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The Installers

The Installers

3.7 from 57 reviews · View Statistics
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Reviews

3.7
57 reviews
5
(38)
4
(0)
3
(0)
2
(0)
1
(19)
  • Customer Service
    3.4 (11)
  • Timeliness
    3.5 (10)
  • Job Satisfaction
    3.7 (10)
  • Rates and Fees
    3.0 (11)
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Ross
RossPerth, WA

Sold grey imports paid 6mp sold 4&6mp Beware lying rip off merchant. Dont use.

published

Buyer beware. Preys on customers knowledge equipment systems. Would not cover fault was sold copies 6mp paid for got 4 and 6mp. Told needed new nvr unit. Not! Repaired systems myself. Beware lying rip off better to choose from.

Customer Service
Timeliness
will
willPerth, WA
  • 2 reviews
  • 1 like

very helpful

published

Recently I upgraded my fone/ new number was having trouble connecting to the cameras so I called the installers that morning got response in the arvo and was guided through all the way! he spoke to me calmly step by step. Thank you guys for your patience and guidance! highly recommend these guys!!

Customer Service
Timeliness

Other Handymen

 
 

0.0
(1,234)
Christopher hack
Christopher hack
  • 2 reviews
  • 1 like

They are perfect.

published

Fantastic service. Very professional and very happy with the CCTV. Showed us where they were going to place the cameras and explained the app and how it work. Thanks again. Will be recommending you guys to family and friends.

Customer Service
Timeliness
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Excellent service

published

prompt, excellent work from Jake and Samuel
Did what we needed, took the time to explain how everything worked with operating the system
Great job, very happy, would recommend them if you need security camera's system

Customer Service
Timeliness
James
JamesPerth, WA

Rude, will not give codes to my own system

published

Mr Pinna of the installers installed an alarm/cctv system in our new home. When requested to activate the commnav feature on the alarm which provides sms notifications, Mr Pinna refused to activate it without paying a $140.00 fee for a 5 minute job. Realizing I could activate it myself, I requested the code to my system from Mr Pinna. He refused to provide it and I currently have an ongoing complaint in an attempt to get Mr Pinna to give me the code to my own system.

Customer Service
Timeliness

Excellent service

published

Jake and the team very professional and on time, took heaps of time to go through the system and make sure I’m 100% happy. Second time they have done work for me and faultless both times.

Customer Service
Timeliness
J Veza
J VezaPerth, WA

Best service ever!

published

I needed an upgrade to my current alarm system and to have cameras installed around the perimeter of my home. The service I received from Jake from my first enquiry to completion was exceptional. He is professional, knowledgeable and punctual. Highly recommend!

Customer Service
Timeliness
Nik P.
Nik P.Perth, WA

Excellent after sales service

published

I called this morning to say I have a new pet and need to change my sensors to pet friendly ones, The technician said he would try and fit me in that afternoon. A couple of hours later received a text to to say he was on his way and he arrived 20 minutes later.

Changed the sensor updated the phone app and gave great service, cost was reasonable for the fast service

Customer Service
Timeliness

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0.0
(1,234)
martin foster
martin fosterPerth, WA
  • 11 reviews
  • 4 likes

replace a cable

published

not happy as i damaged one of my security camera wires.they want to charge a book in fee of$149.00 for 45minutes.and $89.00 there after.pretty much day light robbery.

Customer Service
Timeliness
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Poor customer service!

published

Very poor customer service.. there is a clearly faulty with the product and they obviously saying that my 12 months for installation is over and I would be charged to get a technician!! This service should be free of charge!! He told me to go up and fix my self it’s cheaper!! After sale very poor not recommended!!

Incentivised Review No
Dave
DavePerth, WA

Poor after sales service - rude and unprofessional

published

After booking a service visit for a fault on the alarm keypad, I inquired about the warranty period and asked Tony to check their records on when the alarm was fitted, which was met with resistance. The Installers website states that their alarms come with a 5-year warranty, but I was told it was only three years when my alarm was fitted, which may have put it out of warranty, depending on date of fitting. When I again requested that the fitting date be checked in their system, Tony said its probably best the appointment is cancelled.
My experience is in line with all the other one star customer service reviews - talks over you, rude and sarcastic.
My advice is to do a little research and choose another company.

Incentivised Review No
peed off
peed off
  • 3 reviews

1 star is too many!

published
Customer Service
Timeliness

Disgusting customer service for warranty issues.

published
Customer Service
Rates and Fees
Incentivised Review No
Glennon.C
Glennon.CPerth, WA
  • 2 reviews

Great service all round!

published

I had 4 CCTV cameras installed around our semi-rural property. The installers were on time and cleaned up after themselves. I'm really happy with what they did start to finish and have recommended to a few people since my install. Thanks again Jake and team!

Other Handymen

 
 

0.0
(1,234)
mapman
mapmanPerth, WA
  • 6 reviews
  • 2 likes

Highly Recommended

published

Jake and his team of professionals are fantastic! I've had several houses fitted out with alarms, cameras, smart wiring, antennas, the list goes on. Thanks again Jake, will be in touch again soon. Best wishes, Mapman

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