but now there is a problem, you dont want to know me. If this is how you treat customers needing after sakes service, then I would never recommend you to anyone again!

Great service all round! – I had 4 CCTV cameras installed around our semi-rural property. The installers were on time and cleaned up after themselves. I'm really happy with what they did start to finish and have recommended to a few people since my install. Thanks again Jake and team!

Highly Recommended – Jake and his team of professionals are fantastic! I've had several houses fitted out with alarms, cameras, smart wiring, antennas, the list goes on. Thanks again Jake, will be in touch again soon. Best wishes, Mapman